I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included. Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed. I hope 17TRACK improves its service to meet the expectations it sets for customers.

I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link.

Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.

pourquoi la synchro ne marche pas moi.

Scam app, it will automatically update your order tracking page link, so you have to use it, I have reported this app to Shopify

I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!

Spoke to the live chat, i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory. She then directed me to changing the URL, in which i explained that his is not CSS or HTML.. She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page. In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself. Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL.... So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL.. If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!

The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to optin in the the thank you page but only in the tracking page which is not confortable for the customer because to let them optin they have to open the email go on the tracking page and than track the order with Apple Pay….So far 0 stars.

The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming. Customer service is another major issue. Every time I reached out for help, I was shuffled between different agents, each time having to explain the issue from scratch. Despite their apparent willingness to assist, they struggled to understand the problem, no matter how clearly I communicated it. My most recent experience was particularly frustrating: I was passed between six different agents over 45 minutes and spent two hours in chat without receiving answers to basic questions. I only began to make progress after speaking with the sixth agent. Additionally, I was not notified when my free trial ended or given the option to switch to the basic plan. As a result, my website’s tracking functionality was down for several days without my knowledge.

Very good app, good support from Emily, she was answering and helping me proactively with all my queries. Really reccomend it! Edit: Just paid their plan. Nobody answers anymore. I need support with Paypal not synching anymore, but seems nobody cares!

Absolutely terrible support, many technical problems & poor development. They published an update that shut down our checkout for 2 days. Shopify determined they were the cause and they would not believe anyone. Nothing worse than a company that gaslights its customers. They won’t last long on Shopify.