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Reamaze: AI Chat & Helpdesk logo

Reamaze: AI Chat & Helpdesk

Develop by Reamaze

$29-$899

/ Month
14 Days Free Trial

Convert more customers w/ AI powered helpdesk and live chat

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

About Reamaze: AI Chat & Helpdesk

Launched Mar 31, 2014

Categories

Built by Reamaze

Address

2155 East Warner Road, Tempe, AZ, 85284, US

Website Privacy policy FAQ
ZB: WhatsApp & Messenger Chat logo
(110 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Introduction Video

Description

Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

Re:amaze helps you turn shoppers into loyal customers with AI-powered live chat, chatbots, and a multichannel helpdesk. Connect email, social, SMS, and calls in one unified inbox with built-in CRM tools. Map conversations to orders, revenue, returns, and reviews in a single view. Automate workflows, personalize support, and generate replies with AI. Boost engagement, drive sales, and work faster—together.

Re:amaze helps you turn shoppers into loyal customers with AI-powered live chat, chatbots, and a multichannel helpdesk. Connect email, social, SMS, and calls in one unified inbox with built-in CRM tools. Map conversations to orders, revenue, returns, and reviews in a single view. Automate workflows, personalize support, and generate replies with AI. Boost engagement, drive sales, and work faster—together. more
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to write replies, build chatbots, summarize, and create FAQ articles
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged

Pros

  • AI-powered helpdesk and live chat optimized for sales
  • Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
  • Ability to unify email, social, SMS, and voice conversations in a single inbox
  • Directly manage, modify, and create Shopify orders within customer support and chats
  • AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
  • Automation of common tasks and patterns with data and rules to save time
  • Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

  • May require a learning curve to set up and optimize AI functionalities
  • Potential integration issues with non-Shopify platforms
  • Could be expensive for small businesses
  • Dependent on the reliability of AI algorithms which may need fine-tuning
  • Some users might find the unified inbox overwhelming if not managed properly

Top Helpful Reviews

Nordic ProStore

Apr 07, 2025  on Shopify

We've been using re:amaze for about four years now and have been very satisfied so far. The ease of use and user-friendly interface is a great contributor to our CS efficiency, and it is well-liked by our agents due to this as well. It goes without saying that a CRM should also provide great service to it's own customers. Special shout-out to Dakota and his developers, the support we've received from re:amaze has always been super!

E-Euphoria Romania

Apr 07, 2025  on Shopify

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language. Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update. We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team. Avoid this CRM at all costs—it's a costly mistake. EDIT: You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.

E-Euphoria Romania

Mar 17, 2025  on Shopify

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language. Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update. We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team. Avoid this CRM at all costs—it's a costly mistake.

WildRoots Gear

Jan 29, 2025  on Shopify

Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.

Celia Dee

Dec 10, 2024  on Shopify

An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features. Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.

US Poly Pack

Sep 08, 2024  on Shopify

I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.

MotoTote

Aug 20, 2024  on Shopify

I don't know how you could give a bad review to this app. We've tried several helpdesk platforms and I think we finally found the right one for our use case in Reamaze. We needed consolidation of email, voice, SMS, social and Shopify. Reamze does all this very well with several voice/phone integrations to choose from. Setup was easy including phone and social channels integrations. The agent UI is actually pleasant to use so CX is not a chore. The Shopify integration is tight and easy to assimilate at a glance. Reamaze support is very fast and competent.

PaulaMax Jewelry

Aug 08, 2024  on Shopify

This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.

Signwarehouse

Aug 07, 2024  on Shopify

After using other platforms and being disappointed, we are enjoying using Re:amaze the most. I always have helpful interactions with the Helpdesk when I have a question. The links and videos are clear and beneficial. The support from Dakota T (our account manager) has proven educational and he's very engaging. What I have learned from Dakota and taken back to the team has improved our customer interactions and automations.

Parts Brite

Jan 27, 2024  on Shopify

Huh... I guess, I didn't want a CRM. I wanted helpdesk software. My first experience with helpdesk software was with Gorgias, and they weren't a bad choice. But, in the end, they had a few things that just didn't fit with us. We are big users of the mobile app and email. I had just finished customizing our interaction with Gorgias using their API but still bailed because the main thing I needed was a smooth interaction with the application that I could only get with Reamaze. Very happy so far. My next steps are integrating voice and customizing the chat interaction.

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