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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,365)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

LUXE Skin & Hair

Jun 21, 2025  on Shopify

Super great app! Easily embeds into your store, syncs your shipping data and adds the widget in. It's awesome how it keeps on top of all your shipments for you and sends out automatic updates and alerts

Snorii

Jun 19, 2025  on Shopify

AWESOME SERVICE, everything is working fine and did absolutely what I needed it to do ie. redirect tracking link, create tracking page, remove branding

crazybirdbike.de

Jun 17, 2025  on Shopify

The customer service team responds promptly to feedback and makes adjustments accordingly, with a helpful and professional attitude.

Silka Mode

Jun 17, 2025  on Shopify

C'est sympa ça permet aux clients d'avoir un service en plus sur le site et ça augmente la confiance dans le site.

Essenza di Luce

Jun 15, 2025  on Shopify

Servizio clienti ottimo e sempre presente. Era tutto ciò di cui avevo bisogno ed era quello che cercavo. Molto consigliato!!

LA PETITE REBELLE

Jun 15, 2025  on Shopify

Odie my girl is the best. Give her a promotion. She is fast and clever and kind. Hope she cans help me again

RACIONES DE COMBATE MRE

Jun 13, 2025  on Shopify

Estupenda app facil de configurar y con un servicio tecnico inmejorable en mi caso JAY quien me ayudo desde el comienzo. Muy completa y recomendable

G&A Luxurys

Jun 09, 2025  on Shopify

Huge thanks to Denver from 17TRACK for the amazing support! Your clear instructions and quick help made a big difference. It’s rare to find such friendly and professional assistance — really appreciate all your help!

chic quotidien

Jun 05, 2025  on Shopify

17TRACK is reliable and up-to-date. I love how it pulls tracking info from different carriers automatically. My customers are much more satisfied now!

Pawfact Loves

Jun 04, 2025  on Shopify

17TRACK is hands down the best tracking solution I’ve used for my Shopify store. It supports a huge number of carriers, updates tracking info automatically, and gives my customers peace of mind with real-time delivery updates. The interface is clean, easy to set up, and integrates smoothly with my store. The customer notifications feature is a big plus – it reduces “Where is my order?” messages, which saves me time and improves customer satisfaction. Also, the dashboard gives me a quick view of all shipments in one place, which is super helpful. Highly recommend this app to any Shopify store owner who wants to streamline order tracking and keep customers happy!

天狗堂(個人輸入サービス)

May 21, 2025  on Shopify

The translation support was exceptionally kind, patient, and professional. Thank you. サポートは非常に親切で忍耐強く、専門的でした。ありがとうございました。

Hiara Extensions

May 21, 2025  on Shopify

Very handy for tracking orders! Great customer service that even refunded me after a misunderstanding. Thank you.

Giftify Prints

May 19, 2025  on Shopify

I have been using this app for my older store and my current store and it works great, and has a feature to sync the tracking number to paypal, that's save alot of my time

Astralore™

May 17, 2025  on Shopify

Really Easy to set up, I love that there's a free plan with which you can get used to the app first! When I needed help, I got contacted literally 5 seconds after and got exactly what I needed within a minute

Tarzans | Home Essentials That Wow

May 17, 2025  on Shopify

17TRACK has been a game-changer for our Shopify store. The integration is seamless, and it supports tracking for hundreds of carriers worldwide. Our customers love the real-time updates, and it’s reduced our support tickets significantly. Reliable, easy to use, and a must-have for any ecommerce store! Highly recommended! ⭐⭐⭐⭐⭐

CelluliteBye

May 17, 2025  on Shopify

I installed the app today and was excellently supported by the support team, especially Winnie. I was pleasantly surprised by how quickly Winnie responded to my request — I received a reply within just a few minutes. A fantastic platform combined with an equally fantastic support team. I can highly recommend it! Addendum: Odie assisted me with additional questions. Thank you, Odie! Addendum: JAY assisted me with additional questions. Thank you, JAY! Thank you.

Shishabox UAE

May 16, 2025  on Shopify

The best tracking tool—highly accurate and incredibly helpful for maintaining engagement with customers. It ensures timely follow-ups, improves communication, and enhances customer satisfaction.

Tlyard

May 15, 2025  on Shopify

Great Support from Danica! I really appreciate Danica’s assistance while setting up the app. She was patient, helpful, and made the process smooth. Thanks to her, everything works perfectly now. Highly recommend this app for its excellent customer service!

DreamBrothers

May 15, 2025  on Shopify

They are the BEST, the possibilities of customization are very nice, plus the kindness of the customer support and also the return page are very rare compared with Track123 app! I suggest this app also for the speed of loading of the tracking page!

jewelryweilin

May 14, 2025  on Shopify

有这么好的客服跟进,就是我们不错的选择了,当然会推广更多的人来选择。

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