Commslayer ‑ Helpdesk & Chat

Develop by Actuals Oy

$29-$75

/ Month

Free plan available 7 Days Free Trial

Solve support tickets faster with a helpdesk built for D2C

Ai-drafted replies

Real-time access

Auto-moderation

Macros automations

Advanced role management

About Commslayer ‑ Helpdesk & Chat

Launched Dec 31, 2023

Built by Actuals Oy

Address

Espoo, FI

Website Privacy policy

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Description

Helpdesk & chat inbox by the ex-Lifetimely founders

Hey, Karri the founder here. I built this helpdesk because other support tools weren't improving much, but their prices kept climbing. It connects all your channels and live chat inbox into one single helpdesk. Comes with handy AI that hides spam comments, suggests replies, and helps manage tickets across email, socials, and your live chat widget. You can check orders, issue refunds, and cancel orders – all within this helpdesk. The best part? No limits on agents or tickets.

Real-time order, shipping, and purchase history inside your helpdesk inbox
Get AI-drafted replies for every email & live chat ticket in your inbox
Auto-hide spammy social-media ad comments with AI
All the core helpdesk features your team will love (macros, automations, views)
Role management, reporting and custom inbox views for support managers

Pros

Free and powerful alternative to overpriced helpdesk solutions
Real-time access to order, shipping, and purchase history
AI-drafted replies for support tickets
Social media comment auto-moderation
Includes all essential features like macros, automations, and custom views
Advanced role management and reporting for support managers
Responsive support team and quick onboarding
Excellent value for money
Highly rated by users, especially for ease of use and functionality
Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

Limited user feedback on potential drawbacks or performance issues
Relatively new product, might lack long-term reliability or features seen in established competitors

Top Helpful Reviews

Cancha

Sep 12, 2025 on Shopify

The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it. Their AI is the best I've seen in the CS space. Karri and his team actually listen to feedback, are always looking to improve and their product, it's a joy for me and my team to work with!

Wasserfilteroase

Sep 12, 2025 on Shopify

We switched from another support app and are now saving a lot of money. Commslayer offers tons of features, the AI is great, and new functions are constantly being added. The support team is outstanding and very responsive. Highly recommended!

INTL Anothersole | Best Everyday Shoes

Sep 12, 2025 on Shopify

i really like Karri and how he conducts himself. we ditched Gorgias for this as every MF is trying to increase prices and suck blood out of ecom brands. things are already tough and we dun need to keep switching out of apps cos someone got greedy. trust me, go with Karri (commslayer) They are serious about their work. Benny - Anothersole.com

Arozen

Sep 12, 2025 on Shopify

Best Shopify helpdesk app out there—easy to use, packed with great features without costing an arm and a leg, and the team is fantastic at resolving any issues!

Inside U

Sep 12, 2025 on Shopify

We almost spent way more on something else. If you are wondering if all the 5-star reviews are legit .. install it and find out for yourself. The team devs are great and the app keeps getting better. Well worth it.

Oscar Blue

Aug 24, 2025 on Shopify

We changed over from Intercom (+200 usd/mo) to Commslayer. Hidden gem, basically everything but for a tenth of the price. CRAZY VALUE

TRS Golf

Jul 15, 2025 on Shopify

Perfect for customer support, saves us an absolute fortune compared to other customer support software.

My Store

Jul 15, 2025 on Shopify

Really impressed with this app. It took me just a few minutes to set up, and it started handling customer messages almost right away. The AI replies are surprisingly accurate and sound natural, which saves me a ton of time. Support team is super responsive too. Definitely worth trying if you run a Shopify store.

Parker's Bay

Jul 14, 2025 on Shopify

Easy-to-use UI with great features. Updates come in regularly to keep making things better, and the support is always amazing when you need it!

Taylor Made Scrub Hats

Jul 14, 2025 on Shopify

We migrated from Gorgias a little over a month ago and we're loving our experience so far! Most, if not all, of the same features we had previously at a fraction of the cost. So happy we found Commslayer!!

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