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Customer reviews: 17TRACK Order Tracking

Develop by Shopify

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (3,077)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Gesund@Home

Jan 10, 2026  on Shopify

Love this app! It was a struggle to find a solution for customers to easily track their order. Some apps have a few features but this app has everything. Denver helped me understand the app quickly. Thanks!

TurboVac

Jan 07, 2026  on Shopify

The customer service was very helpful with answering questions I had about tracking issues. They were committed to finding an answer for me when they couldn't figure it out right away and reached back with an answer. The app is also great and affordable.

Empire Rose

Jan 06, 2026  on Shopify

Excellent app with outstanding support! 17TRACK so far has been a game-changer for our store. The app is incredibly easy to set up and works seamlessly with multiple suppliers, which is exactly what we needed. The branded tracking page looks professional and has significantly reduced our "Where is my order?" inquiries. What really sets 17TRACK apart is their customer support. Odie was absolutely incredible—responsive, knowledgeable, and went above and beyond to help us get everything configured perfectly. It's rare to find this level of support, especially with a free app! The features are top-notch: real-time tracking, automated email notifications, and the dropshipping mode is perfect for our business model. Highly recommend 17TRACK to any store owner looking for a reliable order tracking solution. 5 stars!

FOSSiBOT-CA

Jan 06, 2026  on Shopify

Tracking updates were timely and accurate. The package arrived safely and within the expected delivery time. Overall a smooth experience.

Happy Endings

Jan 04, 2026  on Shopify

When the app works it's great. Unfortuantley 75% of the time the app is reporting incorrect or nothing at all final mile updates to our customers and is causing confusion a lot of extra emails and phone calls for our business.

WonkPress

Jan 02, 2026  on Shopify

Fairly easy to understand and use. One small issue is that the Royal Mail tracking numbers that my 3PL gets from MintSoft don't seem to be digested properly. But likely Royal Mail problem.

Fish & Cheaps | Fishing & Outdoor Gear

Jan 01, 2026  on Shopify

Best tracking app ever, 100% recommended Danica from customer support has been doing an excellent job. Best customer support ever

TRULY FINA

Dec 30, 2025  on Shopify

Echo was amazing, couldn’t do it any better. Thank you for having people like Echo. She was very patient, not too many like her.

OCIBEL

Dec 28, 2025  on Shopify

Great Support ! i was a bit lost and Denver guided me perfectly. i will start using this app and see where it goes, so far it is what i needed. thanks

Lishon

Dec 24, 2025  on Shopify

Game changer. I was tracking manually before and had no visibility. Now I have all info in one place, I can see where deliveries fail and fix them before they become a problem. Plus, my customers can track their orders on my website which I was doing manually 1000 times a day. Really, it's great.

Lissensa

Dec 18, 2025  on Shopify

This app looks very useful ! Good features. Denver from Support helps me in seconds, very good service! Thanks

Petitpasmaman

Dec 15, 2025  on Shopify

Je suis ravi de savoir que cette application va me sauvé du temps par rapport aux demandes de suivi des colis de mes clients Ils ont juste à aller sur l'en-tête de la boutique pour suivre leur colis avec précision et moi je peux personnaliser mes notifications C'est parfait!

Le Monde du Fitness

Dec 08, 2025  on Shopify

plus de détails sur le statut des livraisons que d'autres applications, changement de numéro de suivi du dernier kilomètre indiqué, rapport d'anomalies disponible

MIK

Dec 05, 2025  on Shopify

EMS 추적 정확성은 기본, MIK의 품격에 맞는 맞춤 알림 설정 덕분에 Alert, Undelivered 등 예외 상황에서도 선제적이고 전문적인 고객 경험을 제공할 수 있습니다. 디테일과 브랜딩을 중요시하는 글로벌 브랜드라면 17TRACK을 강력 추천합니다.

Modanista Fashion

Dec 05, 2025  on Shopify

Best Tracking App I've ever used, very accurate and also the support is very helpful, Serene was very friendly and kind, if you want to track your customer order I'll very recommend it.

GIFTS&ONE

Dec 05, 2025  on Shopify

Denver provided excellent support and resolved my issue very quickly. He was professional, clear, and extremely helpful throughout the entire process. I truly appreciate the efficient assistance!

Mira Sales (Wholesale Direct Factory Prices)

Nov 28, 2025  on Shopify

Thank you 17track. It works like a charm, easy to setup + free quota i got wonderful. Check the demo below https://mirasales.com/apps/17TRACK?nums=UK657316560YP

BlockOps

Nov 25, 2025  on Shopify

The app is amazing and the support is fast! Jay war really very helpful and patient with my tracking page! Highly recommended!

Woodartdeal

Nov 20, 2025  on Shopify

Thank you, Val! We use 17track, but we've never studied its settings before. It was truly starting from scratch, and I appreciate Val's patience. I've set up multiple shipping reminders now. I think our customers will be even happier!

Zencloth

Nov 20, 2025  on Shopify

great app , great customer support and they trove their logo for free ,I definitely recommend this app

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