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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,365)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Magna Corsa

May 13, 2025  on Shopify

fast, responsive service. still learning the app, but email notification setup was a lot easier than in Klaviyo.

BottlePod

May 12, 2025  on Shopify

Jay from support has been helpful and very friendly, i appreciated Jay's help a lot. The app has been good so far, i don't have a lot of experience with it yet but looks good at first glance. I do recommend it.

Zenthaven

May 12, 2025  on Shopify

我很喜欢你们使用 17TRACK 的方式,不仅操作简单,而且追踪信息更新非常及时清晰!

CelluliteBye

May 10, 2025  on Shopify

I installed the app today and was excellently supported by the support team, especially Winnie. I was pleasantly surprised by how quickly Winnie responded to my request — I received a reply within just a few minutes. A fantastic platform combined with an equally fantastic support team. I can highly recommend it! Addendum: Odie assisted me with additional questions. Thank you, Odie! Thank you.

Astryn

May 07, 2025  on Shopify

Customer service is outstanding, they are always so quick to respond and always resolve my issues. Can't thank them enough, especially Winnie. Give her a raise.

James And Colors

May 07, 2025  on Shopify

This app is great for my customers to track their order. It's easy to use and the customer service has been outstanding! Highly recommend!

Refreshine

May 06, 2025  on Shopify

Very happy with this app! It’s super fast, reliable, and easy to use. I can track all my orders in one place without any issues. Highly recommend it to anyone who needs a smooth tracking experience!

Frequency Paris-Ibiza

May 05, 2025  on Shopify

Great App + great service. I tried 2 other competitors and this app is the only one that can track Everything! Great dealing with Jay, Bianca and Denver. Thanks for all the help.

iBoff RCC

May 04, 2025  on Shopify

great customer service and fast to track the tracking number. hope it will continue to help the customer like us. thank you

Normandy Kitchen Copper

May 03, 2025  on Shopify

It keeps our customers informed! No more worrying where the parcel is! and thank you Odie for helping me!

Frequency Paris-Ibiza

May 01, 2025  on Shopify

Great App + great service. I tried 2 other competitors and this app is the only one that can track Everything!

Avenzes

Apr 25, 2025  on Shopify

I've been using 17TRACK for a while now, and it's easily one of the best package tracking apps out there. It supports a huge number of carriers globally, so I never have to worry about whether my shipment is from FedEx, China Post, DHL, or even a local courier—this app handles it all in one place. The interface is clean and user-friendly. I love how it gives real-time updates and even notifies me of important changes like customs clearance or out-for-delivery status. The batch tracking feature is a huge time-saver too, especially if you’re someone who shops online frequently. Highly recommended for online shoppers, small businesses, or anyone who wants to keep track of their shipments easily and efficiently!

Triumphus Academy

Apr 25, 2025  on Shopify

Super easy to set up and lets customers track their orders directly. Clean interface, works great — highly recommend for any Shopify store!

Dose Living

Apr 25, 2025  on Shopify

Super handy app for tracking all my packages in one place. Easy to use, updates are quick, and it works with tons of carriers. No complaints!

Arabian Wind

Apr 24, 2025  on Shopify

Bonne application, simple et efficace. l'abonnement a 9$ est super et m'a aider a gérer mes livraison

DeKove

Apr 24, 2025  on Shopify

Extremely fast and friendly! I was surprised by the amazing service from day zero. Thank you for your help, Denver!

BloodChek Medical

Apr 22, 2025  on Shopify

Great Customer Service and an app that keeps your customers informed of what's happening with their orders.

Chollala

Apr 19, 2025  on Shopify

pour l'instant rien à dire !! ils sont réactif et au petit soins !! à voir par la suite mais pour k'instant je recommande. cordialement Cyril de Chollala

Anaricstore

Apr 14, 2025  on Shopify

Ainda estou configurando minha loja, mas é muito importante ter este aplicativo para gerenciar sua loja de maneira eficaz.

Repose

Apr 13, 2025  on Shopify

Odie gave me exceptional service. Everything was fast and professional. Very good service. She helped me with a problem I had.

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