9.7
17TRACK Order Tracking‑PaySync logo

17TRACK Order Tracking‑PaySync

Develop by 17TRACK

$9-$239

/ Month
Free plan available 14 Days Free Trial
  • Verified
  • Effortlessly track, protect, & sync orders for happy customers

    Global order tracking
    Self-service tracking
    Status notifications
    Featured products upsell
    Hide off-shore fulfillment
    Paypal push integration
    Customized tracking page
    Triggered email notifications
    Buyer protection options
    2,657 Reviews
    9.7

    About 17TRACK Order Tracking‑PaySync

    BON: Loyalty Rewards Referrals logo
    (1,488 Reviews)
    $25-$349 / Month
    • Free Plan Available
    • Verified
    • Sponsored

    Loyalty rewards program with points, POS, referrals &...

    Introduction Video

    Description

    Global Order Tracking to reduce support requests, improve shopper experience, & upsell new products.

    Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7.

    Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7. more
    • Global Tracking. Track your international & domestic packages together.
    • Customized tracking page. Let buyers lookup orders on your site.
    • Triggered Email. Let customers know as soon as their order status changes.
    • Buyer Protection. Allow customers to protect orders against loss, damage, delay.
    • Gain insights in a glance to shipment delivery and exception performance.

    Pros

    • Effortlessly track, protect, & sync orders to improve customer satisfaction
    • Reduces customer service requests by providing a self-service tracking page
    • Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
    • Provides global tracking for both international and domestic packages
    • Allows customization of the tracking page, enhancing brand experience
    • Triggered email notifications to inform customers about order status changes promptly
    • Buyer protection features against loss, damage, and delay
    • Provides insights into shipment delivery and performance exceptions
    • 24/7 customer support through chat or email
    • User-friendly interface praised for its intuitive design
    • Comprehensive carrier support consolidating a wide range of shipping companies worldwide
    • Real-time tracking keeps users informed about the status of their shipments
    • Free plan available which is beneficial for startups
    • Positive feedback on reliability and precision in order tracking
    • Notable support teams and responsive customer service

    Cons

    • Issues with technical problems and poor development have been reported
    • Some updates have caused significant issues, such as shutting down the checkout process
    • Instances of inadequate customer support and communication, particularly post-purchase
    • Potential language barriers with the support team

    Top Helpful Reviews

    View all reviews

    PainEx

    Jan 09, 2025  on Shopify

    I’ve been using the app for a long time, and it provides excellent support for customers. The service is outstanding!

    The GlowClip

    Jan 01, 2025  on Shopify

    Easy to use app with seamless integration. Excellent customer service as well. I had a few issues but Val was able to help me sort them out very quickly. Great experience.

    JMZ

    Dec 25, 2024  on Shopify

    Soy de Perú, me permite mostrar el estado de mis pedidos con Olva Courier. Es muy buena la app, 100% recomendada.

    Dio´s Premium

    Dec 24, 2024  on Shopify

    Thanks to Denver for the good and fast help. All my questions and help I need was giving to me in less then 5 minutes. Very fast support and very friendly people. Best to choose this app !

    wehilion

    Dec 23, 2024  on Shopify

    Nice app! The features are user-friendly, and Abby was incredibly helpful in addressing my questions. Her support made my experience even better.

    MonHijab.fr

    Dec 23, 2024  on Shopify

    Application facile à utiliser, intuitive et très efficace ! Elle m'a permis de suivre mes commandes de manière simple et rapide. Le processus d'intégration avec Shopify est fluide et tout fonctionne parfaitement. Je recommande vivement cette app.

    Supreme Oral Health

    Dec 22, 2024  on Shopify

    Still testing it but it is great so far. The support is super helpful even we have not committed yet

    BJS Inc.

    Dec 19, 2024  on Shopify

    Had an issue come up where a claim payment from SEEL to a customer had issues and I had to get involved. I reached out to 17TRACK customer service and Abby helped me get it all figured out quickly so we could get the customer their claim payment.

    AMOUR Parfums

    Dec 19, 2024  on Shopify

    I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included. Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed. I hope 17TRACK improves its service to meet the expectations it sets for customers.

    Break Time

    Dec 18, 2024  on Shopify

    The very first app that I found that can track shipments with local Croatian carriers. So far, it works great!

    Exotic Bazaar

    Dec 17, 2024  on Shopify

    I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link.

    Espreszo Grounds

    Dec 16, 2024  on Shopify

    I used to recommend this app to my clients before when developing dropship stores. I also used it to my stores as it is a good app and feature rich.

    ANcrave

    Dec 16, 2024  on Shopify

    I've experienced using other tracking apps but if you are into dropshipping then 17track is the best one

    EternalRose

    Dec 15, 2024  on Shopify

    I was confused about how to set up my tracking page url to the main page of my store and Emily helped me be with precision and easy communication whilst providing a screenshot tutorial of each step thank you very much

    UpriseAthlete

    Dec 15, 2024  on Shopify

    Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.

    Show more reviews

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