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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,309)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

chic quotidien

Jun 05, 2025  on Shopify

17TRACK is reliable and up-to-date. I love how it pulls tracking info from different carriers automatically. My customers are much more satisfied now!

Pawfact Loves

Jun 04, 2025  on Shopify

17TRACK is hands down the best tracking solution I’ve used for my Shopify store. It supports a huge number of carriers, updates tracking info automatically, and gives my customers peace of mind with real-time delivery updates. The interface is clean, easy to set up, and integrates smoothly with my store. The customer notifications feature is a big plus – it reduces “Where is my order?” messages, which saves me time and improves customer satisfaction. Also, the dashboard gives me a quick view of all shipments in one place, which is super helpful. Highly recommend this app to any Shopify store owner who wants to streamline order tracking and keep customers happy!

天狗堂(個人輸入サービス)

May 21, 2025  on Shopify

The translation support was exceptionally kind, patient, and professional. Thank you. サポートは非常に親切で忍耐強く、専門的でした。ありがとうございました。

Hiara Extensions

May 21, 2025  on Shopify

Very handy for tracking orders! Great customer service that even refunded me after a misunderstanding. Thank you.

Giftify Prints

May 19, 2025  on Shopify

I have been using this app for my older store and my current store and it works great, and has a feature to sync the tracking number to paypal, that's save alot of my time

Astralore™

May 17, 2025  on Shopify

Really Easy to set up, I love that there's a free plan with which you can get used to the app first! When I needed help, I got contacted literally 5 seconds after and got exactly what I needed within a minute

Tarzans | Home Essentials That Wow

May 17, 2025  on Shopify

17TRACK has been a game-changer for our Shopify store. The integration is seamless, and it supports tracking for hundreds of carriers worldwide. Our customers love the real-time updates, and it’s reduced our support tickets significantly. Reliable, easy to use, and a must-have for any ecommerce store! Highly recommended! ⭐⭐⭐⭐⭐

CelluliteBye

May 17, 2025  on Shopify

I installed the app today and was excellently supported by the support team, especially Winnie. I was pleasantly surprised by how quickly Winnie responded to my request — I received a reply within just a few minutes. A fantastic platform combined with an equally fantastic support team. I can highly recommend it! Addendum: Odie assisted me with additional questions. Thank you, Odie! Addendum: JAY assisted me with additional questions. Thank you, JAY! Thank you.

Shishabox UAE

May 16, 2025  on Shopify

The best tracking tool—highly accurate and incredibly helpful for maintaining engagement with customers. It ensures timely follow-ups, improves communication, and enhances customer satisfaction.

Tlyard

May 15, 2025  on Shopify

Great Support from Danica! I really appreciate Danica’s assistance while setting up the app. She was patient, helpful, and made the process smooth. Thanks to her, everything works perfectly now. Highly recommend this app for its excellent customer service!

DreamBrothers

May 15, 2025  on Shopify

They are the BEST, the possibilities of customization are very nice, plus the kindness of the customer support and also the return page are very rare compared with Track123 app! I suggest this app also for the speed of loading of the tracking page!

jewelryweilin

May 14, 2025  on Shopify

有这么好的客服跟进,就是我们不错的选择了,当然会推广更多的人来选择。

Magna Corsa

May 13, 2025  on Shopify

fast, responsive service. still learning the app, but email notification setup was a lot easier than in Klaviyo.

BottlePod

May 12, 2025  on Shopify

Jay from support has been helpful and very friendly, i appreciated Jay's help a lot. The app has been good so far, i don't have a lot of experience with it yet but looks good at first glance. I do recommend it.

Zenthaven

May 12, 2025  on Shopify

我很喜欢你们使用 17TRACK 的方式,不仅操作简单,而且追踪信息更新非常及时清晰!

CelluliteBye

May 10, 2025  on Shopify

I installed the app today and was excellently supported by the support team, especially Winnie. I was pleasantly surprised by how quickly Winnie responded to my request — I received a reply within just a few minutes. A fantastic platform combined with an equally fantastic support team. I can highly recommend it! Addendum: Odie assisted me with additional questions. Thank you, Odie! Thank you.

Astryn

May 07, 2025  on Shopify

Customer service is outstanding, they are always so quick to respond and always resolve my issues. Can't thank them enough, especially Winnie. Give her a raise.

James And Colors

May 07, 2025  on Shopify

This app is great for my customers to track their order. It's easy to use and the customer service has been outstanding! Highly recommend!

Refreshine

May 06, 2025  on Shopify

Very happy with this app! It’s super fast, reliable, and easy to use. I can track all my orders in one place without any issues. Highly recommend it to anyone who needs a smooth tracking experience!

Frequency Paris-Ibiza

May 05, 2025  on Shopify

Great App + great service. I tried 2 other competitors and this app is the only one that can track Everything! Great dealing with Jay, Bianca and Denver. Thanks for all the help.

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