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Customer reviews: 17TRACK Order Tracking

Develop by Shopify

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,855)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Vaporia

Oct 16, 2025  on Shopify

Muy buena atención al cliente, fácil de usar y un diseño muy novedoso e intuitivo, una de las mejores aplicaciones que he instalado en mi tienda

The Big Dink

Oct 15, 2025  on Shopify

Awesome service for tracking especially for small business owners! Really supportive and responsive team. THANK YOU!

Elsen Amsterdam

Oct 12, 2025  on Shopify

This is the best app, super easy to use and customer service Jay was absolute perfection. Jay was fast and knowledgeable, his help is much appreciated. Thank you so much Jay, you are perfect!

Chantal Vaulet

Oct 11, 2025  on Shopify

The features and the support of this app are great! But the main issue is that as a tracking app, it just doesn't work due to the fact it doesnt show real time results. There is a 3 to 6 hour de-sync from what the tracking on their main website

Blé'Gora-soins

Oct 06, 2025  on Shopify

Communication rapide et efficace ! Une personne tellement réactive qu’on a parfois du mal à répondre à temps . En tout cas, je suis très satisfait et je recommande à 100 % !

MexiOfertas

Oct 02, 2025  on Shopify

Se nota que les importa brindar un buen servicio, y eso marca la diferencia. Recomiendo 17Track no solo por su herramienta, sino también por el excelente respaldo humano y técnico que ofrecen.

Cleriva

Sep 20, 2025  on Shopify

Jay was extremely helpful in making sure my issue was resolved promptly. Great customer service from this individual

Off Grid Stores

Sep 19, 2025  on Shopify

Did not have the features that I was looking for so I asked to cancel and for a refund within 30 mins of using the app. They would not refund our money because we used over our quota which happens when you sign up right away. Be careful signing up for this app.

Fruitboosh

Sep 17, 2025  on Shopify

Perfect app for my store. Extremely happy with this app and the customer service is great. Thanks 17TRACK

Well Portra

Sep 12, 2025  on Shopify

I love the app. It's amazing to have a customized page for our clients, and strong analytics to monitor the shipping flux is a perfect tool.

FOSSiBOT-UK

Sep 11, 2025  on Shopify

Compared with other applications, inquiries are very timely and customer service feedback responds quickly.

Scar Hawk Nation

Sep 08, 2025  on Shopify

A very reliable app to integrate into your Shopify account, seems to be very helpful and friendly interface can handle your returns like a brand.

FurLaati

Sep 06, 2025  on Shopify

Thank you for your quick support and for the bonus quotas. I really appreciate it. I've left a 5-star review, but I have a small concern. Since these additional quotas expire at the end of the month, they might be of no use to me if my store is still in the early stages and I don't use them all. It would be great if you could consider making them a permanent bonus for new users. Thanks again for all your help. Best regards, furlaatipetstore.com

Fynn Performance

Sep 06, 2025  on Shopify

Love it. Easy to install, updates Shopify’s delivery status and plays nicely with Flow, Klaviyo and other apps. It does everything I wanted.

Undercontrol

Sep 01, 2025  on Shopify

배송 추적에 있어 여러앱을 사용해 보았습니다. 사전 체크를 해 본 앱 중에 가장 빠른 피드백을 주었고, 상세히 알려 주셨습니다. 상세하게 상담해 주신 Val 에게 감사 드립니다.

Loveable Eve

Aug 31, 2025  on Shopify

Good so far. Compared it to other apps and it can even track very uncommon carriers Odie helped me to remove the 17 track email branding for free, it was super quick!

LadyBelleCo

Aug 30, 2025  on Shopify

Great app, it really is! Lots of features to make it easier on the owner. Also customer service was great, Odie answered all of my questions in promptly!

Goods Nova

Aug 29, 2025  on Shopify

DO NOT INSTALL, this is app is very buggy and messy, many customer complaints after upgrade to higher quotas. I ran out of quota, so i upgrade, then "manually sync" 60 days. I was confident the app would sync. I get many messages about customers not able to track tracking. I look to see and the issue was still there. I tried to manually sync again. I reach to support and then mention it was because i reached quota (i have enough since i upgraded), and they still cant fix my issue, cant be confident with this messy dashboard. Uninstalling....

Daido Home

Aug 27, 2025  on Shopify

App muy funcional y el soporte genial, Danica me atendió super rapido y solucionó mi duda. Si quieres una app para eliminar que el envío de productos vienen de China, estás en el sitio correcto.

Amazing Gifts

Aug 22, 2025  on Shopify

Winnie was very helpful and was able to answer all my questions. I could not believe how fast she was. Sent images to make sure I was in the right place to find the information I needed. thank you Winnie!

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