0 STARS! Avoid this app like the plague. Do it for your business! Terrible app that just wastes your time: it's not intuitive, so you can't understand anything inside it, and it takes a lot of time and experience to set things up. In addition, the quota count is incorrect and creates major problems with order gaps and unavailable tracking. When the customer, even after ordering 7-10 days ago, cannot see the tracking and opens bank disputes for fraudulent products. Furthermore, their support service is terrible; they have put bots in the chat that always respond with the same things. They repeat like a mantra that they give you 20 extra quotas for free, but they are useless. Their free plan used to be at least 100 quotas, now it is 50, and they give you another 20 if you ask for them in chat like begging. Furthermore, their first paid plan with 200 quotas is completely out of the market for the features it offers. There are many other popular tracking apps with many more features and at a lower cost. I think this is the worst app to download. If you care about your business, don't download this app.

The app itself works and is actually quite nice in terms of features and usability. However, the map localization does not work, at least in Italy. I reported this issue over 2 months ago, but nothing has been fixed so far. Every time I contact support, I only receive the same reply: “I will report this to the technical team and get back to you within 12 hours.” Unfortunately, those 12 hours have turned into 2 months with no updates, no fixes, and no real feedback. I’ll let others draw their own conclusions.

Val , the best customer service i have met on shopify , thank you very much for your professional and patience , this is a good app ,very stable and affordable , excellent!!!

Really solid order tracking app and great support. I’ve been setting this up for my Shopify store IKONIAN, and 17TRACK has been easy to configure, very flexible, and professional. The tracking page and email notifications are clean, customisable, and work exactly as expected. It’s great for reducing “where is my order” emails and keeping customers informed automatically. The support team has also been very responsive and helpful whenever I had questions during setup. Overall, a great tracking solution for dropshipping and international orders. Highly recommend.

super app, man kann alles direkt umsetzen und die Tipps sind sehr hilfreich, der Support (Jay) ist auch äußerst nett und arbeitet schnell. Vielen Dank nochmal!

I had an excellent experience with Danica from 17TRACK support. She was very patient, clear, and helpful in guiding me through tracking issues and notification settings. All my questions were answered promptly, and she made the setup process much easier. Highly recommend her support!

À mon avis, l’application 17TRACK est un outil fiable et pratique pour le suivi de colis, surtout lorsque l’on gère plusieurs livraisons provenant de différents transporteurs. Elle permet de centraliser le suivi au même endroit, avec une interface simple et des notifications utiles sur l’évolution des expéditions.

The feature of hiding supplier's and courier's name, and the Free of charge for merchants for applying the Worry free Coverage.

Love this app! It was a struggle to find a solution for customers to easily track their order. Some apps have a few features but this app has everything. Denver helped me understand the app quickly. Thanks!

The customer service was very helpful with answering questions I had about tracking issues. They were committed to finding an answer for me when they couldn't figure it out right away and reached back with an answer. The app is also great and affordable.

Excellent app with outstanding support! 17TRACK so far has been a game-changer for our store. The app is incredibly easy to set up and works seamlessly with multiple suppliers, which is exactly what we needed. The branded tracking page looks professional and has significantly reduced our "Where is my order?" inquiries. What really sets 17TRACK apart is their customer support. Odie was absolutely incredible—responsive, knowledgeable, and went above and beyond to help us get everything configured perfectly. It's rare to find this level of support, especially with a free app! The features are top-notch: real-time tracking, automated email notifications, and the dropshipping mode is perfect for our business model. Highly recommend 17TRACK to any store owner looking for a reliable order tracking solution. 5 stars!

Tracking updates were timely and accurate. The package arrived safely and within the expected delivery time. Overall a smooth experience.

When the app works it's great. Unfortuantley 75% of the time the app is reporting incorrect or nothing at all final mile updates to our customers and is causing confusion a lot of extra emails and phone calls for our business.

Fairly easy to understand and use. One small issue is that the Royal Mail tracking numbers that my 3PL gets from MintSoft don't seem to be digested properly. But likely Royal Mail problem.

Best tracking app ever, 100% recommended Danica from customer support has been doing an excellent job. Best customer support ever

Echo was amazing, couldn’t do it any better. Thank you for having people like Echo. She was very patient, not too many like her.

Great Support ! i was a bit lost and Denver guided me perfectly. i will start using this app and see where it goes, so far it is what i needed. thanks

Game changer. I was tracking manually before and had no visibility. Now I have all info in one place, I can see where deliveries fail and fix them before they become a problem. Plus, my customers can track their orders on my website which I was doing manually 1000 times a day. Really, it's great.

This app looks very useful ! Good features. Denver from Support helps me in seconds, very good service! Thanks

Je suis ravi de savoir que cette application va me sauvé du temps par rapport aux demandes de suivi des colis de mes clients Ils ont juste à aller sur l'en-tête de la boutique pour suivre leur colis avec précision et moi je peux personnaliser mes notifications C'est parfait!