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7.2
Re:amaze AI Helpdesk & Chat logo

Re:amaze AI Helpdesk & Chat

Develop by Shopify

$29-$899

/ Month
14 Days Free Trial

Convert more customers w/ AI powered helpdesk and live chat

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages
176 Reviews
7.2
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About Re:amaze AI Helpdesk & Chat

Launched Mar 31, 2014

Categories

Chat Helpdesk Support ticket management

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Deliver smarter support with our AI Agent, chatbot and live chat—built into a multichannel helpdesk.

Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.

Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back. more
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to write replies, build chatbots, summarize, and create FAQ articles
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged

Pros

  • AI-powered helpdesk and live chat optimized for sales
  • Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
  • Ability to unify email, social, SMS, and voice conversations in a single inbox
  • Directly manage, modify, and create Shopify orders within customer support and chats
  • AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
  • Automation of common tasks and patterns with data and rules to save time
  • Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

  • May require a learning curve to set up and optimize AI functionalities
  • Potential integration issues with non-Shopify platforms
  • Could be expensive for small businesses
  • Dependent on the reliability of AI algorithms which may need fine-tuning
  • Some users might find the unified inbox overwhelming if not managed properly

Top Helpful Reviews

Elia Boutique

Sep 09, 2025  on Shopify

Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and I am very happy with the support received.

Ancient Extracts

Jun 27, 2025  on Shopify

AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.

Denman UK

Apr 15, 2025  on Shopify

We used to love Re:Amaze! We've been on the platform for about 5 years and we're getting increasingly frustrated! Customer support is very poor. The front line customer service team gate keep proper technical support and make it impossible to even be heard by someone who can actually help resolve the problem - they deflect everything. Newly launched ai supported tools like the shopping assistance bot and the AI FAQ bot just don't do anything - they can't answer the most basic customer question like how much is shipping. It's disappointing after being a user for so long. No one seems to care anymore.

Nordic ProStore

Apr 07, 2025  on Shopify

We've been using re:amaze for about four years now and have been very satisfied so far. The ease of use and user-friendly interface is a great contributor to our CS efficiency, and it is well-liked by our agents due to this as well. It goes without saying that a CRM should also provide great service to it's own customers. Special shout-out to Dakota and his developers, the support we've received from re:amaze has always been super!

E-Euphoria Romania

Apr 07, 2025  on Shopify

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language. Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update. We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team. Avoid this CRM at all costs—it's a costly mistake. EDIT: You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.

E-Euphoria Romania

Mar 17, 2025  on Shopify

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language. Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update. We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team. Avoid this CRM at all costs—it's a costly mistake.

WildRoots Gear

Jan 29, 2025  on Shopify

Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.

Celia Dee

Dec 10, 2024  on Shopify

An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features. Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.

US Poly Pack

Sep 08, 2024  on Shopify

I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.

MotoTote

Aug 20, 2024  on Shopify

I don't know how you could give a bad review to this app. We've tried several helpdesk platforms and I think we finally found the right one for our use case in Reamaze. We needed consolidation of email, voice, SMS, social and Shopify. Reamze does all this very well with several voice/phone integrations to choose from. Setup was easy including phone and social channels integrations. The agent UI is actually pleasant to use so CX is not a chore. The Shopify integration is tight and easy to assimilate at a glance. Reamaze support is very fast and competent.

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