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BetterDocs FAQ Knowledge Base

Develop by Storeware

$9.99

/ Month
  • Built for Shopify
  • Free plan available 7 Days Free Trial

    Build FAQ & Documentation pages for your store & boost sales.

    Order tracking
    Whatsapp integration
    Live chat
    Feedback collection
    Messenger integration
    Analytics tool
    Create faq
    Build documentation
    Instant answer widget

    About BetterDocs FAQ Knowledge Base

    Launched Mar 02, 2022

    Categories

    Built by Storeware

    Email :

    [email protected]

    Address

    124 Broadkill Rd #599, Milton, DE, 19968, US

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    Introduction Video

    Description

    Build FAQ Page & Documentation page & create a knowledge base help center with AI & Live Chat

    BetterDocs is a powerful AI knowledge base app for Product FAQ page & documentation page. This helpdesk app helps to design responsive product FAQ, Docs with AI & add Instant Answer, direct support Live Chat to your store. With FAQ manager, FAQ directory, FAQ section features, create ultimate Help portal. With Instant chat service - WhatsApp Chat & Facebook Messenger Chat you can optimize customer support. The Order tracking feature lets your customers track order status, track delivery & more.

    BetterDocs is a powerful AI knowledge base app for Product FAQ page & documentation page. This helpdesk app helps to design responsive product FAQ, Docs with AI & add Instant Answer, direct support Live Chat to your store. With FAQ manager, FAQ directory, FAQ section features, create ultimate Help portal. With Instant chat service - WhatsApp Chat & Facebook Messenger Chat you can optimize customer support. The Order tracking feature lets your customers track order status, track delivery & more. more
    • Create FAQ sections & build SEO friendly knowledge base help center
    • Generate FAQs & Documentation instantly using the Magic AI Autowrite feature
    • Add photos or videos on FAQs & Docs - Measure knowledge base with Analytics tool
    • Instant Live Chat service & WhatsApp chat, Messenger chat for support help desk
    • Add a quick Order Tracking feature & let customers provide instant feedback

    Pros

    • Enables creation of responsive FAQ and documentation pages
    • Includes an Instant Answer widget for quick customer queries
    • Features an Analytics tool to assess and improve knowledge base performance
    • Offers integration with WhatsApp and Messenger for live chat support
    • Quick order tracking and feedback collection to enhance customer experience
    • Magic AI Autowrite feature for generating FAQs and documentation instantly
    • Highly praised customer service and support from representatives like Amit

    Top Helpful Reviews

    Pragmasis

    May 12, 2025  on Shopify

    First I'd like to say the support is very good. However I don't think this app is as good as the version they make for WordPress, which I have been using for years. I don't like the fact that on this app, when you edit a Doc it takes you back to the category pages. This is odd as I - and I am sure a lot of people - like to make edits, check the edit on the live site and make another edit. At the moment you save, get taken to the Docs list page, have to scroll and find your doc and then click edit again. I also can't seem to be able to re-order the docs within the category. I think they appear in the order I published them. Perhaps a user issue but I can't figure it out. I don't like the fact you can't add a contact form onto the Docs homepage. So I can't add any custom text to say "If you haven't found what you're looking for, contact us" nor can I put in our general contact information (telephone number etc) in our Docs homepage. Seeing as most people use Docs as their customer support area, you'd think this would be possible. Hate to say it but I also think it's a bit expensive. I have other apps at $9.99 that provide so much more value. I think they need a $4.99 / month tier with unlimited docs but none of the AI / chat stuff. Keep up the good work!

    ad notam

    Mar 01, 2025  on Shopify

    This app has been really helpful for my store. It's easy to use, works well, and has useful features that save me time. The support team is responsive and helpful whenever I have questions. Definitely worth trying if you're looking for a reliable Shopify app

    Glorious Accessories

    Feb 24, 2025  on Shopify

    Thank you so much, it has been a pleasure to show me how I could generate documents. It is really, helpful for my shop. I appreciate this.

    SOLINVICTUS

    Feb 08, 2025  on Shopify

    I am very thankful to mr. Ashik to help me to go trough this process of documentation, now I feel ready to proceed alone in the process, thanks to Mr. Ashik and his kind assistance

    Frontier

    Dec 22, 2024  on Shopify

    The customer support on live chat was very helpful and responsive, however, there are still some bugs and issues in the BetterDocs & hopy improve these.

    Fish Online Store UK

    Dec 11, 2024  on Shopify

    I cannot reccommend this App enough, a great tool. Service and back up is amazing and Amit is very helpful and happy to work with you until your questions are answered. 10/10 from us!

    InstruArtes

    Oct 31, 2024  on Shopify

    I couldn’t be happier with the support I received! The team was responsive and efficient, resolving my issue in no time. They guided me step-by-step until everything was fixed. Thank you very much to Patricia, Michelle and Santos. Bravoo!.

    Les Éditions Émotion

    Oct 29, 2024  on Shopify

    BetterDocs is essential to my business. It allows my customers to get deep knowledge on the products I sell. I love the dashboard giving me insights on what's hot.

    NEXBLUE

    Oct 16, 2024  on Shopify

    I’ve been using BetterDocs for our Shopify store, and I must say, the app has been fantastic in helping us create a seamless knowledge base for our customers. The support team, especially Nicole, has been incredibly helpful, guiding me through every step with prompt and detailed responses. It’s been easy to implement and has enhanced our customer support significantly. Highly recommend this app to anyone looking to build a comprehensive help center for their Shopify store!

    hairandbeauty

    Sep 03, 2024  on Shopify

    Thank you Amit for your assistance with BetterDocs and the recommendations on what to do. Really appreciate your time and guidance!

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