Shopify Customer support apps 2026

AI Chat Assistant EWA

AI Chat Assistant: Streamline support with 24/7 multilingual, adaptive responses. Show more

AI Chat Assistant EWA is an innovative app designed to transform customer support for online businesses, regardless of their size. It effectively learns and utilizes your business content to deliver precise and instant responses round-the-clock. This AI-powered solution significantly cuts down on support costs and staffing needs, leading to enhanced customer satisfaction. EWA excels at handling multiple inquiries at the same time, ensuring efficient service delivery without compromising on quality. Additionally, it adapts swiftly to new information, ensuring that the support is always updated and relevant. With its multilingual capabilities, EWA assists businesses in reaching a broader global audience, making it an ideal choice for merchants aiming to streamline and internationalize their operations.

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Multilingual responses

24/7 ai-powered

Learns content

Handles multiple inquiries

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Bytes Easy FAQ

$2.99-$5.99 / Month

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Effortlessly manage FAQs for every product and page, boosting Show more

Bytes Easy FAQ is an intuitive app designed to streamline FAQ management for merchants, enhancing the overall shopping experience. This app allows businesses to effortlessly organize and customize FAQs for both products and pages, ensuring that relevant information is always at shoppers' fingertips. By simplifying the process of creating, editing, and displaying FAQs, Bytes Easy FAQ significantly reduces the time merchants spend on support-related tasks while also decreasing customer inquiries. The app provides flexibility in associating FAQs with specific products or pages, enabling shoppers to quickly find the answers they need. With features like color preferences for FAQ displays, it offers additional customization options to align with brand aesthetics. Overall, Bytes Easy FAQ not only boosts efficiency for merchants but also improves customer satisfaction by making essential information readily available.

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Organize faqs

Customize faqs

Create faqs

Edit faqs

Display faqs

Color preferences

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SleekFlow ‑ Conversational AI

$199-$399 / Month

(3/5)

2 Reviews

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Recover abandoned cart, automate support and sales workflow Show more

SleekFlow - Sell on WhatsApp is a versatile app designed for Shopify stores to enhance communication and boost sales through the power of WhatsApp. By automating messages for abandoned carts and order confirmations, SleekFlow helps merchants improve sales performance and streamline customer support operations. The app allows store owners to efficiently segment customers based on spending habits and product categories, enabling targeted campaign messages that drive higher conversion rates. With order history readily accessible in the inbox, businesses can provide better sales and support experiences. Additionally, merchants can send automated updates on order confirmations and shipping directly over WhatsApp, enhancing customer engagement and satisfaction. SleekFlow also features tools for tracking sales performance across social channels, offering a comprehensive solution for Shopify stores looking to optimize their operations through effective communication strategies.

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Customer segmentation

Sales tracking

Order history

Targeted campaigns

Automated messages

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ConnectNow AI Agent

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Video tool for creating virtual call centre Show more

ConnectNow: Video Connect is an innovative video interaction tool designed to enhance customer engagement directly from your store page. Visitors can easily initiate video calls for inquiries, live product demonstrations, or assistance with products and services. The app features multi-level video channels, effectively transforming your website into a virtual video call center. It supports multiple concurrent connections, automatically routing customers to the appropriate sales or support teams to ensure efficient service. Without needing a phone number, ConnectNow simplifies customer interaction, fostering a direct and personal connection with your audience. Ideal for businesses looking to boost customer satisfaction and streamline communication processes, ConnectNow offers a seamless integration that enhances user experience.

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Video call initiation

Live product demos

Multi-level video channels

Concurrent customer connections

Auto-routing system

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GentAI Bot ‑ Sales and Service

$19.99 / Month

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AI Powered Customer Service Chatbot for Store Websites! Show more

GentAI Bot - Sales and Service is a powerful app designed to enhance customer engagement and drive sales for businesses. Its unique features include the ability to generate valuable sales leads by collecting and reporting detailed visitor information. The app effortlessly greets visitors and provides answers to all business-specific questions, guiding them toward conversions. Moreover, it keeps visitors engaged by sharing essential business URLs, PDFs, and updates about upcoming events. Merchants appreciate GentAI Bot for its straightforward setup process and its ability to significantly reduce customer service costs. Additionally, it offers insightful customer engagement analytics that empower businesses to make informed decisions. This combination of features makes GentAI Bot an indispensable tool for businesses looking to boost productivity and streamline their sales and service operations.

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Lead generation

Visitor engagement

Business inquiries

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ShopJets Customer Support App

$19 / Month

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A simple and effective customer support helpdesk software Show more

The SJ Customer Support App is a transformative solution for e-commerce merchants, streamlining all customer communications into a single, easily managed inbox. Its seamless integration with Shopify simplifies operations and enhances the user experience by reducing the clutter of fragmented tools. The app's powerful automation features help overcome repetitive tasks, boosting efficiency and productivity while minimizing the risk of missed messages. With pre-written canned responses, agents can ensure quick and consistent interactions, enhancing overall customer satisfaction. Team collaboration tools further enable internal communication and task management, fostering a cohesive support environment. For any growing e-commerce business, SJ Customer Support App is an indispensable tool for delivering high-quality, consistent customer service effortlessly.

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Task automation

Team collaboration

Canned responses

Unified inbox

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CartBuddy

$129-$899 / Month

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"AI chatbot for seamless Shopify order tracking and customer support." Show more

CartBuddy is a cutting-edge application designed to elevate customer service through advanced AI capabilities. With its intelligent chatbot, users gain access to instant order tracking, streamlined complaint resolution, and personalized product recommendations tailored to individual customer preferences. By implementing CartBuddy, businesses can enjoy significant benefits, such as reducing the number of support tickets, boosting conversion rates, and enhancing overall customer satisfaction. The app integrates effortlessly with Shopify, requiring minimal setup while delivering maximum value through automated and efficient interactions. Key features include real-time order tracking with timely delivery updates and estimated arrival times, 24/7 customer support with zero wait times, and a comprehensive analytics dashboard to monitor chatbot performance and ROI. Additionally, CartBuddy supports multiple languages, making it an excellent tool for catering to a global customer base.

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Multi-language support

Seamless integration

Performance analytics

Real-time tracking

Automated support

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Kustomer

8.2

24 Reviews

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AI-Powered Support: Seamless Integration & Insights Show more

Kustomer is an innovative AI-driven CRM app designed to revolutionize the way merchants interact with customers, particularly in eCommerce and retail sectors. By offering a comprehensive view of customer data, Kustomer streamlines support across various channels, significantly enhancing customer understanding and enabling personalized experiences. The app simplifies the process of managing customer inquiries, orders, and feedback, boosting operational efficiency. Merchants looking to elevate their customer service quality and responsiveness will find Kustomer an ideal solution. Key features include full integration with Shopify for comprehensive order visibility, the ability to process order refunds and cancellations directly from the Kustomer timeline, and efficient order data search capabilities. Additionally, dynamic message customization with shortcuts and automated updates through chatbot templates further optimize customer interactions.

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Customizable messages

Multi-channel support

Personalized experiences

Order management

Ai integration

Customer insights

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WebBoar AI Smartbot

$19.95 / Month

8.2

4 Reviews

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Order updates and seamless customer support via AI chatbot Show more

WebBoar is the ideal solution for merchants looking to enhance their customer service with ease and efficiency. This innovative AI chatbot facilitates real-time communication, providing instant responses to customer inquiries. It offers immediate order statuses, tracking information, and even personalized product recommendations, making it a virtual extension of your customer support team. Acting as an interactive and constantly available FAQ, WebBoar ensures that customers receive quick, accurate answers, enhancing their overall shopping experience. The app’s seamless integration with platforms like Calendly allows for easy scheduling of appointments and events directly through the chatbot. By streamlining customer interactions, WebBoar not only boosts sales but also reduces the need for extensive customer support resources, giving merchants a competitive edge in the market.

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Real-time communication

Event scheduling

Personalized suggestions

Instant order statuses

Tracking urls

Always-on faq

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☆AiLead: FREE AI Sales Chatbot

8.2

12 Reviews

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AI sales and support enhancing customer engagement and streamlining shopping experience. Show more

AiLead: AI Sales & ChatBot is a sophisticated AI-driven solution tailored for online merchants, aimed at boosting sales performance and enhancing customer support. This app facilitates seamless real-time conversations with website visitors, providing immediate answers to queries related to store operations and guiding customers throughout their shopping journey. Designed to work with both international and local e-commerce platforms, AiLead effectively boosts customer engagement and simplifies the purchasing process. Key features include a 24/7 AI chatbot that responds to inquiries about products, shipping, and payments, and an AI sales assistant that suggests products and encourages purchase completion. The app supports multiple languages, allowing it to communicate with customers in their preferred language. Enhancements such as Automated Marketing and Growth Insights are on the horizon, with plans to offer personalized marketing offers and track user interactions to refine conversion strategies.

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Multi-language support

Automated marketing

Ai sales assistant

Growth insights

24/7 ai chatbot

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Smartarget

$9 / Month

8.2

4 Reviews

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30+ apps: Chat, Popup, FAQ, Reviews, Lucky Wheel, Message Bar. Show more

Smartarget is a comprehensive suite of over 30 apps designed to enhance sales and customer engagement for businesses. It features an array of chat apps that facilitate seamless customer support through popular platforms like WhatsApp, Facebook Messenger, Telegram, and iMessage, as well as a Click to Call function. For those looking to capture leads and boost interaction, the app suite includes various popup tools such as newsletter forms, exit intent popups, and countdown popups. Additionally, Smartarget offers apps that elevate your digital marketing efforts, including social media follow icons, a Lucky Wheel for discounts, FAQ displays, customer reviews widgets, and storytelling features for Instagram and TikTok. By strategically leveraging these tools, businesses can significantly improve their online presence and customer experience. Whether you aim to increase customer trust with reviews, reduce inquiries with FAQs, or engage users with interactive elements, Smartarget provides the tools necessary to drive success.

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Popup forms

Customer reviews

Exit intent popup

Customer support chat

Click to call

Countdown popup

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ShopTalk: AI Live Chat Agent

$29.99-$49.99 / Month

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AI live chat for efficient customer support and satisfaction. Show more

ShopTalk: AI Live Chat Agent is an innovative solution tailored for merchants seeking efficient customer support. This AI-driven app streamlines handling customer queries, from order tracking to product recommendations and usage guidance. By automating responses, ShopTalk drastically reduces the support workload and delivers instant, accurate assistance, enhancing store responsiveness and professionalism. Ideal for businesses facing increasing customer demands, it ensures satisfaction around the clock with 24/7 automated support. The app's smart recommendation capabilities further personalize the shopping experience, guiding customers with relevant product suggestions. With ShopTalk, merchants can simplify support management and focus on growing their business without compromising on service quality.

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Product recommendations

Order tracking

24/7 support

Ai live chat

Usage guidance

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ChannelReply

8.2

2 Reviews

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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.

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Issue refunds

Order info integration

Direct replies

Personalized autoreplies

Update order info

Identify messages

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Smart Chatbot AI Assistant

$9-$99 / Month

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AI chatbot enhancing shopping with real-time, data-driven customer support. Show more

Smart Chatbot AI Assistant is a dynamic, AI-powered tool designed to enhance your Shopify store's customer service experience. This versatile chatbot seamlessly guides customers through your store, providing accurate and timely answers by leveraging data from your products, pages, blogs, store policies, and discounts. By automating responses to repetitive queries, it significantly reduces the workload on support staff, allowing for a more efficient allocation of resources. The chatbot's ability to understand and engage in natural, conversational interactions ensures a smoother, more personalized shopping journey for users. Additionally, it supports real-time discount enquiries and order tracking, enabling customers to access crucial information with ease. Overall, Smart Chatbot AI Assistant elevates customer engagement and satisfaction, making online shopping more intuitive and enjoyable.

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Order tracking

Real-time support

Natural conversation

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Unicall.ai

$19-$299 / Month

(3/5)

2 Reviews

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"24/7 AI voice support for e-commerce: efficient, reliable customer service." Show more

Unicall.ai revolutionizes e-commerce customer support with its AI-driven service, offering businesses an efficient way to manage customer inquiries. By providing a dedicated phone number and smart voice agents, Unicall.ai ensures that customer calls are answered 24/7, handling common queries like order status, shipping updates, and payment issues. Its advanced AI seamlessly escalates complex cases, delivering a smooth and effective support experience. The platform's integration with e-commerce systems like Shopify allows for real-time updates, enhancing customer satisfaction with prompt information on order and delivery status. Additionally, Unicall.ai assists with returns, refunds, and discount codes, making it an all-in-one support solution. This service not only builds trust but also saves businesses time, offering a human-like, branded voice support that enhances the overall customer experience.

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24/7 support

Order status updates

Ai voice agents

Instant dedicated number

Shipping and delivery tracking

Returns assistance

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Betii AI Phone Receptionist

Your AI Phone Support Agent Show more

Betii AI Phone Receptionist is a cutting-edge customer support app designed to enhance communication between e-commerce stores and their customers. By emulating your unique voice, Betii ensures that your brand's identity is consistently maintained during interactions, providing a seamless and personalized customer experience. The app allows you to build a custom widget for your website, enabling customers to easily input their details and receive a call back within seconds. Betii connects customers to your AI call agent instantly, offering swift assistance and guidance just as you would yourself. This innovative tool effectively makes it feel like you have multiple versions of yourself, engaging with and supporting customers at any time. With Betii, elevating your customer service to new heights is both achievable and effortless.

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Custom widgets

Unique voice customization

Instant call connection

Automated customer info collection

Whatsapp & Phone Order buttons

$5 / Month

1 Reviews

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Quickly add "Order by Phone" and "Order on WhatsApp" buttons Show more

Devion Phone Order Buttons is an intuitive app designed for merchants who prioritize direct customer interaction. This user-friendly tool allows you to seamlessly integrate customizable and responsive order buttons into your product pages without any coding required, enabling a smooth adaptation across various themes. By facilitating easy contact through WhatsApp or phone, the app helps enhance the customer experience, simplify the ordering process, and significantly reduce cart abandonment. Businesses that thrive on personal connections will find this app indispensable for closing sales faster and offering superior support. With features that allow you to adjust the button's size, color, position, edges, background, and animation, Devion offers flexibility and ensures that your call-to-action aligns perfectly with your store's aesthetic. Overall, this app empowers you to generate more sales by making the purchase journey easier and more personalized for your customers.

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Responsive design

Customizable buttons

Reduce cart abandonment

Enhance customer experience

Add order buttons

Simplify ordering

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LunaChat Conversion AI ChatBot

$7.99-$129 / Month

6.6

13 Reviews

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Automate your live chat support with human-like AI Show more

LunaChat Conversion AI ChatBot is an innovative tool designed to transform website visitors into loyal customers by providing intelligent and precise responses to complex queries using natural language processing. This dynamic application excels at recommending products that perfectly match customer needs and delivering valuable information effortlessly. By automating customer interactions, LunaChat allows businesses to manage high volumes of customer service inquiries without human intervention, ensuring faster response times and improving user experience. Its plug-and-play setup makes it accessible to non-technical users, while the customizable features such as personalized welcome messages and widget customization enhance brand consistency. Additionally, its visual dashboard offers easy tracking of sales and conversions, providing valuable insights into customer interactions. Available in multiple languages, LunaChat is a cost-effective solution for businesses looking to reduce bounce rates and optimize customer service operations.

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Multi-language support

Product recommendations

Customizable widget

Reduce bounce rates

Personalized messages

Track sales

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FAQbucket: Product FAQ Page

$4.55-$9.55 / Month

8.2

6 Reviews

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Discover our fully customizable FAQ solution and helpdesk Show more

FAQbucket is a revolutionary app designed to enhance your store's FAQ section, making it an essential tool for businesses aiming to improve customer service and streamline information. With a focus on user-friendliness, the app allows you to create eye-catching FAQ sections that effortlessly integrate with your store's theme, elevating your brand's image through extensive customization options. You can easily adjust fonts, colors, and styles to suit your unique brand identity. The app ensures fast loading times, providing customers with instant access to information, and thereby reducing the volume of customer support requests. FAQbucket also offers flexibility with over 20 pre-built templates that can be fully customized, allowing you to tailor questions and answers to meet your specific needs. Transform your store's FAQ section into an engaging and efficient resource with FAQbucket, and enjoy improved customer satisfaction.

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Pre-built templates

Fully customizable

Faq anywhere

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Channel Sales Chat Bot CRM

$36-$120 / Month

7.9

43 Reviews

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Provide a VIP Concierge service through live chat, CRM, and AI Show more

Channel AI Live Chat Inbox CRM is a comprehensive solution designed to revolutionize customer interaction and enhance brand loyalty. By leveraging advanced AI tools and chatbots, the app efficiently manages and reduces repetitive inquiries, saving valuable time and resources. Its unlimited live chat and team chat features enable businesses to provide swift and cost-effective customer support. Furthermore, the powerful CRM capabilities allow for precise audience segmentation and personalized marketing campaigns. Channel Talk transforms one-time visitors into regular customers by facilitating seamless communication and engagement. With customizable chat widgets tailored to fit any brand's aesthetic, businesses can easily integrate and enhance their customer service experience. Choose Channel AI today to streamline your customer interactions and grow your brand's presence.

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Customizable chat widget

Unlimited live chat

Team chat

Ai agent alf

Customer relationship management

Marketing & chatbots

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Shopify Customer support apps

Related Categories

Price

Based on reviews

Showing 60 to 80 of 201 Apps

AI Chat Assistant EWA

Bytes Easy FAQ

SleekFlow ‑ Conversational AI

ConnectNow AI Agent

GentAI Bot ‑ Sales and Service

ShopJets Customer Support App

CartBuddy

Kustomer

WebBoar AI Smartbot

☆AiLead: FREE AI Sales Chatbot

Smartarget

ShopTalk: AI Live Chat Agent

ChannelReply

Smart Chatbot AI Assistant

Unicall.ai

Betii AI Phone Receptionist

Whatsapp & Phone Order buttons

LunaChat Conversion AI ChatBot

FAQbucket: Product FAQ Page

Channel Sales Chat Bot CRM