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Showing 1 to 20 of 6 Apps
Sidr Zendesk and Gmail Macros

Sidr Zendesk and Gmail Macros

  • Free Plan Available
7.7
2 Reviews
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Use placeholders in your Zendesk and Gmail help desk messages Show more

Sidr Zendesk and Gmail Macros is an innovative app designed to streamline customer support processes by automating macro messages with Shopify variables. With this tool, help desk agents using platforms like Zendesk can effortlessly incorporate essential order details, such as item names and order numbers, directly into their responses. This eliminates the tedious task of switching between Shopify and the help desk system to manually copy and paste order information, thereby increasing efficiency and reducing response times. The app provides a comprehensive list of Shopify placeholders, empowering support teams to craft precise and personalized responses with ease. Additionally, users can preview their responses directly within the Zendesk and Gmail side app, ensuring accuracy and coherence before sending. Seamless integration with both Zendesk and Gmail makes this app an indispensable tool for any business looking to enhance their customer support experience.
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Seamless integration
Shopify placeholders
Preview responses
Install App
Keeping ‑ Helpdesk for Gmail

Keeping ‑ Helpdesk for Gmail

  • $30-$48 / Month
  • 14 Days Free Trial
8.2
3 Reviews
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The customer support helpdesk that integrates with Gmail Show more

Keeping - Helpdesk for Gmail transforms your team's Gmail account into a comprehensive help desk tool, seamlessly integrating customer support functionalities directly into your inbox. Designed specifically for eCommerce teams of all sizes, this app allows you to manage support emails without the need for an external help desk solution. Support requests arriving in your shared inbox are automatically converted into support tickets, which can then be synced across your team for effective collaboration. Within Gmail, you can easily assign, discuss, and prioritize these tickets, ensuring streamlined and efficient customer support management. Additionally, Keeping enables you to view customer order information directly within Gmail, offering context for each interaction. With advanced reporting features, you can gain insights into response times, ticket volume, and agent performance, allowing you to continually optimize your support operations.
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Advanced reporting
Support ticketing
Gmail integration
Team sync
Order information
Install App
HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

  • Free App
8.1
2 Reviews

Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive customer service application designed to streamline and enhance the support experience for online retailers. Tailored specifically for the fast-paced world of ecommerce, this app integrates seamlessly with popular ecommerce platforms, enabling businesses to manage customer inquiries more efficiently. With features like AI-driven ticket automation, multi-channel support, and real-time chat, HelpDesk allows support teams to respond faster and resolve issues more effectively, ensuring higher customer satisfaction. The intuitive dashboard provides insightful analytics, helping businesses track performance metrics and identify areas for improvement. Additionally, HelpDesk's robust collaboration tools foster seamless team communication, empowering support agents to deliver consistent and personalized assistance. With security and scalability at its core, HelpDesk for Ecommerce Support is the ideal solution for businesses aiming to elevate their customer service standards.
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Team collaboration
Automated ticketing
Smart resolution
Charla Live Chat

Charla Live Chat

  • $6 / Month
  • Free Plan Available
9.1
12 Reviews
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Never miss a lead. Deliver the Best Support. Show more

Charla Live Chat is a powerful tool designed to enhance customer experience by connecting businesses instantly with their visitors. It offers a seamless platform for addressing all sales and support needs, ensuring that companies can be there for both new and existing customers at the most crucial moments. Utilizing the intuitive Agents Dashboard, users can quickly access visitor profiles and conversation histories, enabling fast and efficient responses through canned messages. To further streamline operations, Charla allows for custom chat flows, easing the workload on support agents. The app includes a comprehensive Knowledge Base and Help Desk, equipping teams with everything needed to offer top-notch assistance. With native iOS and Android support, users can stay connected on the go, and its multi-site support feature consolidates communications across various stores into a single inbox. Additionally, Charla provides valuable customer feedback, allowing businesses to gain insights into customer concerns and satisfactions.
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Mobile app
Knowledge base
Customer feedback
Canned responses
Instant connection
Agents dashboard
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Detective FAQ Chat & Helpdesk

Detective FAQ Chat & Helpdesk

  • $4.99-$9.99 / Month
  • Free Plan Available
  • 5 Days Free Trial
7.9
37 Reviews
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Reduce customer support with FAQ's and a Helpdesk widget. Show more

Detective FAQ Chat & Helpdesk is an innovative tool designed to streamline customer support by providing easily accessible answers to frequently asked questions. This app features a Help Desk widget that integrates searchable FAQs, live chat, and email support directly within your online store, enhancing customer interaction. It offers a static FAQ page where customers can quickly find answers to their inquiries, reducing the burden on your support team. The app not only improves efficiency but also boosts customer confidence by allowing FAQ integration with specific products or collections. Moreover, it includes order tracking functionality, further enhancing the customer experience. With an intuitive design, Detective FAQ Chat & Helpdesk is a comprehensive solution for enhancing service quality and satisfaction.
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Order tracking
Email support
Product-specific faq
Chat integration
Searchable faqs
Help desk widget
Install App
LiveSupporti ‑ Live Chat

LiveSupporti ‑ Live Chat

  • $5-$48 / Month
  • Free Plan Available
(2.5/5)
10 Reviews
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Live Chat for your store Show more

LiveSupporti ‑ Live Chat is a powerful tool designed to enhance customer interaction on your Shopify store by enabling real-time communication. With this app, you can assist your customers instantly, addressing their queries and providing support as they browse, which can lead to a superior shopping experience. The app offers real-time visitor monitoring, allowing you to see who is actively browsing your store, and provides insights into what customers have in their carts. Customizable chat box branding ensures that the chat interface aligns with your store's aesthetic. The multilingual feature allows the chat box to operate in any language, catering to a diverse customer base. Additionally, a ticketing system is included to facilitate seamless collaboration and follow-ups, ultimately aiming to improve customer satisfaction and boost sales.
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Customizable branding
Multilingual support
Ticketing system
Real-time monitoring
Shopify cart view
Install App
Sidr Zendesk and Gmail Macros

Sidr Zendesk and Gmail Macros

  • Free Plan Available
7.7
2 Reviews
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Use placeholders in your Zendesk and Gmail help desk messages Show more

Sidr Zendesk and Gmail Macros is an innovative app designed to streamline customer support processes by automating macro messages with Shopify variables. With this tool, help desk agents using platforms like Zendesk can effortlessly incorporate essential order details, such as item names and order numbers, directly into their responses. This eliminates the tedious task of switching between Shopify and the help desk system to manually copy and paste order information, thereby increasing efficiency and reducing response times. The app provides a comprehensive list of Shopify placeholders, empowering support teams to craft precise and personalized responses with ease. Additionally, users can preview their responses directly within the Zendesk and Gmail side app, ensuring accuracy and coherence before sending. Seamless integration with both Zendesk and Gmail makes this app an indispensable tool for any business looking to enhance their customer support experience.
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Seamless integration
Shopify placeholders
Preview responses
Install App
eDesk

eDesk

  • 14 Days Free Trial
(1/5)
1 Reviews
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Centralized AI Help Desk: Streamline eCommerce support with eDesk's powerful features.

Try for Free
Obor Desk Dropshipping

Obor Desk Dropshipping

  • Free Plan Available
6.9
4 Reviews
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Source quality products and fulfil your orders with ease Show more

Obor Desk Dropshipping is a comprehensive app designed to simplify the complexities of working with factories by managing sourcing, branding, and order fulfillment for your products. By taking on these operational tasks, the app allows you to focus solely on marketing and growing your store. You'll have direct access to an account manager who is ready to assist with any inquiries or challenges, ensuring a smooth workflow. With features like auto order processing and tailored branding solutions available at low minimum order quantities, it's never been easier to personalize your packaging. The app also offers fast shipping options, enabling you to select the best shipping line to meet your store's needs. Overall, Obor Desk Dropshipping streamlines your e-commerce operations, making it an ideal partner for your business success.
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Order processing automation
Fast shipping options
Easy branding solutions
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Slingshot Automotive

Slingshot Automotive

  • $49-$199 / Month
  • Free Plan Available
  • 14 Days Free Trial
(2.8/5)
7 Reviews
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Start your automotive parts desk today! Show more

Slingshot Automotive is an advanced app designed for garage and speed shop owners to efficiently manage and sell automotive parts from a wide array of distributors and manufacturers. Featuring seamless integration, users can connect with multiple automotive warehouse distributors to ensure they have access to a diverse range of parts. The app stands out with its automatic inventory and price synchronization, ensuring your store always reflects the latest data. It intelligently updates your inventory by adding new parts and removing discontinued ones. Customization options allow you to tailor product titles, descriptions, and other fields according to your specific branding needs. Moreover, with a fitment filtering system, you can focus on specific automotive styles like European, JDM, American Muscle, or Off-road. This ensures you not only meet the demands of your customer base but do so with precision.
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Automatic updates
Inventory synchronization
Connect distributors
Customizable listings
Fitment filters
Install App
Repli Desk

Repli Desk

  • $40-$250 / Month
  • Free Plan Available
  • New
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Streamline support: manage messages and tickets in one dashboard. Show more

Repli Desk is an innovative helpdesk application created to revolutionize customer support management. It integrates multiple communication channels—such as email, Facebook, Instagram (including comments), and live chat—into a single, convenient dashboard. With features like ticket management, automations, and detailed reporting on metrics like response times and customer satisfaction scores (CSAT), it empowers support teams to operate more efficiently. Users can benefit from intuitive ticket tagging and templated responses, enabling quicker turnarounds and consistent support. The included chat widget facilitates real-time engagement with customers, enhancing service quality and customer experience. Simplify your customer support with the all-in-one capabilities of Repli Desk today!
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Automations
Advanced reporting
Ticket management
Chat widget
Ticket tagging
Templated responses
Install App
Product Desk

Product Desk

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"Streamline product data management for BigCommerce, tailored for automotive needs." Show more

Product Desk is an intuitive Product Information Management (PIM) application designed to streamline the management of your product data, specifically for seamless integration with BigCommerce. Tailored for the automotive industry, it excels in handling ACES and PIES standards, ensuring your product information meets industry requirements. Its direct out-of-the-box connection to BigCommerce empowers your team to operate at their own pace, eliminating the need to rely on third-party interventions for customizations. The app features a comprehensive Wiki, enabling even non-technical users to efficiently utilize and manage the system without developer assistance. By simplifying importing, editing, and syncing processes, Product Desk enhances operational efficiency and supports smooth product data handling. This tool optimizes your team's workflow, allowing you to focus on growing your business rather than technical complexities.
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User-friendly interface
No developer needed
Product data management
Automotive optimization
Aces & pies integration
Ymm integration
Try for Free
Avada WhatsApp Chat, FAQ Page

Avada WhatsApp Chat, FAQ Page

  • Free App
  • Verified
8.2
1,354 Reviews
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Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot Show more

Avada WhatsApp Chat, FAQ Page is a dynamic application designed to seamlessly integrate WhatsApp into your customer support and FAQ framework. It features a smart FAQ popup that provides round-the-clock automation and support, fundamentally enhancing user experience. By using personalized "Contact Us" options through WhatsApp, the app fosters trust and significantly reduces support response time. This integration facilitates instant order tracking and swift resolution of queries, ensuring personalized assistance for urgent issues, which boosts customer satisfaction and sales. The app also offers stunning themes for the FAQ popup and Help Center, allowing for a customized and appealing interface. Additionally, it supports Shopify stores in managing FAQs efficiently, enabling the creation of extensive queries and categories. Furthermore, Avada provides 24/7 LiveChat support through various methods, ensuring comprehensive customer care and engagement.
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Whatsapp integration
24/7 automation
Instant order tracking
Faq management
Live chat support
Personalized contact
Install App
ChannelReply

ChannelReply

  • Free Plan Available
8.2
3 Reviews
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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.
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Issue refunds
Order info integration
Direct replies
Personalized autoreplies
Update order info
Identify messages
Install App
Tipi Help

Tipi Help

  • $10 / Month
  • 14 Days Free Trial
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Help Desk app embedded in your store admin Show more

Tipi is an intuitive app designed to elevate customer support services for retail stores, ensuring customer satisfaction and repeat business. Its user-friendly interface is packed with powerful features that enable swift resolution of customer inquiries. Within just an hour, you can become proficient in using Tipi, allowing you to deliver exceptional and personalized support with ease. By centralizing all customer support conversations, Tipi streamlines communication, ensuring that no query goes unanswered. Assign tasks efficiently to your support team members and implement a seamless conversation workflow for better team collaboration. Integrated directly into your store's admin interface, Tipi provides a cohesive experience that simplifies the support process and enhances overall productivity.
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Streamlined workflow
Centralized support conversations
Assign support tasks
Admin interface integration
Install App
LiveHelpNow

LiveHelpNow

  • 30 Days Free Trial
8.2
1 Reviews
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Enhance sales and loyalty with integrated live chat and support tools. Show more

LiveHelpNow is a comprehensive suite of online customer service tools designed to enhance sales and foster customer loyalty for businesses of all sizes. By making your sales and support teams readily accessible through live chat, text (SMS), Facebook Messenger, support tickets, or a searchable self-help portal, LiveHelpNow ensures exceptional customer interactions. Secure transactions directly from chat or email with PCI and HIPAA-compliant forms integrated into the suite. The platform allows real-time tracking and improvement of customer satisfaction (CSAT) scores through instant feedback and surveys. Even when short on staff, LiveHelpNow's Chat Bot can manage a large volume of customer requests without human intervention. With automatic translation, the app supports customers speaking any language, expanding your business's global reach. Additionally, real-time tracking of conversions influenced by customer service agents provides valuable insights into product trends and business direction. To experience the capabilities of LiveHelpNow, attend a live demo or contact them at 877-548-3001.
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Social media integration
Email support
Real-time feedback
Real-time conversion tracking
Automated translation
Sms support
Try for Free
Outvio Exchanges and Helpdesk

Outvio Exchanges and Helpdesk

  • $125-$250 / Month
  • 7 Days Free Trial
6.9
32 Reviews
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Post-checkout automations for a great shopping experience Show more

Exchanges & Returns by Outvio is a comprehensive Shopify app that streamlines the management of product exchanges and returns for e-commerce businesses. With a user-friendly, fully branded self-service portal, customers can easily process their returns or exchange requests, enhancing their overall shopping experience. The app not only focuses on returns but also automates the entire post-purchase workflow, including order fulfillment, shipping, tracking, and customer communication. Outvio supports exchanges for both the same or different products and offers customizable return reasons and flows. It incentivizes store credit refunds and simplifies logistics with built-in pickup and return label generation. Additionally, the app provides smart fulfillment and shipping options with over 90 courier integrations and automates customer communication through email, SMS, and WhatsApp, ensuring seamless interactions and prompt support for delivery incidents.
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Shipping automation
Returns management
Exchanges management
Automated emails
Automated sms
Branded tracking
Install App
LiveChat: Live Chat App

LiveChat: Live Chat App

  • $24-$69 / Month
  • 14 Days Free Trial
9.2
62 Reviews
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Live Chat with Help Desk and Product Recommendations Show more

LiveChat: Live Chat App is designed to enhance the shopping experience on Shopify by enabling instant communication and proactive engagement with customers. This app allows store owners to interact with visitors using pre-set messages tailored to specific browsing behaviors, ensuring that potential buyers receive timely and relevant information while on your site. By offering discount codes and special promotions based on visitor actions on particular pages, LiveChat encourages conversions and boosts sales. The app also provides insights into customer activities by showing real-time cart previews and accessing order histories, allowing for personalized recommendations and improved customer service. Further enhancing its functionality, LiveChat integrates seamlessly with popular messaging apps like Messenger and WhatsApp, expanding your reach and interaction possibilities. This comprehensive tool not only facilitates immediate customer support but also fosters an engaging and personalized shopping experience from day one.
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Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration
Install App
HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

  • $34-$59 / Month
  • 14 Days Free Trial
8
2 Reviews
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Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive platform designed to enhance customer service by centralizing all communications such as emails, website forms, and chats into a single, secure inbox. By leveraging AI and automation, the app ensures rapid, multichannel response capabilities, minimizing customer wait times and enhancing service efficiency. Its seamless integration with popular apps allows it to fit effortlessly into existing workflows, improving process continuity. The app's advanced collaboration features enable teams to organize work better and respond to queries more swiftly, boosting overall productivity. With access to customer purchase history, HelpDesk enables support agents to offer personalized responses, fostering trust and nurturing long-term customer relationships. Additionally, the platform's intuitive workflows, macros, and AI-driven tools help automate ticket resolutions and streamline communication, ensuring professional consistency.
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Automated responses
Team collaboration
Centralized inbox
Purchase history access
Ai ticket summaries
Custom message design
Install App
RightAway Marketing & Helpdesk

RightAway Marketing & Helpdesk

  • $59-$199 / Month
  • Free Plan Available
9.1
1 Reviews
Claim Offer
Claim Offer

Optimize Shopify engagement with automated WhatsApp marketing and support. Show more

RightAway Marketing & Helpdesk is a comprehensive WhatsApp marketing solution designed specifically for Shopify merchants seeking to streamline and enhance customer engagement. With RightAway, businesses can effortlessly run automated and personalized campaigns aimed at boosting sales and improving customer satisfaction. This all-in-one platform simplifies the management of key customer interactions, including abandoned cart reminders, order confirmations, promotional broadcasts, and customer support, all through the popular communication channel of WhatsApp. By automating these processes, RightAway not only improves customer engagement but also helps reduce non-delivery rates (NDRs) and fraud through cash on delivery (COD) confirmations. Additionally, the app offers an omnichannel inbox, seamlessly integrating WhatsApp, Email, and Instagram, which allows for efficient customer service management across multiple platforms. Whether for small brands or large enterprises, RightAway is a powerful tool for enhancing conversion rates and building stronger customer relationships.
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Automated campaigns
Personalized broadcasts
Omnichannel inbox
Cart recovery messages
Order tracking notifications
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