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Customer reviews: Track123 Order Tracking

Develop by Track123

Track123 is a Shopify app designed to streamline order tracking for merchants and customers. This review covers its features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (1,260)

Overall rating
4.9

What Merchants Think

The "Track123 Order Tracking 3D" app has received highly positive feedback from merchants who utilize it to enhance their e-commerce businesses. Users frequently mention its role as a "game-changer," attributing significant improvements to their customer's shopping experience, arising from its user-friendly interface and seamless integration with platforms like Shopify. Real-time tracking and customization capabilities are particularly appreciated, along with outstanding customer support which caters to both technical needs and customization requests.

Key Strengths

  • Easy setup and seamless integration with e-commerce platforms like Shopify.
  • Real-time tracking updates that enhance customer satisfaction.
  • Customizable tracking pages that match brand aesthetics.
  • Responsive and helpful customer support.
  • Reduced customer inquiries due to clear order status visibility.
  • Free plan availability for startups and small businesses.
  • Compatibility with multiple shipping carriers.

Common Concerns

  • The app may request reviews in exchange for removing their branding.
  • Updates can occasionally lag, causing customer dissatisfaction.
  • Lack of certain advanced customization options in some features.

Final Thoughts

Overall, "Track123 Order Tracking 3D" is a highly valued tool for its reliability and efficiency in managing order tracking for e-commerce stores. It is particularly beneficial for enhancing the post-purchase customer experience, making it a recommended choice for both small and large businesses seeking a robust order tracking solution with excellent customer support.

GUNMANSA

Mar 16, 2025  on Shopify

If you’re running an e-commerce business on Shopify, keeping customers informed about their shipments is crucial. Track123 is a game-changer when it comes to logistical tracking, offering a seamless and efficient way to manage and track orders.

MAKEY EU

Mar 11, 2025  on Shopify

The worst app I've ever seen on Shopify! Out of 200 parcels, only a few were able to track the correct order status. Support makes promises and does nothing. Deleted

Massagon

Mar 05, 2025  on Shopify

L'application dispose de vraiment tout ce qu'il faut pour gérer le tracking des commandes en étant simple d'utilisation et personnalisable, je recommande !

Bellora Bijoux

Mar 04, 2025  on Shopify

Bonjour, C'est une superbe application le suivi est vraiment bien malgré de temps en temps un petit retard de la mise à jour du suivi (environ 24h).

Goldia.com

Feb 26, 2025  on Shopify

As soon as you install and request them to remove their company text in the app page, they request you to leave feedback (yes even for the paid option). This is not ethical and probably the reason for so many feedback ratings they display.

Endure Heat

Feb 25, 2025  on Shopify

Great API and app for tracking and adding a tracking page to your store. One great way to increase customer service

Aleph

Feb 25, 2025  on Shopify

Very good app especially for those starting newly. Only thing I would like is more options and customizations. We will be sticking with them until we scale, and then upgrading our plan so we can unlock more customizations!

ALIGN

Feb 24, 2025  on Shopify

We’re so happy we made the switch to Track123. It has a much more aesthetically pleasing interface and it’s easy for our customers to use. The back end was super simple to set up and customer support is friendly and helpful.

Luxury Supps

Feb 23, 2025  on Shopify

Honestly, a really good app. Helps a lot for dropshippers. Should really get after it and check it out. Cheers.

Tauva

Feb 22, 2025  on Shopify

Track123 has been really in helping my customers track their orders! Its simple, effective, and neat. 100% recommend!

VillaVita

Feb 20, 2025  on Shopify

Exceptionally EASY to use, the replied INSTANTLY about removing the branding on my page, and I've already had customers use this feature. Thanks.

Horizon One

Feb 20, 2025  on Shopify

Track123 provides a must have service for any online store. The app regularly sends reports that inform you about your sales and allows you and the customers to look up an order via a simple page that can be implemented right in your store.

AAP

Feb 20, 2025  on Shopify

Love the ease of use. Customers love this feature. Every store should have a form of tracking on their site! Helps reduce customer emails so I can focus on the needle moving tasks.

For Our Little One

Feb 18, 2025  on Shopify

So far so good. I have no complaints and they work as advertised. Setup was easy as was store integration.

BELORIA

Feb 17, 2025  on Shopify

Track123 ist eine erstklassige Lösung für die Sendungsverfolgung! Die App ist benutzerfreundlich, bietet zahlreiche Anpassungsmöglichkeiten und lässt sich mühelos in den Shop integrieren. Dank der vielseitigen Funktionen wird das Tracking für Kunden transparenter und professioneller. Absolute Empfehlung!

Mora Lana

Feb 14, 2025  on Shopify

I would say by far the best app that offers a free plan for order tracking! It takes the user experience to a whole new level. The customer support is very kind and responsive aswell.

Cloud 9 Emporium

Feb 13, 2025  on Shopify

Track123 is simple, quick, and adds a layer of professionalism to your store. Would definitely recommend to colleges looking for a tracking system. If there is any problem the technical team is ready to help right away with no hesitation, that is a game changer!

GYMYARD

Feb 12, 2025  on Shopify

The best app for tracking on Shopify. A lot of personalization options and extremely fast support, definitely recommend!

QueenVenci

Feb 09, 2025  on Shopify

Track123 has been a game-changer for my business! The branded tracking pages make my store look more professional, and my customers love getting real-time updates on their orders. The integration with multiple carriers ensures smooth tracking, and it has significantly reduced the number of “Where’s my order?” inquiries. The setup was super easy, and the customization options allowed me to match the tracking page perfectly with my brand. The analytics feature also gives me great insights into shipment statuses. Highly recommend Track123 to any eCommerce store looking for a reliable and user-friendly tracking solution!

Swice Pickleball

Feb 06, 2025  on Shopify

I’ve been using Track123 for a while now, and it’s honestly a game-changer for tracking orders. It integrates super easily with Shopify, and the tracking page looks clean and professional. My customers love getting real-time updates, which has cut down on "Where’s my order?" emails. Setup was a breeze, and I really appreciate the customization options—it makes everything feel on-brand. I highly recommend giving Track123 a try!

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