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17TRACK Order Tracking logo

17TRACK Order Tracking

Develop by Shopify

$9-$159

/ Month
  • Built for Shopify
  • Free plan available 14 Days Free Trial
  • Verified
  • Effortlessly track, protect, & sync orders for happy customers

    Global order tracking
    Self-service tracking
    Status notifications
    Featured products upsell
    Hide off-shore fulfillment
    Paypal push integration
    Customized tracking page
    Triggered email notifications
    Buyer protection options

    About 17TRACK Order Tracking

    Built by Shopify

    Address

    Afroditis, 25, Office 208, Clarion Business Centre, Nicosia, 1060, CY

    Website Support Portal Privacy policy Tutorial FAQ Document
    Synctrack Order Tracking Page logo
    (58 Reviews)
    • Sponsored

    All-in-1 Order Tracker with a Branded Order Tracking Page

    Introduction Video

    Description

    Automate order tracking and returns management to reduce costs, retain more revenue

    Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

    Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7. more
    • Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
    • Automate returns to retain revenue, and enjoy 24/7 support.
    • Real-time email updates reduce WISMO and boost trust.
    • Hide Chinese origin details for dropshipping.
    • Track last-mile delivery and sync shipping info to PayPal.

    Pros

    • Effortlessly track, protect, & sync orders to improve customer satisfaction
    • Reduces customer service requests by providing a self-service tracking page
    • Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
    • Provides global tracking for both international and domestic packages
    • Allows customization of the tracking page, enhancing brand experience
    • Triggered email notifications to inform customers about order status changes promptly
    • Buyer protection features against loss, damage, and delay
    • Provides insights into shipment delivery and performance exceptions
    • 24/7 customer support through chat or email
    • User-friendly interface praised for its intuitive design
    • Comprehensive carrier support consolidating a wide range of shipping companies worldwide
    • Real-time tracking keeps users informed about the status of their shipments
    • Free plan available which is beneficial for startups
    • Positive feedback on reliability and precision in order tracking
    • Notable support teams and responsive customer service

    Cons

    • Issues with technical problems and poor development have been reported
    • Some updates have caused significant issues, such as shutting down the checkout process
    • Instances of inadequate customer support and communication, particularly post-purchase
    • Potential language barriers with the support team

    Top Helpful Reviews

    TechBros Exchange

    Oct 22, 2025  on Shopify

    17Track takes the headache away from customer support and does away with those pesky questions - where is my order right now?

    Phavos

    Oct 22, 2025  on Shopify

    Odie helped me a lot and keeps helping me as best as she can! Amazing customer service , would recommend!!

    Panamá Market

    Oct 21, 2025  on Shopify

    En general, 17TRACK ha sido una maravilla para mi tienda. Facilita mucho el seguimiento de los pedidos y da confianza a los clientes al poder ver el estado de sus envíos en todo momento. La integración con Shopify fue rápida y sin complicaciones. Lo único que me gustaría es que la función de protección de paquetes contra pérdida, daño o retraso también estuviera disponible para Panamá. Sería algo muy útil para mis clientes, especialmente los que compran desde el extranjero. Fuera de eso, todo funciona excelente.

    Vaporia

    Oct 16, 2025  on Shopify

    Muy buena atención al cliente, fácil de usar y un diseño muy novedoso e intuitivo, una de las mejores aplicaciones que he instalado en mi tienda

    The Big Dink

    Oct 15, 2025  on Shopify

    Awesome service for tracking especially for small business owners! Really supportive and responsive team. THANK YOU!

    Elsen Amsterdam

    Oct 12, 2025  on Shopify

    This is the best app, super easy to use and customer service Jay was absolute perfection. Jay was fast and knowledgeable, his help is much appreciated. Thank you so much Jay, you are perfect!

    Chantal Vaulet

    Oct 11, 2025  on Shopify

    The features and the support of this app are great! But the main issue is that as a tracking app, it just doesn't work due to the fact it doesnt show real time results. There is a 3 to 6 hour de-sync from what the tracking on their main website

    Blé'Gora-soins

    Oct 06, 2025  on Shopify

    Communication rapide et efficace ! Une personne tellement réactive qu’on a parfois du mal à répondre à temps . En tout cas, je suis très satisfait et je recommande à 100 % !

    MexiOfertas

    Oct 02, 2025  on Shopify

    Se nota que les importa brindar un buen servicio, y eso marca la diferencia. Recomiendo 17Track no solo por su herramienta, sino también por el excelente respaldo humano y técnico que ofrecen.

    Cleriva

    Sep 20, 2025  on Shopify

    Jay was extremely helpful in making sure my issue was resolved promptly. Great customer service from this individual

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