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Customer reviews: Track123 Order Tracking

Develop by Track123

Track123 is a Shopify app designed to streamline order tracking for merchants and customers. This review covers its features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (4,457)

Overall rating
4.9

What Merchants Think

The "Track123 Order Tracking 3D" app has received highly positive feedback from merchants who utilize it to enhance their e-commerce businesses. Users frequently mention its role as a "game-changer," attributing significant improvements to their customer's shopping experience, arising from its user-friendly interface and seamless integration with platforms like Shopify. Real-time tracking and customization capabilities are particularly appreciated, along with outstanding customer support which caters to both technical needs and customization requests.

Key Strengths

  • Easy setup and seamless integration with e-commerce platforms like Shopify.
  • Real-time tracking updates that enhance customer satisfaction.
  • Customizable tracking pages that match brand aesthetics.
  • Responsive and helpful customer support.
  • Reduced customer inquiries due to clear order status visibility.
  • Free plan availability for startups and small businesses.
  • Compatibility with multiple shipping carriers.

Common Concerns

  • The app may request reviews in exchange for removing their branding.
  • Updates can occasionally lag, causing customer dissatisfaction.
  • Lack of certain advanced customization options in some features.

Final Thoughts

Overall, "Track123 Order Tracking 3D" is a highly valued tool for its reliability and efficiency in managing order tracking for e-commerce stores. It is particularly beneficial for enhancing the post-purchase customer experience, making it a recommended choice for both small and large businesses seeking a robust order tracking solution with excellent customer support.

Yuvara

May 11, 2025  on Shopify

I had a problem with the status of the orders and the support from Track123 helped me very well, I can only recommend the app to others.

Scentify

May 11, 2025  on Shopify

Wonderful assistance from support when you need help, and I've tested a few other tracking apps; they are so outdated, this one has a nice modern touch and feel, and so far has everything I need for a tracking app.

The Modern Dreamcatcher Boutique

May 10, 2025  on Shopify

Ich habe außerhalb der Geschäftszeiten ein Request gestellt. Welcher innerhalb von 8h trotzdem bearbeitet wurde, obwohl sie sonst erst 3 Tage später im Dienst wären. Super und vielen Dank nochmal

Mineral Tiles

May 10, 2025  on Shopify

For US users like us, it does not match any tracking from carriers besides UPS, FedEx, and USPS. It won't match the tracking if you ship LTL via RL Carrier, Southeastern Freight, ABF, Estes, AAA, Saia, etc. Setting this up was a waste of time and money. The information the app integrates with the vast list of carriers should be removed from their page.

RandomSpix

May 08, 2025  on Shopify

Amazing Customer service, very fast action in removing the brand name , can't wait to discover the full potential of it . Thanks, keep it up !

Grooved Learning

May 07, 2025  on Shopify

Track123 has been easy to get up and running, and has already made an impact on our "where's my package" outreach. Customizing the landing page was easy. Customer service is very helpful. Highly recommend.

Nuxia Fashion

May 07, 2025  on Shopify

I Have nothing to complain about, really. The app does it's work and I don't have to worry about the tracking. Plus the chat support is personal, light-hearted and you get fast replies, what I find to be also nice!

Carvyx

May 05, 2025  on Shopify

I would recommend Track123 because it helps to build trust with customers by letting them know where their package is at any time they'd like to check.

Vintástico

May 02, 2025  on Shopify

Very attentive, an app that I am still testing but for the moment I love it, and the attention of the team is very competent, in my case it was Salma who helped me. Muy atentos, una app que aun estoy probando pero por el momento me encanta, y la atención del equipo muy competente, en mi caso fue Salma quien me ayudó.

orikibeads

Apr 22, 2025  on Shopify

It’s easy and straight-forward to use, great for those just starting out. Also customer support are incredibly helpful!

Siagé

Apr 20, 2025  on Shopify

Very good app, customers love it and the Support team is very fast and helped with everything I needed. Worth it.

Raverro

Apr 13, 2025  on Shopify

Salma was super helpful and quickly resolved an issue that had been affecting my tracking updates for days. Very responsive, kind, and efficient. Thanks so much for the great service!

WEDOlighter

Apr 13, 2025  on Shopify

Very good service, they helped me solve the problem very patiently. Although these problems were very simple for them, I didn't understand them, so they became complicated. They communicated with me patiently for a long time to help me solve such a simple problem! Thank you very much!

BeautifyFit

Apr 02, 2025  on Shopify

Track123 makes tracking our orders easy and seamless — our customers love the real-time updates and clean interface!

Golfie

Mar 25, 2025  on Shopify

Great tool! Does exactly what it's supposed to do and the customer support is nothing short of awesome.

Accessory Hub

Mar 17, 2025  on Shopify

Track123 is an essential app for any store owner looking to enhance their shipment tracking process. This app offers a user friendly interface that makes tracking shipments straightforward and hassle-free for both store owners and customers.

AnccoPlus

Mar 17, 2025  on Shopify

I like Track123. When I requested to remove the track123 brand, they took an action right awsy. Great Customer service~!! One thing I want you to improve is that when I click the link of Track your order button, the connection is too slow. I hope it will be improved soon. Thank you.

GUNMANSA

Mar 16, 2025  on Shopify

If you’re running an e-commerce business on Shopify, keeping customers informed about their shipments is crucial. Track123 is a game-changer when it comes to logistical tracking, offering a seamless and efficient way to manage and track orders.

MAKEY EU

Mar 11, 2025  on Shopify

The worst app I've ever seen on Shopify! Out of 200 parcels, only a few were able to track the correct order status. Support makes promises and does nothing. Deleted

Massagon

Mar 05, 2025  on Shopify

L'application dispose de vraiment tout ce qu'il faut pour gérer le tracking des commandes en étant simple d'utilisation et personnalisable, je recommande !

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