Shopify Customer support apps 2026

Ests Inquire Pro

$3.99-$11.99 / Month

8.2

1 Reviews

This app is very useful for users who want to inquiry product. Show more

Ests InquirePro is a cutting-edge app designed to enhance customer engagement by streamlining the process of handling product inquiry and quote requests. When a customer submits an inquiry, both the customer and the store admin receive instant email notifications, ensuring prompt communication. The app allows you to view, reply to, and track the status of each inquiry, providing a seamless way to offer timely and personalized customer support. Merchants have the flexibility to customize inquiry form fields, colors, and styles to align with their brand identity. By simplifying the inquiry process and facilitating effective communication, Ests InquirePro ensures that customer interactions are efficient and satisfactory, ultimately boosting customer satisfaction and loyalty.

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DataDriven ChatGPT Assistant

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Integrate a Chat Bot AI powered Assistant to your store Show more

DataDriven ChatGPT Assistant is an advanced AI-powered chatbot designed to seamlessly integrate into your store, enhancing customer service by providing instant responses tailored to customer inquiries. This dynamic assistant leverages GPT technology to generate answers based on your store-specific data, including frequently asked questions, refund policy terms, and other key information. By efficiently handling customer queries, the chatbot significantly reduces the need for email correspondence and human support, allowing your team to focus on more complex tasks. DataDriven ChatGPT Assistant ensures that your customers receive accurate and timely responses, improving their overall shopping experience. Its customizable features also allow you to align the chatbot’s responses with your brand’s voice and ethos, ensuring a consistent customer journey. With easy integration and setup, this powerful tool is designed to optimize customer satisfaction and streamline your support processes.

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Soof: Leading AI Chatbot

$25-$250 / Month

8.2

1 Reviews

Provide 24/7 support with intelligent chat assistance Show more

Soof: Leading AI Chatbot is a cutting-edge tool designed to revolutionize customer support for your Shopify store. This lightweight chatbot seamlessly integrates with your store’s products, orders, and collections to provide tailored product recommendations and swift, detailed answers to customer inquiries. By efficiently handling over 95% of customer questions, Soof AI proves to be a cost-effective solution that saves valuable time for your support team. If a query is too complex, Soof AI ensures it is promptly escalated to your support team with complete chat transcripts, guaranteeing timely resolution. Offering real-time order tracking and product updates without the need to log into an account, the AI-powered chat interface understands the context to offer precise information. Enhance your customer experience and streamline your support process with Soof AI, transforming your store's efficiency and customer satisfaction.

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Asyntai ‑ AI chatbot

$39-$449 / Month

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"AI chatbot enhances engagement, conversion; 24/7, multilingual, customized support."

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Herodesk

$22.95-$44.95 / Month

8.2

5 Reviews

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A simpler and cheaper helpdesk tool for your support heroes Show more

Herodesk is an intuitive support ticketing system designed to streamline customer service operations for businesses of all sizes. This app offers a centralized platform where support teams can manage, track, and resolve customer inquiries efficiently. With its user-friendly interface, Herodesk enables easy categorization and prioritization of tickets, ensuring that urgent issues are addressed promptly. The app also provides insightful analytics and reporting features, helping businesses to evaluate their support performance and improve customer satisfaction continuously. Integration capabilities with popular CRM and messaging tools make Herodesk a versatile solution that fits seamlessly into existing workflows. Additionally, its customizable notification settings and automated workflows enhance team collaboration and productivity. Whether you're a startup or an established enterprise, Herodesk empowers your support team to deliver exceptional service experiences.

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Smartarget

$9 / Month

8.2

4 Reviews

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30+ apps: Chat, Popup, FAQ, Reviews, Lucky Wheel, Message Bar. Show more

Smartarget is a comprehensive suite of over 30 apps designed to enhance sales and customer engagement for businesses. It features an array of chat apps that facilitate seamless customer support through popular platforms like WhatsApp, Facebook Messenger, Telegram, and iMessage, as well as a Click to Call function. For those looking to capture leads and boost interaction, the app suite includes various popup tools such as newsletter forms, exit intent popups, and countdown popups. Additionally, Smartarget offers apps that elevate your digital marketing efforts, including social media follow icons, a Lucky Wheel for discounts, FAQ displays, customer reviews widgets, and storytelling features for Instagram and TikTok. By strategically leveraging these tools, businesses can significantly improve their online presence and customer experience. Whether you aim to increase customer trust with reviews, reduce inquiries with FAQs, or engage users with interactive elements, Smartarget provides the tools necessary to drive success.

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Notch – Customer Support Suite

8.2

4 Reviews

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Full CS operations managed by AI and a team of CS experts. Show more

Notch – Customer Support Suite is a transformative solution designed to elevate eCommerce customer support by seamlessly integrating AI precision with expert management. This comprehensive service takes over your entire customer support operations, eliminating the complexity and hassle of managing multiple providers, allowing you to focus entirely on business growth. Enjoy the benefits of enhanced customer satisfaction, improved operational efficiency, and peace of mind as Notch simplifies your workload. The app offers seamless integration with eCommerce platforms to deliver 24/7 automated chat support, utilizing your store's unique knowledge and insights. Additionally, Notch provides data-driven business insights to foster continuous revenue growth, ensuring that your support operations not only meet but exceed customer expectations. With Notch, managing customer service becomes an effortless process, leading to stronger relationships with your customers and driving your business success.

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Messenger Chat Connect

$1 / Month

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"Seamlessly integrate Messenger for instant customer support on Shopify." Show more

Aurum: Messenger Chat Connect is an intuitive app designed to seamlessly integrate Facebook Messenger into your Shopify store. With just a few clicks, you can add a Messenger button, making it easy for customers to contact you directly. This feature enhances communication by allowing customers to quickly ask questions and receive real-time responses, improving their overall shopping experience. The app requires no technical skills for setup, ensuring a hassle-free integration process. By providing an efficient communication channel, Aurum helps build trust and fosters customer loyalty without adding to your workload. Stay connected and elevate your customer support with this simple, yet effective tool.

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GenaBanana

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AI-powered customer support with call transcripts and ticket management. Show more

GenaBanana is a revolutionary customer service app that provides your store with an exclusive AI-powered phone support line, ensuring seamless customer interactions without the usual hassles. Designed to enhance customer satisfaction, the application allows your clients to call your dedicated number anytime they need assistance, where they interact with a natural-sounding AI voice agent. As the AI handles inquiries about orders or services, it automatically creates organized tickets, streamlining your request management process. Additionally, GenaBanana offers full call transcripts, granting you complete visibility into each conversation, making it easier to track any issues and maintain high service standards. With GenaBanana, it's like having an efficient, tireless customer service team on board, dedicated to providing excellent support round-the-clock. Say goodbye to the complexities of traditional customer service and embrace a modern, hassle-free solution with GenaBanana.

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Juniors: AI Voice & Chat

8.2

1 Reviews

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AI-powered customer support with seamless Shopify integration and real-time adaptability. Show more

Juniors: AI Voice & Chat is a dynamic application designed to revolutionize your Shopify store's customer support experience through engaging AI-driven conversations. This app quickly adapts to your store by learning your products and brand tone, providing seamless integration for easy setup without any technical skills required. With the ability to handle customer interactions naturally, it offers 24/7 availability, ensuring you never miss an opportunity to engage with your customers. The AI's real-time adaptability allows it to maintain context across conversations, delivering personalized support to each customer. Juniors.ai also provides insightful analytics, enabling you to monitor call and chat performance and derive actionable insights for business growth. Effortlessly scalable, this solution allows you to enhance customer service without the need to expand your support team. Whether you're starting or pausing, Juniors: AI Voice & Chat gives you complete control with its flexible and no-code setup process.

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ESTS WhatsApp

$99.99 / Month

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Customers of your store can directly contact your support team Show more

ESTS WhatsApp is an intuitive app designed to streamline communication by connecting users directly with agents via WhatsApp. Leveraging the widespread popularity of WhatsApp as a chat platform, this app simplifies the process of getting your questions answered. With just a click on the WhatsApp icon at the bottom-right corner of the screen, you'll be presented with a list of available agents. Choose any agent's name to begin an immediate conversation, making it easy and efficient to seek assistance. The app requires no coding knowledge or additional setup, ensuring a hassle-free experience for all users. Whether you need quick support or answers to specific queries, ESTS WhatsApp facilitates direct and seamless interactions with agents.

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Help Scout

$30-$90 / Month

7.6

18 Reviews

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A better way to talk with your customers Show more

Help Scout is a comprehensive customer support platform designed for growing companies, offering an intuitive interface that makes mastering its features quick and easy. Within hours, users can navigate the platform effortlessly, transforming into power users capable of delivering fast and personalized service. Help Scout centralizes team efforts by consolidating email, live chat, and social interactions into a single inbox. It features self-service options for frequently asked questions, enabling customers to find answers instantly. The platform uses AI to accelerate response times, enhancing both efficiency and customer satisfaction. Additionally, it integrates customer and order information directly into conversations, simplifying processes like order refunds and cancellations. With its robust capabilities, Help Scout helps businesses delight their customers while streamlining support operations.

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K‑Chat AI Chatbot for Fashion

$59-$499 / Month

8.2

6 Reviews

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Automate fashion support with AI, enhancing customer satisfaction seamlessly. Show more

K-Chat AI Chatbot for Fashion is a cutting-edge AI-powered solution designed to streamline customer support for eCommerce platforms and retailers. It offers a seamless and personalized customer service experience, efficiently automating inquiries about order status and ensuring customers feel taken care of. When further assistance is required, K-Chat can effortlessly generate support tickets using the customer's email, ensuring a smooth resolution process. The chatbot is versatile, with customizable tone and branding to align perfectly with your brand's identity. Its intuitive setup allows businesses to adapt, test, and launch with ease, enabling a quick deployment. Integrated with Shopify, K-Chat provides real-time order updates and empathetic responses. Secure and GDPR compliant, this chatbot maintains high standards of data protection, making it a trusted choice among established and emerging fashion retailers.

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WaMe : Whatsapp Chat Button

8.2

1 Reviews

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Enable WhatsApp Chat Button & Enhance Customer Support Show more

WaMe: WhatsApp Chat Button revolutionizes your online store by seamlessly integrating a WhatsApp chat button, transforming customer support and sales potential. This app allows visitors to utilize a popular and reliable messaging platform, providing a direct line of communication with your business. Stay connected with your customers at all times, ensuring timely responses to their inquiries and enhancing their shopping experience. With WaMe, customizing the chat button to align with your store's theme is effortless, providing a cohesive look and feel. You can also personalize pop-ups with single or multiple WhatsApp agents for a tailored customer interaction. The app is designed for easy installation and customization, offering a responsive interface that enhances both customer service and sales. Embrace a native, user-friendly way for customers to reach out, driving higher satisfaction and increased sales conversions.

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tawk.to Live Chat

(3.1/5)

88 Reviews

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Monitor and chat with site visitors in real time. Show more

The tawk.to Live Chat app is a powerful tool designed for Shopify users to enhance customer interaction and support. It enables seamless communication with visitors through unlimited messaging, ticketing, and agent seats, ensuring you never miss a sales opportunity. Compatible with iOS, Android, Windows, and Mac OSX, this app allows you to stay connected with customers no matter where you are. The integration of CRM, a knowledge base, and a ticketing system ensures real-time support for visitors at critical decision points. You can view and manage Shopify orders directly within chats and tickets, personalize greetings based on visitor behavior, and utilize shortcut message templates for quick responses. The app's CRM also allows managing unlimited customers and organizations efficiently. For any assistance, the 24/7 support team is just a chat away, ready to support you round the clock.

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HeyGena | Mobile AI Assistant

8.2

5 Reviews

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Chat with Gena: Your AI assistant for customer insights and data analytics. Show more

HeyGena is a versatile app designed to streamline customer support and data analytics through natural language processing. With its phone-integrated system, users can easily access Gena, an AI assistant, by simply making a call, enabling instant support and inquiries. Gena is capable of answering a variety of questions, from specific customer order inquiries like "what happened to Thomas Jefferson’s last order" to broader business analytics such as "what is my sales per month." The app leverages advanced database technology to translate natural English questions into actionable data insights without the need for complex dashboards. Whether through direct calls or a user-friendly chat interface, HeyGena offers flexible, real-time responses tailored to the needs of merchants. This innovative approach helps businesses save time and enhance their customer service experience with seamless, AI-driven interactions.

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ShopGPT

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AI concierge that refers new customers and answers questions Show more

ShopGPT is a cutting-edge shopping concierge chatbot designed to elevate the e-commerce experience for Shopify store owners and their customers. This AI-powered bot engages with customers by automatically sending texts after orders are placed, providing answers to product-related inquiries, and streamlining customer support. ShopGPT excels in product research, effortlessly matching customers with relevant products on Shopify stores and guiding them directly to the checkout page. It empowers businesses to boost sales by leveraging existing customers and capturing new leads without the need for upfront marketing expenses. By utilizing untapped communication channels like SMS, WhatsApp, and Messenger, ShopGPT broadens a store's reach. Additionally, merchants can analyze key metrics such as search placement, cart conversion, and order data to refine their strategies and maximize growth potential.

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Webiators ‑ WhatsApp Live Chat

$5.99 / Month

Live Chat On WhatsApp- For Instant communication Show more

Webiators - WhatsApp Live Chat is an innovative app designed to enhance communication between businesses and their customers through the widely used WhatsApp platform. By incorporating a direct chat feature, businesses can provide personalized and timely support, effectively addressing customer concerns and queries. The app allows you to add unlimited agents from any department, ensuring comprehensive assistance across all areas of customer interaction. Installation is quick, taking only a minute, and it helps boost conversion rates by recovering abandoned customers and increasing sales through real-time engagement. By fostering a user-friendly and familiar communication environment, Webiators - WhatsApp Live Chat contributes to creating a positive brand image and fostering customer trust. With its ability to enhance the customer experience, the app ultimately plays a pivotal role in driving better business outcomes.

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OCS WhatsApp Chat ‑Multi Agent

$10 / Month

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Effortless WhatsApp chat integration for enhanced Shopify customer support. Show more

OCS WhatsApp Chat - Multi Agent is a dynamic app designed to enhance customer interaction on your Shopify store by integrating a customizable WhatsApp chat button. This feature allows direct communication with customers via WhatsApp, providing multi-agent support to manage inquiries across different departments effectively. You can tailor the chat button's positioning (top/bottom, left/right) and size to fit your store's aesthetic, and choose from various animation effects for added flair. The app ensures optimal visibility with separate controls for desktop and mobile platforms, and supports sticky icons, custom icons, and predefined welcome messages to streamline communication. Additionally, custom CSS options are available to ensure the chat button complements your store’s unique design. Ideal for live customer support and addressing sales inquiries, this app provides a seamless and responsive communication channel to enhance customer experience.

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K: Contact Form Builder + AI

8.2

34 Reviews

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Create forms collect leads, provide top-notch customer support Show more

K: Contact Form Builder is the perfect tool for enhancing customer engagement and boosting your business's lead generation and sales. This intuitive app allows you to effortlessly create versatile forms, including Popup, Page Embedded, Multi-Step, and Floating Bubble Forms. It's designed to help you customize forms by selecting the fields necessary for gathering vital customer information, thus enhancing your customer support experience. The Contact Form Builder seamlessly integrates with popular email marketing tools like Mailchimp, Mailerlite, and Getresponse, facilitating smooth data collection and automation. With a user-friendly interface and a variety of templates, you can quickly design and deploy forms that match your website's style and branding. Trigger forms anywhere on your site to optimize customer interaction and data capture, making it easier than ever to stay connected with your audience.

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Shopify Customer support apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 202 Apps

Ests Inquire Pro

DataDriven ChatGPT Assistant

Soof: Leading AI Chatbot

Asyntai ‑ AI chatbot

Herodesk

Smartarget

Notch – Customer Support Suite

Messenger Chat Connect

GenaBanana

Juniors: AI Voice & Chat

ESTS WhatsApp

Help Scout

K‑Chat AI Chatbot for Fashion

WaMe : Whatsapp Chat Button

tawk.to Live Chat

HeyGena | Mobile AI Assistant

ShopGPT

Webiators ‑ WhatsApp Live Chat

OCS WhatsApp Chat ‑Multi Agent

K: Contact Form Builder + AI