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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (4,950)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

iBoff RCC

May 04, 2025  on Shopify

great customer service and fast to track the tracking number. hope it will continue to help the customer like us. thank you

Normandy Kitchen Copper

May 03, 2025  on Shopify

It keeps our customers informed! No more worrying where the parcel is! and thank you Odie for helping me!

Frequency Paris-Ibiza

May 01, 2025  on Shopify

Great App + great service. I tried 2 other competitors and this app is the only one that can track Everything!

Avenzes

Apr 25, 2025  on Shopify

I've been using 17TRACK for a while now, and it's easily one of the best package tracking apps out there. It supports a huge number of carriers globally, so I never have to worry about whether my shipment is from FedEx, China Post, DHL, or even a local courier—this app handles it all in one place. The interface is clean and user-friendly. I love how it gives real-time updates and even notifies me of important changes like customs clearance or out-for-delivery status. The batch tracking feature is a huge time-saver too, especially if you’re someone who shops online frequently. Highly recommended for online shoppers, small businesses, or anyone who wants to keep track of their shipments easily and efficiently!

Triumphus Academy

Apr 25, 2025  on Shopify

Super easy to set up and lets customers track their orders directly. Clean interface, works great — highly recommend for any Shopify store!

Dose Living

Apr 25, 2025  on Shopify

Super handy app for tracking all my packages in one place. Easy to use, updates are quick, and it works with tons of carriers. No complaints!

Arabian Wind

Apr 24, 2025  on Shopify

Bonne application, simple et efficace. l'abonnement a 9$ est super et m'a aider a gérer mes livraison

DeKove

Apr 24, 2025  on Shopify

Extremely fast and friendly! I was surprised by the amazing service from day zero. Thank you for your help, Denver!

BloodChek Medical

Apr 22, 2025  on Shopify

Great Customer Service and an app that keeps your customers informed of what's happening with their orders.

Chollala

Apr 19, 2025  on Shopify

pour l'instant rien à dire !! ils sont réactif et au petit soins !! à voir par la suite mais pour k'instant je recommande. cordialement Cyril de Chollala

Anaricstore

Apr 14, 2025  on Shopify

Ainda estou configurando minha loja, mas é muito importante ter este aplicativo para gerenciar sua loja de maneira eficaz.

Repose

Apr 13, 2025  on Shopify

Odie gave me exceptional service. Everything was fast and professional. Very good service. She helped me with a problem I had.

Zorenza

Apr 09, 2025  on Shopify

Excellent Support from Denver – Everything Works Perfectly Now! I was having some issues integrating 17TRACK with my Shopify store, but Denver from the support team was incredibly helpful. He was patient, knowledgeable, and guided me through the process step by step. Thanks to his support, everything is now running smoothly and exactly as it should. Big thanks to Denver and the 17TRACK team for the outstanding service!

BrewXpress

Apr 08, 2025  on Shopify

Winnie has been an absolute star helping me with my concerns, and the is wonderful. Keep up the good work

PetGardenHome

Apr 06, 2025  on Shopify

Sono molto contenta di aver installato questa app, non è difficile da capire, con aiuto di servizio clienti che risponde entro un paio di minuti è tutto ancora più facile. Grazie ad Odie, in particolare, che mi ha accompagnata durante le impostazioni!! La applicazione la raccomando !!!

HydraLunch

Apr 02, 2025  on Shopify

Super réactifs ! J’avais une demande, et tout a été réglé hyper rapidement. Franchement, rien à dire, au top !

Best Smart Kid

Apr 01, 2025  on Shopify

I was pleasantly surprised to receive an extra +30 quota for free! It’s a really nice gesture, and it shows that the service values its users. Thank you so much — this made my day!

Rover Rituals

Mar 31, 2025  on Shopify

Very solid app - especially on the free plan. Has everything you need: tracking page with one click integration with product recommendations, dropship mode, great order tracking page you can customise. Picks up every order carrier automatically etc. Only thing is their email editor is very clunky and basic and looks like you have edit every single email individually vs a template that looks a bit basic but fully customizable. Overall super happy and will see how it goes. Nice option add on is the Protection Plan

Joify

Mar 30, 2025  on Shopify

Great tracking service, know them since I was working as customer support using them!!! Jay has resolved my issue faster than the speed of light!

EFCUSTOMGIFTS

Mar 27, 2025  on Shopify

使用很方便,消息也很准确及时。套餐丰富,适合不同需要的商店。提一个建议:在发货通知邮件中,希望可以有选项隐藏商品的价格。

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