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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,613)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Namisk

Oct 29, 2024  on Shopify

Top Support! Abby helped me so much, she is literally great. I definetly Recommend this App, i use this for every store!

SuisseMotion

Oct 28, 2024  on Shopify

Emily vom Customer Service hat schnell und prompt mein Anliegen erledigt. Bis jetzt finde ich diese App sehr gut und übersichtlich. Weiter so!

LADOCOTTON

Oct 27, 2024  on Shopify

The product is very convenient and efficient to use, and the customer service can solve my problems in a timely manner. I highly recommend it to everyone.

Jamesmer

Oct 26, 2024  on Shopify

Just stumbled upon this app and installed it and the customer service from Bianca was great even though I'm on the free plan currently. I think it seems like it'll be really helpful later when I get a lot more orders because most of my emails are basically people asking where is their package. I think I see myself getting the paid plan within the next few weeks after I see how it goes but so far I already see more visibility into the tracking statuses even though I'm on the paid plan.

Naynie's Treasures

Oct 26, 2024  on Shopify

For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.

Outfiterra

Oct 26, 2024  on Shopify

The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to optin in the the thank you page but only in the tracking page which is not confortable for the customer because to let them optin they have to open the email go on the tracking page and than track the order with Apple Pay….So far 0 stars.

Honniz

Oct 25, 2024  on Shopify

Bonne application très complète tout peut être personnaliser services clients ultra rapide je recommande vivement

Boulanger Distribution

Oct 24, 2024  on Shopify

Une installation fluide, un support technique réactif. Je suis satisfait de leurs services pour mes clients.

Bigk

Oct 23, 2024  on Shopify

The 17 Track Delivery App has gained significant attention for its user-friendly interface and efficient tracking capabilities. After installing the app, my initial impression was overwhelmingly positive, prompting this review to highlight its features and performance. User Experience Upon launching the app, I was greeted with a clean and intuitive design that makes navigation seamless. The layout is straightforward, allowing users to easily input tracking numbers from various carriers. This feature is particularly beneficial for those who frequently shop online and need to keep tabs on multiple shipments simultaneously. Speed and Efficiency One of the standout aspects of the 17 Track app is its speed. The app processes tracking information quickly, providing real-time updates on package status. Notifications are timely and informative, ensuring that users are always aware of their shipment’s progress without having to manually check each carrier’s website. MORE: Mr JAY who was my contact person did an amazing job to fulfill all my questions. Thanks Jay

Nesian Kulture

Oct 23, 2024  on Shopify

This app saved my life, its taken so much time out of my hands! highly recommend, if you want something automated !! for your trakcing

PawfectBuddies

Oct 15, 2024  on Shopify

Sehr lösungsorientierter Support mit recht schneller Antwortzeit. Problem wurde erkannt und mir sofort geholfen.

Sensori™

Oct 12, 2024  on Shopify

Great app and customer service Bianca was amazing A+ customer service responded quickly very helpful

VAVAME

Oct 03, 2024  on Shopify

17 track is a powerful app which is perfect for shopify and new business. they provide your good customer service teaching you how to set your account up hand by hand. And the most important is that they offer free quote if you just start your business, that helps to save a lot of money at first, I would recommend this to my friends who are starting their shopify business now.

celloura

Oct 02, 2024  on Shopify

Really great and easy to use app which adds a beautiful tracking page to your store. Also, it offers other integrations for purchase protection and more.

WaylaBeauty

Sep 29, 2024  on Shopify

they take care the clients and they also take responsability to track the order and also to inform the right date that the products will arrive to the customer.

NOVISTAPARIS

Sep 25, 2024  on Shopify

I had a problem, my customers were sending me messages that they could not track their order, and I did not know how to work since I opened the site, until I got curious and sent to support and a nice girl named Emily spoke to me. She was very nice to me and followed up with me until the tracking number was working well for me, and here I felt comfortable psychologically and did not wait for messages from my customers about the tracking number. I would like to thank Emily for the support she provided me. Thank you very much. I loved you very much.

Award Brand Co

Sep 24, 2024  on Shopify

Thanks for the customer support. The communication is smoothly and the problems are quickly solved. Thank you!

TzunaBee

Sep 23, 2024  on Shopify

So far, everything is easy to setup, tracking is much easier and smoother browsing experience. Not buggy at all. Coming from another app which the tracking is not updated accurately on time. I'm glad I switched to 17track. I had been using this website to tracking my personal parcels from China but I'm glad they also have the app in Shopify to help with my business.

nuzzfy

Sep 18, 2024  on Shopify

The customer service was excellent! They were responsive, helpful, and addressed all my concerns in a timely manner. It was a pleasure working with such a professional and attentive team. Highly satisfied with the experience!

AWESIZE

Sep 07, 2024  on Shopify

We have been using 17Track more than 2 years for another store OleOle. Except few things my overall experience is quite good. Customer support is outstanding. So while we launch our 2nd store we didn't think twice availing this app.

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