Taranker.Com Logo
Onepilot logo

Onepilot

Develop by Onepilot
Free plan available

Boost agents' productivity by providing the orders' details

24/7 support
Order details retrieval
Ticket processing integration
Unified ticket center
Access knowledge bases

About Onepilot

Launched Jul 27, 2023

Categories

Built by Onepilot

Synctrack Order Tracking logo
(72 Reviews)
  • Sponsored

All-in-1 Order Tracker with a Branded Order Tracking Page

Description

Onepilot empowers e-merchants with a fully flexible solution to handle the customer service.

Onepilot makes Customer Care Outsourcing simple and flexible. We provide a 100% human, instant and 24/7 answer. With this application, we will be able to retrieve the information from each order and their status from Shopify so that our customer service agents can access them directly on their ticket processing page, the Ticket Center. This will be possible for all of our clients who integrate Shopify into our platform.

Onepilot makes Customer Care Outsourcing simple and flexible. We provide a 100% human, instant and 24/7 answer. With this application, we will be able to retrieve the information from each order and their status from Shopify so that our customer service agents can access them directly on their ticket processing page, the Ticket Center. This will be possible for all of our clients who integrate Shopify into our platform. more
  • Resolving tickets from all ticketing tools at one place, the Ticket Center.
  • Regrouping all the back-office, payment tools, additional tools from customers.
  • Agents have access to knowledge bases, courses before resolving tickets.

Pros

  • Boosts agents' productivity by providing detailed order information
  • Simplifies and makes Customer Care Outsourcing flexible
  • Provides 100% human, instant, and 24/7 responses
  • Enables integration with Shopify to retrieve each order's information and status
  • Centralizes ticket handling in the Ticket Center
  • Supports resolving tickets from all ticketing tools at one place
  • Regroups various back-office functions, payment tools, and additional tools from customers
  • Equips agents with access to knowledge bases and courses before resolving tickets

Cons

  • Dependency on Shopify integration may limit usability for non-Shopify users
  • Potential privacy concerns with cross-platform data sharing
  • May require additional training for agents to fully utilize all features
  • Initial setup and integration could be complex for some users

More App like this

LiveChat: Live Chat App logo
(45 Reviews)
$24-$69 / Month
  • 14 Days Free Trial

Live Chat with Help Desk and Product Recommendations

17TRACK Order Tracking logo
(2,310 Reviews)
$9-$159 / Month
  • Free Plan Available
  • Verified

Effortlessly track, protect, & sync orders for happy...

Synctrack Order Tracking logo
(72 Reviews)
$9-$99 / Month
  • Free Plan Available

All-in-1 Order Tracker with a Branded Order Tracking Page

Bosta Shipping logo
(14 Reviews)
  • Free Plan Available

Easy eCommerce shipping service in Egypt

Scroll to Top