Bianca at customer support has been super helpful and very prompt with replying to me. Very happy!!! Thank you Bianca for suppling me with the correct info, You made the process much easier.

Spoke to the live chat, i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory. She then directed me to changing the URL, in which i explained that his is not CSS or HTML.. She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page. In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself. Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL.... So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL.. If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!

So far so good, with the service. Prompt support response and has been able to see our customers delivery flow. Would recommend for any ecommerce to integrate this to their platform to provide easy access for their customers to view their orders status.

17TRACK is a fantastic tool for tracking packages from multiple carriers worldwide. It's easy to use, and I love how it consolidates tracking information all in one place. The updates are frequent and accurate, which gives me peace of mind when waiting for my orders. Whether it's from local or international vendors, 17TRACK provides a reliable service that saves me time. Highly recommend for anyone who shops online frequently!

Great customer support and functionality. Whish that the protection plan could have been for indian bank accounts as well. But love the choices. I think the tracking customization page should offer a little more flexibility but its not bad.

Top Support! Abby helped me so much, she is literally great. I definetly Recommend this App, i use this for every store!

Emily vom Customer Service hat schnell und prompt mein Anliegen erledigt. Bis jetzt finde ich diese App sehr gut und übersichtlich. Weiter so!

The product is very convenient and efficient to use, and the customer service can solve my problems in a timely manner. I highly recommend it to everyone.

Just stumbled upon this app and installed it and the customer service from Bianca was great even though I'm on the free plan currently. I think it seems like it'll be really helpful later when I get a lot more orders because most of my emails are basically people asking where is their package. I think I see myself getting the paid plan within the next few weeks after I see how it goes but so far I already see more visibility into the tracking statuses even though I'm on the paid plan.

For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.

The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to optin in the the thank you page but only in the tracking page which is not confortable for the customer because to let them optin they have to open the email go on the tracking page and than track the order with Apple Pay….So far 0 stars.

Bonne application très complète tout peut être personnaliser services clients ultra rapide je recommande vivement

Une installation fluide, un support technique réactif. Je suis satisfait de leurs services pour mes clients.

The 17 Track Delivery App has gained significant attention for its user-friendly interface and efficient tracking capabilities. After installing the app, my initial impression was overwhelmingly positive, prompting this review to highlight its features and performance. User Experience Upon launching the app, I was greeted with a clean and intuitive design that makes navigation seamless. The layout is straightforward, allowing users to easily input tracking numbers from various carriers. This feature is particularly beneficial for those who frequently shop online and need to keep tabs on multiple shipments simultaneously. Speed and Efficiency One of the standout aspects of the 17 Track app is its speed. The app processes tracking information quickly, providing real-time updates on package status. Notifications are timely and informative, ensuring that users are always aware of their shipment’s progress without having to manually check each carrier’s website. MORE: Mr JAY who was my contact person did an amazing job to fulfill all my questions. Thanks Jay

This app saved my life, its taken so much time out of my hands! highly recommend, if you want something automated !! for your trakcing

Sehr lösungsorientierter Support mit recht schneller Antwortzeit. Problem wurde erkannt und mir sofort geholfen.

Great app and customer service Bianca was amazing A+ customer service responded quickly very helpful

17 track is a powerful app which is perfect for shopify and new business. they provide your good customer service teaching you how to set your account up hand by hand. And the most important is that they offer free quote if you just start your business, that helps to save a lot of money at first, I would recommend this to my friends who are starting their shopify business now.

Really great and easy to use app which adds a beautiful tracking page to your store. Also, it offers other integrations for purchase protection and more.

they take care the clients and they also take responsability to track the order and also to inform the right date that the products will arrive to the customer.