Compare Re:amaze AI Helpdesk & Chat vs Commslayer ‑ Helpdesk & Chat

Name: Commslayer ‑ Helpdesk &amp; Chat
Brand: Actuals Oy

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Overview

What is Commslayer ‑ Helpdesk & Chat?

Commslayer is a helpdesk and chat app tailored for Shopify merchants, focusing on streamlined customer support with automation and ticketing features.

Key Strengths:

Customizable live chat widgets
Automated ticket routing
Built-in FAQ and knowledge base

Rating

175 Reviews

6.7

56 Reviews

9.1

Pricing

Install App More info

Features

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Ai-drafted replies
Real-time access
Auto-moderation
Macros automations
Advanced role management

Screenshots

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Pros

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Free and powerful alternative to overpriced helpdesk solutions
Real-time access to order, shipping, and purchase history
AI-drafted replies for support tickets
Social media comment auto-moderation
Includes all essential features like macros, automations, and custom views
Advanced role management and reporting for support managers
Responsive support team and quick onboarding
Excellent value for money
Highly rated by users, especially for ease of use and functionality
Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Limited user feedback on potential drawbacks or performance issues
Relatively new product, might lack long-term reliability or features seen in established competitors

Launched

Mar 31, 2014

Dec 31, 2023

Developer

Built by Reamaze

Apps:

Average Rating:

4.4

Reviews:

175

Built by Actuals Oy

Apps:

Average Rating:

Reviews:

Make Your Choice

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Compare Re:amaze AI Helpdesk & Chat vs Commslayer ‑ Helpdesk & Chat

Re:amaze AI Helpdesk & Chat

Commslayer ‑ Helpdesk & Chat

Re:amaze AI Helpdesk & Chat