Solve Hero

Develop by Shopify

$100

/ Month

AI Powered Customer Support

Email ticket routing

Ai response generation

Training manual management

About Solve Hero

Launched Mar 13, 2024

Built by Shopify

Address

Baltic Chambers, 50 Wellington Street, Glasgow, SCT, G2 6HJ, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Solve Hero amplifies your team to quickly answer customer support tickets with AI.

Solve Hero is a full customer support application, embedded in your Shopify admin. Customers email their questions and support requests to your email address which is routed to Solve Hero. Send ticket responses to our AI backend, which are then emailed to your customer. Manage your AI training manual by adding store policies and products to manual, which your AI Assistant then leverages.

Customer support ticket management, receive and send responses over email.
Manage your AI Assistants, create support manuals using Shopify products.
Quickly respond to tickets using artificial intelligence.

Pros

AI-powered customer support reduces manual workload
Fully integrated with Shopify admin for seamless operation
Automatically routes customer emails to the app for management
Allows for quick responses to support tickets using AI
Customizable AI training manual can leverage store policies and product information

Cons

Dependence on AI may sometimes result in inaccurate responses
Initial setup and training of AI may require time and effort
Over-reliance on AI might reduce the need for human customer service skills
Integration with other platforms besides Shopify is not mentioned, limiting its use to Shopify-only stores
Potential security and privacy concerns with routing customer emails through an AI backend