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17TRACK Order Tracking logo

17TRACK Order Tracking

Develop by Shopify

$9-$159

/ Month
  • Built for Shopify
  • Free plan available 14 Days Free Trial
  • Verified
  • Effortlessly track, protect, & sync orders for happy customers

    Global order tracking
    Self-service tracking
    Status notifications
    Featured products upsell
    Hide off-shore fulfillment
    Paypal push integration
    Customized tracking page
    Triggered email notifications
    Buyer protection options

    About 17TRACK Order Tracking

    ZB: Facebook & Messenger Chat logo
    (19 Reviews)
    • Sponsored

    Support your customers quickly using Facebook Live Chat.

    Introduction Video

    Description

    Automate order tracking and returns management to reduce costs, retain more revenue

    Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

    Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7. more
    • Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
    • Automate returns to retain revenue, and enjoy 24/7 support.
    • Real-time email updates reduce WISMO and boost trust.
    • Hide Chinese origin details for dropshipping.
    • Track last-mile delivery and sync shipping info to PayPal.

    Pros

    • Effortlessly track, protect, & sync orders to improve customer satisfaction
    • Reduces customer service requests by providing a self-service tracking page
    • Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
    • Provides global tracking for both international and domestic packages
    • Allows customization of the tracking page, enhancing brand experience
    • Triggered email notifications to inform customers about order status changes promptly
    • Buyer protection features against loss, damage, and delay
    • Provides insights into shipment delivery and performance exceptions
    • 24/7 customer support through chat or email
    • User-friendly interface praised for its intuitive design
    • Comprehensive carrier support consolidating a wide range of shipping companies worldwide
    • Real-time tracking keeps users informed about the status of their shipments
    • Free plan available which is beneficial for startups
    • Positive feedback on reliability and precision in order tracking
    • Notable support teams and responsive customer service

    Cons

    • Issues with technical problems and poor development have been reported
    • Some updates have caused significant issues, such as shutting down the checkout process
    • Instances of inadequate customer support and communication, particularly post-purchase
    • Potential language barriers with the support team

    Top Helpful Reviews

    HolyStep

    Jan 22, 2026  on Shopify

    Val , the best customer service i have met on shopify , thank you very much for your professional and patience , this is a good app ,very stable and affordable , excellent!!!

    IKONIAN

    Jan 21, 2026  on Shopify

    Really solid order tracking app and great support. I’ve been setting this up for my Shopify store IKONIAN, and 17TRACK has been easy to configure, very flexible, and professional. The tracking page and email notifications are clean, customisable, and work exactly as expected. It’s great for reducing “where is my order” emails and keeping customers informed automatically. The support team has also been very responsive and helpful whenever I had questions during setup. Overall, a great tracking solution for dropshipping and international orders. Highly recommend.

    aneylla

    Jan 20, 2026  on Shopify

    super app, man kann alles direkt umsetzen und die Tipps sind sehr hilfreich, der Support (Jay) ist auch äußerst nett und arbeitet schnell. Vielen Dank nochmal!

    LIGNĒ

    Jan 18, 2026  on Shopify

    I had an excellent experience with Danica from 17TRACK support. She was very patient, clear, and helpful in guiding me through tracking issues and notification settings. All my questions were answered promptly, and she made the setup process much easier. Highly recommend her support!

    Minihavrebb

    Jan 15, 2026  on Shopify

    À mon avis, l’application 17TRACK est un outil fiable et pratique pour le suivi de colis, surtout lorsque l’on gère plusieurs livraisons provenant de différents transporteurs. Elle permet de centraliser le suivi au même endroit, avec une interface simple et des notifications utiles sur l’évolution des expéditions.

    MacroPanora

    Jan 14, 2026  on Shopify

    The feature of hiding supplier's and courier's name, and the Free of charge for merchants for applying the Worry free Coverage.

    Gesund@Home

    Jan 10, 2026  on Shopify

    Love this app! It was a struggle to find a solution for customers to easily track their order. Some apps have a few features but this app has everything. Denver helped me understand the app quickly. Thanks!

    TurboVac

    Jan 07, 2026  on Shopify

    The customer service was very helpful with answering questions I had about tracking issues. They were committed to finding an answer for me when they couldn't figure it out right away and reached back with an answer. The app is also great and affordable.

    Empire Rose

    Jan 06, 2026  on Shopify

    Excellent app with outstanding support! 17TRACK so far has been a game-changer for our store. The app is incredibly easy to set up and works seamlessly with multiple suppliers, which is exactly what we needed. The branded tracking page looks professional and has significantly reduced our "Where is my order?" inquiries. What really sets 17TRACK apart is their customer support. Odie was absolutely incredible—responsive, knowledgeable, and went above and beyond to help us get everything configured perfectly. It's rare to find this level of support, especially with a free app! The features are top-notch: real-time tracking, automated email notifications, and the dropshipping mode is perfect for our business model. Highly recommend 17TRACK to any store owner looking for a reliable order tracking solution. 5 stars!

    FOSSiBOT-CA

    Jan 06, 2026  on Shopify

    Tracking updates were timely and accurate. The package arrived safely and within the expected delivery time. Overall a smooth experience.

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