Shopify Ticket management apps 2025

Simmer: Food Service/Cafe POS

$30 / Month

9.1

10 Reviews

Tickets & modifiers for Coffee Shops using POS Show more

Simmer: Coffee Shop POS is a powerful application designed to elevate the point-of-sale experience for coffee shops and small restaurants. By introducing product modifiers and flexible ticket management, Simmer integrates seamlessly with existing POS systems, enhancing efficiency and accuracy. The app allows users to create modifiers as standard products, which can then be assigned through App Blocks, ensuring streamlined ordering and inventory management. This approach simplifies the process for both staff and customers, improving the overall service experience. Additionally, Simmer offers robust ticket management features, enabling businesses to track customer tickets with both pre-pay and post-pay options. The accurate reporting feature ensures that every modifier is treated as a real product, providing reliable data for managing inventory and sales. Overall, Simmer offers a comprehensive solution for small hospitality businesses looking to optimize their operations.

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Inventory management

Pos integration

Ticket management

Accurate reporting

Product modifiers

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Keeping ‑ Helpdesk for Gmail

$30-$48 / Month

8.2

1 Reviews

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The customer support helpdesk that integrates with Gmail Show more

Keeping - Helpdesk for Gmail transforms your team's Gmail account into a comprehensive help desk tool, seamlessly integrating customer support functionalities directly into your inbox. Designed specifically for eCommerce teams of all sizes, this app allows you to manage support emails without the need for an external help desk solution. Support requests arriving in your shared inbox are automatically converted into support tickets, which can then be synced across your team for effective collaboration. Within Gmail, you can easily assign, discuss, and prioritize these tickets, ensuring streamlined and efficient customer support management. Additionally, Keeping enables you to view customer order information directly within Gmail, offering context for each interaction. With advanced reporting features, you can gain insights into response times, ticket volume, and agent performance, allowing you to continually optimize your support operations.

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Advanced reporting

Support ticketing

Gmail integration

Team sync

Order information

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ChannelReply

8.2

2 Reviews

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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.

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Issue refunds

Order info integration

Direct replies

Personalized autoreplies

Update order info

Identify messages

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3Dsellers ‑ CRM & Helpdesk

$25-$199 / Month

9.1

2 Reviews

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Helpdesk, Customer Service, Customer Support, Ticket, Feedback Show more

3Dsellers - CRM & Helpdesk is a comprehensive solution designed to streamline the operations of online sellers by integrating seamlessly with popular eCommerce platforms like Shopify, Amazon, and eBay. With more than a decade of experience, the app has empowered thousands of businesses to expand their reach and improve efficiency. Its robust suite of tools includes a centralized eCommerce Helpdesk that consolidates customer support, an order management system for efficient transaction handling, and automated feedback as well as product review requests to enhance customer engagement. The app's features also boast functionalities such as email templates for quicker responses, auto-responders to automate workflow, and auto messages for maintaining customer communication. Additionally, 3Dsellers offers automated feedback reminders and alerts to facilitate positive customer reviews. By using 3Dsellers, business owners can concentrate on scaling their enterprises while the app takes care of operational complexities.

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Centralized helpdesk

Email templates

Auto responder

Auto messages

Automated feedback

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GenaBanana

$50 / Month

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AI-powered customer support with call transcripts and ticket management. Show more

GenaBanana is a revolutionary customer service app that provides your store with an exclusive AI-powered phone support line, ensuring seamless customer interactions without the usual hassles. Designed to enhance customer satisfaction, the application allows your clients to call your dedicated number anytime they need assistance, where they interact with a natural-sounding AI voice agent. As the AI handles inquiries about orders or services, it automatically creates organized tickets, streamlining your request management process. Additionally, GenaBanana offers full call transcripts, granting you complete visibility into each conversation, making it easier to track any issues and maintain high service standards. With GenaBanana, it's like having an efficient, tireless customer service team on board, dedicated to providing excellent support round-the-clock. Say goodbye to the complexities of traditional customer service and embrace a modern, hassle-free solution with GenaBanana.

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Ticket management

Call transcripts

Ai voice agent

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Onepilot

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Boost agents' productivity by providing the orders' details Show more

Onepilot is a versatile Shopify application designed to streamline customer care outsourcing with simplicity and flexibility. It ensures a 100% human-driven, instant, and round-the-clock response to customer inquiries. By integrating Onepilot with Shopify, customer service agents gain direct access to order information and statuses via the Ticket Center, enhancing their ability to efficiently manage and resolve tickets. This application centralizes ticketing by allowing the resolution of tickets from all tools in one place. Additionally, Onepilot consolidates back-office, payment, and supplementary tools, providing a comprehensive resource hub for agents. To further empower agents, Onepilot offers access to knowledge bases and training courses, equipping them with the knowledge needed to provide exceptional customer support.

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24/7 support

Order details retrieval

Ticket processing integration

Unified ticket center

Access knowledge bases

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Helpdesk + Live chat DeskXpand

$19-$99 / Month

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Helpdesk, Live Chat & WhatsApp: All-in-one support. Show more

DeskXpand is a comprehensive helpdesk and live chat solution that centralizes customer support across diverse channels, including email, chat, forms, Facebook, WhatsApp, and Instagram. Designed to enhance your support team's efficiency, it provides seamless access to order details, FAQs, and canned responses with just a click. By automating tasks such as ticket creation, DeskXpand significantly boosts agent productivity, ensuring a more streamlined customer service experience. It empowers businesses by turning satisfied customers into repeat patrons through its robust Shopify helpdesk integration. Furthermore, the app offers a shared inbox to consolidate inquiries and automate query routing to specialized teams, fostering quicker resolution. With customizable reply templates, DeskXpand optimizes communication to maintain consistent and high-quality customer interactions. Easily embed live chat into your Shopify store and experience enhanced support capabilities in seconds.

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Customizable templates

Multi-channel support

Automation features

Shared inbox

Order details access

Canned responses

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Unified Repairs Support

$14.99-$49.99 / Month

7.3

4 Reviews

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All-in-One Repair Management Software Show more

Unified Repairs Support is a comprehensive app designed to streamline the repair management process for businesses. It allows users to create unlimited repair requests, ensuring efficient tracking and management of tasks. With the ability to register customers with each repair request, businesses can maintain detailed customer records. The app offers flexibility in managing request statuses, allowing customization beyond the standard "open," "repaired," and "completed" labels, complemented by assigning vibrant colors for easy status identification. Users can track the history of repairs and create unlimited email templates linked to various statuses, facilitating seamless communication throughout the repair process. Additionally, the app simplifies inventory management by enabling users to generate draft orders based on the products used in repairs. Easy to install, with features like internal chat history, ticket notifications, and customer-side form integration, Unified Repairs Support enhances operational efficiency from request submission to completion.

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Email templates

Draft orders

Unlimited repair requests

Customer registration

Status change

Repair history tracking

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UnanimityAI

$290-$990 / Month

1 Reviews

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Automate support with AI centralizing inquiries for efficiency Show more

UnanimityAI is a cutting-edge application designed to revolutionize customer support by consolidating inquiries from platforms like WhatsApp, Instagram, and Gmail into a single unified interface. This powerful tool streamlines ticket management by automatically routing complex issues to designated team members and employs advanced AI to provide immediate, context-aware responses. Perfect for expanding businesses and overloaded support teams, UnanimityAI significantly reduces response times and boosts customer satisfaction, allowing teams to prioritize more strategic initiatives. The AI assistant not only drafts efficient responses for routed tickets but also optimizes order management by retrieving and updating order details. Embrace a simplified support process and elevate your service efficiency with UnanimityAI. With smart routing functions, this app ensures seamless coordination and manages customer interactions with unprecedented ease.

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Smart routing

Automated order management

Centralized inquiries

Ai instant responses

Streamlined ticket management

Efficient draft responses

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CXBOX

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Rise up sales by cross-selling feature Show more

CXBOX is an innovative app designed to elevate customer support and overall user experience by providing personalized solutions. It seamlessly integrates with the Zendesk agent workspace, enabling support teams to respond to and resolve tickets quickly with access to real-time customer information. With just one click, agents can effortlessly recommend products, thereby enhancing customer satisfaction and driving sales. CXBOX also offers comprehensive reports that detail sales data and the effectiveness of product recommendations, providing valuable insights for marketing strategies. Additionally, the app features an intuitive admin console for streamlined management and oversight of customer interactions and recommendations. With CXBOX, organizations can enhance their customer service operations and gain deeper insights into customer needs and behaviors.

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Personalized recommendations

Sales reports

Marketing insights

Real-time customer data

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Desku: Leading AI Chatbot

$49-$69 / Month

7.5

2 Reviews

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Market, Sell & Support with the All In One Messaging Platform Show more

Desku − AI Chatbot + ChatGPT is a powerful customer experience platform tailored for online stores aiming to enhance their customer service and drive sales. This versatile application provides ready-to-use sales and support chatbots that effectively increase revenue by swiftly answering common queries from customers. By consolidating all customer interactions, Desku ensures seamless communication across various channels, such as email, chat, Instagram, and Facebook, through a unified inbox. It streamlines operations with features like order management, allowing users to edit, refund, duplicate, and cancel orders directly within the platform. Desku also enhances efficiency through AI-powered ticket management, enabling quick responses to customer inquiries. Its AI CoPilot feature equips support teams with instant access to comprehensive customer details, further elevating service quality. Additionally, Desku offers 24/7 AI support to tackle FAQs via a Help Center and chat functionalities, ensuring consistent and reliable customer assistance.

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Order management

Quick responses

24/7 ai support

Omnichannel inbox

Ai copilot

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Solve Hero

$100 / Month

AI Powered Customer Support Show more

Solve Hero is an innovative customer support application tailored for Shopify users, seamlessly integrating into your Shopify admin interface. It streamlines the support process by routing customer emails directly to the app, where queries and support requests are efficiently managed. The app utilizes advanced AI technology to generate ticket responses, which are then sent out to customers via email. Users can enhance their AI Assistant's capabilities by creating a comprehensive training manual, incorporating store policies and product information. This feature allows the AI Assistant to provide accurate and context-specific responses, improving the overall customer experience. With Solve Hero, businesses can optimize their support workflows, ensuring quick and effective communication through the power of artificial intelligence.

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Email ticket routing

Ai response generation

Training manual management

HelpZenith ‑ Ticket & HelpDesk

$10-$299 / Month

(1/5)

1 Reviews

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Efficiently elevate customer satisfaction with HelpZenith. Show more

HelpZenith ‑ Ticket & HelpDesk is a robust customer support solution designed to enhance service delivery and streamline ticket management. This versatile app allows businesses to transform incoming emails into tickets, consolidating them within a centralized system for efficient handling. With HelpZenith, access detailed reports that offer valuable insights into support activities, aiding in continuous improvement and strategic decision-making. The app also features workflow automation, facilitating the automatic assignment, categorization, and response to queries, thereby optimizing operational efficiency. Users are empowered with a seamless customer portal enabling them to independently create, manage, and track their support tickets. HelpZenith revolutionizes customer support by simplifying complexities and boosting satisfaction levels, fostering a more responsive and effective support experience. Embrace this all-in-one solution to embark on a transformative support journey that elevates your business’s reputation for exceptional service.

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Workflow automation

Customer portal

Ticket management

Detailed reports

Email-to-ticket

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Ticket Spot

8.2

1 Reviews

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"Integrate e-commerce and event management seamlessly with Ticket Spot." Show more

Ticket Spot is a versatile app that integrates effortlessly with your Ecwid Store, merging e-commerce functionality with robust event management features. It streamlines the checkout process by leveraging the familiar Ecwid interface, while independently handling attendee management, communication, and check-ins. This ensures a smooth and professional experience for both organizers and participants. Ticket Spot stands out with its advanced customization capabilities, allowing you to enhance the aesthetic appeal of your event listings. Its AI-powered tools create engaging titles and descriptions, boosting the visibility of your events. Additionally, Ticket Spot features a customizable widget that is easy to install on any Ecwid page, providing a cohesive experience that aligns with your store’s brand. This integration makes Ticket Spot an ideal solution for managing events while maintaining your store’s identity.

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Seamless integration

Customizable widget

Advanced customization

Ai-generated descriptions

Attendee management

Event check-in

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Calendar

$5.99 / Month

(4.5/5)

537 Reviews

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Showcase and manage events with synced calendars and ticket sales. Show more

The Boom Events Calendar is a versatile and responsive event calendar app designed to simplify event management and enhance user engagement. With ten unique layouts, you can beautifully showcase your events in formats such as Monthly, Weekly, Daily, Yearly, Agenda, and even Map views. Seamlessly sync your events with popular platforms like Google, Outlook, Zoom, and more, enabling efficient management and cross-platform accessibility. The app not only allows you to schedule events but also offers features like collecting RSVPs, selling tickets, and managing guest lists directly through its intuitive interface. Visitors to your website can easily add their events to your public calendar, fostering community interaction. Furthermore, you can categorize events, share them on social media, and allow users to search for events effortlessly. Its customizable design enables alignment with your website aesthetics, ensuring a coherent look while supporting features like language translation and timezone adaptation for a truly global reach.

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Social media sharing

Multiple layouts

Mobile app management

Event registration

Event showcasing

Ticket sales

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Helpdesk + Live chat DeskXpand

$19-$99 / Month

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Helpdesk, Live Chat & WhatsApp: All-in-one support. Show more

DeskXpand is a comprehensive helpdesk and live chat solution that centralizes customer support across diverse channels, including email, chat, forms, Facebook, WhatsApp, and Instagram. Designed to enhance your support team's efficiency, it provides seamless access to order details, FAQs, and canned responses with just a click. By automating tasks such as ticket creation, DeskXpand significantly boosts agent productivity, ensuring a more streamlined customer service experience. It empowers businesses by turning satisfied customers into repeat patrons through its robust Shopify helpdesk integration. Furthermore, the app offers a shared inbox to consolidate inquiries and automate query routing to specialized teams, fostering quicker resolution. With customizable reply templates, DeskXpand optimizes communication to maintain consistent and high-quality customer interactions. Easily embed live chat into your Shopify store and experience enhanced support capabilities in seconds.

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Customizable templates

Multi-channel support

Automation features

Shared inbox

Order details access

Canned responses

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Sell tickets

$25 / Month

(3.6/5)

183 Reviews

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"Streamlined ticket sales and event management with customizable features." Show more

Sell Tickets is a comprehensive app designed to streamline the process of selling tickets and managing event registrations on your website. With its quick setup, you gain complete control over event ticketing, allowing you to efficiently oversee the sales process. The app automatically sends customized, barcoded e-tickets for a seamless buyer experience and provides the option to print door lists or download attendee checklists for event management. Featuring customizable booking forms, Sell Tickets caters to diverse audience needs with support for multiple languages and currencies. Enhance your sales with discount codes and secure payments by integrating with Stripe or PayPal, with the added benefit of exporting customer data. The app also offers customization in ticket appearance and the ability to tailor the data collection process from attendees, ensuring you gather the precise information you need for a successful event.

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Multi-language support

Customizable booking forms

Payment integration

Discount code creation

Streamlined ticket sales

Event management tools

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Ticket Spot

$7.99 / Month

7.4

83 Reviews

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All-in-one event management: Customize tickets, integrate platforms, engage attendees effortlessly. Show more

Ticket Spot is a versatile, all-in-one event management platform designed to streamline the process of creating, managing, and promoting events. With its fully customizable white-label ticketing system, you can design tickets that perfectly match your brand's identity using various templates, layouts, and styles. The app's built-in messaging tools, including an advanced email builder and SMS sender, enable you to engage attendees effectively with personalized communications. Take advantage of Ticket Spot's promotional features to make your event go viral, utilizing social media promotions and professionally hosted landing pages. Effortlessly sync your event calendar with third-party services such as Google, Zoom, and Eventbrite to ensure smooth integration into your marketing ecosystem. The platform allows you to set up your event in minutes, with features like diverse ticketing options, secure payment processing, and real-time sales tracking. Whether you're organizing a small workshop or a massive conference, Ticket Spot enriches your event planning and enhances the overall attendee experience.

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Automated notifications

Secure payment processing

3rd party integration

White-label ticketing

Customizable ticketing

Real-time sales tracking

Add to Site

GenaBanana

$50 / Month

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AI-powered customer support with call transcripts and ticket management. Show more

GenaBanana is a revolutionary customer service app that provides your store with an exclusive AI-powered phone support line, ensuring seamless customer interactions without the usual hassles. Designed to enhance customer satisfaction, the application allows your clients to call your dedicated number anytime they need assistance, where they interact with a natural-sounding AI voice agent. As the AI handles inquiries about orders or services, it automatically creates organized tickets, streamlining your request management process. Additionally, GenaBanana offers full call transcripts, granting you complete visibility into each conversation, making it easier to track any issues and maintain high service standards. With GenaBanana, it's like having an efficient, tireless customer service team on board, dedicated to providing excellent support round-the-clock. Say goodbye to the complexities of traditional customer service and embrace a modern, hassle-free solution with GenaBanana.

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Ticket management

Call transcripts

Ai voice agent

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Willdesk: Live Chat&AI Chatbot

$16.9-$149.9 / Month

8.6

391 Reviews

Unlock Deals 30% off

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.

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Social media integration

Customizable interface

Mobile app support

Order tracking

Email marketing integration

Chatbot automation

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Shopify Ticket management apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 12 Apps

Simmer: Food Service/Cafe POS

Keeping ‑ Helpdesk for Gmail

ChannelReply

3Dsellers ‑ CRM & Helpdesk

GenaBanana

Onepilot

Helpdesk + Live chat DeskXpand

Unified Repairs Support

UnanimityAI

CXBOX

Desku: Leading AI Chatbot

Solve Hero

HelpZenith ‑ Ticket & HelpDesk

Ticket Spot

Calendar

Helpdesk + Live chat DeskXpand

Sell tickets

Ticket Spot

GenaBanana

Willdesk: Live Chat&AI Chatbot