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Moose: AI Chatbot & Live Chat logo

Moose: AI Chatbot & Live Chat

Develop by Shopify
  • Built for Shopify
  • Free plan available

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports

    About Moose: AI Chatbot & Live Chat

    Built by Shopify

    Address

    8127 Mesa Dr, STE B206-141, Austin, TX, 78759, US

    Website Support Portal Privacy policy Tutorial FAQ Document
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    Introduction Video

    Description

    AI-Powered Customer Support: AI Chatbot + Omnichannel in one app

    MooseDesk AI Chatbot is your always-on assistant that learns your store to deliver instant, accurate answers. Train it with Q&A, FAQs, and Shopify products to boost sales and cut support work. Provide 24/7 service across live chat, email, and social channels like WhatsApp, Messenger, Instagram, etc., with AI-powered widget translation, self-service FAQ, and order tracking - and stay connected anytime with our mobile app.

    MooseDesk AI Chatbot is your always-on assistant that learns your store to deliver instant, accurate answers. Train it with Q&A, FAQs, and Shopify products to boost sales and cut support work. Provide 24/7 service across live chat, email, and social channels like WhatsApp, Messenger, Instagram, etc., with AI-powered widget translation, self-service FAQ, and order tracking - and stay connected anytime with our mobile app. more
    • AI Learning: Train your bot with Q&A, FAQs, and synced Shopify products
    • 24/7 Automation: Instant replies, smart product suggestion, and handoff triggers
    • Omnichannel: Centralize ticket, live chat and Messenger & Instagram to Inbox
    • Multilingual self-service: Track order & search FAQ, Social redirect buttons
    • Product FAQs: Set unique FAQs per product to quickly answer customer questions

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    Contact Sports

    Oct 03, 2025  on Shopify

    We needed quite a few custom adjustments for the app on our site and the team here (shout out to Mabel) was able to help us out very fast and effective. So far a great app and the benefits feel extremely promising.

    EZ-Tech

    Sep 29, 2025  on Shopify

    Excellent support from Moose Helpdesk. I received clear guidance within minutes, efficient and professional help recieved from MINA.

    Captain Black's Gear Emporium

    Sep 29, 2025  on Shopify

    Fantastic chat widget. Fairly customizable and the support is great. Def recommend. I was able to do with this what I could not do with Shopify Inbox.

    NyxeAura Royale

    Sep 29, 2025  on Shopify

    Mina was incredibly helpful and responsive! She answered my questions clearly and made the support process smooth and stress-free. Excellent customer service!

    Xavier Foley

    Sep 29, 2025  on Shopify

    The customer support is very friendly and helpful. I highly recommend trying this app if you like FREE and want first class customer service.

    Mister Jack

    Sep 26, 2025  on Shopify

    En general una buena experiencia , tiene varias opciones y para ser gratuita el soporte es muy muy bueno .

    RideStock

    Sep 24, 2025  on Shopify

    The customer service is very patient in answering questions and handles questions very quickly. I am very happy to use this software.

    Zenit Arts & Crafts

    Sep 20, 2025  on Shopify

    Donna is amazing! She helped me a lot and I'm really grateful. Great app and awesome customer care. Thanks!

    Scar Hawk Nation

    Sep 10, 2025  on Shopify

    I REALLY NEED TO SAY THIS APP IS AMAZING AND REALLY FIXED MY ISSUES WITH AUTOMATED ANSWERS SO PERFECTLY AND DEFINED. A MUST RECOMMENDED APP TO USE ON SHOPIFY. THOMAS SEEMS TO BE VERY HELPFUL IN HELPING OUT VERY EFFECTIVELY. GOOD WORK MOOSEDESK.

    QBAY

    Sep 09, 2025  on Shopify

    Donna from Moose’s support team has been absolutely amazing. She went above and beyond to help me customise the chat feature for my brand, patiently working through every request I had (and there were a lot!). Her attention to detail, clear communication, and willingness to ensure everything was perfect made the whole process smooth and stress-free. I truly appreciate her dedication and couldn’t have asked for a better support experience.

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