Tracktor Order Tracking

Name: Tracktor Order Tracking Introduction Video
Uploaded: 2024-03-27T07:45:03Z
Duration: 1 min 33 s
Description: Track order lookup, add custom order statuses, and more!

Develop by ShopPad Inc.

$4.99-$49.99

/ Month

Built for Shopify

Free plan available 14 Days Free Trial

Track order lookup, add custom order statuses, and more!

Branded tracking page

Real-time tracking

Email/sms notifications

Custom statuses

Package lookup

Integrated carriers

3d interactive map

About Tracktor Order Tracking

Launched Jun 14, 2015

Built by ShopPad Inc.

Email :

[email protected]

Address

548 Market St #91031, San Francisco, CA, 94104, US

Website Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Add real-time order tracking, custom tracking statuses, and package lookup to your store.

Turn first-time buyers into repeat shoppers with professional-grade package status & order tracking integrated with all of the major carriers (1,700+ and counting)! You and your customers will gain incredible visibility into the status and location of every order in-transit. Everything is customizable with Tracktor, so get creative and delight your customers. Advanced users will appreciate features like delivery & exception reports, Tracking API with Webhooks, and Shopify Flow integration.

Track orders across the globe with over 1,700 integrated carriers
Order tracking helps customers avoid "Where's my Order?" requests (WISMO)
Send email/SMS notifications based on package events (delivery, exception, etc)
Manage what customers see with your fully-customizable tracking page
Our friendly USA-based support team is here if you need any help

Pros

Track orders across the globe with over 1,500 integrated carriers
Increases customer satisfaction and lowers support costs by preventing 'WISMO' calls
Empowers customers to track their own orders and reduces the need for customer support
Trigger email/SMS notifications when a package is out for delivery or arrives, keeping customers informed
Manage what customers see with a branded tracking page, enhancing the brand experience
Access timely tracking insights with a 3D interactive map of all order locations
Fully customizable features allow for creativity and flexibility in customer experience

Cons

Can be complex to set up due to the extensive customization options
Might require ongoing maintenance to keep up with the latest carrier integrations and updates
Depending on the scale of usage, could potentially incur additional costs related to SMS/email notifications and customization

Top Helpful Reviews

Olveno

Nov 22, 2024 on Shopify

bonjour j'ai installe l'appli seulement pour l'essai gratuit , y'aurait-il un moyen d'avoir un remboursement svp?

Metashot.in

Oct 28, 2024 on Shopify

Does exactly what I need and more. Pricing is reasonable compared to a few others I checked - Simple easy to use order status page that customers can self serve and view their shipment details. I was also able to integrate the order status link in the fulfilment email which goes to customers. - Fulfillments and status page lets us quickly glance through and see if any orders haven't been delivered. A good way to check for follow ups and escalations with the delivery partner - Mission control also gives a nice view of average delivery speed and where there have been exceptions

Retail Galore Store

Aug 22, 2024 on Shopify

My sales are very slow for the moment at Retail Galore Store Shop, BUT, I can say that the Tracktor app is working beautifully and is my top choice for order tracking. It has a very attractive, beautiful appearance on my site and works really well! Customers are very happy with it as am I.

Boneda

Jul 25, 2024 on Shopify

I am very satisfied with Tracktor App! Detailed tracking and lightning-fast and very helpful support made my workflow easier and saved me unnecessary stress and loss of time! Thanks to the staff at Tracktor!

Bashtags

Nov 27, 2023 on Shopify

This app is very useful for my store and saves me lots of time answering WISMO emails. My store sells customized pet id tags and lead time is 1-2 weeks so more often than not customers may want to know how long it is before the order is ready to ship. It allows me to create a number of statuses between 'order received' and 'order ready' so customers can keep track on the progress. Their customer support team were also very quick to respond to my request for help with configuring the app.