17TRACK Order Tracking

Develop by Shopify

$9-$159

/ Month

Built for Shopify

Free plan available 14 Days Free Trial

Verified

Effortlessly track, protect, & sync orders for happy customers

Global order tracking

Self-service tracking

Status notifications

About 17TRACK Order Tracking

Launched Jan 03, 2021

Built by Shopify

Address

Afroditis, 25, Office 208, Clarion Business Centre, Nicosia, 1060, CY

Website Support Portal Privacy policy Tutorial FAQ Document

Related Categories

Claim Offer

Synctrack Order Tracking Page

(58 Reviews)

Claim Offer

Sponsored

All-in-1 Order Tracker with a Branded Order Tracking Page

Introduction Video

Description

Automate order tracking and returns management to reduce costs, retain more revenue

Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
Automate returns to retain revenue, and enjoy 24/7 support.
Real-time email updates reduce WISMO and boost trust.
Hide Chinese origin details for dropshipping.
Track last-mile delivery and sync shipping info to PayPal.

Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Top Helpful Reviews

TechBros Exchange

Oct 22, 2025 on Shopify

17Track takes the headache away from customer support and does away with those pesky questions - where is my order right now?

Phavos

Oct 22, 2025 on Shopify

Odie helped me a lot and keeps helping me as best as she can! Amazing customer service , would recommend!!

Panamá Market

Oct 21, 2025 on Shopify

En general, 17TRACK ha sido una maravilla para mi tienda. Facilita mucho el seguimiento de los pedidos y da confianza a los clientes al poder ver el estado de sus envíos en todo momento. La integración con Shopify fue rápida y sin complicaciones. Lo único que me gustaría es que la función de protección de paquetes contra pérdida, daño o retraso también estuviera disponible para Panamá. Sería algo muy útil para mis clientes, especialmente los que compran desde el extranjero. Fuera de eso, todo funciona excelente.

Vaporia

Oct 16, 2025 on Shopify

Muy buena atención al cliente, fácil de usar y un diseño muy novedoso e intuitivo, una de las mejores aplicaciones que he instalado en mi tienda

The Big Dink

Oct 15, 2025 on Shopify

Awesome service for tracking especially for small business owners! Really supportive and responsive team. THANK YOU!

Elsen Amsterdam

Oct 12, 2025 on Shopify

This is the best app, super easy to use and customer service Jay was absolute perfection. Jay was fast and knowledgeable, his help is much appreciated. Thank you so much Jay, you are perfect!

Chantal Vaulet

Oct 11, 2025 on Shopify

The features and the support of this app are great! But the main issue is that as a tracking app, it just doesn't work due to the fact it doesnt show real time results. There is a 3 to 6 hour de-sync from what the tracking on their main website

Blé'Gora-soins

Oct 06, 2025 on Shopify

Communication rapide et efficace ! Une personne tellement réactive qu’on a parfois du mal à répondre à temps . En tout cas, je suis très satisfait et je recommande à 100 % !

MexiOfertas

Oct 02, 2025 on Shopify

Se nota que les importa brindar un buen servicio, y eso marca la diferencia. Recomiendo 17Track no solo por su herramienta, sino también por el excelente respaldo humano y técnico que ofrecen.

Cleriva

Sep 20, 2025 on Shopify

Jay was extremely helpful in making sure my issue was resolved promptly. Great customer service from this individual

View all reviews