Trackr: Order Tracking UpSell

Develop by Shopify

$10-$250

/ Month

Built for Shopify

14 Days Free Trial

Tracker: track my order app with branded order tracking page!

Product recommendations

Automated notifications

Branded tracking page

Real-time tracking

Estimated delivery dates

Manage returns

2100+ carriers supported

40+ languages supported

Hassle-free exchanges

About Trackr: Order Tracking UpSell

Launched Aug 18, 2015

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

Related Categories

Claim Offer

ZB: Facebook & Messenger Chat

(21 Reviews)

Claim Offer

Sponsored

Support your customers quickly using Facebook Live Chat.

Description

Real-time order tracking with branded page that build customer trust and help reduce support ticket

Tracker is a package tracking app, supporting 2,100+ carriers worldwide. Design a branded tracking page that reflects your store's identity, and keep customers updated via automated email notifications. With multilingual order lookup pages and dropshipping-friendly features, Trackr streamlines the post-purchase process, minimizes support queries, and builds lasting loyalty. Additionally, boost sales by showcasing product recommendations directly on the tracking page. Track your orders with ease!

Branded tracking page with estimated delivery dates (EDDs) - reduce WISMO calls.
Send shipping updates via email & WhatsApp. SMS available for U.S. only.
Real-time tracking order app with 2,100+ carriers & 24/7 live chat support.
Cater to a global audience with tracking order pages available in 40+ languages
Hide Chinese origin to provide a smooth order lookup experience (dropshipping)

Pros

Provides real-time order tracking from 2100+ carriers
Customizable order tracking page to match brand design
Supports 40+ languages for a global audience
Real-time updates and notifications via email and SMS
Includes product recommendations on the tracking page to drive upsells
Optimizes package tracking and manages returns effectively
24/7 customer support via chat or email
User-friendly for dropshippers with the option to hide carrier details

Cons

Customization and setup might be complicated for non-technical users
Real-time updates might be dependent on carrier information accuracy
Over-reliance on notifications could be overwhelming for some customers
May not fully integrate with all e-commerce platforms seamlessly
Potential international shipping issues not addressed comprehensively
Performance and reliability may vary based on carrier service quality

Top Helpful Reviews

Velthentic

Oct 06, 2025 on Shopify

Worked good now 500 server error everytime we want to open the app or customers want to track. Fix ASAP this is a serious issue

ROUTE 67

Oct 04, 2025 on Shopify

Initially Worked Well, But Ongoing Technical Issues Over Recent Months We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions. The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered. For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location. We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution. Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response. We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution. The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.

Neat Nestdesk shop

Jul 28, 2025 on Shopify

I can confidently say it’s made a big difference for my online business. It helps streamline order tracking for my customers, making the experience smoother and more professional. The support team has been outstanding

Best Pet&House

Dec 25, 2024 on Shopify

App completa e performante. Nella mia esperienza ho trovato qualche piccolo bug che è stato risolto dal customer care rapidamente.

Limitless Jewellery

May 13, 2024 on Shopify

This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.

PILAGA

Jan 06, 2024 on Shopify

90% of orders do not get tracked. Every time I had to contact support which told me the supplier had to update something. Everytime almost! For Dropshipping is this not a really good approach. I could have flush the money in the toilet then at least I would have some kind of satisfaction with it.

View all reviews