17TRACK Order Tracking

Develop by Shopify

$9-$159

/ Month

Built for Shopify

Free plan available 14 Days Free Trial

Verified

Effortlessly track, protect, & sync orders for happy customers

Global order tracking

Self-service tracking

Status notifications

About 17TRACK Order Tracking

Launched Jan 03, 2021

Built by Shopify

Address

ISTANBUL, TR

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Automate order tracking and returns management to reduce costs, retain more revenue

Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
Automate returns to retain revenue, and enjoy 24/7 support.
Real-time email updates reduce WISMO and boost trust.
Hide Chinese origin details for dropshipping.
Track last-mile delivery and sync shipping info to PayPal.

Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Top Helpful Reviews

Modanista Fashion

Dec 05, 2025 on Shopify

Best Tracking App I've ever used, very accurate and also the support is very helpful, Serene was very friendly and kind, if you want to track your customer order I'll very recommend it.

GIFTS&ONE

Dec 05, 2025 on Shopify

Denver provided excellent support and resolved my issue very quickly. He was professional, clear, and extremely helpful throughout the entire process. I truly appreciate the efficient assistance!

Mira Sales (Wholesale Direct Factory Prices)

Nov 28, 2025 on Shopify

Thank you 17track. It works like a charm, easy to setup + free quota i got wonderful. Check the demo below https://mirasales.com/apps/17TRACK?nums=UK657316560YP

BlockOps

Nov 25, 2025 on Shopify

The app is amazing and the support is fast! Jay war really very helpful and patient with my tracking page! Highly recommended!

Woodartdeal

Nov 20, 2025 on Shopify

Thank you, Val! We use 17track, but we've never studied its settings before. It was truly starting from scratch, and I appreciate Val's patience. I've set up multiple shipping reminders now. I think our customers will be even happier!

Zencloth

Nov 20, 2025 on Shopify

great app , great customer support and they trove their logo for free ,I definitely recommend this app

Magicshine Bike Lights

Nov 19, 2025 on Shopify

I trust 17Track; their service experience was excellent. Thanks to Danica for her help in resolving my issue.

Paper In Events

Nov 18, 2025 on Shopify

très très pratique! après, je n'ai pas bien compris l'histoire des quota sur le plan gratuit. Avec 2 livraisons, les 50 sont parti en 2 secondes. Mais l'équipe est réactive

The Pocket Shot

Nov 18, 2025 on Shopify

Actually a great app, love that it gives you the ability to not show China in the tracking. Also, thanks Jay for the assistance on getting the app setup!

Retro-Pixel

Nov 17, 2025 on Shopify

muy buen aplicacion la recomiendo para trackear pedidos es muy buena y tiene todo lo que tiene que tener

View all reviews