Shopify Customer support apps

Customer Service Helpdesk App

$49-$199 / Month

6.9

31 Reviews

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Delight customers. Maximize profit. AI-powered helpdesk & chat

Order management

Multiple channels

Order history view

Order information

Personalized responses

Centralized messaging

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OnlyWeb WhatsApp Inquiry Icon

$4.99 / Month

7.8

2 Reviews

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Add WhatsApp Inquiry on store in 1 click for Customer Support

Easy integration

Mobile-friendly

Customize icon

PulseChat: AI Sales Chatbot

$14-$149 / Month

7.8

7 Reviews

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Boost Sales and Automate Support with ChatGPT-4 AI Chat Show more

PulseChat is an AI-powered sales chatbot designed to elevate your business's customer service experience. Utilizing the advanced GPT-4 technology, it operates around the clock and communicates in over 100 languages, effectively replacing the need for a human team to manage customer inquiries. With simple integration into your online store, PulseChat offers instant responses for order tracking, product recommendations, and general customer support. This powerful tool breaks down language barriers and eliminates wait times, leading to improved sales and increased average order value (AOV). You can personalize the chat experience to align with your brand's voice, ensuring consistency and brand integrity. Additionally, you have the ability to monitor all customer interactions, providing you with insights and control. With PulseChat, enhancing customer satisfaction and boosting sales performance has never been easier.

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Product recommendations

Ai-powered chatbot

Customizable responses

Order tracking

Easy integration

24/7 support

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Herodesk

$15.95 / Month

7.8

1 Reviews

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A simpler and cheaper helpdesk tool for your support heroes

Automated responses

Ticket management

Customer profiles

Reporting tools

Collaboration features

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Variant Descriptions King

$9.9 / Month

7.1

104 Reviews

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Show description of selected variant, add accordions/tabs, etc

Mobile responsive

Customizable appearance

Variant descriptions

Tabs/accordions

Universal theme compatibility

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ShopDeputy ‑ Smart GPT Chatbot

7.8

1 Reviews

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Provide 24/7 instant customer service

Multilingual support

24/7 availability

Instant responses

Auto-learning capability

Customizable database

Customer ratings

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EngageBay CRM

7.8

1 Reviews

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EngageBay is an integrated marketing, CRM & service software. Show more

EngageBay CRM is a robust tool that integrates effortlessly with Shopify to sync orders, products, and customer information seamlessly. It empowers businesses to enhance customer engagement through personalized emails, SMS, and targeted calls, ensuring effective communication. With its advanced features, you can nurture leads using tailored email sequences, drip campaigns, and behavior-based triggers, which help in converting prospects into loyal customers. The platform supports web tracking to provide insights into user web history and events, facilitating informed decision-making. Additionally, EngageBay CRM enables businesses to maintain a dynamic social media presence through scheduled posts, helping to engage with audiences more consistently. It also streamlines marketing automation, making follow-up processes efficient and saving valuable time. Furthermore, it provides a comprehensive view of customer interactions, ensuring superior customer support services by documenting every touchpoint smoothly.

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Sync orders

Personalized communication

Drip campaigns

Sync contacts

Web tracking

Email sequences

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Zoko ‑ WhatsApp Catalog & API

$4.99 / Month

7.4

173 Reviews

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Unleash ChatGPT inside your WhatsApp business number! Show more

Zoko is an all-in-one sales, marketing, and support solution designed specifically for businesses using WhatsApp. By integrating with the official WhatsApp API, Zoko allows teams to streamline their communications through one unified platform. It offers a suite of powerful features including the ability to send bulk messages, broadcasts, and template messages to engage with customers effectively. With its no-code builder, businesses can easily create chatbots to automate customer interactions and handle queries through a centralized team inbox. Zoko also enhances e-commerce operations by syncing Shopify catalogs to WhatsApp, automating order collection, and offering COD (Cash On Delivery) and prepaid flow options to boost revenue. Additionally, its broadcast and dynamic segmentation tools ensure that marketing campaigns reach the right audience, while features like cart recovery and notifications improve customer engagement and retention.

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Cod confirmation

Cart recovery

Dynamic segments

Broadcast messages

Bulk whatsapp messages

No-code chatbot builder

FAQbucket ‑ Help Center & FAQ

$5.7-$11.7 / Month

7.9

5 Reviews

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Discover our fully customizable FAQ solution and helpdesk Show more

FAQbucket is a revolutionary app designed to enhance your store's FAQ section, making it an essential tool for businesses aiming to improve customer service and streamline information. With a focus on user-friendliness, the app allows you to create eye-catching FAQ sections that effortlessly integrate with your store's theme, elevating your brand's image through extensive customization options. You can easily adjust fonts, colors, and styles to suit your unique brand identity. The app ensures fast loading times, providing customers with instant access to information, and thereby reducing the volume of customer support requests. FAQbucket also offers flexibility with over 20 pre-built templates that can be fully customized, allowing you to tailor questions and answers to meet your specific needs. Transform your store's FAQ section into an engaging and efficient resource with FAQbucket, and enjoy improved customer satisfaction.

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Pre-built templates

Fully customizable

Faq anywhere

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tawk.to Live Chat

6.7

231 Reviews

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Monitor and chat with site visitors in real time. Show more

The tawk.to Live Chat app is a powerful tool designed for Shopify users to enhance customer interaction and support. It enables seamless communication with visitors through unlimited messaging, ticketing, and agent seats, ensuring you never miss a sales opportunity. Compatible with iOS, Android, Windows, and Mac OSX, this app allows you to stay connected with customers no matter where you are. The integration of CRM, a knowledge base, and a ticketing system ensures real-time support for visitors at critical decision points. You can view and manage Shopify orders directly within chats and tickets, personalize greetings based on visitor behavior, and utilize shortcut message templates for quick responses. The app's CRM also allows managing unlimited customers and organizations efficiently. For any assistance, the 24/7 support team is just a chat away, ready to support you round the clock.

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Crm integration

Order management

Ticketing system

Real-time chat

Knowledge base

Canned responses

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Contlo ‑ Marketing & Helpdesk

7.5

69 Reviews

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AI-Native Ecommerce Marketing & Helpdesk in a single Platform

Automated customer journeys

Ai personalized campaigns

360° customer data

Omnichannel conversation management

Instant resolutions

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Keeping ‑ Helpdesk for Gmail

$21-$33 / Month

7.8

3 Reviews

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The customer support helpdesk that integrates with Gmail

Advanced reporting

Support ticketing

Gmail integration

Team sync

Order information

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Enalito: Email, SMS, ChatBot

7.8

8 Reviews

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Advanced eCommerce AI Chatbot & Marketing Automation

Revenue opportunities

Email marketing

Sms campaigns

Omnichannel campaigns

Campaign automation

Drip campaigns

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BuyersCircle ‑ AU Dropshipping

7.8

4 Reviews

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Local Australian Drop shipping

Australian products dropshipping

Known big brands

Expanding categories

Live inventory updates

End-to-end support

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Wizybot ‑ AI Chatbot

$49.99-$499.99 / Month

7.7

58 Reviews

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Automatize customer support requests with ChatGPT AI Show more

Wizybot ‑ AI Chatbot is an advanced customer experience tool designed specifically for online stores to enhance their customer service and boost sales. Leveraging the power of ChatGPT, Wizybot provides human-like responses to customer inquiries, ensuring seamless and engaging interactions. The app comes with ready-to-use sales and support chatbots that can drive revenue by promptly addressing customer questions without the need for complex setup. Within just 15 minutes, businesses can automate customer support, eliminating the hassle of building intricate workflows. Additionally, Wizybot includes pre-designed chatbot strategies that help drive sales and conversions, along with features for automated promotions and product recommendations. Installation is simple and quick, allowing Shopify store owners to integrate Wizybot with just a click, significantly improving the customer interaction experience.

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Automated responses

Quick setup

Product recommendations

Promotions automation

Human-like interactions

Sales chatbots

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3Dsellers ‑ CRM & Helpdesk

$25-$199 / Month

7.8

1 Reviews

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Helpdesk, Customer Service, Customer Support, Ticket, Feedback Show more

3Dsellers - CRM & Helpdesk is a comprehensive solution designed to streamline the operations of online sellers by integrating seamlessly with popular eCommerce platforms like Shopify, Amazon, and eBay. With more than a decade of experience, the app has empowered thousands of businesses to expand their reach and improve efficiency. Its robust suite of tools includes a centralized eCommerce Helpdesk that consolidates customer support, an order management system for efficient transaction handling, and automated feedback as well as product review requests to enhance customer engagement. The app's features also boast functionalities such as email templates for quicker responses, auto-responders to automate workflow, and auto messages for maintaining customer communication. Additionally, 3Dsellers offers automated feedback reminders and alerts to facilitate positive customer reviews. By using 3Dsellers, business owners can concentrate on scaling their enterprises while the app takes care of operational complexities.

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Centralized helpdesk

Email templates

Auto responder

Auto messages

Automated feedback

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Help Scout

$25-$780 / Month

7.1

23 Reviews

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A better way to talk with your customers Show more

Help Scout is a comprehensive customer support platform designed for growing companies, offering an intuitive interface that makes mastering its features quick and easy. Within hours, users can navigate the platform effortlessly, transforming into power users capable of delivering fast and personalized service. Help Scout centralizes team efforts by consolidating email, live chat, and social interactions into a single inbox. It features self-service options for frequently asked questions, enabling customers to find answers instantly. The platform uses AI to accelerate response times, enhancing both efficiency and customer satisfaction. Additionally, it integrates customer and order information directly into conversations, simplifying processes like order refunds and cancellations. With its robust capabilities, Help Scout helps businesses delight their customers while streamlining support operations.

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Order management

Unified inbox

Self-service faqs

Ai-assisted responses

Customer info integration

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ChannelReply

7.8

3 Reviews

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View order info and answer messages from your helpdesk.

Issue refunds

Order info integration

Direct replies

Personalized autoreplies

Update order info

Identify messages

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Chatbot & Live Chat | Algomo

$9-$499 / Month

7.9

11 Reviews

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Chatbots are old stuff, welcome to the new era of AI Agents Show more

Chatbot & Live Chat | Algomo offers an innovative solution for merchants looking to enhance their customer service experience. Utilizing advanced ChatGPT technology, Algomo effectively handles repetitive customer queries, allowing businesses to focus on converting visitors into buyers through a live chat feature. Its AI agents autonomously make decisions, recommend products, and update customers on their order status, streamlining operations. With multilingual capabilities and automatic translation, Algomo enables businesses to scale globally without language barriers. The app allows customization by letting users upload support documents or specify FAQs to make the chatbot smarter. Urgent queries are auto-detected and seamlessly handed over to live chat, ensuring no customer concern goes unattended. Easily integrate Algomo into your Shopify store in under a minute, with features like instant product search and order tracking, enriching the overall shopping experience.

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Product recommendations

Order tracking

Order status updates

Easy shopify integration

Automatic translation

Multilingual capabilities

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Ests InquirePro

$3.99-$11.99 / Month

7.8

1 Reviews

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This app is very useful for users who want to inquiry product.

Customizable forms

Customer engagement

Email notifications

Track inquiries

Reply to inquiries

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Shopify Customer support apps

Related Categories

Price

Based on reviews

Showing 40 to 60 of 142 Apps

Customer Service Helpdesk App

OnlyWeb WhatsApp Inquiry Icon

PulseChat: AI Sales Chatbot

Herodesk

Variant Descriptions King

ShopDeputy ‑ Smart GPT Chatbot

EngageBay CRM

Zoko ‑ WhatsApp Catalog & API

FAQbucket ‑ Help Center & FAQ

tawk.to Live Chat

Contlo ‑ Marketing & Helpdesk

Keeping ‑ Helpdesk for Gmail

Enalito: Email, SMS, ChatBot

BuyersCircle ‑ AU Dropshipping

Wizybot ‑ AI Chatbot

3Dsellers ‑ CRM & Helpdesk

Help Scout

ChannelReply

Chatbot & Live Chat | Algomo

Ests InquirePro