TrackingMore Order Tracking

Develop by Shopify

$1189-$55

/ Month

Free plan available 7 Days Free Trial

Empower your business with order lookup & sales solutions.

Carrier integration

Multilingual tracking page

Proactive customer notifications

Estimated delivery dates

Dropshipping support

Automated order syncing

Product upsell opportunities

Customizable tracking notifications

Shipment dashboard management

About TrackingMore Order Tracking

Launched Aug 12, 2018

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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ZB: Exit Intent Pop up Window

(23 Reviews)

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Introduction Video

Description

Deploy branded order tracking to reduce WISMO calls, build customer trust and drive more revenue.

Track orders in real-time and resolve exceptions before customers complain. Create branded multilingual tracking pages and automate customer notifications to eliminate "Where is my order?" calls. Boost sales with smart product recommendations and upsell system. Display pre-purchase estimated delivery dates (EDD) to increase conversions. Hide Chinese origins in one click for seamless dropshipping. Access powerful analytics to optimize shipping. Contact us via live chat or email—24/7 support.

Build branded multilingual tracking pages with EDD to eliminate WISMO calls.
Automate smart email notifications to boost customer trust and engagement.
Increase conversions with pre-sales EDD and intelligent upsell system
Hide Chinese origin details with 1 click dropshipping mode for brand protection.
Last-mile detection, automatic PayPal sync, analytics dashboard, 24/7 support.

Pros

Automatically sync orders and update shipping information from over 1,200 carriers globally
Multilingual tracking page with proactive notifications for customers
24/7 live support
Boosts sales through discount features on tracking pages and emails
Enhances conversion rates with pre-sale and post-purchase estimated delivery dates
Supports global business with 1200+ carriers and auto syncs Paypal tracking
Enhanced tracking pages featuring tailored product recommendations
Automated email notifications for shipment status reduce complaints
Detailed insights on shipment and carrier performance through the dashboard and analytics
Supports dropshipping mode and can hide or replace keywords in shipping details
High customer satisfaction with praise for customer support, particularly mentioning representatives like Ashley and Richie
Easy to install and use with comprehensive options

Cons

Recent issues with real-time carrier updates, requiring manual refresh by support
Feedback on needing more free features and a fixed main menu in order sorting

Top Helpful Reviews

BOOKZONE

Dec 22, 2025 on Shopify

This is an excellent service app that resolves issues quickly and provides live tracking for updates from carrier partners.

MYC HiFi

Dec 19, 2025 on Shopify

We’ve had on-and-off tracking problems (two shops) for a long time. Previously every time we contact them, support just manually fixes the 50+ broken orders for the moment, but the problem comes back again soon after. - Update: We finally received a thorough review of the app, and it is now functioning flawlessly. It's a great app; I just wish we had gotten the help sooner.

Resparked

Dec 15, 2025 on Shopify

he app works well in theory, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL, and other carriers often take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days. We also noticed that the “Sync orders once” button doesn’t work as expected. It runs, but nothing actually updates. Even bulk retracking frequently fails to pull the latest status. Their own support team has confirmed that USPS and DHL syncs can take up to 48 hours, but that’s simply not realistic for high-volume stores. We were on their highest plan, yet in the last period the app became increasingly unreliable — tracking statuses wouldn’t update, manual syncs didn’t work, and overall visibility broke down. Because of this, we decided to leave TrackingMore. If you run a high-volume operation, TrackingMore is not a reliable partner right now. That said, I want to highlight that Ellyn, our assigned agent, was always kind, professional, and genuinely tried to help. She deserves 5 stars for her effort and attitude. Unfortunately, the company and the app itself deserve 1/5, due to ongoing technical issues that were never fully resolved. It’s a shame, because the platform has potential — but until these core problems are fixed, it’s very hard to trust it operationally.

MYC HiFi

Dec 12, 2025 on Shopify

- EDIT - Now fixed! We’ve had on-and-off tracking problems for over a year (two shops) and they never fix the real issue. Previously every time we contact them, support just manually fixes the 50+ broken orders for that moment, but the system loses sync again and again a few days after. It literally feels like talking to a wall or an AI bot that can’t do anything real. We’ve been extremely patient – way too patient – but enough is enough. Since yesterday we’ve been going back and forth: It`s like.. am i talking to an AI or what, cause you never know, but it sure feels like it. First we sent a CSV with all the tracking numbers that aren’t updating. That didn’t work, so we sent the same list in plain text. Then they asked us for screenshots of the frontend – we sent those too. Now they are asking if the tracking numbers are even added to the orders… Seriously? Of course they’re added! They’re added in Shopify, TrackingMore pulls them, and then TrackingMore fails to update the tracking info. The automation is completely broken. How hard can it be for a technician to reach out and try to solve the problem. We have never gotten any feedback whatsoever from a technician. - Update: We finally received a thorough review of the app, and it is now functioning flawlessly. It's a great app; I just wish we had gotten the help sooner.

Maxxteknik

Dec 12, 2025 on Shopify

So far, so good. We've encountered some syncing issues, and it took a while to identify and resolve the problem, but the team successfully fixed it. All is well now, and it's a good app. With everything functioning properly, the app definitely deserves 5 stars.

Resparked

Nov 27, 2025 on Shopify

The app works well overall, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL and other carriers take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days. We also noticed that the “Sync orders once” button doesn’t work. It syncs, but nothing actually updates. Even their own support team admits USPS and DHL sync can take up to 48 hours. That’s just not realistic for high-volume stores. We’re currently on their highest plan, but because of these issues, we’re seriously considering switching to another app. Hope they improve this soon, because the rest of the platform is solid — but these delays make it very hard to rely on.

MYC HiFi

Nov 26, 2025 on Shopify

Worst customer service we have ever dealt with. We’ve had on-and-off tracking problems for over a year and they never fix the real issue. Previously every time we contact them, support just manually fixes the 50+ broken orders for that moment, but the system loses sync again and again a few days after. It literally feels like talking to a wall or an AI bot that can’t do anything real. We’ve been extremely patient – way too patient – but enough is enough. Since yesterday we’ve been going back and forth: It`s like.. am i talking to an AI or what, cause you never know, but it sure feels like it. First we sent a CSV with all the tracking numbers that aren’t updating. That didn’t work, so we sent the same list in plain text. Then they asked us for screenshots of the frontend – we sent those too. Now they are asking if the tracking numbers are even added to the orders… Seriously? Of course they’re added! They’re added in Shopify, TrackingMore pulls them, and then TrackingMore fails to update the tracking info. The automation is completely broken. Just fix the damn sync already instead of making us jump through endless hoops every single time. And to add, it is the same problem on both of our Shopify shops. So i really wonder why we haven`t replaced the app long ago. How hard can it be for a technician to reach out and try to solve the problem. We have never gotten any feedback whatsoever from a technician.

IslaLondon

Oct 03, 2025 on Shopify

I can't live without this app. Trackingmore's triggers for Klaviyo allow me to have ultra-personalized flows in real time so that customers can know all the shipping statuses of their orders; tracking page with no mention of Chinese cities or references to cities that could compromise the store's trust and image; highly customizable. I highly recommend it; I have this app in more than three stores now, with all the automations.

Delightful Keys

Jun 28, 2025 on Shopify

The support was A+. Asha answered my questions to the best of her abilities and quickly helped me to get the trackingmore watermark off my tracking page to boost my brand image.

Houdingcorrectors.nl

Jun 20, 2025 on Shopify

This tool is useless. Orders don't update automatically, order status gets stuck all the time. And customer service is worhless, feels like you're talking to a bot that gives standard useless answers all the time.

View all reviews

TrackingMore Order Tracking

About TrackingMore Order Tracking

Built by Shopify

Related Categories

ZB: Exit Intent Pop up Window

Introduction Video

Description

Deploy branded order tracking to reduce WISMO calls, build customer trust and drive more revenue.

Pros

Cons

Top Helpful Reviews

BOOKZONE

MYC HiFi

Resparked

MYC HiFi

Maxxteknik

Resparked

MYC HiFi

IslaLondon

Delightful Keys

Houdingcorrectors.nl

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