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Moose: AI Chatbot & Live Chat logo

Moose: AI Chatbot & Live Chat

Develop by Shopify
  • Built for Shopify
  • Free plan available

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports

    About Moose: AI Chatbot & Live Chat

    Built by Shopify

    Address

    B 132, Gaur green avenue,Abhay Khand II, Indirapuram, Ghaziabad, UP, 201014, IN

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    Introduction Video

    Description

    Get instant 24/7 support with our AI chatbot. Delight customers and Automate support effortlessly

    Our AI Chatbot learns your store to give customers accurate answers, fast. Train your Chatbot instantly with your Q&A, products, and FAQs. This smart chatbot automation provides immediate customer support when customers need it. When a human touch is needed, seamlessly hand off to live chat. Unify all conversations from email, social media, and chat into one smart helpdesk inbox. Empower customers with a multilingual self-service FAQ and order tracking. It's a complete support automation.

    Our AI Chatbot learns your store to give customers accurate answers, fast. Train your Chatbot instantly with your Q&A, products, and FAQs. This smart chatbot automation provides immediate customer support when customers need it. When a human touch is needed, seamlessly hand off to live chat. Unify all conversations from email, social media, and chat into one smart helpdesk inbox. Empower customers with a multilingual self-service FAQ and order tracking. It's a complete support automation. more
    • AI Learning: Train your bot with Q&A, FAQs, and synced Shopify products
    • 24/7 Automation: Instant replies, smart product suggestion, and handoff triggers
    • Omnichannel: Centralize ticket, live chat and Messenger & Instagram to Inbox
    • Multilingual self-service: Track order & search FAQ, Social redirect buttons
    • Product FAQs: Set unique FAQs per product to quickly answer customer questions

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    ART Flowers LA

    Dec 22, 2025  on Shopify

    Great app that works perfectly for my store. Big thanks to Chris and Mabel for the top-notch service and assistance. Keep up the good work!

    Charlie Pickles

    Dec 18, 2025  on Shopify

    We're LOVING the app and Mabel has been fantastic resolving some tweaks we needed to how it displayed. Fantastic app.

    ETHERNUM

    Dec 18, 2025  on Shopify

    This application is very intuitive and easy to use, and Thomas has been an incredible support throughout the process. The app itself is powerful, and with Thomas’ assistance, everything worked perfectly. Highly recommend this app to anyone looking for a reliable solution with excellent support. We also needed some custom adjustments for our setup, and Thomas was able to handle everything quickly and effectively. So far, the app has been fantastic and the potential benefits are very promising.

    Mollie Mae Boutique

    Dec 17, 2025  on Shopify

    Needed help with a modification and customer assistance was fast and provided a detailed photo to show me how to make the fix.

    Dollar Fanatic

    Dec 12, 2025  on Shopify

    We've been using Shopify for a very long time as America's only Online Dollar Store and the Customer Support for this app is Absolutely Amazing. We will recommend this app to anyone.

    Urban Slicer Pizza Worx

    Dec 12, 2025  on Shopify

    I've only been using this app for a few days, but I must say: it's very powerful. The ease of setup, flexibility and, most importantly, the customer facing side is incredibly helpful. I have been using another bot for about 3 years and was happy with it, but wanted something native to shopify. I was nervous to switch, but couldn't be happier so far. On top of that, if you need help or have an issue...the chat support is NEXT LEVEL elite. Quick, thorough, open to suggestions and they will help get anything done you need. Try it, you won't be disappointed.

    Dhefor Trading Company

    Dec 08, 2025  on Shopify

    Really happy with Moose so far! The app is super easy to use and does exactly what I needed for AI assistance on my Shopify store. Special thanks to Mabel for being incredibly helpful — she upgraded my quota quickly and explained everything very clearly. Great support and smooth experience overall. Highly recommended for anyone starting with AI on Shopify!

    Metta Jewelry

    Dec 07, 2025  on Shopify

    This app is very nice and free. Easy to use and support team "MINA" respond and fix the issue so quick.

    Previews

    Dec 07, 2025  on Shopify

    Kelly was great and really helped me with understanding the background information I needed to feel comfortable using this app.

    Poplunch

    Dec 04, 2025  on Shopify

    Great app and excellent support. The team is very responsive and helpful. It works smoothly and delivers exactly what we needed. Highly recommended.

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