Yuma AI

Develop by Shopify

Free plan available

"Automate customer support with AI-powered ticket handling and seamless integrations."

Shopify integration

Seamless integrations

Helpdesk integration

Ai chat widget

Customizable behavior

24/7 multilingual support

Ai ticket handling

Natural language responses

Human agent looping

About Yuma AI

Launched May 06, 2025

Built by Shopify

Address

Leona Czarlińskiego 19, Torun, 87-100, PL

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI automation for E-commerce support: faster responses, consistent quality, happier customers.

Yuma providers AI agents to handle your customer support tickets by understanding intent, fetching order details, updating shipping info, issuing refunds, and more integrating directly with your existing help desk. Our AI Agents respond in natural language, loop in human agents when needed, and learn from past conversations. We connect directly your Shopify store, help desk, and other software to perform the same actions your regular support agents perform.

Yuma AI automates 50%+ of tickets, freeing up your team.
Seamless Helpdesk integration with Zendesk, Gorgias, Kustomer, Re:Amaze and more
24/7 consistent, around-the-clock, multilingual support for easy scaling.
Customizable Behavior to align brand voice and policies across all channels.
AI Chat Widget deploys Yuma to your website for responsive support.

Pros

Automates customer support by handling tickets using AI, reducing the workload on human agents.
Integrates seamlessly with existing help desk software such as Zendesk, Gorgias, and Kustomer.
Offers 24/7, multilingual support, facilitating easy scaling for global operations.
Customizable behavior allows alignment with brand voice and company policies across multiple channels.
AI chat widget provides responsive support on your website.
Learns from past conversations to improve future interactions and ticket handling.
Direct connection to platforms like Shopify allows for efficient order management and customer service.

Cons

May require initial setup and configuration to integrate with existing systems and align with brand policies.
Dependence on AI might bring challenges in handling highly nuanced or complex customer queries that require human empathy or judgment.
Potential for occasional need to loop in human agents, which could disrupt workflow efficiency if not managed properly.
Customers may experience communication issues if the AI's natural language processing is not perfectly aligned with their expectations or language nuances.