We installed Track123 on both of our Shopify stores and unfortunately it has been nothing but problems. The app does not synchronize data properly, and the functionality is completely different from what the description suggests. The listing feels misleading – it forces you into installing and paying for a subscription, only to discover that the app is unstable, difficult to use, and far from what was promised. We have tried contacting chat support numerous times, but as a store owner I simply don’t have days to spend explaining issues that should have been clearly described upfront. Even during normal business hours in Central Europe, chat often tells you to wait two hours for a response. That’s unacceptable when you’re running a business. The most serious issue is that the app provides false and misleading delivery information. We found out by accident after several days that customers were being shown incorrect tracking details – something extremely embarrassing and damaging for our reputation. Overall, the app feels unstable, unpredictable, and unprofessional. If Track123 wants to gain trust, they need to clearly describe limitations, fix their synchronization problems, and provide real-time support. Until then, I would strongly advise others to avoid installing it and wasting valuable time and money.

Truly amazing, best customer support I've ever received - and best app! It seems you can do pretty much everything, at least we can do everything we wanted to achieve.

Great experience receiving help with my tracking issue from Salma. She was patient and understanding when explaining to me (several times) what the issue was and how to resolve it. She was super friendly and helpful and made the interaction as pleasant as possible. Really appreciate it, thank you again!

We experienced some trouble with the paypal integration. Kaye has helped me perfectly thoughout a couple of days the resolve the issue as quick and as good as possible. Really an outstanding service from their side! We're very satisfied!

Their support is very quick and helpful, and we are very happy with their app and service. Highly recommended.

I had issues verifying my sender email and the consultant Salma helped me very professionally. I quickly typed my issue in the chat and received support right away. After a few configurations my issue was solved.

Salma had a quick response time and immediately solved my issue. A solid 10/10 using this service for those whose goal is to quickly setup an online store and start selling!

The app itself works well and has great potential. We initially ran into issues with product recommendations and DNS verification, and at first the support process was frustrating with a lot of back-and-forth that didn’t resolve the problem. That said, everything has now been fixed and is working as expected. The app is performing solidly, and we’re glad to see the improvements. If support continues building on this progress with clearer, more direct communication, this could easily become one of the strongest apps in its category.

L'abonnement est à 9 dollars par mois, mais je me suis vu facturer 46 dollars sur un seul mois sans qu'on me prévienne.

The app itself works well and has great potential, but the customer support experience has been extremely frustrating. I reported a product recommendation issue over a week ago, and support has been replying piece by piece without actually resolving the problem. It feels like they aren’t fully reading the emails, which makes it very difficult to get clear answers. We’ve also been stuck in a loop trying to verify our email through DNS—support has given us more than a dozen different fixes, none of which worked. Instead of addressing the issue properly, they keep repeating the same non-working instructions. The app is solid, but the support is by far the weakest we’ve seen from any Shopify app. If they improved their support quality and communication, this would be a much stronger product overall.