Absolutely the worst support experience I’ve ever had. I’ve been paying for this app for 9 days, and we’re still going in circles trying to fix basic issues. Every response takes forever, which means days of waiting with no progress. After all this wasted time, the support agent Odie told me they would not refund me because I had used the app for more than 72 hours. This feels incredibly unfair. The only reason I passed the 72-hour mark is because their own support took so long to address the problems. It honestly feels like a trap: you wait days for them to fix things, and once enough time passes, they point to the refund policy and deny you. STAY AWAY so you don’t get stuck like I did. They back up their refusal with a long list of situations where they won’t refund you, including: If you used any of your tracking quota If issues are caused by your store setup or other apps If your business needs change If you cancel or change your mind Basically anything except a complete technical failure on their side They also claim their terms comply with various consumer regulations, but in my experience, it just feels like a convenient excuse to avoid taking responsibility. Bottom line: the app didn’t work for me, support was extremely slow, and the refund policy—especially as explained by Odie—felt like it was designed to protect them, not customers. I really wish I had known this before paying. Hopefully this review helps someone else avoid the same frustration.

The 17TRACK is worthy of a rating. In addition to their free plan, they try to provide the user with a generous offer. Both the chatbot and customer service always respond quickly. Very helpful, and I enjoy it. Keep it great.

They didn't help me with my problems and they didn't fix my problem for 3 weeks. I fixed the problem by deleting the app and reinstalling it. When I reinstalled the app, my settings were gone and they said I had to upgrade my plan for this. I had those features before. Bad customer service.

So far, our experience has been very positive. The support team is very attentive, professional, and always ready to help with anything you need.

I had an event mismatch with the app tracking and carrier tracking. They solved it in less than 24 hours. Good service.

7TRACK Order Tracking is hands down the best tool for keeping tabs on my shipments! It’s incredibly user-friendly—just plug in the tracking number, and it instantly pulls up real-time updates from almost every courier worldwide. No more jumping between different carrier websites; everything I need is in one clean, easy-to-read dashboard. Whether my packages are coming from Asia, Europe, or the US, it never misses a beat, showing exact locations and estimated delivery dates. The notifications also keep me in the loop without being annoying. For anyone who shops online frequently, this app is a total game-changer—it eliminates the stress of wondering where your order is. 10/10, can’t recommend it enough!

Serene hjälpte till snabbt och enkelt med ett extra gratis erbjudande :) får känna efter och se ifall detta är en bra app. Men det jag hört tidigare så ska detta vara den bästa.

17Track takes the headache away from customer support and does away with those pesky questions - where is my order right now?

Odie helped me a lot and keeps helping me as best as she can! Amazing customer service , would recommend!!

En general, 17TRACK ha sido una maravilla para mi tienda. Facilita mucho el seguimiento de los pedidos y da confianza a los clientes al poder ver el estado de sus envíos en todo momento. La integración con Shopify fue rápida y sin complicaciones. Lo único que me gustaría es que la función de protección de paquetes contra pérdida, daño o retraso también estuviera disponible para Panamá. Sería algo muy útil para mis clientes, especialmente los que compran desde el extranjero. Fuera de eso, todo funciona excelente.