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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,855)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Pawolisa

Feb 27, 2025  on Shopify

Thank you Odie and Jay for the fast and responsive customer service. Whenever I had a question, the support team was quick to assist. Setting everything up was incredibly easy, it's user-friendly. I highly recommend this app to anyone looking for a reliable and efficient tracking solution.

Advent Outdoor Products LLP

Feb 25, 2025  on Shopify

excellent app. However single order tracking and payments to be enabled for small businesses who do not wish to buy an entire subscription plan

M & M Global

Feb 24, 2025  on Shopify

These logistics tracking apps are game-changers! They provide real-time tracking, efficient route optimization, and seamless fleet management. With accurate updates, improved visibility, and user-friendly interfaces, they help businesses streamline operations and boost productivity. A must-have for any logistics company looking to enhance efficiency and customer satisfaction!”

Ygoma

Feb 24, 2025  on Shopify

I’ve been using the 17TRACK app for a while now. It makes order tracking so easy and keeps everything organized — my customers always know where their orders are. But what makes this app stand out is the customer service. They’re super fast, friendly, and always so helpful. Every time I’ve reached out, they’ve responded right away and made sure my questions were answered. Highly recommend this app!

JEWLOX

Feb 22, 2025  on Shopify

Excellent Tracking Service & Outstanding Support from Winnie! I’ve been using 17TRACK Order Tracking for my Shopify store, and it has been a game-changer! The platform provides real-time, accurate tracking updates, making it easy for both my team and my customers to stay informed about their orders. The interface is user-friendly, and the integration with Shopify is seamless. A special shoutout to Winnie, who provided exceptional support! She was incredibly helpful, responsive, and patient, ensuring that everything was set up perfectly. Her professionalism and dedication truly made a difference. Thank you, Winnie, for going above and beyond! If you’re looking for a reliable tracking app with amazing customer service, 17TRACK is the way to go. Highly recommended!

ProTrendyz

Feb 20, 2025  on Shopify

Great customizable tracking app with everything that you need implemented. Denver was an amazing support staff :)

Kore Kawaii

Feb 13, 2025  on Shopify

Customer Service is fantastic! Odie helped me figure out what was wrong and how to fix it. 5 stars for customer support!

Fragrance Familia LLC

Feb 09, 2025  on Shopify

Highly recommend this tracking app! Customers have complimented it and great customer service. Highly able to customize it!

Cobectal

Feb 07, 2025  on Shopify

APP 操作简单,用户查询订单方便,几乎覆盖所有快递平台,免费版有50个订单额度 大多数刚起步的独立站店铺够用了

Skull Hearts

Feb 07, 2025  on Shopify

La integración con 17TRACK ha sido excelente. Contacté con el soporte para eliminar la marca en mi página de seguimiento y lo hicieron rápidamente. La atención fue rápida y eficiente.

Ruby Best Deals

Feb 05, 2025  on Shopify

Huge shoutout to the 17TRACK support team! I ran into a technical issue with the plug-in on my Shopify store and reached out for help. They (Denver, Danica and Abby) got back to me super fast and had everything fixed within a few hours—talk about amazing service! The app itself is awesome for tracking shipments, and knowing their support team is this quick and reliable makes it even better. If you're running an online store and need a solid tracking solution, I highly recommend 17TRACK. Thanks again for the great support! You guys rock!

Jooleer

Feb 04, 2025  on Shopify

A very useful plugin that saves me a lot of time. Highly recommended! The customer is also very satisfied.

Bgins Beauty

Jan 30, 2025  on Shopify

I had a fantastic experience with Anne! She was incredibly helpful, attentive, and quick to resolve my issue. Her exceptional customer service made my day. Highly recommended!

SR Home

Jan 27, 2025  on Shopify

17Track is easy to use and very easy to run with shopify the support is great too specifically Odie. She assisted me very quickly and this review is the least I can do for her. I recommend 17Track

Trendy Tikes

Jan 24, 2025  on Shopify

So far so good! Pretty impressed with what I'm getting so far and the customer service is great! They've helped me and answered my questions every step of the way! Thanks Anne!!

ToTu Kids

Jan 23, 2025  on Shopify

JAY was great and very helpful and patient with me. I don't know how many times she explained it to me, sent me links and videos, and I finally installed everything. And it works! Thank you very much <3

KimYoung K-beauty Shop

Jan 23, 2025  on Shopify

"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, potentially leading to an endless cycle of paying for more and more expensive plans. It doesn't seem budget-friendly at all."

LOVINGEMS

Jan 20, 2025  on Shopify

Works great. Perfect app for tracking. I just wish they allowed more packages to be tracked for cheaper

P'tite Tête

Jan 19, 2025  on Shopify

Facile d'utiliser et suffisant pour le suivi clair et propre. En plus on peut avoir facilement les 50 envoi gratuit et supprimer le logo 17Track

CatsandGlory

Jan 18, 2025  on Shopify

Immédiatement disponible sur le chat, l’équipée est présente pour répondre aux questions ou autres informations

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