The support was A+. Asha answered my questions to the best of her abilities and quickly helped me to get the trackingmore watermark off my tracking page to boost my brand image.

This tool is useless. Orders don't update automatically, order status gets stuck all the time. And customer service is worhless, feels like you're talking to a bot that gives standard useless answers all the time.

Very professional app with great potential and many benefits for the online site. The customer service is responsive, attentive, and truly efficient. I highly recommend this app for its reliability and quality! Thanks Tracking More and Ashley :)

This is an excellent app that offers you real time legit Carrier associations and can extract historically your data. In my case I had few and I mean 2 as I'm doing as much to bring it up to scratch. This app with Ashley as my go to agent, was warm, extra helpful and so in tune with my thoughts. I also got bonuses for just the free plan and her patience is what made me feel, my store and I are in good hands. this is trusted and built for Shopify and will not interfere with your theme. It is compatible and Im Grateful for Ashley walking me through the features and explaining each one in detail.

Ritchie was super helpful and explained the setup very well. This app is a must for all shopify sites

Customer service is undoubtedly very expert. Asha and Victoria answered all of the questions with clarity and confidence. Strongly advised. Excellent resources for improved shipping logistics.

Ich habe einige Tracking Apps hier ausprobiert. Für mich als Dropshipper hat sich TrackingMore als die beste Lösung dargestellt. Zum einen kann man seine Trackingseite individuell gestalten. Sie ist responsive und lässt aus meiner Sicht keine Wünsche offen. Das Besondere bei dieser App ist, dass man den ersten Carrier auf Wunsch komplett ausblenden kann, sodass der Kunde ausschließlich den Last Mile Carrier (Zusteller) angezeigt bekommt. Das ist aus meiner Sicht ein überragender Vorteil gegenüber den anderen Trackern. Manche zeigen den Last-Mile Carrier GAR NICHT und der Kunde kriegt ausschließlich die Updates von den China-Carriern. Auch die Anpassung der einzelnen Statusupdates funktioniert super. Man kann ganze Phrasen wie "Import customs clearance started. Carrier note: Import clearance start" entweder komplett aus der Sendungsverfolgung entfernen oder sie durch eine beliebige Formulierung ersetzen. Ferner muss ich noch den Kundenservice hervorheben. Ich war mit der Auswahl an Schriftarten/Fonts nicht komplett zufrieden, da meine Corporate-Schriftart (Inter) gefehlt hat. Das Team hat meine Anfrage entgegengenommen und im Hintergrund binnen 2 Tagen die Schriftart implementiert. Hier war echt überrascht.

Customer service is definitely very professional. Victoria cleared every single question with precise assertive answers. Highly recommended. Very good tools for an enhanced shipping logistics.

The customer service was impeccable! I contacted support via chat and in a few minutes a kind and helpful operator solved my problem. He guided me step by step with great professionalism and courtesy, making sure that everything was sorted before ending the conversation. It is really reassuring to know that, in case of need, there is a team ready to help you quickly and effectively. A service that makes the difference and makes the travel experience even more enjoyable! Highly recommended!

Their customer service is on another level. I was primarily assisted by Ashley, but also received support from Richie. Both were extremely attentive and helpful. They resolved my issue promptly, even though it wasn’t simple or straightforward. It’s been a long time since I’ve experienced service like this from a company—it truly sets them apart. Trackingmore is already a benchmark as an app, but the support from their agents genuinely makes me want to stick with them. 10/10.