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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,855)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

MPM Motorcycle Mat

Dec 15, 2024  on Shopify

We've been using it for a long time, and it works perfectly in every aspect. The customer support team always responds promptly. Anyone in need of this kind of program can definitely use it. Thank you, 17TRACK!

Tparts

Dec 14, 2024  on Shopify

Their customer service is very good and timely. You can also ask questions via online text + paste pictures, which is very easy to use. The logistics service is also very good.

Out of Play Board Game Accessories

Dec 14, 2024  on Shopify

4 stars because it works like a charm, 1 star off for having a lot of features locked behind paywall. Would rather just have to pay for the increased quota for scaling purposes. But overall its a great app would recommend to at least try. I am going to miss the premium after the trial but not paying $89 when I only average 3 sales a week.

Diamant Tamara

Dec 11, 2024  on Shopify

outils efficace et simple d'utilisation pour gérer automatiquement les suivis de commandes. En plus du plan gratuit les forfaits supérieures sont intéressant pour tous. Nous conseillons fortement!

SmartDash

Dec 11, 2024  on Shopify

Utile, l'unica cosa è un po' scomodo dover collegare i numeri di tracciamento agli ordini perchè si può fare solo manualmente

AL Valley Bazar

Dec 10, 2024  on Shopify

I just clicked to remove their logo and in an instant the assistant did everything, with great professionalism and courtesy. I have to say I wasn't expecting it. I have to compliment Emily.

wocomotors

Dec 09, 2024  on Shopify

17track has really helped me a lot. My store has improved trust, and customers can trust my store. My order will be increased.

NewInov8

Dec 07, 2024  on Shopify

17TRACK Order Tracking is a great app that makes it easy to track all my products. It's very easy to use, and the tracking information is always accurate. I recommend it to anyone who needs to track orders.

County Collectibles

Dec 07, 2024  on Shopify

I had a great experience using 17TRACK for order tracking! The interface was easy to use, and I was able to track my parcels in real time without any hassle. It provided clear updates on the status and location of my packages, which made me feel confident about the deliveries for my customers.

Multitech Shop

Dec 07, 2024  on Shopify

Ja usei em lojas anteriores e simplesmente supri a necessidade do cliente, que é acompanhar seu pedido. De começo eles dão 50 rastreios gratuitos, que ajuda que está iniciando

PopFanPrints

Dec 06, 2024  on Shopify

17TRACK is super convenient and easy to use. It supports tracking from many carriers, and the updates are always accurate. Highly recommend this app for anyone who shops online!

Pazlo

Dec 05, 2024  on Shopify

Really amazing app, it improves my work as I spend less time searching everywhere... everything is grouped together, great job!

Cherry Fashion

Dec 05, 2024  on Shopify

I’ve been using 17TRACK Order Tracking for a week, and it’s been really useful. It tracks all my orders in one place and provides real-time updates. So far, it’s reliable, and I would recommend it for efficient order tracking

THE SNKRS

Dec 04, 2024  on Shopify

17TRACK has been my go-to tool for tracking all my international orders. It supports multiple carriers, updates in real-time, and provides detailed tracking information. The interface is user-friendly, and I love how it consolidates all my shipments in one place. Whether it’s a package from across the globe or a domestic delivery, 17TRACK never lets me down. Highly recommend it to anyone .

Merry & Moon

Dec 04, 2024  on Shopify

Don't install this app unless you are sure you want to use it and already have a shipping / carrier account I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare

Evermire™

Dec 04, 2024  on Shopify

This app sends delivery notification email before the order delivers to the customer. Not recommended.

Eleganza Gioielli

Dec 03, 2024  on Shopify

In der Installation benutzerfreundlich, weitere Beurteilung erst möglich nach Versand der Artikel. Support bisher sehr freundlich

JellyFlow Store

Dec 03, 2024  on Shopify

i just started using the app, the interface is friendly and kind of easy, i will return to give proper rating but for now, its all good

Bedroom Culinary

Dec 03, 2024  on Shopify

I didnt find better options as a beginner dropshipper. I like that they have a forever free plan. And no this review is not generatiove or smth else. I am an honest person

My Store

Dec 02, 2024  on Shopify

This is a great App! Especially the Live Chat, that includes real life people. No Robots! Lol The whole team is super nice! Try it out, you may like it.

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