We installed Track123 on both of our Shopify stores and unfortunately it has been nothing but problems. The app does not synchronize data properly, and the functionality is completely different from what the description suggests. The listing feels misleading – it forces you into installing and paying for a subscription, only to discover that the app is unstable, difficult to use, and far from what was promised. We have tried contacting chat support numerous times, but as a store owner I simply don’t have days to spend explaining issues that should have been clearly described upfront. Even during normal business hours in Central Europe, chat often tells you to wait two hours for a response. That’s unacceptable when you’re running a business. The most serious issue is that the app provides false and misleading delivery information. We found out by accident after several days that customers were being shown incorrect tracking details – something extremely embarrassing and damaging for our reputation. Overall, the app feels unstable, unpredictable, and unprofessional. If Track123 wants to gain trust, they need to clearly describe limitations, fix their synchronization problems, and provide real-time support. Until then, I would strongly advise others to avoid installing it and wasting valuable time and money.

L'abonnement est à 9 dollars par mois, mais je me suis vu facturer 46 dollars sur un seul mois sans qu'on me prévienne.

The app itself works well and has great potential, but the customer support experience has been extremely frustrating. I reported a product recommendation issue over a week ago, and support has been replying piece by piece without actually resolving the problem. It feels like they aren’t fully reading the emails, which makes it very difficult to get clear answers. We’ve also been stuck in a loop trying to verify our email through DNS—support has given us more than a dozen different fixes, none of which worked. Instead of addressing the issue properly, they keep repeating the same non-working instructions. The app is solid, but the support is by far the weakest we’ve seen from any Shopify app. If they improved their support quality and communication, this would be a much stronger product overall.

I had a good experience using this App till recently. I can't open the app from my shopify store and I've sent out mutiple emails to the support team. ANd someone reach out to me a few days later saying they can't find my domain. THe tracker doesn't work now and it significantly affects my store customer experiences and business. I paid $468 annual fee that doesn't end till February, 2026. And now I have no choice but uninstalled the app and install it again.

Bullshit app, keeps crashing, never use this

For US users like us, it does not match any tracking from carriers besides UPS, FedEx, and USPS. It won't match the tracking if you ship LTL via RL Carrier, Southeastern Freight, ABF, Estes, AAA, Saia, etc. Setting this up was a waste of time and money. The information the app integrates with the vast list of carriers should be removed from their page.

The worst app I've ever seen on Shopify! Out of 200 parcels, only a few were able to track the correct order status. Support makes promises and does nothing. Deleted

no help through email

As soon as you install and request them to remove their company text in the app page, they request you to leave feedback (yes even for the paid option). This is not ethical and probably the reason for so many feedback ratings they display.

A tracking application that does not update its status regularly. = SUCK TRACKING APP From support they indicate that it is every 3 hours and that if there is a bad connection it may be more. WHERE HAS THIS BEEN SEEN? I have an expedition with 15 hours without updating the status, when the order was already in delivery and delivered and they had not even stated that it was in transit! I don't think this is valid.

Do not recommend. They charge much more than expected and have very bad service

It's blue chips all the way! I love it

This app is ridiculously expensive. I've had to upgrade my package four times already, and I'm currently paying $69. It seems like it will keep increasing. They even disable tracking without any notification until you go into the app. I'm super dissatisfied.

Recently, I installed the app, and my store is in the testing phase without any real orders. However, the app shows 100 out of 100 remaining total orders, and I can't use the app without being forced to buy a plan.

Paypal integration doesn't work, and support is SUPER slow =/