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Solve Hero logo

Solve Hero

Develop by Shopify

$100

/ Month

AI Powered Customer Support

Email ticket routing
Ai response generation
Training manual management
The app is no longer available

About Solve Hero

Launched Mar 13, 2024

Categories

Built by Shopify

Address

2202 N WEST SHORE BLVD STE 200-3046, Tampa, FL, 33607, US

Website Support Portal Privacy policy Tutorial FAQ Document
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Description

Solve Hero amplifies your team to quickly answer customer support tickets with AI.

Solve Hero is a full customer support application, embedded in your Shopify admin. Customers email their questions and support requests to your email address which is routed to Solve Hero. Send ticket responses to our AI backend, which are then emailed to your customer. Manage your AI training manual by adding store policies and products to manual, which your AI Assistant then leverages.

Solve Hero is a full customer support application, embedded in your Shopify admin. Customers email their questions and support requests to your email address which is routed to Solve Hero. Send ticket responses to our AI backend, which are then emailed to your customer. Manage your AI training manual by adding store policies and products to manual, which your AI Assistant then leverages. more
  • Customer support ticket management, receive and send responses over email.
  • Manage your AI Assistants, create support manuals using Shopify products.
  • Quickly respond to tickets using artificial intelligence.

Pros

  • AI-powered customer support reduces manual workload
  • Fully integrated with Shopify admin for seamless operation
  • Automatically routes customer emails to the app for management
  • Allows for quick responses to support tickets using AI
  • Customizable AI training manual can leverage store policies and product information

Cons

  • Dependence on AI may sometimes result in inaccurate responses
  • Initial setup and training of AI may require time and effort
  • Over-reliance on AI might reduce the need for human customer service skills
  • Integration with other platforms besides Shopify is not mentioned, limiting its use to Shopify-only stores
  • Potential security and privacy concerns with routing customer emails through an AI backend

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