I had a call with Invinzor to get familiar with the app. He was very helpful, I now have a path to get started with Better Docs. Looks like it will be a good app for what we need.

Wonderful app, gives an ontime response to request and resolve issues quickly. I am very satisfied with the results from using this app. Recommend for personal and professional use.

very helpful customer support. I do like how the entire help center is within the pages with the main website.

Loren was quick, professional, and incredibly helpful. Great communication and support — Thank you!

“BetterDocs is overall a nice, easy-to-use, and practical app However, it doesn’t provide full flexibility when it comes to customization. There are serious limitations in this area, and when we asked for a solution, unfortunately, we didn’t get the support we needed. Still, thanks But for those considering buying it, be aware — if you expect full customization and user-focused solutions, keep this in mind before purchasing.

I cannot recommend this app. I reported a critical issue over 3 months ago — every page in this knowledge base triggers a soft 404, which is bad for SEO and Google visibility. The problem still hasn’t been resolved, yet I’m still paying full price for the app. They said they would get back to me, but I haven’t heard anything for over a month. On top of that, the design is very clunky and difficult to configure. You can only adjust the size for H2 headings — even though H3 and H4 options exist, changing them still only affects H2. Mobile responsiveness is poor as well; you’re forced to use the same settings for desktop and mobile. It’s also not possible to set meta titles or meta descriptions for category pages — only for posts. Despite Google crawling my site daily, the knowledge base remains hard to index properly. Overall, there are far too many problems with this app, and I definitely cannot recommend it.

Very good plug-in, very powerful functions, customer service staff responded promptly to help solve the problem

Excellent shopify App- the feature and design are really good. I am using it as customer self serve support portal.

Been using this app a while now, Works well and does the job required. Had some small issues the support team was able to resolve quickly - Highly recommended

Ik ken betterdocs al jaren van wordpress en ben blij dat ze ook op shopify zijn! Als je een goede kennisbank wil bouwen dan moet je gewoon betterdocs gebruiken. Aan mijn kant zitten / zaten wat bugs. Meeste zijn via de chat opgelost andere zijn op dit moment mee te werken maar worden opgelost. Top team!