17TRACK has been a game-changer for our D2C brand as we scale operations in the US market. The platform’s intuitive interface simplifies tracking shipments across multiple carriers, ensuring our customers receive real-time updates and fostering trust in our service. Their robust system handles high volumes seamlessly, saving us countless hours and allowing us to focus on growth. What truly sets 17TRACK apart is their outstanding customer support—always empathetic, proactive, and quick to resolve issues, they feel like an extension of our team. Reliable, efficient, and customer-focused, 17TRACK has become an indispensable partner in our journey.

17 track customer support has been very helpful with all my queries. Particularly Abby who kept me up to date and informed. Awesome!!

After setting up 17TRACK as advised by our 3PL partner I have contacted support a number of times and despite being on the lowest plan the support has been excellent. They understood my questions, situation and requirements well. The advice given has helped in so many ways. Thank you to Jay, Bianca, Denver and Emily. Even on the lowest paid plan the app works well for what we need. Once we are in a position to upgrade we will, and thus be able to take full advantage of the features such as analytics and more.

I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!

Si vous recherchez une application pour permettre à vos clients de suivre pas à pas leur statut de livraison en temps réel et sans quitter votre site internet, n'hésitez pas une seconde.

Best app to track shipments, highly recommended. Support team is always online and provides support at any time.

One of the most useful app for small businesses! Gives customer confidence to shop with you and ensure they feel safe and secured with updates and the ability to track their package anytime on YOUR website! Would recommend!

Their help service are so good enough, even if you don't know anything they are helping you with everything! for me its better than every order tracking app, I suggest you all to try it.

Lovely App! And excellent customer support The staff were very helpful in resolving a matter that I had contacted them about.

Mükemmel bir uygulama gerçekten ilginiz için çok teşekkür ediyoruz umarım uzun soluklu çalışamalar gerçekleştirebiliriz.

Bianca at customer support has been super helpful and very prompt with replying to me. Very happy!!! Thank you Bianca for suppling me with the correct info, You made the process much easier.

Spoke to the live chat, i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory. She then directed me to changing the URL, in which i explained that his is not CSS or HTML.. She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page. In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself. Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL.... So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL.. If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!

So far so good, with the service. Prompt support response and has been able to see our customers delivery flow. Would recommend for any ecommerce to integrate this to their platform to provide easy access for their customers to view their orders status.

17TRACK is a fantastic tool for tracking packages from multiple carriers worldwide. It's easy to use, and I love how it consolidates tracking information all in one place. The updates are frequent and accurate, which gives me peace of mind when waiting for my orders. Whether it's from local or international vendors, 17TRACK provides a reliable service that saves me time. Highly recommend for anyone who shops online frequently!

Great customer support and functionality. Whish that the protection plan could have been for indian bank accounts as well. But love the choices. I think the tracking customization page should offer a little more flexibility but its not bad.

Top Support! Abby helped me so much, she is literally great. I definetly Recommend this App, i use this for every store!

Emily vom Customer Service hat schnell und prompt mein Anliegen erledigt. Bis jetzt finde ich diese App sehr gut und übersichtlich. Weiter so!

The product is very convenient and efficient to use, and the customer service can solve my problems in a timely manner. I highly recommend it to everyone.

Just stumbled upon this app and installed it and the customer service from Bianca was great even though I'm on the free plan currently. I think it seems like it'll be really helpful later when I get a lot more orders because most of my emails are basically people asking where is their package. I think I see myself getting the paid plan within the next few weeks after I see how it goes but so far I already see more visibility into the tracking statuses even though I'm on the paid plan.

For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.