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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,621)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

NeoCure Deutschland

Apr 17, 2024  on Shopify

17track is a great app! Use it on all my stores. What's also great about the app compared to others is that they have a very response customer support.

WONDERCRAFT LTD

Apr 16, 2024  on Shopify

Okay, so we've been using 17Track for a little while now and while there were a couple of issues, the team did fix them; and quite quickly. The customer service; can at times, misunderstand you due to the language barrier but so far our experience has been rather good. We also love their Green Shipping Protection feature; which is provided by Seel.

RETRO PIXA

Apr 15, 2024  on Shopify

L’application 17track a révolutionné la gestion des expéditions dans ma boutique Shopify, offrant une transparence et une efficacité sans précédent. Les mises à jour en temps réel et l’interface utilisateur intuitive ont considérablement amélioré la satisfaction de mes clients, qui apprécient la facilité de suivi de leurs commandes. Les interrogations sur le statut des livraisons ont nettement diminué, preuve de la fiabilité et de la performance de l’application. Chaque commande est suivie avec une précision exemplaire, renforçant ainsi la confiance et la fidélité de ma clientèle. L’application 17track s’est imposée comme un outil indispensable, non seulement pour son suivi fiable, mais aussi pour son rôle clé dans l’optimisation de mon processus logistique. Elle est devenue un partenaire incontournable dans ma quête d’excellence et d’orientation client dans le commerce en ligne.

IONA.

Apr 14, 2024  on Shopify

I recently downloaded the 17track app for my store Iona and the interface and design of the app is simply just amazing! download this app!

ELYSIAN POISE

Apr 14, 2024  on Shopify

17Track has provided tremendous support in my venture into e-commerce. Being a newbie in the business this means a lot to me, as i can use all the support that i can get. thank you 17track for your fast tracking and great service.

CleanGirl™

Apr 13, 2024  on Shopify

In the world of online shopping, the anticipation of a package's arrival can be both exciting and stressful. However, with the 17TRACK app, managing and tracking shipments has become an effortless experience. Here's why 17TRACK has become an indispensable tool for me as a customer: User-Friendly Interface: 17TRACK greets users with an interface that is both sleek and intuitive. Navigating through the app is a breeze, with clearly labeled sections for tracking shipments from various carriers. Comprehensive Carrier Support: One of the standout features of 17TRACK is its extensive support for a wide range of shipping companies worldwide. Whether it's DHL, FedEx, UPS, or local postal services, 17TRACK has you covered, consolidating all your tracking needs into a single platform. Real-Time Tracking: With 17TRACK, I'm always kept in the loop about the status of my shipments. The app provides real-time updates on the whereabouts of my packages, ensuring I'm never left in the dark about their progress. In the world of online shopping, the anticipation of a package's arrival can be both exciting and stressful. However, with the 17TRACK app, managing and tracking shipments has become an effortless experience. Here's why 17TRACK has become an indispensable tool for me as a customer: User-Friendly Interface: 17TRACK greets users with an interface that is both sleek and intuitive. Navigating through the app is a breeze, with clearly labeled sections for tracking shipments from various carriers. Comprehensive Carrier Support: One of the standout features of 17TRACK is its extensive support for a wide range of shipping companies worldwide. Whether it's DHL, FedEx, UPS, or local postal services, 17TRACK has you covered, consolidating all your tracking needs into a single platform. Real-Time Tracking: With 17TRACK, I'm always kept in the loop about the status of my shipments. The app provides real-time updates on the whereabouts of my packages, ensuring I'm never left in the dark about their progress.

Body Bloom

Apr 13, 2024  on Shopify

As an avid user of the 17TRACK app for Body Bloom's order tracking, we're thoroughly impressed. It's a reliable and user-friendly platform that keeps both our team and customers informed with real-time updates on shipments. Highly recommended for its simplicity and precision.

LuminaFrame

Apr 13, 2024  on Shopify

This app is amazing it really helps out my customer to track there shipment and where there package are out and my customers are available trust me more!

CompressionConfort

Apr 12, 2024  on Shopify

17 Tracking s'est avéré être un atout précieux pour mon entreprise. Sa plateforme conviviale et ses fonctionnalités avancées nous permettent de suivre facilement nos colis en temps réel, ce qui nous permet de gagner un temps précieux et de garantir la satisfaction de nos clients. De plus, l'équipe de support clientèle de 17 Tracking est exceptionnelle. Leur réactivité et leur professionnalisme sont inégalés, et ils ont toujours été là pour répondre à mes questions et résoudre nos problèmes rapidement. Je recommande vivement 17 Tracking à toutes les entreprises à la recherche d'une solution de suivi de colis fiable et performante.

Breeze Blast

Apr 10, 2024  on Shopify

I use it all the time! It's awesome and very accurate. I highly recommend this to any brand out there!

Gracelia Jewelry

Apr 10, 2024  on Shopify

Perfect for using the 17TRACK Order and make our customers have more engaging experience in exploring our website.

HBX Solutions

Apr 10, 2024  on Shopify

17Track process was stand out, reliable tracking system, and exceptional customer service. With competitive pricing and a commitment to excellence, they are the go-to choice for businesses and individuals alike.

CozeyToys

Apr 10, 2024  on Shopify

I've been using the 17TRACK Order Tracking-PaySync app on my Shopify store, and I'm thoroughly impressed! This app has been a game-changer for my business, providing seamless order tracking functionality that keeps both me and my customers informed every step of the way. The integration with PaySync makes managing payments and tracking orders a breeze. Plus, the customer support team has been exceptional - always prompt, knowledgeable, and eager to assist whenever I've had questions. I highly recommend the 17TRACK Order Tracking-PaySync app to any Shopify store owner looking to streamline their order management process and enhance the customer experience!

EngravedMe™

Apr 08, 2024  on Shopify

This app is very cool. For sure one of the better tracking apps on the market. Tracks all shipments quickly and very simple to set up.

Youthy Lab

Apr 07, 2024  on Shopify

Very professional and accurate tracking, you guys never let me down. Thank you and keep up the good work!!

La Saison des Barbecues

Apr 07, 2024  on Shopify

Perfect and useful tracking page. I didnt except it was so easy to add to my shop and provide the best information to my customers

Edwyns

Apr 06, 2024  on Shopify

Une application idéale pour toute boutique en ligne qui a besoin de suivre plusieurs colis pour ses clients !

TOURIYA

Apr 06, 2024  on Shopify

pour la gratuité je met 5 êtoiles, l'application est simple à installer et simple à comprendre et aide sur le suivi des colis

Technova

Apr 05, 2024  on Shopify

Great service never fails and very reliable would reccomend to any ecommerce owner who wants happy customers

Chique Design

Apr 05, 2024  on Shopify

We have been running 17 track for a number of weeks now and are currently very satisfied. They are also there for you if you need support.

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