Shopify Knowledge base apps 2025

Moose: Live Chat FAQ Whatsapp

9.4

266 Reviews

Advanced Helpdesk: FAQ builder, help center, support widget Show more

MooseDesk FAQ & Helpdesk is an intuitive app exclusively designed for Shopify merchants, streamlining the process of creating a professional FAQ page or Help Center in just five minutes. With a variety of appealing templates, it allows merchants to easily write, categorize, and customize articles, ensuring a seamless support experience for customers. The all-in-one support helpdesk efficiently manages tickets from multiple channels, featuring a customized help widget for effective ticket reception. Enhance your customer support operations with advanced features like scheduling, ticket tagging, and customer notes, while gaining insights from reports on team and ticket performance. MooseDesk offers 24/7 support, catering to businesses across various time zones, and welcomes requests for additional custom features tailored to your needs. With MooseDesk, all essential tools for superior customer support are at your fingertips.

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Faq builder

Help center templates

Support ticket management

Customizable help widget

Efficient helpdesk workflow

Insightful performance reports

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HeiChat: ChatGPT Sales Chatbot

$29.9-$299 / Month

8.9

71 Reviews

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Advanced AI, reply to customer inquiries within seconds. Show more

HeiChat: ChatGPT Sales Chatbot is an innovative AI-powered sales assistant designed to enhance customer engagement and streamline service. Built on advanced AI models such as ChatGPT (GPT-3.5 & GPT-4) and Claude 3 Opus, it operates 24/7 to transform general inquiries into valuable sales opportunities. This chatbot excels in handling common customer service queries, such as “Where is my order?” by providing accurate and timely responses. It offers comprehensive support on store policies, discounts, and shipping details, potentially taking over roles traditionally managed by human service representatives. With the capability to upload PDF/TXT files, HeiChat expands its knowledge base, allowing customization to train a dedicated service robot tailored to your store's needs. It supports over 95 languages, including English, Spanish, and Mandarin, ensuring effective communication across diverse customer bases. Additionally, HeiChat keeps abreast of real-time product listings and changes, making it a vital tool for dynamic inventory management.

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Multilingual support

Track orders

24/7 support

Trainable ai

Reply within seconds

Convert inquiries

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BetterDocs FAQ Knowledge Base

$9.99 / Month

8.4

23 Reviews

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Build FAQ & Documentation pages for your store & boost sales. Show more

BetterDocs Knowledge Base is an innovative app designed to simplify the creation of FAQ and documentation pages for your store. This versatile helpdesk solution allows you to seamlessly integrate responsive product FAQs and an Instant Answer widget, enhancing customer interaction and satisfaction. The app includes a robust Analytics tool, enabling you to assess and refine your knowledge base's performance over time. Additionally, it features quick order-tracking and feedback collection capabilities to optimize customer service and experience. The app’s powerful integration with WhatsApp and Messenger supports live chat functionality, providing real-time communication between you and your customers. BetterDocs also offers an automatic Magic AI Autowrite feature to generate FAQs and documentation instantly, streamlining the content creation process. Overall, BetterDocs is a comprehensive tool to elevate your online customer support and engagement.

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Order tracking

Whatsapp integration

Live chat

Feedback collection

Messenger integration

Analytics tool

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DDSHOP FAQ Page

$2.99-$6.99 / Month

9.1

168 Reviews

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Nice & SEO suitable FAQ page, product FAQ reduce support time Show more

D: FAQ Page ‑ Product FAQs is an app designed by DDSHOPAPPS that enables merchants to provide a comprehensive FAQ section on their store. This app offers customers easy access to common inquiries and answers through a well-organized Knowledge Base and FAQ lists, helping to enhance customer satisfaction and reduce support queries. Store admins can create customizable, SEO-friendly FAQ pages that are both informative and well-structured, improving their online visibility. It includes features like the ability to display FAQs on any page, support for Google FAQ Schema for rich SEO results, and access to over 12 beautifully designed FAQ page templates. The app also supports multi-language FAQs and the creation of multiple main FAQ pages, catering to a global audience. Simple to set up and manage, D: FAQ Page ‑ Product FAQs is a valuable tool trusted by merchants to encourage informed purchasing decisions and boost sales.

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Boost sales

Knowledge base

Multi-language

Seo-friendly faq

Add faqs

Faq schema

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Qe: Product Enquiry Hub (Q/A)

$2.95 / Month

8.2

1 Reviews

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Add Question Answer on Product page as well as custom page Show more

Qe: Product Enquiry Hub (Q/A) is designed to empower customers with a seamless question-and-answer experience, making it easy for them to find solutions to their queries. This innovative tool enhances product understanding, reduces the need for support tickets, and helps build trust with your audience. By efficiently managing inquiries through a comprehensive knowledge base, businesses can significantly boost their sales. Qe also helps streamline operations, unlocking the full potential of your store by improving customer engagement and satisfaction. The app positions your store as an industry authority by establishing credibility and reliability with a robust FAQ system. It's an essential solution for businesses aiming to empower their customers and elevate the overall shopping experience.

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Efficient q&a management

Empower customers

Build trust

Elevate satisfaction

Industry authority

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OC Product FAQS

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QuickFAQs: Your Gateway to In-Depth Knowledge on OC Products Show more

OC Product FAQS is a comprehensive app designed to enhance your understanding and usage of OC products. With a user-friendly interface, it provides an extensive repository of information and support, making it an invaluable resource for both new and experienced users. The app allows for seamless design customization, ensuring that the FAQs align perfectly with your website's aesthetic. You can quickly and effortlessly add an unlimited number of FAQs to your site, offering your audience the clarity and assistance they need. Download now to unlock a wealth of tailored knowledge and elevate your OC product experience. Whether you're seeking to troubleshoot issues or simply optimize your product usage, OC Product FAQS is your go-to solution.

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User-friendly interface

Design customization

Unlimited faqs

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Jarvis AI Agent Chatbot

9

1 Reviews

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AI-driven support tool optimizing customer interactions across multiple channels. Show more

Jarvis AI Agent Chatbot is a sophisticated, AI-driven customer support tool tailored for online stores seeking to enhance their customer interaction strategies. The app streamlines support processes by automating responses and offering personalized communication across multiple platforms, including Slack, Zalo, email, and live chat. It leverages advanced features like AI-powered ticket summarization and sentiment analysis to deliver swift and empathetic customer service. The chatbot also includes an adaptive FAQ automation system, allowing businesses to provide instantaneous support to common customer queries. With its customizable chat widget, especially designed for Shopify and other platforms, Jarvis AI Agent Chatbot enables seamless integration and efficient management of customer interactions. This robust multi-tenant solution supports both local and global merchants, ensuring consistent service quality and enriched customer experiences. By centralizing ticket management and providing real-time alerts, businesses can easily oversee support operations and maintain customer satisfaction.

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Real-time alerts

Sentiment analysis

Faq automation

Ai ticket summarization

Chat widget customization

Centralized ticket management

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AIXL‑AI‑CHATBOT

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An AI integrated chatbot connected to your store! Show more

AIXL‑AI‑CHATBOT, known as Shopsy, is an innovative chatbot designed to enhance store management with ease and precision. Unlike typical chatbots, Shopsy features a dynamic FAQ knowledge base that grows with your input, allowing you to upload specific questions and answers to tailor the bot to your business's unique needs. This adaptable system ensures that Shopsy becomes an essential tool for optimizing store operations. The app also excels at automating the retrieval of store information, streamlining management tasks, and boosting efficiency. Furthermore, Shopsy offers AI-driven instant responses, providing immediate and accurate answers to various queries. One of its standout features is the voice-to-voice functionality, enhancing user interaction and accessibility. Overall, Shopsy empowers merchants to manage their stores with greater ease and effectiveness.

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Ai-driven instant responses

Dynamic faq knowledge base

Voice-to-voice functionality

Store information retrieval

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Onepilot

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Boost agents' productivity by providing the orders' details Show more

Onepilot is a versatile Shopify application designed to streamline customer care outsourcing with simplicity and flexibility. It ensures a 100% human-driven, instant, and round-the-clock response to customer inquiries. By integrating Onepilot with Shopify, customer service agents gain direct access to order information and statuses via the Ticket Center, enhancing their ability to efficiently manage and resolve tickets. This application centralizes ticketing by allowing the resolution of tickets from all tools in one place. Additionally, Onepilot consolidates back-office, payment, and supplementary tools, providing a comprehensive resource hub for agents. To further empower agents, Onepilot offers access to knowledge bases and training courses, equipping them with the knowledge needed to provide exceptional customer support.

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24/7 support

Order details retrieval

Ticket processing integration

Unified ticket center

Access knowledge bases

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Charla Live Chat

$6 / Month

9.1

7 Reviews

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Never miss a lead. Deliver the Best Support. Show more

Charla Live Chat is a powerful tool designed to enhance customer experience by connecting businesses instantly with their visitors. It offers a seamless platform for addressing all sales and support needs, ensuring that companies can be there for both new and existing customers at the most crucial moments. Utilizing the intuitive Agents Dashboard, users can quickly access visitor profiles and conversation histories, enabling fast and efficient responses through canned messages. To further streamline operations, Charla allows for custom chat flows, easing the workload on support agents. The app includes a comprehensive Knowledge Base and Help Desk, equipping teams with everything needed to offer top-notch assistance. With native iOS and Android support, users can stay connected on the go, and its multi-site support feature consolidates communications across various stores into a single inbox. Additionally, Charla provides valuable customer feedback, allowing businesses to gain insights into customer concerns and satisfactions.

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Mobile app

Knowledge base

Customer feedback

Canned responses

Instant connection

Agents dashboard

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Handbook ‑ Shop User Guide

$4.95 / Month

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Your store's knowledge, how-to guides & processes in one place Show more

Handbook ‑ Shop User Guide is a powerful tool designed to streamline access to your store’s operational knowledge directly within the Shopify admin. This app allows you to create comprehensive and visually engaging user guides packed with rich text, images, and videos, making it ideal for training staff and standardizing procedures. With Handbook, all your store's critical information is centralized in one place, ensuring it's easily accessible to your team when they need it most. The app offers a feature-rich platform to create structured, informative articles that act as a single source of truth for all your store’s processes and guidelines. Enjoy the ease of organizing your content in a logical, easy-to-navigate manner, which helps in maintaining consistency and efficiency across your operations. Whether it's troubleshooting, routine tasks, or best practices, Handbook ensures your team has the resources they need at their fingertips to run your store smoothly.

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Single information hub

Rich text articles

Logical organization

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TapAsko

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Accelerate sales with LLM-powered Store Assistant Show more

TapAsko is an innovative LLM-powered store assistant designed to enhance customer shopping experiences by leveraging the store's existing database. It effectively interprets user intents to deliver precise and relevant product suggestions, thereby streamlining the buyer's journey and accelerating conversion rates. TapAsko stands out with its "Pay As You Go" pricing model, ensuring cost-effectiveness by charging only for message generation. The app fosters AI-driven interactions, turning potential browsers into confirmed buyers through intelligent engagement. Its expandable knowledge feature allows for the easy integration of new data, enriching the assistant's ability to answer a wider range of customer inquiries. The Chat Control Center offers valuable insights by enabling sellers to analyze customer conversations and refine interactions. Additionally, with support for 50 languages, TapAsko ensures seamless communication with a diverse, global customer base.

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Multi-language support

Conversation analytics

Llm-powered assistant

User intent interpretation

Relevant product suggestions

Increased seller-buyer interaction

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Fabext Internal Wiki

$4.9 / Month

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Organize your information Show more

Fabext Wiki is an innovative app designed to integrate seamlessly with your Shopify admin, providing a robust and centralized hub for all your essential business information. It empowers Shopify users to create, organize, and manage their team’s knowledge with ease, enhancing workflow efficiency. With a full-featured visual editor, users can effortlessly create and organize wiki pages, making it easy to store critical processes and company protocols. The app ensures effective team collaboration by offering a shared workspace, fostering a more connected and informed work environment. Additionally, Fabext Wiki enables users to attach wiki pages to other entities like products or collections, ensuring information is easily accessible and contextually relevant. This app transforms your Shopify admin into a well-structured information center, streamlining communication and knowledge sharing across your organization.

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Visual editor

Shared workspace

Page attachments

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Yugaa ‑ AI Chatbot

$59-$119 / Month

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AI-powered empathetic chatbot for websites to resolve queries. Show more

Yugaa is an innovative AI-driven chatbot designed to enhance customer engagement and support for merchants. It effectively addresses the challenge of managing high volumes of customer inquiries by providing instant, personalized responses, leading to improved customer satisfaction and streamlined operations. Merchants leveraging Yugaa experience increased sales conversions and can efficiently manage customer interactions while significantly reducing customer experience (CX) costs. The app also offers valuable insights to optimize support systems for better profitability. Key features include a 24/7 empathetic AI that understands intent and responds naturally, live analytics for performance tracking, and a knowledge base for expanding the chatbot's capabilities. Yugaa allows for customization to ensure the chatbot aligns with brand aesthetics, and it prioritizes data security, using encryption to guarantee confidentiality.

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24/7 support

Knowledge base

Streamlined operations

Instant responses

Data security

Automated engagement

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ClickConnector

$99-$499 / Month

(2/5)

2 Reviews

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Fusion of AI, ChatBots, and humans for exceptional CX. Show more

ClickConnector is an innovative customer support platform that seamlessly integrates ChatBot workflows, AI, and human support to optimize customer service operations. Designed to reduce costs while enhancing customer experience, ClickConnector provides a comprehensive, omni-channel chat solution covering Live Chat, Email, Facebook, Instagram, WhatsApp, Phone, and SMS. Its Shopify Chat Sidebar Plugin offers complete customer context, ensuring a personalized touch in interactions. The platform's team collaboration tools enable effective communication and decision-making, fostering a cohesive customer support team. Furthermore, ClickConnector includes built-in Knowledge Base pages that can be easily integrated with your store, empowering customers with self-service options. With automatic triggers in its Live Chat Plugin, ClickConnector helps businesses engage with their customers more effectively and proactively.

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Team collaboration

Omni-channel support

Shopify chat sidebar

Knowledge base integration

Automatic chat triggers

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Sky Agent

$19-$299 / Month

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"AI-powered chatbot for seamless, personalized customer support and sales." Show more

Sky Agent is a sophisticated app designed to revolutionize the customer support experience for merchants by integrating AI-driven solutions. It is especially beneficial for those aiming to boost sales and minimize support costs. The app's intelligent chatbot provides personalized product recommendations and efficiently handles customer inquiries. It seamlessly integrates with a store’s product catalog and knowledge base to deliver instant, context-aware responses, enhancing customer engagement and driving conversions. Sky Agent also ensures that transitioning from AI to human support is seamless when more complex issues arise. Furthermore, it offers customization options in terms of look and feel, allowing merchants to tailor the app's interface to match their brand. With its advanced AI capabilities, Sky Agent stands as a powerful tool to maintain high-performance interaction without compromising website speed.

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Ai-powered chatbot

Personalized recommendations

Engagement enhancement

Seamless human transition

Instant question answering

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BetterDocs FAQ Knowledge Base

$9.99 / Month

8.4

23 Reviews

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Build FAQ & Documentation pages for your store & boost sales. Show more

BetterDocs Knowledge Base is an innovative app designed to simplify the creation of FAQ and documentation pages for your store. This versatile helpdesk solution allows you to seamlessly integrate responsive product FAQs and an Instant Answer widget, enhancing customer interaction and satisfaction. The app includes a robust Analytics tool, enabling you to assess and refine your knowledge base's performance over time. Additionally, it features quick order-tracking and feedback collection capabilities to optimize customer service and experience. The app’s powerful integration with WhatsApp and Messenger supports live chat functionality, providing real-time communication between you and your customers. BetterDocs also offers an automatic Magic AI Autowrite feature to generate FAQs and documentation instantly, streamlining the content creation process. Overall, BetterDocs is a comprehensive tool to elevate your online customer support and engagement.

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Order tracking

Whatsapp integration

Live chat

Feedback collection

Messenger integration

Analytics tool

Install App

ContextClue

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AI Knowledge Base to Boost Your Business Show more

ContextClue is an innovative AI Knowledge Base tool crafted by Addepto to revolutionize how you interact with and manage your data. It seamlessly integrates with a variety of data storages, allowing you to consolidate information into a single platform. This advanced tool processes all collected data, ensuring that you have access to precise and actionable insights. With ContextClue, you can streamline your everyday workflows, making data-driven decisions more efficiently than ever. Its intuitive design and powerful AI capabilities make it an essential tool for businesses looking to optimize their data management processes. By leveraging ContextClue, organizations can achieve greater operational efficiency and gain a competitive edge in their respective industries.

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Ai integration

Workflow optimization

Data processing

Insight delivery

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PagerGPT

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Build custom ChatGPT-powered AI Agents for your website and knowledge base in seconds! Offer top-not Show more

PagerGPT is a cutting-edge platform designed to help businesses automate and enhance their customer interactions by creating custom ChatGPT-powered bots. With an intuitive, no-code interface, users can swiftly build AI Agents tailored specifically to their website, help documents, or knowledge base. The platform allows for effortless bot training through URL connections, document uploads, and configurable small talk settings. Users can easily test and deploy these AI agents across multiple communication channels with just a few clicks. PagerGPT not only elevates customer support but also engages visitors and captures leads effectively. Key features include advanced RAG-powered bot training, a shared live chat inbox for seamless team collaboration, and integrations with popular tools like Slack, WhatsApp, and Teams. Additionally, the platform offers advanced analytics to help businesses track and optimize their bot performance.

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No coding required

Performance analytics

Seamless integrations

Custom ai agents

Real-time collaboration

Multi-channel deployment

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Handbook ‑ Shop User Guide

$4.95 / Month

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Your store's knowledge, how-to guides & processes in one place Show more

Handbook ‑ Shop User Guide is a powerful tool designed to streamline access to your store’s operational knowledge directly within the Shopify admin. This app allows you to create comprehensive and visually engaging user guides packed with rich text, images, and videos, making it ideal for training staff and standardizing procedures. With Handbook, all your store's critical information is centralized in one place, ensuring it's easily accessible to your team when they need it most. The app offers a feature-rich platform to create structured, informative articles that act as a single source of truth for all your store’s processes and guidelines. Enjoy the ease of organizing your content in a logical, easy-to-navigate manner, which helps in maintaining consistency and efficiency across your operations. Whether it's troubleshooting, routine tasks, or best practices, Handbook ensures your team has the resources they need at their fingertips to run your store smoothly.

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Single information hub

Rich text articles

Logical organization

Install App

Shopify Knowledge base apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 16 Apps

Moose: Live Chat FAQ Whatsapp

HeiChat: ChatGPT Sales Chatbot

BetterDocs FAQ Knowledge Base

DDSHOP FAQ Page

Qe: Product Enquiry Hub (Q/A)

OC Product FAQS

Jarvis AI Agent Chatbot

AIXL‑AI‑CHATBOT

Onepilot

Charla Live Chat

Handbook ‑ Shop User Guide

TapAsko

Fabext Internal Wiki

Yugaa ‑ AI Chatbot

ClickConnector

Sky Agent

BetterDocs FAQ Knowledge Base

ContextClue

PagerGPT

Handbook ‑ Shop User Guide