Omni Single Click Chat

Develop by Shopify

$10-$25

/ Month

7 Days Free Trial

One chat to rule them all

Real-time communication

Multiple channel integration

Unified chat interface

About Omni Single Click Chat

Launched Sep 12, 2022

Built by Shopify

Address

438 Ventura Ave, Palo Alto, CA, 94306, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

An engagement tool built for your website, unlocking 15+ social and communication channels built-in.

Unlock customer insight and drive sales through real customer interactions. Integrates with 15+ social channels from the simple like Email, IG and WhatsApp to the more fun in TikTok, Discord, Yelp & more. Omni allows your brand to talk to your customers (SMS, Messenger) or share your content (YouTube, Twitch) where your customer chooses.

Easy install. Instant engagement on any social or communication channel.
Integration takes just 60-seconds, plus we have an SDK for custom sites.
Custom branding to the chat icon and channels available on all plans.
15+ Social & Communication Media Channels.
Real-Time Reporting.

Pros

Unified chatting platform: Integrates multiple chat applications into one, reducing the need to switch between apps.
User-friendly interface: Many users appreciate the simple and intuitive design.
Time-saving: By consolidating all chats, it can save time for users who have accounts on multiple platforms.
Notifications management: Offers consolidated notifications, helping users stay updated without being overwhelmed.
Customizable settings: Users can personalize the app to fit their unique needs.

Cons

Compatibility issues: Some users report that not all chat services are supported or are missing key features.
Performance glitches: There are mentions of the app crashing or being slow, particularly when handling a large number of messages.
Privacy concerns: Users worry about the security and confidentiality of their messages being centralized in one app.
Limited customer support: Some users find the app's customer support to be unresponsive or slow in addressing issues.
Frequent updates: Users comment on the need for frequent updates, which can be disruptive.

Top Helpful Reviews

We're Leaving Early

Nov 07, 2022 on Shopify

Omni has been incredible in driving traffic from our site to our social channels, while giving us a transparent look at analytics so we can better target and serve our customers. 5/5 would recommend.

Mixology

Oct 19, 2022 on Shopify

This app has simplified the way customers are able to ask questions. The analytics feature is a great way to measure each channel's effectiveness which is great.