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ZB: WhatsApp & Messenger Chat logo

ZB: WhatsApp & Messenger Chat

Develop by Shopify

$4.99-$19.99

/ Month
Free plan available 14 Days Free Trial

Support your customers quickly using Facebook Live Chat.

Messenger contact
Message labeling
Notes in messenger
Message history

About ZB: WhatsApp & Messenger Chat

Launched Jan 17, 2016

Categories

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Description

Facebook Messenger Chat & WhatsApp Chat App: Customer Engagement, Conversion & Building Relationship

ZB: WhatsApp & Messenger Chat enables merchants to connect with customers instantly via Facebook Messenger & WhatsApp, improving customer support & engagement. This app simplifies communication, helping businesses respond quickly to inquiries & build stronger relationships. It’s ideal for merchants who want to enhance customer satisfaction without complex setup. With seamless integration into Shopify, no coding is needed, making it an easy & effective solution for real-time customer interaction

ZB: WhatsApp & Messenger Chat enables merchants to connect with customers instantly via Facebook Messenger & WhatsApp, improving customer support & engagement. This app simplifies communication, helping businesses respond quickly to inquiries & build stronger relationships. It’s ideal for merchants who want to enhance customer satisfaction without complex setup. With seamless integration into Shopify, no coding is needed, making it an easy & effective solution for real-time customer interaction more
  • Seamlessly connect WhatsApp & Facebook Messenger Chat for real-time.
  • Quick setup with a few clicks, no coding or technical skills needed to get start
  • Tailor the chat box design to match your brand’s look and feel without coding.

Pros

  • Allows customers to contact you via their personal Messenger account
  • Ability to sort and label incoming messages
  • Option to keep notes inside Messenger for future reference
  • Message history is preserved indefinitely
  • Preferred by customers for communication over email
  • Enhances customer service and support
  • Simplifies customer engagement through a widely-used platform
  • Helps in managing and tracking customer interactions more efficiently

Cons

  • Dependence on Facebook Messenger platform; users must have a Messenger account
  • Potential privacy concerns with storing detailed customer notes in Messenger
  • Not suitable for customers who prefer traditional customer service channels like phone or email
  • Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
  • Might lack advanced customer service features found in dedicated CRM systems

Top Helpful Reviews

Daily Nutrition

Sep 28, 2025  on Shopify

I really appreciate manuel for helping me out. He was patient, supportive, and made sure all my concerns were addressed. Great service!

CoalitionNutrition

Dec 08, 2022  on Shopify

I've had this app installed for years. Emails may go to spam so make sure you check all of your folders when reaching out for support.

Ultimately Natural

Feb 19, 2019  on Shopify

OMG this app has everything i need in the one place. Truly thought I'd need a developer to do all these cool popups but it's so simple. Definitely keeping this app installed

Yorkss Shona Gallery

Dec 21, 2017  on Shopify

Overall great app! I've looked through a bunch of options, and this app was the most functional with the best design aesthetic for my site. Easy to use as well. I reached out to customer service today for a small issue (my fault) and they responded to me promptly!

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