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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,309)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Love Perly Italia

Mar 24, 2025  on Shopify

Fantastica, funziona benissimo. Super utile. Io sono alle prime armi ed è stato anche molto semplice la configurazione. Grazie Jay l'assistente che ha risposto velocemente e chiaramente con screen. Ottima anche per il prezzo che ha.

E-vivo Global

Mar 24, 2025  on Shopify

It's a great App that support me all the time with the right solutions and kind people helping. Thank you!

E-Comfort

Mar 16, 2025  on Shopify

I'm absolutely thrilled with 17TRACK! It's by far the best package tracking tool I've ever used. It doesn't just show where my package is, but it also provides detailed information about every stage of delivery. What I particularly like: Versatility: 17TRACK supports a huge number of postal services and couriers from all over the world. This means I can track any of my packages, no matter where they're shipped from. Accuracy: The tracking information is always up-to-date and accurate. I've never encountered a situation where 17TRACK showed incorrect data. User-friendly interface: The 17TRACK website and mobile app are very easy to use. Everything is intuitive, and I can easily find the information I need. Notifications: I really appreciate the ability to receive notifications about changes in the status of my packages. This allows me to always be aware of where they are. Detailed information: The possibility to see detailed information about each stage of delivery. It's very convenient when ordering from different parts of the world. Thanks to 17TRACK, I no longer worry about my packages. I always know where they are and when to expect their delivery. I recommend 17TRACK to anyone who wants to have a reliable package tracking tool." Here are some of the key points that can be highlighted in a positive review of 17TRACK: Versatility and support for many postal services. Accuracy and up-to-date data. User-friendly interface. Availability of notifications. Detailed information. These aspects make 17TRACK a valuable tool for tracking packages.

inFoqus

Mar 14, 2025  on Shopify

So far so good, just installed the app on my shopify drop shipping website, noticed a message that I can increase my quota and support (Jay) did that in no time, also was very kind and respectful. thank you so much, and I hope this is my one stop place to provide tracking information to my customers.

EMINSAT

Mar 14, 2025  on Shopify

Franchement, cette appli est un game changer ! Plus besoin de courir après mes numéros de suivi sur 15 sites différents, tout est centralisé ici. Je rentre mon numéro, et hop, je sais exactement où est mon colis ! J’adore les notifications en temps réel, plus de stress en attendant mes commandes. L’interface est fluide, facile à utiliser, bref, que du bonheur ! Petit bémol ? Parfois, les mises à jour prennent un peu de temps, mais ça dépend des transporteurs. En résumé : pratique, efficace, indispensable ! Je recommande à 100 % !

playandpurr

Mar 11, 2025  on Shopify

Just recently discovered 17TRACK and it has made my dropshipping experience so much better. The team are incredibly responsive and helpful. My experience with 17TRACK has been positive so far, I would recommend!

Venetto Design

Mar 06, 2025  on Shopify

I just installed it; so far, the installation has been easy, and the customer service has been amazingly quick!

SHAPERLUV

Mar 05, 2025  on Shopify

Great app and really helpful support! The tracking works well and is easy to use. Emily was super quick to reply and helped us with all our questions. If you need a tracking app that works and has great support, this is a good choice!

L'antre de Cailleach

Mar 05, 2025  on Shopify

Je viens de l'installer (j'en ai entendu parler par un youtubeur qui m'a convaincue d'installer votre application). Elle simplifie les démarches pour les vendeurs comme pour les acheteurs. Facile d'utilisation, joli thème. je suis ravie .

RehaComfort

Mar 04, 2025  on Shopify

Freundliches Support-Team, viele Einstellungsmöglichkeiten und das zu einem super Preis. Sind sehr überzeugt!

Pawolisa

Feb 27, 2025  on Shopify

Thank you Odie and Jay for the fast and responsive customer service. Whenever I had a question, the support team was quick to assist. Setting everything up was incredibly easy, it's user-friendly. I highly recommend this app to anyone looking for a reliable and efficient tracking solution.

Advent Outdoor Products LLP

Feb 25, 2025  on Shopify

excellent app. However single order tracking and payments to be enabled for small businesses who do not wish to buy an entire subscription plan

M & M Global

Feb 24, 2025  on Shopify

These logistics tracking apps are game-changers! They provide real-time tracking, efficient route optimization, and seamless fleet management. With accurate updates, improved visibility, and user-friendly interfaces, they help businesses streamline operations and boost productivity. A must-have for any logistics company looking to enhance efficiency and customer satisfaction!”

Ygoma

Feb 24, 2025  on Shopify

I’ve been using the 17TRACK app for a while now. It makes order tracking so easy and keeps everything organized — my customers always know where their orders are. But what makes this app stand out is the customer service. They’re super fast, friendly, and always so helpful. Every time I’ve reached out, they’ve responded right away and made sure my questions were answered. Highly recommend this app!

JEWLOX

Feb 22, 2025  on Shopify

Excellent Tracking Service & Outstanding Support from Winnie! I’ve been using 17TRACK Order Tracking for my Shopify store, and it has been a game-changer! The platform provides real-time, accurate tracking updates, making it easy for both my team and my customers to stay informed about their orders. The interface is user-friendly, and the integration with Shopify is seamless. A special shoutout to Winnie, who provided exceptional support! She was incredibly helpful, responsive, and patient, ensuring that everything was set up perfectly. Her professionalism and dedication truly made a difference. Thank you, Winnie, for going above and beyond! If you’re looking for a reliable tracking app with amazing customer service, 17TRACK is the way to go. Highly recommended!

ProTrendyz

Feb 20, 2025  on Shopify

Great customizable tracking app with everything that you need implemented. Denver was an amazing support staff :)

Kore Kawaii

Feb 13, 2025  on Shopify

Customer Service is fantastic! Odie helped me figure out what was wrong and how to fix it. 5 stars for customer support!

Fragrance Familia LLC

Feb 09, 2025  on Shopify

Highly recommend this tracking app! Customers have complimented it and great customer service. Highly able to customize it!

Cobectal

Feb 07, 2025  on Shopify

APP 操作简单,用户查询订单方便,几乎覆盖所有快递平台,免费版有50个订单额度 大多数刚起步的独立站店铺够用了

Skull Hearts

Feb 07, 2025  on Shopify

La integración con 17TRACK ha sido excelente. Contacté con el soporte para eliminar la marca en mi página de seguimiento y lo hicieron rápidamente. La atención fue rápida y eficiente.

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