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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,309)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Eagle Online Store

Aug 28, 2024  on Shopify

I want to express my sincere appreciation for Emily from the 17Track order team. Her patience and assistance have been outstanding. She took the time to understand my concerns and provided clear, helpful solutions every step of the way. Emily’s professionalism and dedication made a real difference, and I’m truly grateful for her support. Thank you, Emily, for your exceptional service!

Littersift

Aug 28, 2024  on Shopify

Meuilleur application pour que les client suivent les colis.Equipe tres reactif je recommande fortement

The Elk

Aug 27, 2024  on Shopify

17Track is easily the best tracking site I've been using for years, and I would definitely recommend it for its service and easy usage.

Two Wombats

Aug 27, 2024  on Shopify

This is the only app I've found that actually deals with the Royal Mail problem. It's absolutely fantastic, it gives you the fulfillment status that is desperately needed and does so seemlessly.

Ty Marcket

Aug 27, 2024  on Shopify

Tres tres bonne application je recommande a tous de l'utiliser tres tres pratique je vous assure . 5 ETOILS

VivaNutrition.uk

Aug 26, 2024  on Shopify

Professionalism is the word! But we can also add courtesy, patience, proactivity, and speed. It's rare to see companies that are truly helpful and concerned with solving their customers' problems. Congratulations and keep it up!

Slinzy

Aug 26, 2024  on Shopify

17Track is an incredibly reliable and user friendly app for tracking packages from multiple carriers. It seamlessly consolidates all my shipments in one place, offering real-time updates that are always accurate. The interface is intuitive, making it easy to navigate and check the status of my parcels with just a few clicks. Whether I'm waiting for a delivery from across the globe or just around the corner, 17Track keeps me informed every step of the way. Highly recommended for anyone who wants peace of mind when it comes to tracking their packages!

EIectronics of the Future

Aug 24, 2024  on Shopify

"التجربة معكم كانت رائعة من جميع النواحي. فريقكم أثبت بجدارة أنه ملتزم بتقديم خدمة ذات جودة عالية. شكراً لكم على كل شيء!"

Ligwie

Aug 23, 2024  on Shopify

Enjoying to use 17track, installed lots of apps, but 17tracks much better than I tried before... Thank you ^ . ^ ☕️

Skinnovate

Aug 22, 2024  on Shopify

The best tracking app on Shopify! 17TRACK makes order tracking super easy and reliable. Their customer service is just as impressive—quick and helpful. Highly recommend!

Cloudeelle

Aug 22, 2024  on Shopify

Now this is THE tracking app. It is so much better than any of the competition out there. It's easy to use and you can customize everything about it. Also shoutout to Tony! He helped me out in an instant with great instructions.

TecnoMarket

Aug 20, 2024  on Shopify

Espectacular. Funciona excelente y el servicio al cliente es veloz. Nos ayudaron añadiendo soporte a los 3 carriers que usamos, y lo hicieron en tiempo record. Súper recomendada.

Gemini Styles

Aug 19, 2024  on Shopify

I would definitely recommend this app to anyone looking for ease and simplicity. At first I couldn't get my tracking page to work on my store, but Odie helped me solve the problem swiftly. It was such a simple procedure and she was very patient with me when I didn't understand some things. It's a 5star for me for the app and customer service :]

Toriant

Aug 19, 2024  on Shopify

the app is a little pricy compared the the other apps in the same category but it's the best at what it does. So far so good. It's making my life easier and saves me a lot of time, soooo I'm sticking with it

Hanz Driven

Aug 19, 2024  on Shopify

Tony from support was very helpful and patient. My issued was addressed and I look forward to continuing to use the app.

GRAINES DE PÈLERINS

Aug 17, 2024  on Shopify

merci pour votre appli super nous l'utilisons depuis longtemps et nous en sommes toujours autant satisfait

everyday blends

Aug 13, 2024  on Shopify

the reason why I got convinced to go with this app was PayPal, Orders with a Paypal tracking number will be sent to Paypal automatically through this app, hopefully, it will meet my need

FindTracker

Aug 13, 2024  on Shopify

It is impressed me most was your promptness in responding to my requests. You did not just provide generic solutions but offered tailored advice based on my specific setup. Their patience and willingness to go the extra mile ensured that my issues were resolved efficiently. Overall, I am very satisfied with the level of support I received from 17track. Their customer service is a significant asset to their platform, making it easier for users to get the help they need. I highly recommend their service based on this positive experience.

vanityshop.ca

Aug 12, 2024  on Shopify

seemless app for tracking orders, giving your customers a great and simple view of their order progress. highly recommend as I've had a bunch of other options downloaded and find this one the most simple.

MewooFun

Aug 11, 2024  on Shopify

Thanks for help. This is a great app for helping my customers track their orders, and the customer service is excellent.

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