Compare Willdesk: Live Chat&AI Chatbot vs Re:amaze AI Helpdesk & Chat

Name: Re:amaze AI Helpdesk &amp; Chat
Brand: Shopify

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Rating

388 Reviews

8.6

176 Reviews

6.7

Pricing

Install App More info

Features

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support
Multi-channel communication
Ticket management
Multiple stores support
Parcel tracking
Dropship management
Branded widgets
Sales live chat
Efficiency tools
Multi-platform inbox
Customer analytics

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Screenshots

Willdesk: Live Chat&AI Chatbot screenshot

+ 6 more

+ 8 more

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Pros

Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
Ticketing system for managing inquiries from multiple social platforms and emails
Streamlines Shopify store operations and integrates with Shopify Flow
Branded self-service widget with Order Tracking, FAQs, and Contact form
Live chat feature to increase sales and efficiency
Multi-store integration with customization support (Fonts, FAQs, Style)
Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
Positive feedback on customer support and ease of use
Helpful and competent support team

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

Limited user feedback available due to only two reviews provided
Initial setup and integration may require assistance from support

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Launched

Feb 21, 2021

Mar 31, 2014

Developer

Built by Channelwill

Apps:

Average Rating:

4.8

Reviews:

10,846

Built by Shopify

Apps:

4374

Average Rating:

2.4

Reviews:

106,174

Make Your Choice

Install App More info View alternatives

Compare Willdesk: Live Chat&AI Chatbot vs Re:amaze AI Helpdesk & Chat

Willdesk: Live Chat&AI Chatbot

Re:amaze AI Helpdesk & Chat

Willdesk: Live Chat&AI Chatbot