17TRACK Order Tracking

Develop by Shopify

$9-$159

/ Month

Built for Shopify

Free plan available 14 Days Free Trial

Verified

Effortlessly track, protect, & sync orders for happy customers

Global order tracking

Self-service tracking

Status notifications

About 17TRACK Order Tracking

Launched Jan 03, 2021

Built by Shopify

Address

宝安区西乡街道铁仔路银田西发雍启科技园2栋A座5楼, shenzhen, GD, 518000, CN

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Automate order tracking and returns management to reduce costs, retain more revenue

Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
Automate returns to retain revenue, and enjoy 24/7 support.
Real-time email updates reduce WISMO and boost trust.
Hide Chinese origin details for dropshipping.
Track last-mile delivery and sync shipping info to PayPal.

Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Top Helpful Reviews

Miau&Guau

Oct 29, 2025 on Shopify

So far, our experience has been very positive. The support team is very attentive, professional, and always ready to help with anything you need.

PostureKing

Oct 28, 2025 on Shopify

I had an event mismatch with the app tracking and carrier tracking. They solved it in less than 24 hours. Good service.

LaseGift

Oct 27, 2025 on Shopify

7TRACK Order Tracking is hands down the best tool for keeping tabs on my shipments! It’s incredibly user-friendly—just plug in the tracking number, and it instantly pulls up real-time updates from almost every courier worldwide. No more jumping between different carrier websites; everything I need is in one clean, easy-to-read dashboard. Whether my packages are coming from Asia, Europe, or the US, it never misses a beat, showing exact locations and estimated delivery dates. The notifications also keep me in the loop without being annoying. For anyone who shops online frequently, this app is a total game-changer—it eliminates the stress of wondering where your order is. 10/10, can’t recommend it enough!

TechBros Exchange

Oct 22, 2025 on Shopify

17Track takes the headache away from customer support and does away with those pesky questions - where is my order right now?

Phavos

Oct 22, 2025 on Shopify

Odie helped me a lot and keeps helping me as best as she can! Amazing customer service , would recommend!!

Panamá Market

Oct 21, 2025 on Shopify

En general, 17TRACK ha sido una maravilla para mi tienda. Facilita mucho el seguimiento de los pedidos y da confianza a los clientes al poder ver el estado de sus envíos en todo momento. La integración con Shopify fue rápida y sin complicaciones. Lo único que me gustaría es que la función de protección de paquetes contra pérdida, daño o retraso también estuviera disponible para Panamá. Sería algo muy útil para mis clientes, especialmente los que compran desde el extranjero. Fuera de eso, todo funciona excelente.

LeafStory

Oct 17, 2025 on Shopify

Excellent app with responsive and knowledgeable customer support. The team is professional, friendly, and efficient. I’ve recommended it to peers, and it continues to perform reliably and stably.

Vaporia

Oct 16, 2025 on Shopify

Muy buena atención al cliente, fácil de usar y un diseño muy novedoso e intuitivo, una de las mejores aplicaciones que he instalado en mi tienda

The Big Dink

Oct 15, 2025 on Shopify

Awesome service for tracking especially for small business owners! Really supportive and responsive team. THANK YOU!

Elsen Amsterdam

Oct 12, 2025 on Shopify

This is the best app, super easy to use and customer service Jay was absolute perfection. Jay was fast and knowledgeable, his help is much appreciated. Thank you so much Jay, you are perfect!

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