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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,613)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

NewInov8

Jan 03, 2025  on Shopify

17TRACK Order Tracking is a great app that makes it easy to track all my products. It's very easy to use, and the tracking information is always accurate. I recommend it to anyone who needs to track orders. My customers get the right information on their delivery. It's a must-have for any Shopify store owner.

The GlowClip

Jan 01, 2025  on Shopify

Easy to use app with seamless integration. Excellent customer service as well. I had a few issues but Val was able to help me sort them out very quickly. Great experience.

JMZ

Dec 25, 2024  on Shopify

Soy de Perú, me permite mostrar el estado de mis pedidos con Olva Courier. Es muy buena la app, 100% recomendada.

Dio´s Premium

Dec 24, 2024  on Shopify

Thanks to Denver for the good and fast help. All my questions and help I need was giving to me in less then 5 minutes. Very fast support and very friendly people. Best to choose this app !

wehilion

Dec 23, 2024  on Shopify

Nice app! The features are user-friendly, and Abby was incredibly helpful in addressing my questions. Her support made my experience even better.

MonHijab.fr

Dec 23, 2024  on Shopify

Application facile à utiliser, intuitive et très efficace ! Elle m'a permis de suivre mes commandes de manière simple et rapide. Le processus d'intégration avec Shopify est fluide et tout fonctionne parfaitement. Je recommande vivement cette app.

Supreme Oral Health

Dec 22, 2024  on Shopify

Still testing it but it is great so far. The support is super helpful even we have not committed yet

BJS Inc.

Dec 19, 2024  on Shopify

Had an issue come up where a claim payment from SEEL to a customer had issues and I had to get involved. I reached out to 17TRACK customer service and Abby helped me get it all figured out quickly so we could get the customer their claim payment.

AMOUR Parfums

Dec 19, 2024  on Shopify

I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included. Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed. I hope 17TRACK improves its service to meet the expectations it sets for customers.

Break Time

Dec 18, 2024  on Shopify

The very first app that I found that can track shipments with local Croatian carriers. So far, it works great!

Exotic Bazaar

Dec 17, 2024  on Shopify

I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link.

Espreszo Grounds

Dec 16, 2024  on Shopify

I used to recommend this app to my clients before when developing dropship stores. I also used it to my stores as it is a good app and feature rich.

ANcrave

Dec 16, 2024  on Shopify

I've experienced using other tracking apps but if you are into dropshipping then 17track is the best one

EternalRose

Dec 15, 2024  on Shopify

I was confused about how to set up my tracking page url to the main page of my store and Emily helped me be with precision and easy communication whilst providing a screenshot tutorial of each step thank you very much

UpriseAthlete

Dec 15, 2024  on Shopify

Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.

MPM Motorcycle Mat

Dec 15, 2024  on Shopify

We've been using it for a long time, and it works perfectly in every aspect. The customer support team always responds promptly. Anyone in need of this kind of program can definitely use it. Thank you, 17TRACK!

Tparts

Dec 14, 2024  on Shopify

Their customer service is very good and timely. You can also ask questions via online text + paste pictures, which is very easy to use. The logistics service is also very good.

Out of Play Board Game Accessories

Dec 14, 2024  on Shopify

4 stars because it works like a charm, 1 star off for having a lot of features locked behind paywall. Would rather just have to pay for the increased quota for scaling purposes. But overall its a great app would recommend to at least try. I am going to miss the premium after the trial but not paying $89 when I only average 3 sales a week.

Diamant Tamara

Dec 11, 2024  on Shopify

outils efficace et simple d'utilisation pour gérer automatiquement les suivis de commandes. En plus du plan gratuit les forfaits supérieures sont intéressant pour tous. Nous conseillons fortement!

SmartDash

Dec 11, 2024  on Shopify

Utile, l'unica cosa è un po' scomodo dover collegare i numeri di tracciamento agli ordini perchè si può fare solo manualmente

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