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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,621)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

DedaBaba™

Jul 14, 2024  on Shopify

Bonne application de suivi. Paramétrage facile et intuitif ! J'ai hâte de connaître vos mises à jours, avec je l'espère, de quoi satisfaire encore plus nos clients :). Nicolas

CHAMDORA

Jul 12, 2024  on Shopify

Eva quickly and thoroughly answered some of my questions. She double-checked to ensure I had resolved the issues. Thanks to her, I was able to solve problems!

VisageLens

Jul 12, 2024  on Shopify

I received exceptional service from Eva. It's nice to know that there is support all the time no matter how many times you send a message You are always answered with pleasure. And I wish we would continue like this all the time

Official US Sihoo Store

Jul 11, 2024  on Shopify

Efficient customer service team, Emily is professional, and I highly appreciate her help! She is kind and patient, making all the answers clear and concise. 10 stars!!

🇨🇭Trendprodukte Fast Gratis🇨🇭

Jul 11, 2024  on Shopify

Great app, easy to use, reasonable cost. There are competitors with way more unreasonable price plans.

Toyotress

Jul 09, 2024  on Shopify

Again the customer service helped patiently to handle my problem on shipping tracking. 17 TRACK deserves five stars even ten stars^^ I appreciate them a lot.

Fragrance Royale

Jul 07, 2024  on Shopify

tres bon service je vous le recommande surtout pour les boutiques personelles, il m'a beaucoup été utile perso

Velveticca Charms

Jul 05, 2024  on Shopify

a really good tracking application, thanks you so much for your service!! and the customer service is incredibl!

ViralVault

Jul 04, 2024  on Shopify

La recomendaria por que es un servicio rapido y efectivo y a demas los de soporte son muy simpaticos y agradables.

Komodoty

Jul 02, 2024  on Shopify

Tony was excellent! Answered all of my questions swiftly! We've been using 17 track for our store and now with the upgraded app, it's offering our customers a much better experience! Great analytics too!

Curls Crave

Jul 02, 2024  on Shopify

Very good app, good support from Emily, she was answering and helping me proactively with all my queries. Really reccomend it! Edit: Just paid their plan. Nobody answers anymore. I need support with Paypal not synching anymore, but seems nobody cares!

All Sale

Jun 30, 2024  on Shopify

the best tracking app . Emilly was the one that helped me i thing that i dind't like was that she kept asking me to leave a reviews but besides that it's very good

Curls Crave

Jun 28, 2024  on Shopify

Very good app, good support from Emily, she was answering and helping me proactively with all my queries. Really reccomend it!

BioBodyBoost

Jun 28, 2024  on Shopify

I've been using 17TRACK Order Tracking-PaySync for a while now, and it has significantly improved my order management process. The interface is user-friendly, allowing me to track multiple packages from various carriers effortlessly. I especially appreciate the real-time updates, which keep me informed about the status of my shipments. The integration with PaySync is seamless, ensuring that all my transactions and tracking information are in one place. Overall, 17TRACK Order Tracking-PaySync has made managing my orders much simpler and more efficient. Highly recommended!

Toyotress

Jun 26, 2024  on Shopify

17 TRACK is indeed a very powerful logistics tracking application that also integrates secondary marketing features. Previously, I was searching online for ways to make it easier and faster for customers to check their order logistics information. It turns out this app can meet those needs and is very easy to set up and use. The app also comes with tutorials, and the customer service is very patient and quickly resolved my issues. Highly recommended.

Skinov

Jun 24, 2024  on Shopify

17TRACK is a great app for tracking shipments on Shopify. It's easy to use and integrates well with my store. The support team is responsive. Highly recommended for any merchant needing a reliable tracking solution.

TitaniumFashion

Jun 21, 2024  on Shopify

I did not have a chance to test the app since I activated it while I was on a trip. I thought that I get back to work earlier and will have enough time to test it. Unfortunately, I got home several days later than expected, so I'd like to extend the trial time.

Dog Store Online

Jun 20, 2024  on Shopify

response in chat was a little slow, HOWEVER, they DID get back with me via email AND provided me with the transcript of the chat. they also have been very good with response time in other queries. looking forward to working with them in my business!

FlotaFun

Jun 19, 2024  on Shopify

Es una aplicación bastante intuitiva y que se adapta de manera muy sencilla a tu tienda de Shopify.

Ridewood

Jun 17, 2024  on Shopify

Si estas comenzando con tu pagina te recomiendo totalmente 17TRACK, su sistema es simple de usar y muy completo, tienes un periodo de prieba que puedes extender si lo necesitas y ver como tu negocio crece, los clientes utilizan esta seccion mas de lo que uno imagina! es escencial en tu pagina. 10 de 10

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