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Moose: AI Chatbot & Live Chat logo

Moose: AI Chatbot & Live Chat

Develop by Shopify
  • Built for Shopify
  • Free plan available

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports

    About Moose: AI Chatbot & Live Chat

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    Introduction Video

    Description

    AI-Powered Customer Support: AI Chatbot + Omnichannel in one app

    MooseDesk AI Chatbot is your always-on assistant that learns your store to deliver instant, accurate answers. Train it with Q&A, FAQs, and Shopify products to boost sales and cut support work. Provide 24/7 service across live chat, email, and social channels like WhatsApp, Messenger, Instagram, etc., with AI-powered widget translation, self-service FAQ, and order tracking - and stay connected anytime with our mobile app.

    MooseDesk AI Chatbot is your always-on assistant that learns your store to deliver instant, accurate answers. Train it with Q&A, FAQs, and Shopify products to boost sales and cut support work. Provide 24/7 service across live chat, email, and social channels like WhatsApp, Messenger, Instagram, etc., with AI-powered widget translation, self-service FAQ, and order tracking - and stay connected anytime with our mobile app. more
    • AI Learning: Train your bot with Q&A, FAQs, and synced Shopify products
    • 24/7 Automation: Instant replies, smart product suggestion, and handoff triggers
    • Omnichannel: Centralize ticket, live chat and Messenger & Instagram to Inbox
    • Multilingual self-service: Track order & search FAQ, Social redirect buttons
    • Product FAQs: Set unique FAQs per product to quickly answer customer questions

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    SignGards

    Oct 25, 2025  on Shopify

    Great Chat App with Excellent Support! I had a wonderful experience with this chat app. The support team was very helpful and guided me through the entire setup process quickly and professionally. The app provides great options for connecting WhatsApp, Instagram, and Facebook, along with a smart chatbot feature and real-time order status updates. It’s an excellent solution for improving customer communication and support. Highly recommended!

    Nile Polymers

    Oct 24, 2025  on Shopify

    I needed some code changes to the Moose FAQ page to better align it with the rest of my Shopify site. Mabel and her team got right on it and made the necessary fixes. Thank you!

    Nabè

    Oct 23, 2025  on Shopify

    I’m really happy with this live chat! It works perfectly and is super easy to use. The support team is amazing — Mabel was incredibly helpful and kind, she solved my issue in no time. Great experience overall!

    Murasaki Kaze

    Oct 16, 2025  on Shopify

    Good app. Satisfied our needs, and the support team is great! If there are any issues, or customization requirements, the support team can handle it, no issues.

    Wild Sage Events

    Oct 15, 2025  on Shopify

    I LOVE THIS APP!!! The FAQ builder is easy to use and looks 100X better than what I was using before. I was able to import my FAQ's with minor adjustments so switching over was fairly quick and easy. So far I am liking the chatbot- looks nice, easy to set up. and I look forward to digging in more to see how it can best work for my use. I should mention customer service is 10/10 which is a HUGE deal for me.

    Koreabe

    Oct 14, 2025  on Shopify

    Mabel is great, taking care of details and giving fast responses. The app works well for most parts Donna and Mina has also been great and helping a lot on the process !

    4Flaunt

    Oct 11, 2025  on Shopify

    We absolutely love the MooseDesk Shopify app! It’s super easy to use and makes managing customer conversations and support tickets seamless for our Flaunters. The dashboard is clean, intuitive, and perfect for keeping track of everything in one place. A big shoutout to Thomas and Mabel from the MooseDesk team, they went above and beyond to help us set up and customize everything just the way we wanted. Exceptional support and such a great experience overall! Highly recommend MooseDesk to anyone looking for an efficient, friendly, and powerful helpdesk solution on Shopify.

    Alpha Digital Kit

    Oct 09, 2025  on Shopify

    great app! definetly one of the best out here in terms of ticketing and live chats! support also very friendly and quick to respond!

    Ice Kream Shop

    Oct 08, 2025  on Shopify

    Wonderful Live Chat plugin that has excellent excellent customer service. I was having difficulty updating the name on our Agents and Thomas was able to connect into my shopify and resolve my issue in a few minutes. Would recommend them to any of my shopify friends!

    Gentle Doves Flower Shop

    Oct 07, 2025  on Shopify

    I'm still new to Moose and currently exploring its features, but overall my experience has been really good so far. The app is easy to get started with, and I can see its potential to improve customer support on my website. I especially appreciate the quick and helpful assistance from their support team — Mabel guided me through the setup and even helped configure things for me, which made the process much smoother. Great support and promising app!

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