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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,891)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Skinov

Jun 24, 2024  on Shopify

17TRACK is a great app for tracking shipments on Shopify. It's easy to use and integrates well with my store. The support team is responsive. Highly recommended for any merchant needing a reliable tracking solution.

TitaniumFashion

Jun 21, 2024  on Shopify

I did not have a chance to test the app since I activated it while I was on a trip. I thought that I get back to work earlier and will have enough time to test it. Unfortunately, I got home several days later than expected, so I'd like to extend the trial time.

Dog Store Online

Jun 20, 2024  on Shopify

response in chat was a little slow, HOWEVER, they DID get back with me via email AND provided me with the transcript of the chat. they also have been very good with response time in other queries. looking forward to working with them in my business!

FlotaFun

Jun 19, 2024  on Shopify

Es una aplicación bastante intuitiva y que se adapta de manera muy sencilla a tu tienda de Shopify.

Ridewood

Jun 17, 2024  on Shopify

Si estas comenzando con tu pagina te recomiendo totalmente 17TRACK, su sistema es simple de usar y muy completo, tienes un periodo de prieba que puedes extender si lo necesitas y ver como tu negocio crece, los clientes utilizan esta seccion mas de lo que uno imagina! es escencial en tu pagina. 10 de 10

NL | Supplend

Jun 10, 2024  on Shopify

Emily did a great job on explaining everything, she identified the issue and provided resolution in timely manner.

Anona

Jun 02, 2024  on Shopify

The app is perfect. It meets all I need to provide a tracking gateway for our customers. It also offers customizations for the layout so that it fits the store's style. So far I'm happy with this app.

Mijiro

Jun 01, 2024  on Shopify

Such a good tracking platform and integrates well with my store and makes it easy for customers to track their order

Cuddle Cove Toys

May 31, 2024  on Shopify

This app has significantly improved our customer experience by providing a self-service tracking page, reducing support requests, and boosting incremental sales with status notifications and featured products.

Masalud™

May 31, 2024  on Shopify

17 Track is a very well-designed app. It's straightforward to use and makes tracking shipments a breeze. Highly recommend for any Shopify store owner looking for a seamless tracking solution!

Kold Kube

May 30, 2024  on Shopify

I really didn't get to use it, I just downloaded it, but I hope it will be good, so I am waiting for my free trial to extend to finally try out this app.

RYTZII

Apr 30, 2024  on Shopify

As someone who is new to the shopify world, I never thought an app like 17Track could be so helpful. The customization ability on top of the great customer support, it truly has allowed me to put more time and effort into working on my business. Thank you 17Track!

H O R R I Z Z O N

Apr 30, 2024  on Shopify

super fluide et intuitif j'adore ce site et je le recommande à tout ceux qui ne veulent pas se casser la tête.

Kitchen's Buddy

Apr 29, 2024  on Shopify

Je suis extrêmement satisfait de mon expérience avec 17TRACK Order Tracking-PaySync. En tant que propriétaire d'un magasin en ligne, suivre les commandes et les expéditions peut parfois être un défi, mais cette application a rendu le processus incroyablement simple et efficace. Son interface conviviale me permet de suivre facilement chaque étape du processus d'expédition, depuis la commande jusqu'à la livraison. De plus, la synchronisation avec mon E-commerce store est transparente, ce qui me permet de garder une trace précise de toutes mes commandes sans effort supplémentaire. Grâce à 17TRACK Order Tracking-PaySync, je peux offrir à mes clients une expérience d'achat transparente et rassurante, ce qui renforce la confiance et la fidélité à ma marque. Je le recommande vivement à tous les propriétaires de magasins en ligne à la recherche d'une solution de suivi des commandes fiable et efficace. -FA

coziya

Apr 26, 2024  on Shopify

Parfait je recommande cet application de suivie ! très simple et efficace. Très bonne application pour les E-commercant

CupWarmer

Apr 24, 2024  on Shopify

Kullanımı son derece kolay ve anlaşılır bir arayüzü olmakla beraber ,ekipleri de çok nazik. Kaliteli bir hizmet sunumları var. Ayrıca deneme sürelerinin uzun olması beni tatmin etti. Ben türkiyede satış yapan bir satıcıyım ama hiç zorlanmadım. Although it has an extremely easy-to-use and understandable interface, their team is also very kind. They offer a quality service. Also, I was satisfied with the long trial periods. I am a seller selling in Turkey, but I have never had any difficulties.

Phoenician Grinders

Apr 23, 2024  on Shopify

Absolutely terrible support, many technical problems & poor development. They published an update that shut down our checkout for 2 days. Shopify determined they were the cause and they would not believe anyone. Nothing worse than a company that gaslights its customers. They won’t last long on Shopify.

BLESSYES

Apr 23, 2024  on Shopify

The app is very beautifully designed and easy to use. I can easily find the information I need and it's always up to date. I highly recommend it to anyone who regularly shops online.

Nexico

Apr 23, 2024  on Shopify

Parmis toute les application de suivis que j'ai tester celle la a etait la plus simple que j'ai pus utiliser alors je recommande fortement

Mein Shop

Apr 23, 2024  on Shopify

Zu Beginn einer Dropshippingtätgikeit strebt jeder Unternehmer nach kostengünstigen Varianten zum Betreiben seines eigenen Shops. Oftmals leidet die Qualität, jedoch muss ich in diesem Fall die Entwickler loben, denn dieses Tool ist einzigartig.

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