17TRACK Order Tracking

Develop by 17TRACK

$9-$159

/ Month

Built for Shopify

Free plan available 14 Days Free Trial

Verified

Effortlessly track, protect, & sync orders for happy customers

Global order tracking

Self-service tracking

Status notifications

About 17TRACK Order Tracking

Launched Jan 03, 2021

Built by 17TRACK

Email :

intl@17track.net

Address

DIAMOND BAR, CA, US

Website Privacy policy FAQ

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Introduction Video

Description

Order tracking and return management for merchants to reduce WISMO and drive more sales

Automate tracking and returns to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Simplify your returns process with a self-service portal to build loyalty. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care

Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
Automated Email Notifications: Send shipping updates to build customer trust.
Hide All China Info: Protect your brand with a one-click dropshipping mode.
Self-service Returns: Automate return requests to retain revenue and save time.
Shipping Analytics: Optimize carrier performance with data-driven insights.

Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Top Helpful Reviews

Polumi

Jan 24, 2026 on Shopify

0 STARS! Avoid this app like the plague. Do it for your business! Terrible app that just wastes your time: it's not intuitive, so you can't understand anything inside it, and it takes a lot of time and experience to set things up. In addition, the quota count is incorrect and creates major problems with order gaps and unavailable tracking. When the customer, even after ordering 7-10 days ago, cannot see the tracking and opens bank disputes for fraudulent products. Furthermore, their support service is terrible; they have put bots in the chat that always respond with the same things. They repeat like a mantra that they give you 20 extra quotas for free, but they are useless. Their free plan used to be at least 100 quotas, now it is 50, and they give you another 20 if you ask for them in chat like begging. Furthermore, their first paid plan with 200 quotas is completely out of the market for the features it offers. There are many other popular tracking apps with many more features and at a lower cost. I think this is the worst app to download. If you care about your business, don't download this app.

DAMASO SHOP

Jan 24, 2026 on Shopify

The app itself works and is actually quite nice in terms of features and usability. However, the map localization does not work, at least in Italy. I reported this issue over 2 months ago, but nothing has been fixed so far. Every time I contact support, I only receive the same reply: “I will report this to the technical team and get back to you within 12 hours.” Unfortunately, those 12 hours have turned into 2 months with no updates, no fixes, and no real feedback. I’ll let others draw their own conclusions.

HolyStep

Jan 22, 2026 on Shopify

Val , the best customer service i have met on shopify , thank you very much for your professional and patience , this is a good app ,very stable and affordable , excellent!!!

IKONIAN

Jan 21, 2026 on Shopify

Really solid order tracking app and great support. I’ve been setting this up for my Shopify store IKONIAN, and 17TRACK has been easy to configure, very flexible, and professional. The tracking page and email notifications are clean, customisable, and work exactly as expected. It’s great for reducing “where is my order” emails and keeping customers informed automatically. The support team has also been very responsive and helpful whenever I had questions during setup. Overall, a great tracking solution for dropshipping and international orders. Highly recommend.

aneylla

Jan 20, 2026 on Shopify

super app, man kann alles direkt umsetzen und die Tipps sind sehr hilfreich, der Support (Jay) ist auch äußerst nett und arbeitet schnell. Vielen Dank nochmal!

LIGNĒ

Jan 18, 2026 on Shopify

I had an excellent experience with Danica from 17TRACK support. She was very patient, clear, and helpful in guiding me through tracking issues and notification settings. All my questions were answered promptly, and she made the setup process much easier. Highly recommend her support!

Minihavrebb

Jan 15, 2026 on Shopify

À mon avis, l’application 17TRACK est un outil fiable et pratique pour le suivi de colis, surtout lorsque l’on gère plusieurs livraisons provenant de différents transporteurs. Elle permet de centraliser le suivi au même endroit, avec une interface simple et des notifications utiles sur l’évolution des expéditions.

MacroPanora

Jan 14, 2026 on Shopify

The feature of hiding supplier's and courier's name, and the Free of charge for merchants for applying the Worry free Coverage.

Gesund@Home

Jan 10, 2026 on Shopify

Love this app! It was a struggle to find a solution for customers to easily track their order. Some apps have a few features but this app has everything. Denver helped me understand the app quickly. Thanks!

TurboVac

Jan 07, 2026 on Shopify

The customer service was very helpful with answering questions I had about tracking issues. They were committed to finding an answer for me when they couldn't figure it out right away and reached back with an answer. The app is also great and affordable.

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