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Moose: AI Chatbot & Live Chat logo

Moose: AI Chatbot & Live Chat

Develop by Shopify
  • Built for Shopify
  • Free plan available

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports

    About Moose: AI Chatbot & Live Chat

    Built by Shopify

    Address

    100 Sylvan Road, Suite G700, Woburn, MA, 01801, US

    Website Support Portal Privacy policy Tutorial FAQ Document
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    Introduction Video

    Description

    Get instant 24/7 support with our AI chatbot. Delight customers and Automate support effortlessly

    Our AI Chatbot learns your store to give customers accurate answers, fast. Train your Chatbot instantly with your Q&A, products, and FAQs. This smart chatbot automation provides immediate customer support when customers need it. When a human touch is needed, seamlessly hand off to live chat. Unify all conversations from email, social media, and chat into one smart helpdesk inbox. Empower customers with a multilingual self-service FAQ and order tracking. It's a complete support automation.

    Our AI Chatbot learns your store to give customers accurate answers, fast. Train your Chatbot instantly with your Q&A, products, and FAQs. This smart chatbot automation provides immediate customer support when customers need it. When a human touch is needed, seamlessly hand off to live chat. Unify all conversations from email, social media, and chat into one smart helpdesk inbox. Empower customers with a multilingual self-service FAQ and order tracking. It's a complete support automation. more
    • AI Learning: Train your bot with Q&A, FAQs, and synced Shopify products
    • 24/7 Automation: Instant replies, smart product suggestion, and handoff triggers
    • Omnichannel: Centralize ticket, live chat and Messenger & Instagram to Inbox
    • Multilingual self-service: Track order & search FAQ, Social redirect buttons
    • Product FAQs: Set unique FAQs per product to quickly answer customer questions

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    Saifurs Books

    Nov 14, 2025  on Shopify

    Mabel is a generous support person, understand the requirement and deliver within minutes. I liked it.

    My Store

    Nov 11, 2025  on Shopify

    This application is very straightforward and easy to use especially with the help of their fast and knowledgeable support. Mabel has helped me so much and answer to all my queries with patience and clarify with me on any doubts that i have. She have make it a seamless experience for me. Would definitely recommend anyone to use the app for Live chat.

    Pure Alchemy

    Nov 09, 2025  on Shopify

    I’ve been using MooseDesk for my support team, and it’s honestly a game changer. The AI Response Builder is incredibly smart, it helps us craft quick, accurate replies that still sound human. What I love most is how easy it is to manage everything in one place chat, tickets, FAQs, and automation tools all work together seamlessly. It’s clean, intuitive, and saves us so much time every day. MooseDesk doesn’t just help with responses, it actually improves how we communicate with customers. Highly recommended for any team that wants to work smarter, not harder!

    Uniforms World

    Nov 06, 2025  on Shopify

    I absolutely love the newly developed AI tool that can collect and organize content and policies across the entire website, while also automatically summarizing the information and techniques you use in your daily customer responses. I'm also very grateful for the assistance from Customer Support (MAbel). Their responses are incredibly prompt, and they handle issues very quickly.

    BESS SKIN HEALTH S.L.

    Nov 06, 2025  on Shopify

    it is an app working very well, with an excellent customer support I was assisted by Donna, who helped me with all my questions very efficiently.

    Little Sleepy Head

    Nov 04, 2025  on Shopify

    I was able to use a lot of cool feature without any charge I appreciate the support for helping me setting up this app all without cost

    Kulan Beauty

    Nov 04, 2025  on Shopify

    Best AI chatbot & live chat service app available on shopify. Can't get any better than this (for FREE aswell). Customer service are always friendly and eager to help solve any issues. Mabel was a massive help in helping me with styling and unlocking the different widgets.

    OnTrack Outdoor Pty Ltd

    Nov 04, 2025  on Shopify

    so far great experience with app and customer service. moved away from Shopify inbox and won't look back :) Thanks Mabel for your help in setting up a custom feature.

    Mantramani

    Nov 03, 2025  on Shopify

    It was a pleasure interacting with the support executive Mabel. She took no time to resolve the issue . Thanks Mabel & the entire Moose team

    DoubleJoy Store

    Oct 31, 2025  on Shopify

    MooseDesk is an absolute free and a top-notch AI Helpdesk App. The Support staff (Donna) that guided me in setting up the app properly, was excellent, patient to understand the stage I got stucked and ensured the issues were solved efficiently and satisfactorily; even, when it required her requesting the support of the back-end staff. Thank you!

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