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17TRACK Order Tracking logo

17TRACK Order Tracking

Develop by Shopify

$9-$159

/ Month
  • Built for Shopify
  • Free plan available 14 Days Free Trial
  • Verified
  • Effortlessly track, protect, & sync orders for happy customers

    Global order tracking
    Self-service tracking
    Status notifications
    Featured products upsell
    Hide off-shore fulfillment
    Paypal push integration
    Customized tracking page
    Triggered email notifications
    Buyer protection options

    About 17TRACK Order Tracking

    Built by Shopify

    Address

    9600 Lansford Drive, Cincinnati, OH, 45242, US

    Website Support Portal Privacy policy Tutorial FAQ Document
    ZB: Facebook & Messenger Chat logo
    (15 Reviews)
    • Sponsored

    Support your customers quickly using Facebook Live Chat.

    Introduction Video

    Description

    Automate order tracking and returns management to reduce costs, retain more revenue

    Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

    Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7. more
    • Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
    • Automate returns to retain revenue, and enjoy 24/7 support.
    • Real-time email updates reduce WISMO and boost trust.
    • Hide Chinese origin details for dropshipping.
    • Track last-mile delivery and sync shipping info to PayPal.

    Pros

    • Effortlessly track, protect, & sync orders to improve customer satisfaction
    • Reduces customer service requests by providing a self-service tracking page
    • Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
    • Provides global tracking for both international and domestic packages
    • Allows customization of the tracking page, enhancing brand experience
    • Triggered email notifications to inform customers about order status changes promptly
    • Buyer protection features against loss, damage, and delay
    • Provides insights into shipment delivery and performance exceptions
    • 24/7 customer support through chat or email
    • User-friendly interface praised for its intuitive design
    • Comprehensive carrier support consolidating a wide range of shipping companies worldwide
    • Real-time tracking keeps users informed about the status of their shipments
    • Free plan available which is beneficial for startups
    • Positive feedback on reliability and precision in order tracking
    • Notable support teams and responsive customer service

    Cons

    • Issues with technical problems and poor development have been reported
    • Some updates have caused significant issues, such as shutting down the checkout process
    • Instances of inadequate customer support and communication, particularly post-purchase
    • Potential language barriers with the support team

    Top Helpful Reviews

    Woodartdeal

    Nov 20, 2025  on Shopify

    Thank you, Val! We use 17track, but we've never studied its settings before. It was truly starting from scratch, and I appreciate Val's patience. I've set up multiple shipping reminders now. I think our customers will be even happier!

    Zencloth

    Nov 20, 2025  on Shopify

    great app , great customer support and they trove their logo for free ,I definitely recommend this app

    Magicshine Bike Lights

    Nov 19, 2025  on Shopify

    I trust 17Track; their service experience was excellent. Thanks to Danica for her help in resolving my issue.

    Paper In Events

    Nov 18, 2025  on Shopify

    très très pratique! après, je n'ai pas bien compris l'histoire des quota sur le plan gratuit. Avec 2 livraisons, les 50 sont parti en 2 secondes. Mais l'équipe est réactive

    The Pocket Shot

    Nov 18, 2025  on Shopify

    Actually a great app, love that it gives you the ability to not show China in the tracking. Also, thanks Jay for the assistance on getting the app setup!

    Retro-Pixel

    Nov 17, 2025  on Shopify

    muy buen aplicacion la recomiendo para trackear pedidos es muy buena y tiene todo lo que tiene que tener

    MiniCine Magic

    Nov 16, 2025  on Shopify

    This app will help you gain trust from interested customers and allows them to keep revisiting your store.

    Code Breaker Labs

    Nov 13, 2025  on Shopify

    Absolutely the worst support experience I’ve ever had. I’ve been paying for this app for 9 days, and we’re still going in circles trying to fix basic issues. Every response takes forever, which means days of waiting with no progress. After all this wasted time, the support agent Odie told me they would not refund me because I had used the app for more than 72 hours. This feels incredibly unfair. The only reason I passed the 72-hour mark is because their own support took so long to address the problems. It honestly feels like a trap: you wait days for them to fix things, and once enough time passes, they point to the refund policy and deny you. STAY AWAY so you don’t get stuck like I did. They back up their refusal with a long list of situations where they won’t refund you, including: If you used any of your tracking quota If issues are caused by your store setup or other apps If your business needs change If you cancel or change your mind Basically anything except a complete technical failure on their side They also claim their terms comply with various consumer regulations, but in my experience, it just feels like a convenient excuse to avoid taking responsibility. Bottom line: the app didn’t work for me, support was extremely slow, and the refund policy—especially as explained by Odie—felt like it was designed to protect them, not customers. I really wish I had known this before paying. Hopefully this review helps someone else avoid the same frustration.

    Comfy Elegance

    Nov 11, 2025  on Shopify

    The 17TRACK is worthy of a rating. In addition to their free plan, they try to provide the user with a generous offer. Both the chatbot and customer service always respond quickly. Very helpful, and I enjoy it. Keep it great.

    NISHORA

    Nov 03, 2025  on Shopify

    They didn't help me with my problems and they didn't fix my problem for 3 weeks. I fixed the problem by deleting the app and reinstalling it. When I reinstalled the app, my settings were gone and they said I had to upgrade my plan for this. I had those features before. Bad customer service.

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