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Customer reviews: BetterDocs FAQ Knowledge Base

Develop by Storeware

Reviews (23)

Overall rating
5

What Merchants Think

Merchants have a highly positive view of "BetterDocs FAQ Knowledge Base." The app is frequently commended for its ability to create a seamless and informative knowledge base, which customers appreciate for its depth and comprehensiveness. Many users have highlighted the exceptional customer support, with team members like Amit, Patricia, and others receiving specific praise for their professionalism and commitment to customer satisfaction.

Key Strengths

  • Outstanding customer support team, with specific members receiving individual commendations.
  • Effective in building a comprehensive and informative knowledge base.
  • User-friendly interface that enhances customer support and engagement.
  • Insightful dashboard facilitating better understanding of customer queries.
  • Ease of implementation and integration into platforms like Shopify.

Common Concerns

  • Presence of some bugs and technical issues that need resolution.
  • Improvements required in certain areas for a more seamless experience.

Final Thoughts

Overall, "BetterDocs FAQ Knowledge Base" is highly regarded for its robust features and exceptional customer service, making it an invaluable tool for businesses looking to build an effective knowledge base. While there are minor concerns about technical issues, the app’s usefulness and the supportive team behind it make it a recommended choice for merchants.

SOLINVICTUS

Feb 08, 2025  on Shopify

I am very thankful to mr. Ashik to help me to go trough this process of documentation, now I feel ready to proceed alone in the process, thanks to Mr. Ashik and his kind assistance

Frontier

Dec 22, 2024  on Shopify

The customer support on live chat was very helpful and responsive, however, there are still some bugs and issues in the BetterDocs & hopy improve these.

Fish Online Store UK

Dec 11, 2024  on Shopify

I cannot reccommend this App enough, a great tool. Service and back up is amazing and Amit is very helpful and happy to work with you until your questions are answered. 10/10 from us!

InstruArtes

Oct 31, 2024  on Shopify

I couldn’t be happier with the support I received! The team was responsive and efficient, resolving my issue in no time. They guided me step-by-step until everything was fixed. Thank you very much to Patricia, Michelle and Santos. Bravoo!.

Les Éditions Émotion

Oct 29, 2024  on Shopify

BetterDocs is essential to my business. It allows my customers to get deep knowledge on the products I sell. I love the dashboard giving me insights on what's hot.

NEXBLUE

Oct 16, 2024  on Shopify

I’ve been using BetterDocs for our Shopify store, and I must say, the app has been fantastic in helping us create a seamless knowledge base for our customers. The support team, especially Nicole, has been incredibly helpful, guiding me through every step with prompt and detailed responses. It’s been easy to implement and has enhanced our customer support significantly. Highly recommend this app to anyone looking to build a comprehensive help center for their Shopify store!

hairandbeauty

Sep 03, 2024  on Shopify

Thank you Amit for your assistance with BetterDocs and the recommendations on what to do. Really appreciate your time and guidance!

smartshoptic.com

Jul 11, 2024  on Shopify

I had the absolute pleasure of working with Amit recently, and I cannot say enough about the outstanding service he provided. From start to finish, he demonstrated a level of professionalism and expertise that exceeded all expectations. Second time working with Amit. Amit's knowledge of the industry is truly impressive. He guided me through every step of the process with clarity and patience, ensuring I understood all my options and felt confident in my decisions. His attention to detail is unparalleled; no question or concern was too small for him to address promptly and thoroughly. What truly sets Amit apart is his genuine commitment to customer satisfaction. He goes above and beyond to ensure his clients are not only satisfied but delighted with the outcome. His friendly demeanor and positive attitude made what could have been a stressful experience remarkably smooth and enjoyable. If you're looking for someone who is not only skilled but also genuinely cares about your needs, look no further than Amit. I would highly recommend him to anyone seeking top-notch service and expertise. Thank you, Amit, for your exceptional work!

Kingdom Garb

Mar 30, 2024  on Shopify

Pial was my instructor for this app and he was FABULOUS!!!! He gave very thorough and clear explanations on how everything works and he was also extremely professional!!! Looking forward to working with him again!!! The FAQs for BetterDocs are what works best for my business. Will be implementing that ASAP!! Great app!!

Remlagret.se

Aug 24, 2023  on Shopify

Good app, and good support they always answer quick and helped me fast with my recent problem, no problems highly recommend this!

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