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HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

  • Free App
7.7
2 Reviews

Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive customer service application designed to streamline and enhance the support experience for online retailers. Tailored specifically for the fast-paced world of ecommerce, this app integrates seamlessly with popular ecommerce platforms, enabling businesses to manage customer inquiries more efficiently. With features like AI-driven ticket automation, multi-channel support, and real-time chat, HelpDesk allows support teams to respond faster and resolve issues more effectively, ensuring higher customer satisfaction. The intuitive dashboard provides insightful analytics, helping businesses track performance metrics and identify areas for improvement. Additionally, HelpDesk's robust collaboration tools foster seamless team communication, empowering support agents to deliver consistent and personalized assistance. With security and scalability at its core, HelpDesk for Ecommerce Support is the ideal solution for businesses aiming to elevate their customer service standards.
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Team collaboration
Automated ticketing
Smart resolution
Keeping ‑ Helpdesk for Gmail

Keeping ‑ Helpdesk for Gmail

  • $21-$33 / Month
  • 14 Days Free Trial
7.8
3 Reviews
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The customer support helpdesk that integrates with Gmail

Advanced reporting
Support ticketing
Gmail integration
Team sync
Order information
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Detective FAQ Chat & Helpdesk

Detective FAQ Chat & Helpdesk

  • $4.99-$9.99 / Month
  • Free Plan Available
  • 5 Days Free Trial
7.5
37 Reviews
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Reduce customer support with FAQ's and a Helpdesk widget.

Order tracking
Email support
Product-specific faq
Chat integration
Searchable faqs
Help desk widget
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Charla Live Chat

Charla Live Chat

  • $3 / Month
  • Free Plan Available
7.8
10 Reviews
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Never miss a lead. Deliver the Best Support. Show more

Charla Live Chat is a powerful tool designed to enhance customer experience by connecting businesses instantly with their visitors. It offers a seamless platform for addressing all sales and support needs, ensuring that companies can be there for both new and existing customers at the most crucial moments. Utilizing the intuitive Agents Dashboard, users can quickly access visitor profiles and conversation histories, enabling fast and efficient responses through canned messages. To further streamline operations, Charla allows for custom chat flows, easing the workload on support agents. The app includes a comprehensive Knowledge Base and Help Desk, equipping teams with everything needed to offer top-notch assistance. With native iOS and Android support, users can stay connected on the go, and its multi-site support feature consolidates communications across various stores into a single inbox. Additionally, Charla provides valuable customer feedback, allowing businesses to gain insights into customer concerns and satisfactions.
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Mobile app
Knowledge base
Customer feedback
Canned responses
Instant connection
Agents dashboard
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Sidr Zendesk and Gmail Macros

Sidr Zendesk and Gmail Macros

  • Free App
7.3
2 Reviews
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Use placeholders in your Zendesk and Gmail help desk messages Show more

Sidr Zendesk and Gmail Macros is an innovative app designed to streamline customer support processes by automating macro messages with Shopify variables. With this tool, help desk agents using platforms like Zendesk can effortlessly incorporate essential order details, such as item names and order numbers, directly into their responses. This eliminates the tedious task of switching between Shopify and the help desk system to manually copy and paste order information, thereby increasing efficiency and reducing response times. The app provides a comprehensive list of Shopify placeholders, empowering support teams to craft precise and personalized responses with ease. Additionally, users can preview their responses directly within the Zendesk and Gmail side app, ensuring accuracy and coherence before sending. Seamless integration with both Zendesk and Gmail makes this app an indispensable tool for any business looking to enhance their customer support experience.
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Seamless integration
Shopify placeholders
Preview responses
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LiveSupporti ‑ Live Chat

LiveSupporti ‑ Live Chat

  • $5-$48 / Month
  • Free Plan Available
(2.5/5)
10 Reviews
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Live Chat for your store Show more

LiveSupporti ‑ Live Chat is a powerful tool designed to enhance customer interaction on your Shopify store by enabling real-time communication. With this app, you can assist your customers instantly, addressing their queries and providing support as they browse, which can lead to a superior shopping experience. The app offers real-time visitor monitoring, allowing you to see who is actively browsing your store, and provides insights into what customers have in their carts. Customizable chat box branding ensures that the chat interface aligns with your store's aesthetic. The multilingual feature allows the chat box to operate in any language, catering to a diverse customer base. Additionally, a ticketing system is included to facilitate seamless collaboration and follow-ups, ultimately aiming to improve customer satisfaction and boost sales.
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Customizable branding
Multilingual support
Ticketing system
Real-time monitoring
Shopify cart view
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Sidr Zendesk and Gmail Macros

Sidr Zendesk and Gmail Macros

  • Free App
7.3
2 Reviews
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Use placeholders in your Zendesk and Gmail help desk messages Show more

Sidr Zendesk and Gmail Macros is an innovative app designed to streamline customer support processes by automating macro messages with Shopify variables. With this tool, help desk agents using platforms like Zendesk can effortlessly incorporate essential order details, such as item names and order numbers, directly into their responses. This eliminates the tedious task of switching between Shopify and the help desk system to manually copy and paste order information, thereby increasing efficiency and reducing response times. The app provides a comprehensive list of Shopify placeholders, empowering support teams to craft precise and personalized responses with ease. Additionally, users can preview their responses directly within the Zendesk and Gmail side app, ensuring accuracy and coherence before sending. Seamless integration with both Zendesk and Gmail makes this app an indispensable tool for any business looking to enhance their customer support experience.
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Seamless integration
Shopify placeholders
Preview responses
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Obor Desk Dropshipping

Obor Desk Dropshipping

  • Free Plan Available
6.6
4 Reviews
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Source quality products and fulfil your orders with ease Show more

Obor Desk Dropshipping is a comprehensive app designed to simplify the complexities of working with factories by managing sourcing, branding, and order fulfillment for your products. By taking on these operational tasks, the app allows you to focus solely on marketing and growing your store. You'll have direct access to an account manager who is ready to assist with any inquiries or challenges, ensuring a smooth workflow. With features like auto order processing and tailored branding solutions available at low minimum order quantities, it's never been easier to personalize your packaging. The app also offers fast shipping options, enabling you to select the best shipping line to meet your store's needs. Overall, Obor Desk Dropshipping streamlines your e-commerce operations, making it an ideal partner for your business success.
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Order processing automation
Fast shipping options
Easy branding solutions
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Slingshot Automotive

Slingshot Automotive

  • $49-$199 / Month
  • Free Plan Available
  • 14 Days Free Trial
7.3
4 Reviews
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Start your automotive parts desk today! Show more

Slingshot Automotive is an advanced app designed for garage and speed shop owners to efficiently manage and sell automotive parts from a wide array of distributors and manufacturers. Featuring seamless integration, users can connect with multiple automotive warehouse distributors to ensure they have access to a diverse range of parts. The app stands out with its automatic inventory and price synchronization, ensuring your store always reflects the latest data. It intelligently updates your inventory by adding new parts and removing discontinued ones. Customization options allow you to tailor product titles, descriptions, and other fields according to your specific branding needs. Moreover, with a fitment filtering system, you can focus on specific automotive styles like European, JDM, American Muscle, or Off-road. This ensures you not only meet the demands of your customer base but do so with precision.
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Automatic updates
Inventory synchronization
Connect distributors
Customizable listings
Fitment filters
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Avada WhatsApp Chat, FAQ Page

Avada WhatsApp Chat, FAQ Page

  • Free App
  • Verified
9.9
1,354 Reviews
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Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot Show more

Avada WhatsApp Chat, FAQ Page is a dynamic application designed to seamlessly integrate WhatsApp into your customer support and FAQ framework. It features a smart FAQ popup that provides round-the-clock automation and support, fundamentally enhancing user experience. By using personalized "Contact Us" options through WhatsApp, the app fosters trust and significantly reduces support response time. This integration facilitates instant order tracking and swift resolution of queries, ensuring personalized assistance for urgent issues, which boosts customer satisfaction and sales. The app also offers stunning themes for the FAQ popup and Help Center, allowing for a customized and appealing interface. Additionally, it supports Shopify stores in managing FAQs efficiently, enabling the creation of extensive queries and categories. Furthermore, Avada provides 24/7 LiveChat support through various methods, ensuring comprehensive customer care and engagement.
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Whatsapp integration
24/7 automation
Instant order tracking
Faq management
Live chat support
Personalized contact
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ChannelReply

ChannelReply

  • Free App
7.8
3 Reviews
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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.
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Issue refunds
Order info integration
Direct replies
Personalized autoreplies
Update order info
Identify messages
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LiveChat: Live Chat App

LiveChat: Live Chat App

  • $19-$59 / Month
  • 14 Days Free Trial
6.6
45 Reviews
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Live Chat with Help Desk and Product Recommendations

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration
Try for Free
Tipi

Tipi

  • Free App
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Help Desk app embedded in your store admin Show more

Tipi is an intuitive app designed to elevate customer support services for retail stores, ensuring customer satisfaction and repeat business. Its user-friendly interface is packed with powerful features that enable swift resolution of customer inquiries. Within just an hour, you can become proficient in using Tipi, allowing you to deliver exceptional and personalized support with ease. By centralizing all customer support conversations, Tipi streamlines communication, ensuring that no query goes unanswered. Assign tasks efficiently to your support team members and implement a seamless conversation workflow for better team collaboration. Integrated directly into your store's admin interface, Tipi provides a cohesive experience that simplifies the support process and enhances overall productivity.
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Streamlined workflow
Centralized support conversations
Assign support tasks
Admin interface integration
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HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

  • $34-$59 / Month
7.7
2 Reviews
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Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive platform designed to enhance customer service by centralizing all communications such as emails, website forms, and chats into a single, secure inbox. By leveraging AI and automation, the app ensures rapid, multichannel response capabilities, minimizing customer wait times and enhancing service efficiency. Its seamless integration with popular apps allows it to fit effortlessly into existing workflows, improving process continuity. The app's advanced collaboration features enable teams to organize work better and respond to queries more swiftly, boosting overall productivity. With access to customer purchase history, HelpDesk enables support agents to offer personalized responses, fostering trust and nurturing long-term customer relationships. Additionally, the platform's intuitive workflows, macros, and AI-driven tools help automate ticket resolutions and streamline communication, ensuring professional consistency.
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Automated responses
Team collaboration
Centralized inbox
Purchase history access
Ai ticket summaries
Custom message design
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Order Desk

Order Desk

  • $20-$125 / Month
  • 30 Days Free Trial
7.5
43 Reviews
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Custom Order Management Show more

Order Desk is a comprehensive order management app designed to streamline and automate the order fulfillment process for merchants, artists, and suppliers. Its powerful Rule Builder allows users to create automated workflows tailored to their specific needs, reducing manual effort and increasing efficiency. With access to hundreds of integrated services, Order Desk seamlessly connects with shopping carts, marketplaces, print on demand partners, shipping companies, and CRMs, offering robust customization options to suit unique business processes. The app's Rules Engine lets users effortlessly automate orders based on any set criteria, enhancing operational flexibility and adaptability. Whether you're managing a small business or handling large-scale operations, Order Desk provides the tools necessary for a smooth and efficient order workflow. Its versatility and extensive integration capabilities make it an essential resource for anyone looking to optimize their order management system.
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Customizable workflows
Rule builder automation
Hundreds of integrations
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Chat On Desk

Chat On Desk

  • Free App
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OTP Login, checkout OTP, Abandoned cart, order notifications Show more

Chat On Desk is an innovative app designed to enhance communication between businesses and their customers by providing timely notifications for various account and order-related activities. With its global reach, businesses can effortlessly inform customers about crucial updates such as account creation, order status changes, cancellations, and refunds. One of its standout features is the ability to send bulk WhatsApp messages, ensuring efficient and widespread customer engagement. Additionally, the app offers convenient One-Time Password (OTP) services, enhancing security during login and checkout processes. By streamlining communication and prioritizing security, Chat On Desk positions itself as an essential tool for businesses looking to improve customer experience and satisfaction. This app is perfect for businesses seeking to maintain consistent and clear communication, thereby boosting trust and loyalty among their clientele.
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Order notifications
Abandoned cart
Otp login
Checkout otp
Bulk whatsapp
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Order Desk

Order Desk

  • Free App
7.8
21 Reviews
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Effortlessly automate ecommerce orders with extensive integrations and rule-based workflows. Show more

Order Desk is a versatile eCommerce order management application designed to streamline the workflow for merchants, artists, and suppliers through efficient automation. With its Rule Builder, users can easily manage and automate their order processes, enhancing productivity and reducing manual workload. Order Desk integrates with over 300 services, including popular shopping carts, marketplaces, print-on-demand services, shipping companies, and CRMs, making it highly adaptable to various business needs. Whether you need to split, filter or organize your orders, add artwork for print-on-demand, or send personalized email updates, Order Desk offers a comprehensive suite of tools to make these tasks seamless. The app empowers businesses to submit orders directly to fulfillment services, ensuring a smooth, end-to-end management experience. Its customer support team is reputed to be both accessible and friendly, helping users maximize the benefits of the software. With Order Desk, businesses can leverage an extensive network of integrations and customizable options, ensuring it suits specific operational requirements and scales with their growth.
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Inventory management
Order automation
Rule-based workflows
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FAQ Page & Help Center HQ

FAQ Page & Help Center HQ

  • $19.99 / Month
  • 7 Days Free Trial
7.8
30 Reviews
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Help center: Faq page & Faq tabs to cut down on support email. Show more

FAQ Page & Help Center HQ is a dynamic app designed to enhance customer support by providing immediate answers from a comprehensive Frequently Asked Questions (FAQ) and Q&A page. By leveraging an effective help center, businesses can address numerous customer queries, reducing the need for direct email communication. This innovative tool collects valuable satisfaction data, enabling businesses to identify which questions need better answers and uncover what's causing customer dissatisfaction. HelpHQ features insta-search functionality, delivering instant answers as users type their questions, further improving the user experience. Its powerful editor simplifies the creation of help articles and FAQ pages, while customization options ensure the FAQ page aligns perfectly with a brand's aesthetic. Seamlessly integrated into a familiar dashboard, HelpHQ also collects customer feedback through simple emoji interactions, providing insightful data to continuously refine support content.
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Seamless integration
Customer feedback
Insta-search answers
Powerful editor
Customizable faq
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Sendcloud

Sendcloud

  • $25-$149 / Month
  • Free Plan Available
  • 14 Days Free Trial
(3.5/5)
237 Reviews
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Easy shipping automation to help your business grow. Show more

Sendcloud is a shipping automation platform designed to transform shipping from a bottleneck into a powerful growth accelerator for businesses. It helps save up to 7 minutes per parcel, enhancing the efficiency of your shipping processes while delivering top-tier experiences for your customers. With the ability to sync your Shopify account to Sendcloud in under five minutes, you can streamline your order processing seamlessly within a single platform. Connect with a wide range of carriers globally and enjoy features such as advanced tracking, convenient returns, and the ability to create shipping labels with just a few clicks. Sendcloud provides access to competitive shipping rates and empowers you to use either their rates or your own, ensuring flexibility and cost-effectiveness. Enhance customer engagement post-purchase with branded tracking emails and SMS updates, and offer a smooth returns experience through a branded return portal. Moreover, manage all your delivery and returns data effortlessly in one centralized hub, allowing for better insights and decision-making.
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Shipping automation
Returns management
Quick shopify integration
Multiple carrier access
Branded tracking communications
Efficient label printing
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FaqKing: Help Center & FAQ

FaqKing: Help Center & FAQ

  • $4.99-$35.88 / Month
  • Free Plan Available
  • 3 Days Free Trial
8
124 Reviews
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Fully customisable & FAQ page, product FAQ & bubble FAQ! Show more

FaqKing: Help Center & FAQ is a highly customizable application designed to streamline the creation and management of FAQ pages to align perfectly with your brand’s aesthetics. Users can easily modify various elements like font size, color, and style without requiring any programming skills, making it an ideal solution for businesses looking to enhance their customer support independently of their existing website themes. Its innovative new feature, the bubble FAQ, allows you to display FAQs on specific pages seamlessly, providing quick access to information right where users need it most. The application supports multiple language translations, ensuring your help center can cater to a diverse audience. Through a user-friendly admin dashboard, you can design FAQs that integrate seamlessly with your theme, effortlessly formatting text and incorporating multimedia elements like images and videos into your answers. FaqKing empowers businesses to craft a robust and responsive help center, elevating the user experience with minimal effort.
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Multilingual support
Customizable help center
Bubble faq
Product page faq
Media integration
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