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BetterDocs FAQ Knowledge Base logo

BetterDocs FAQ Knowledge Base

Develop by Storeware

$9.99

/ Month
  • Built for Shopify
  • Free plan available 7 Days Free Trial

    Build FAQ & Documentation pages for your store & boost sales.

    Order tracking
    Whatsapp integration
    Live chat
    Feedback collection
    Messenger integration
    Analytics tool
    Create faq
    Build documentation
    Instant answer widget

    About BetterDocs FAQ Knowledge Base

    Launched Mar 02, 2022

    Categories

    Built by Storeware

    Email :

    [email protected]

    Address

    124 Broadkill Rd #599, Milton, DE, 19968, US

    Website Support Portal Privacy policy Tutorial FAQ Document
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    Introduction Video

    Description

    Build FAQ Page & Documentation page & create a knowledge base help center with AI & Live Chat

    Get a powerful AI knowledge base app for Product FAQ page & documentation page. This helpdesk app helps to design responsive product FAQ, Docs with AI & add Instant Answer & direct Live Chat support. With FAQ manager, FAQ directory, FAQ section features, create an ultimate help portal & user manual guide. With Instant chat service - WhatsApp Chat & Facebook Messenger Chat to optimize customer support. The Order tracking feature lets your customers track order status, track delivery & more.

    Get a powerful AI knowledge base app for Product FAQ page & documentation page. This helpdesk app helps to design responsive product FAQ, Docs with AI & add Instant Answer & direct Live Chat support. With FAQ manager, FAQ directory, FAQ section features, create an ultimate help portal & user manual guide. With Instant chat service - WhatsApp Chat & Facebook Messenger Chat to optimize customer support. The Order tracking feature lets your customers track order status, track delivery & more. more
    • Create FAQ sections & build SEO friendly knowledge base help center
    • Generate FAQs & Documentation instantly using the Magic AI Autowrite feature
    • Add photos or videos on FAQs & Docs - Measure knowledge base with Analytics tool
    • Instant Live Chat service & WhatsApp chat, Messenger chat for support help desk
    • Add a quick Order Tracking feature & let customers provide instant feedback

    Pros

    • Enables creation of responsive FAQ and documentation pages
    • Includes an Instant Answer widget for quick customer queries
    • Features an Analytics tool to assess and improve knowledge base performance
    • Offers integration with WhatsApp and Messenger for live chat support
    • Quick order tracking and feedback collection to enhance customer experience
    • Magic AI Autowrite feature for generating FAQs and documentation instantly
    • Highly praised customer service and support from representatives like Amit

    Top Helpful Reviews

    PulinGO

    Aug 28, 2025  on Shopify

    “BetterDocs is overall a nice, easy-to-use, and practical app However, it doesn’t provide full flexibility when it comes to customization. There are serious limitations in this area, and when we asked for a solution, unfortunately, we didn’t get the support we needed. Still, thanks But for those considering buying it, be aware — if you expect full customization and user-focused solutions, keep this in mind before purchasing.

    Onlinefilter

    Aug 18, 2025  on Shopify

    I cannot recommend this app. I reported a critical issue over 3 months ago — every page in this knowledge base triggers a soft 404, which is bad for SEO and Google visibility. The problem still hasn’t been resolved, yet I’m still paying full price for the app. They said they would get back to me, but I haven’t heard anything for over a month. On top of that, the design is very clunky and difficult to configure. You can only adjust the size for H2 headings — even though H3 and H4 options exist, changing them still only affects H2. Mobile responsiveness is poor as well; you’re forced to use the same settings for desktop and mobile. It’s also not possible to set meta titles or meta descriptions for category pages — only for posts. Despite Google crawling my site daily, the knowledge base remains hard to index properly. Overall, there are far too many problems with this app, and I definitely cannot recommend it.

    ASAHOM

    Jul 17, 2025  on Shopify

    Very good plug-in, very powerful functions, customer service staff responded promptly to help solve the problem

    Roam smart tracker

    Jul 01, 2025  on Shopify

    Excellent shopify App- the feature and design are really good. I am using it as customer self serve support portal.

    ibigboi.com

    Jun 12, 2025  on Shopify

    Been using this app a while now, Works well and does the job required. Had some small issues the support team was able to resolve quickly - Highly recommended

    Smartprofy

    May 30, 2025  on Shopify

    Ik ken betterdocs al jaren van wordpress en ben blij dat ze ook op shopify zijn! Als je een goede kennisbank wil bouwen dan moet je gewoon betterdocs gebruiken. Aan mijn kant zitten / zaten wat bugs. Meeste zijn via de chat opgelost andere zijn op dit moment mee te werken maar worden opgelost. Top team!

    Pragmasis

    May 12, 2025  on Shopify

    First I'd like to say the support is very good. However I don't think this app is as good as the version they make for WordPress, which I have been using for years. I don't like the fact that on this app, when you edit a Doc it takes you back to the category pages. This is odd as I - and I am sure a lot of people - like to make edits, check the edit on the live site and make another edit. At the moment you save, get taken to the Docs list page, have to scroll and find your doc and then click edit again. I also can't seem to be able to re-order the docs within the category. I think they appear in the order I published them. Perhaps a user issue but I can't figure it out. I don't like the fact you can't add a contact form onto the Docs homepage. So I can't add any custom text to say "If you haven't found what you're looking for, contact us" nor can I put in our general contact information (telephone number etc) in our Docs homepage. Seeing as most people use Docs as their customer support area, you'd think this would be possible. Hate to say it but I also think it's a bit expensive. I have other apps at $9.99 that provide so much more value. I think they need a $4.99 / month tier with unlimited docs but none of the AI / chat stuff. Keep up the good work!

    ad notam

    Mar 01, 2025  on Shopify

    This app has been really helpful for my store. It's easy to use, works well, and has useful features that save me time. The support team is responsive and helpful whenever I have questions. Definitely worth trying if you're looking for a reliable Shopify app

    Glorious Accessories

    Feb 24, 2025  on Shopify

    Thank you so much, it has been a pleasure to show me how I could generate documents. It is really, helpful for my shop. I appreciate this.

    SOLINVICTUS

    Feb 08, 2025  on Shopify

    I am very thankful to mr. Ashik to help me to go trough this process of documentation, now I feel ready to proceed alone in the process, thanks to Mr. Ashik and his kind assistance

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