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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,307)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Motrendpick

Jul 01, 2025  on Shopify

it did help a lot especially when customer can just check their in your own web ,really helpful tools ~

Threadeux

Jun 30, 2025  on Shopify

Best app ever, Very happy with this app! It's super fast, reliable, and easy to use. I can track all my orders in one place without any issues

My Happy Nest Co.

Jun 30, 2025  on Shopify

The customer service team are responsive, professional, and genuinely helpful. It’s clear they care about their users. Thank you 17track

Anime Otaku

Jun 29, 2025  on Shopify

Olie at 17Track made tracking shipments for my business incredibly convenient. Their seamless platform and quick support saved me a lot of time and effort. I can now easily keep tabs on all my deliveries, making the whole process smoother and more efficient. Highly recommend for anyone running a business that requires reliable tracking!

Contrebande

Jun 29, 2025  on Shopify

If the carrier tracking data sync period was shorter, it would be four stars. Sometimes, you can wait for almost a full day to get the tracking data to update on your orders compared to what is actually made available on the carrier's website or API. That being said, customer support for this application is exceptionally responsive and competent.

Lunarie Skin

Jun 27, 2025  on Shopify

Very helpful, transparent, and friendly. This agent included visuals along with the descriptions when I needed answers. Thank you!

Animaleu

Jun 26, 2025  on Shopify

The application is easy to use, and linked to several transport companies. I recommend it, customer support is immediately available for our needs. I like it

Mochi Mart

Jun 26, 2025  on Shopify

This software is very useful and can help my customers solve their cargo tracking problems. And I don't have to clean up the reply emails

ChokeSports

Jun 26, 2025  on Shopify

I've been using 17track for a few months now and really like the integration with Klaviyo. This app definitely has potential but it's very disappointing at the same time. After many interactions with their support team, which is always prompt to reply, it seems to me like these guys do not understand ecommerce business at all. They have created a nice app that works but are not open to fix small issues and apply simple, basic functionality that will make their app more powerful and appealing to existing and new customers alike. It's very frustrating and is making me look for alternatives.

Decour Homes

Jun 26, 2025  on Shopify

not works for delhivery and xpressbees on my store i have tried on my app on shopify and tested on thier website too to track parcel in my case it only works for bluedart

TagtixRFID

Jun 26, 2025  on Shopify

The app is great in streamlining customers' need to track order. Huge boost for the customer experience. The support is helpful to assist with everything.

Tarzans | Home Essentials That Wow

Jun 22, 2025  on Shopify

17TRACK has been a game-changer for our Shopify store. The integration is seamless, and it supports tracking for hundreds of carriers worldwide. Our customers love the real-time updates, and it’s reduced our support tickets significantly. Reliable, easy to use, and a must-have for any ecommerce store! Highly recommended!

LUXE Skin & Hair

Jun 21, 2025  on Shopify

Super great app! Easily embeds into your store, syncs your shipping data and adds the widget in. It's awesome how it keeps on top of all your shipments for you and sends out automatic updates and alerts

Snorii

Jun 19, 2025  on Shopify

AWESOME SERVICE, everything is working fine and did absolutely what I needed it to do ie. redirect tracking link, create tracking page, remove branding

crazybirdbike.de

Jun 17, 2025  on Shopify

The customer service team responds promptly to feedback and makes adjustments accordingly, with a helpful and professional attitude.

Silka Mode

Jun 17, 2025  on Shopify

C'est sympa ça permet aux clients d'avoir un service en plus sur le site et ça augmente la confiance dans le site.

Essenza di Luce

Jun 15, 2025  on Shopify

Servizio clienti ottimo e sempre presente. Era tutto ciò di cui avevo bisogno ed era quello che cercavo. Molto consigliato!!

LA PETITE REBELLE

Jun 15, 2025  on Shopify

Odie my girl is the best. Give her a promotion. She is fast and clever and kind. Hope she cans help me again

RACIONES DE COMBATE MRE

Jun 13, 2025  on Shopify

Estupenda app facil de configurar y con un servicio tecnico inmejorable en mi caso JAY quien me ayudo desde el comienzo. Muy completa y recomendable

G&A Luxurys

Jun 09, 2025  on Shopify

Huge thanks to Denver from 17TRACK for the amazing support! Your clear instructions and quick help made a big difference. It’s rare to find such friendly and professional assistance — really appreciate all your help!

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