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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,884)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Koazzi

Dec 01, 2024  on Shopify

I’ve been using 17TRACK and am extremely happy with the app! It’s reliable, easy to use, and keeps me updated on my shipments. I had an issue recently, but Jay from the support team was incredibly helpful and resolved it quickly. Excellent service!

Polash Official

Dec 01, 2024  on Shopify

I switched over to this App from Track123 (another top tier tracking app) and let me tell you that within the first 2 hours I could already tell this app is way more prestigious in terms of the features. Customer support is excellent especially Denver and the integration,setting,design is perfect. Definitely recommend to anyone that isn't trying to miss out.

Afrotix

Nov 30, 2024  on Shopify

Order Tracking est une plateforme largement utilisée pour suivre les commandes en provenance de différents transporteurs internationaux et locaux.

Verlaine

Nov 30, 2024  on Shopify

Quick and user friendly installation . easy setup with lots of options and providers. i love how you can customize your landing page(s) and messages / notifications.

Cats With Their Tongues Out

Nov 30, 2024  on Shopify

Winnie from customer support was extremely patient and helpful with assisting in my issue. Highly recommend!

Ckesemen

Nov 30, 2024  on Shopify

Scam app, it will automatically update your order tracking page link, so you have to use it, I have reported this app to Shopify

GARNETT

Nov 28, 2024  on Shopify

It was my first time to use 17track app and I had some concerns, Abby has been a great help. I am very satisfied with her service!

Blissfuly

Nov 27, 2024  on Shopify

Denver has been of great help during my journey on this app. Third store with this app and it has never let me down!

camping2024

Nov 27, 2024  on Shopify

Die app hat wichtige Funktionen. Schade, dass ich diese nicht früher schon entdeckt habe. Empfehlenswert! Top support!

Embroplace

Nov 27, 2024  on Shopify

Good app, and we’ve just started using it, but sometimes tracking updates are delayed, and certain orders don’t always appear in the 17track list for tracking. When this happens, you may need to reach out to their support team, but they are quick and responsive. I recommend this app if you’re dealing with international shipping and packages are handed off between different delivery companies. It’s convenient to have everything in one place. Additionally, the free plan works great for small businesses managing up to 50 orders a month.

Weather Spares

Nov 26, 2024  on Shopify

Odie was very helpful and instantly available to help me get started with the App. We're now coming up to a week in the trial and customers must be loving the new tracking page, even though orders have increased, the number of enquiries about package tracking have fallen. This is an excellent App and highly recommend it, especially for it's multi-language facility

Rouge Panther

Nov 26, 2024  on Shopify

Ils sont très réactifs en cas de problème, j’ai pu résoudre mon problème rapidement. Merci beaucoup !

LOOI Robot

Nov 26, 2024  on Shopify

多物流公司支持:支持数百家快递公司,适合国际和国内订单的追踪。 实时更新:提供详细的运输状态和更新,方便掌握包裹的当前位置和状态。 多语言界面:支持多种语言,方便来自不同国家的用户使用。 批量追踪:用户可以一次性追踪多个订单,非常适合电商卖家或频繁网购的消费者。 移动端支持:提供手机应用程序,方便随时随地查看物流信息。

Best Daily Rutines

Nov 25, 2024  on Shopify

this apps really help me to track my shipment, I was impressed that 17track also connected to the Paypal, so it help me to reduce chargerback and keep my Paypal healthy, great apps Ariana

ALovelylook

Nov 25, 2024  on Shopify

Great Service by Denver at 17Track! Denver from 17Track provided excellent support throughout my shipment tracking process. The updates were timely and accurate, and Denver’s assistance ensured I had a seamless experience. Highly recommend their service for reliable shipping updates!

Forrest Folk

Nov 25, 2024  on Shopify

Winnie has been of great help during my journey with this app. This is the cleanest and most customizable tracking app I've found!

FantasyBox

Nov 24, 2024  on Shopify

17TRACK is the best app for order tracking, The only problem for us is that the quota is not enough :( Next year's subscription will be upgraded again

Weather Spares

Nov 22, 2024  on Shopify

Odie was very helpful and instantly available to help me get started with the App. I will update the review as I find out more.

Bottega Creativa

Nov 22, 2024  on Shopify

Il servizio con Odie è stato eccellente. Ha risolto le mie domande in velocità e precisione. Grazie mille.

shop-ob

Nov 22, 2024  on Shopify

I've been using 17track for a while to track my international packages, and overall I'm pretty happy with it. One of the biggest benefits of 17track is that it aggregates a multitude of different carriers, allowing me to track almost all of my shipments, no matter where they come from. This has saved me a lot of frustration, especially when ordering from abroad. The interface is simple and intuitive. All you have to do is enter the tracking number, and in a few seconds, I have up-to-date information on my package, with the different stages of its journey. In addition, it is possible to receive notifications on the progress of the shipment, which is really practical so as not to miss anything. I also tested the mobile application, and it is as effective as the web version. Everything is well organized, and I can track my packages wherever I am. The only downside I could mention is that sometimes the information is not updated immediately, especially when it comes to local or lesser known carriers. But it didn't bother me too much, because in general, the tool remains reliable. In summary, 17track is a very practical and complete solution for package tracking. This is a service that I recommend to those who regularly order online and need to track their shipments easily.

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