Thank you, Val! We use 17track, but we've never studied its settings before. It was truly starting from scratch, and I appreciate Val's patience. I've set up multiple shipping reminders now. I think our customers will be even happier!

great app , great customer support and they trove their logo for free ,I definitely recommend this app

I trust 17Track; their service experience was excellent. Thanks to Danica for her help in resolving my issue.

très très pratique! après, je n'ai pas bien compris l'histoire des quota sur le plan gratuit. Avec 2 livraisons, les 50 sont parti en 2 secondes. Mais l'équipe est réactive

Actually a great app, love that it gives you the ability to not show China in the tracking. Also, thanks Jay for the assistance on getting the app setup!

muy buen aplicacion la recomiendo para trackear pedidos es muy buena y tiene todo lo que tiene que tener

This app will help you gain trust from interested customers and allows them to keep revisiting your store.

Absolutely the worst support experience I’ve ever had. I’ve been paying for this app for 9 days, and we’re still going in circles trying to fix basic issues. Every response takes forever, which means days of waiting with no progress. After all this wasted time, the support agent Odie told me they would not refund me because I had used the app for more than 72 hours. This feels incredibly unfair. The only reason I passed the 72-hour mark is because their own support took so long to address the problems. It honestly feels like a trap: you wait days for them to fix things, and once enough time passes, they point to the refund policy and deny you. STAY AWAY so you don’t get stuck like I did. They back up their refusal with a long list of situations where they won’t refund you, including: If you used any of your tracking quota If issues are caused by your store setup or other apps If your business needs change If you cancel or change your mind Basically anything except a complete technical failure on their side They also claim their terms comply with various consumer regulations, but in my experience, it just feels like a convenient excuse to avoid taking responsibility. Bottom line: the app didn’t work for me, support was extremely slow, and the refund policy—especially as explained by Odie—felt like it was designed to protect them, not customers. I really wish I had known this before paying. Hopefully this review helps someone else avoid the same frustration.

The 17TRACK is worthy of a rating. In addition to their free plan, they try to provide the user with a generous offer. Both the chatbot and customer service always respond quickly. Very helpful, and I enjoy it. Keep it great.

They didn't help me with my problems and they didn't fix my problem for 3 weeks. I fixed the problem by deleting the app and reinstalling it. When I reinstalled the app, my settings were gone and they said I had to upgrade my plan for this. I had those features before. Bad customer service.