17TRACK Order Tracking

Develop by Shopify

$9-$159

/ Month

Built for Shopify

Free plan available 14 Days Free Trial

Verified

Effortlessly track, protect, & sync orders for happy customers

Global order tracking

Self-service tracking

Status notifications

About 17TRACK Order Tracking

Launched Jan 03, 2021

Built by Shopify

Address

8127 Mesa Dr, STE B206-141, Austin, TX, 78759, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Synctrack Order Tracking Page

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All-in-1 Order Tracker with a Branded Order Tracking Page

Introduction Video

Description

Automate order tracking and returns management to reduce costs, retain more revenue

Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
Automate returns to retain revenue, and enjoy 24/7 support.
Real-time email updates reduce WISMO and boost trust.
Hide Chinese origin details for dropshipping.
Track last-mile delivery and sync shipping info to PayPal.

Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Top Helpful Reviews

MexiOfertas

Oct 02, 2025 on Shopify

Se nota que les importa brindar un buen servicio, y eso marca la diferencia. Recomiendo 17Track no solo por su herramienta, sino también por el excelente respaldo humano y técnico que ofrecen.

Cleriva

Sep 20, 2025 on Shopify

Jay was extremely helpful in making sure my issue was resolved promptly. Great customer service from this individual

Off Grid Stores

Sep 19, 2025 on Shopify

Did not have the features that I was looking for so I asked to cancel and for a refund within 30 mins of using the app. They would not refund our money because we used over our quota which happens when you sign up right away. Be careful signing up for this app.

Fruitboosh

Sep 17, 2025 on Shopify

Perfect app for my store. Extremely happy with this app and the customer service is great. Thanks 17TRACK

Well Portra

Sep 12, 2025 on Shopify

I love the app. It's amazing to have a customized page for our clients, and strong analytics to monitor the shipping flux is a perfect tool.

FOSSiBOT-UK

Sep 11, 2025 on Shopify

Compared with other applications, inquiries are very timely and customer service feedback responds quickly.

Scar Hawk Nation

Sep 08, 2025 on Shopify

A very reliable app to integrate into your Shopify account, seems to be very helpful and friendly interface can handle your returns like a brand.

Fynn Performance

Sep 06, 2025 on Shopify

Love it. Easy to install, updates Shopify’s delivery status and plays nicely with Flow, Klaviyo and other apps. It does everything I wanted.

FurLaati

Sep 06, 2025 on Shopify

Thank you for your quick support and for the bonus quotas. I really appreciate it. I've left a 5-star review, but I have a small concern. Since these additional quotas expire at the end of the month, they might be of no use to me if my store is still in the early stages and I don't use them all. It would be great if you could consider making them a permanent bonus for new users. Thanks again for all your help. Best regards, furlaatipetstore.com

Undercontrol

Sep 01, 2025 on Shopify

배송 추적에 있어 여러앱을 사용해 보았습니다. 사전 체크를 해 본 앱 중에 가장 빠른 피드백을 주었고, 상세히 알려 주셨습니다. 상세하게 상담해 주신 Val 에게 감사 드립니다.

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