Detective FAQ Chat & Helpdesk

Develop by Trinity River Software

$4.99-$9.99

/ Month

Built for Shopify

Free plan available 5 Days Free Trial

Reduce customer support with FAQ's and a Helpdesk widget.

Order tracking

Email support

Product-specific faq

Chat integration

Searchable faqs

Help desk widget

Static faq page

About Detective FAQ Chat & Helpdesk

Launched May 14, 2020

Built by Trinity River Software

Email :

[email protected]

Address

Frisco, TX, US

Website Privacy policy

Related Categories

Description

The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.

Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions.

FAQ, Chat, Email, and Order Tracking all in an easy to use widget.
An FAQ answers any questions shoppers may have quickly and efficiently.
Add an FAQ to any product or collection to enhance your customers confidence.

Pros

Reduces customer support workload
Provides answers to customer questions where they can easily find them
Searchable FAQs, chat, and email integration throughout the store
Static FAQ page for comprehensive answers
Includes order tracking functionality
Enhances customer confidence by adding FAQ to products and collections
Efficient and quick response to shopper questions

Cons

Might require initial setup time and effort to populate FAQs
Chat and email responses could still need manual handling
Integration issues may arise with certain store setups
Potential for FAQ content to become outdated if not regularly maintained
User interface may not be intuitive for all users

Rating And Reviews

Mother Sierra

Mar 20, 2021 on Shopify

This app will really improve your conversion rate and customer experience. great support as well. Thank you!

Shibuya Laundry

Feb 01, 2021 on Shopify

Easy to implement and looks great. Exactly what I needed, quick setup and a lot of customization options

Dangkeebs

Jan 26, 2021 on Shopify

Great app with amazing support! This app basically has everything you need to build a successful FAQ page. The widget is also extremely convenient. Support also responds within the same day. They've been great.

ANIMARTS

Jan 12, 2021 on Shopify

just awesome, it has everything that i needed, easy to use and very versatile. I would recommend to everyone.

Lovapets

Oct 27, 2020 on Shopify

Great app, easy-to-use, straight forward with some nice features. Pay a lots of attention to their clients ! thanks

Pams Touch

Aug 12, 2020 on Shopify

My wife has an e-commerce business and we are both in our 60’s. I manage certain aspects of her website and went looking for an FAQ app that would meet our needs and that was easy to use. I happened upon The Detective and decided to give it a try. I am not tech-savvy at all. My only issue was that I needed some instruction on how to use the app. I was able to figure everything out with their assistance and they tell me they are planning instructional videos. Believe me, if I can figure it out, anyone can. Not only does the app allow for general FAQ, but you can have product-based FAQ. This aspect was appealing to me because we sell multiple products. However, I soon realized that the product-based FAQ were general and not specific, ie you had to have the same FAQ for all products and could not have different FAQ for different products. I told the app folks that I wished I had the ability to do this. They reworked their app over a weekend to accommodate us. I’m no app expert but I’m very happy with the functionality of The Detective, and the support I received is A+.

PreciousDivine's Plus Size Intimates

Aug 08, 2020 on Shopify

I really appreciated the help I received from this app. They were very quick with their responses which was also greatly appreciated. I'm very happy I chose to use The Dectective FAQ!!