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Moose: AI Chatbot & Live Chat logo

Moose: AI Chatbot & Live Chat

Develop by Shopify

$19-$249

/ Month
  • Built for Shopify
    • Free plan available 7 Days Free Trial

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports
    464 Reviews
    8.2
    Claim Offer
    Install App

    About Moose: AI Chatbot & Live Chat

    Launched Aug 21, 2023

    Categories

    Chat FAQ Helpdesk Support ticket management

    Built by Shopify

    Address

    151 O’Connor St, Ottawa, ON, ON, CA

    Website Support Portal Privacy policy Tutorial FAQ Document

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    Introduction Video

    Description

    Turn customer support into a growth engine with an AI chatbot that works while you sleep.

    MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business.

    MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs. Less support effort. Faster responses. Built to scale with your business. more
    • AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
    • 24/7 automation: Automate routine support and route complex cases to agents
    • Omnichannel inbox: Manage chat, email, and social messages in one place
    • Self-service support: Let customers track orders and find answers instantly
    • Product FAQs: Manage product-specific FAQs displayed on each product page

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    Heal&Pour

    Jan 30, 2026  on Shopify

    Mina was amazing. Awesome work and has an abundance of knowledge. I came to her with a problem and she solved it right away! 10/10.

    NI Candle Supplies LTD

    Jan 29, 2026  on Shopify

    Really happy with the support provided by VegaHub so far, especially by Mabel who has been super helpful in getting us up and running with the FAQ builder.

    Atlan

    Jan 28, 2026  on Shopify

    Definitely the most value for the money. Everything works great and it's quite good pricing compared to other chatbots.

    Global Public Safety

    Jan 20, 2026  on Shopify

    Moose AI is awesome and their team is very responsive with helping. I was having trouble with the integration onto the website and Mabel helped me and got everything working perfectly. Thanks!

    Drømmemøbler shop

    Jan 19, 2026  on Shopify

    Ser ut til å fungerer veldig bra - tester ut nå, men ser bra ut, bra svar, bra support... fornøyd så langt. Bra jobba Thomas.

    Cosa Piora

    Jan 12, 2026  on Shopify

    The app is intuitive and simple to use, made even better by the responsive and knowledgeable support team. Mabel was extremely supportive, taking the time to address every question and clarify all my concerns with great patience. She made the entire setup effortless, and I would highly recommend this app for live chat support.

    Orgacia

    Jan 12, 2026  on Shopify

    Team is amazing. I initially had a minor issue, but Mabel from the support team quickly reached out and clarified my concerns within minutes.

    Orgacia

    Jan 11, 2026  on Shopify

    Support team has been unresponsive and has not followed through on previously discussed commitments. Very unsatisfactory experience with the app.

    Medea Crystals

    Jan 10, 2026  on Shopify

    I just installed the app. I am really satisfied for now. I had a tiny a thing that was needed to be done and your guy Chris fixed that in less than 1 minute! So grateful for u guys I will keep using your app

    WellTechFinds

    Jan 09, 2026  on Shopify

    Moose AI chatbot has helped me add hundreds of FAQs about my product, with a generous free plan which I recommend all new shopify starters looking for a very easy AI chatbot setup. Mable from Moose support provided me with fast super friendly customer support.

    View all reviews

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