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17TRACK Order Tracking logo

17TRACK Order Tracking

Develop by Shopify

$9-$159

/ Month
  • Built for Shopify
  • Free plan available 14 Days Free Trial
  • Verified
  • Effortlessly track, protect, & sync orders for happy customers

    Global order tracking
    Self-service tracking
    Status notifications
    Featured products upsell
    Hide off-shore fulfillment
    Paypal push integration
    Customized tracking page
    Triggered email notifications
    Buyer protection options

    About 17TRACK Order Tracking

    Built by Shopify

    Address

    BLDG 58-70 KWAI CHEONG ROAD NT, WORK SPACE B15 ON 2/F WING CHEUNG IND, hongkong, HK, 999077, HK

    Website Support Portal Privacy policy Tutorial FAQ Document
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    Introduction Video

    Description

    Automate order tracking and returns management to reduce costs, retain more revenue

    Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

    Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7. more
    • Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
    • Automate returns to retain revenue, and enjoy 24/7 support.
    • Real-time email updates reduce WISMO and boost trust.
    • Hide Chinese origin details for dropshipping.
    • Track last-mile delivery and sync shipping info to PayPal.

    Pros

    • Effortlessly track, protect, & sync orders to improve customer satisfaction
    • Reduces customer service requests by providing a self-service tracking page
    • Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
    • Provides global tracking for both international and domestic packages
    • Allows customization of the tracking page, enhancing brand experience
    • Triggered email notifications to inform customers about order status changes promptly
    • Buyer protection features against loss, damage, and delay
    • Provides insights into shipment delivery and performance exceptions
    • 24/7 customer support through chat or email
    • User-friendly interface praised for its intuitive design
    • Comprehensive carrier support consolidating a wide range of shipping companies worldwide
    • Real-time tracking keeps users informed about the status of their shipments
    • Free plan available which is beneficial for startups
    • Positive feedback on reliability and precision in order tracking
    • Notable support teams and responsive customer service

    Cons

    • Issues with technical problems and poor development have been reported
    • Some updates have caused significant issues, such as shutting down the checkout process
    • Instances of inadequate customer support and communication, particularly post-purchase
    • Potential language barriers with the support team

    Top Helpful Reviews

    MacroPanora

    Jan 14, 2026  on Shopify

    The feature of hiding supplier's and courier's name, and the Free of charge for merchants for applying the Worry free Coverage.

    Gesund@Home

    Jan 10, 2026  on Shopify

    Love this app! It was a struggle to find a solution for customers to easily track their order. Some apps have a few features but this app has everything. Denver helped me understand the app quickly. Thanks!

    TurboVac

    Jan 07, 2026  on Shopify

    The customer service was very helpful with answering questions I had about tracking issues. They were committed to finding an answer for me when they couldn't figure it out right away and reached back with an answer. The app is also great and affordable.

    Empire Rose

    Jan 06, 2026  on Shopify

    Excellent app with outstanding support! 17TRACK so far has been a game-changer for our store. The app is incredibly easy to set up and works seamlessly with multiple suppliers, which is exactly what we needed. The branded tracking page looks professional and has significantly reduced our "Where is my order?" inquiries. What really sets 17TRACK apart is their customer support. Odie was absolutely incredible—responsive, knowledgeable, and went above and beyond to help us get everything configured perfectly. It's rare to find this level of support, especially with a free app! The features are top-notch: real-time tracking, automated email notifications, and the dropshipping mode is perfect for our business model. Highly recommend 17TRACK to any store owner looking for a reliable order tracking solution. 5 stars!

    FOSSiBOT-CA

    Jan 06, 2026  on Shopify

    Tracking updates were timely and accurate. The package arrived safely and within the expected delivery time. Overall a smooth experience.

    Happy Endings

    Jan 04, 2026  on Shopify

    When the app works it's great. Unfortuantley 75% of the time the app is reporting incorrect or nothing at all final mile updates to our customers and is causing confusion a lot of extra emails and phone calls for our business.

    WonkPress

    Jan 02, 2026  on Shopify

    Fairly easy to understand and use. One small issue is that the Royal Mail tracking numbers that my 3PL gets from MintSoft don't seem to be digested properly. But likely Royal Mail problem.

    Fish & Cheaps | Fishing & Outdoor Gear

    Jan 01, 2026  on Shopify

    Best tracking app ever, 100% recommended Danica from customer support has been doing an excellent job. Best customer support ever

    TRULY FINA

    Dec 30, 2025  on Shopify

    Echo was amazing, couldn’t do it any better. Thank you for having people like Echo. She was very patient, not too many like her.

    OCIBEL

    Dec 28, 2025  on Shopify

    Great Support ! i was a bit lost and Denver guided me perfectly. i will start using this app and see where it goes, so far it is what i needed. thanks

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