Their support is very quick and helpful, and we are very happy with their app and service. Highly recommended.

I had issues verifying my sender email and the consultant Salma helped me very professionally. I quickly typed my issue in the chat and received support right away. After a few configurations my issue was solved.

Salma had a quick response time and immediately solved my issue. A solid 10/10 using this service for those whose goal is to quickly setup an online store and start selling!

The app itself works well and has great potential. We initially ran into issues with product recommendations and DNS verification, and at first the support process was frustrating with a lot of back-and-forth that didn’t resolve the problem. That said, everything has now been fixed and is working as expected. The app is performing solidly, and we’re glad to see the improvements. If support continues building on this progress with clearer, more direct communication, this could easily become one of the strongest apps in its category.

L'abonnement est à 9 dollars par mois, mais je me suis vu facturer 46 dollars sur un seul mois sans qu'on me prévienne.

The app itself works well and has great potential, but the customer support experience has been extremely frustrating. I reported a product recommendation issue over a week ago, and support has been replying piece by piece without actually resolving the problem. It feels like they aren’t fully reading the emails, which makes it very difficult to get clear answers. We’ve also been stuck in a loop trying to verify our email through DNS—support has given us more than a dozen different fixes, none of which worked. Instead of addressing the issue properly, they keep repeating the same non-working instructions. The app is solid, but the support is by far the weakest we’ve seen from any Shopify app. If they improved their support quality and communication, this would be a much stronger product overall.

Absolutely great service. They follow up and got my problem resolved and got back to me if there was anything else I needed. Super customer focused

We’ve been using Track123 for years and it’s been excellent. The app is easy to set up, works reliably, and really improves the customer experience by providing clear order tracking. The support team is outstanding—special thanks to Kaye for always being incredibly helpful and responsive. Highly recommended!

I’ve had a great experience using the Track123 app for my Shopify store. Recently, I ran into an issue where I couldn’t open the app directly, but their support team was quick and helpful in resolving the problem. The Track123 app is an essential tool for our business, and I’m glad everything is working smoothly again.

I had a good experience using this App till recently. I can't open the app from my shopify store and I've sent out mutiple emails to the support team. ANd someone reach out to me a few days later saying they can't find my domain. THe tracker doesn't work now and it significantly affects my store customer experiences and business. I paid $468 annual fee that doesn't end till February, 2026. And now I have no choice but uninstalled the app and install it again.