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bitChat: WhatsApp AI Chatbot logo

bitChat: WhatsApp AI Chatbot

Develop by Shopify

$39-$299

/ Month
Free plan available 7 Days Free Trial

Connect instantly to WA. Complete WA Platform, CS, Widget.

Product recommendations
Order tracking
Ticketing system
Ai training
Ai agents
Flow builder
Multi-step quizzes
Ai chatbot support
Ai tagging

About bitChat: WhatsApp AI Chatbot

Launched May 01, 2023

Categories

Built by Shopify

Address

Av. Apoquindo 6550, Las Condes, RM, 7560903, CL

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

Turn chats into checkouts - 24/7 AI Agent that answers, sells and tag chats on WhatsApp, IG & FB.

bitChat turns WhatsApp, Instagram and Facebook messages into sales and instant support. The AI answers FAQs, recommends products, adds items to cart and drops secure checkout links. Chats are auto‑tagged for CRM and routed to a shared inbox when humans need to step in. Runs on the official WhatsApp Cloud API, syncs live with your store data, and sets up in minutes—no code required.

bitChat turns WhatsApp, Instagram and Facebook messages into sales and instant support. The AI answers FAQs, recommends products, adds items to cart and drops secure checkout links. Chats are auto‑tagged for CRM and routed to a shared inbox when humans need to step in. Runs on the official WhatsApp Cloud API, syncs live with your store data, and sets up in minutes—no code required. more
  • 24/7 AI replies on WhatsApp, IG & FB
  • Build carts & send checkout links in chat
  • AI‑tag chats for CRM & handoff
  • Shared inbox for all agents
  • Official WhatsApp Cloud API

Pros

  • All-in-one communication platform designed for Shopify stores using WhatsApp
  • Unifies customer communication into one inbox
  • Features AI Agents for efficient customer service
  • Includes Ticketing system to keep inquiries organized
  • Advanced Flow builder for creating no-code automations
  • Tracks web activity for better customer insights
  • AI Chatbot specializes in e-commerce tasks like Product Recommendations and Order Tracking
  • Supports multi-step quizzes for enhanced customer support and sales optimization
  • 24/7 AI Chatbot support on WhatsApp and Instagram
  • Automated AI Training integrates product info and order history seamlessly
  • Intelligent AI Tagging for re-marketing and insights
  • Omni-channel support for WhatsApp, Instagram, and Google

Cons

  • May require an initial setup period for full integration with Shopify
  • Dependent on AI accuracy which might need occasional manual adjustments
  • Might need continuous updates to keep up with evolving e-commerce trends
  • Advanced features could have a steeper learning curve for non-technical users

Top Helpful Reviews

Laksmi Parfumerie

Sep 27, 2025  on Shopify

No me funcina el bot a como debe de ser, slicite que me colaboren con el tema de que la app me saca de donde este configurando a la página principal, problemas con la app y no tuve mejorias. Necedito el reintegro. No se logro configurar adecuadamente.

VARIEDADES KyS

Sep 23, 2025  on Shopify

Working with Bitchat has been key to ensuring my online store's service runs smoothly and professionally. Their integration with Shopify has allowed me to automate WhatsApp communications, allowing the AI ​​to serve customers exactly the way I need: quickly, accurately, and in a style that reflects my business's identity. What I appreciate most is the ease of implementation and the support they provide; it's clear they understand what an entrepreneur needs to improve their customer experience. Thanks to them, my store can now operate 24/7 in an organized and effective manner. I definitely recommend Bitchat to any business looking to take their service to the next level.

Laser Madeira

Sep 18, 2025  on Shopify

Mais importante do que uma solução, é o apoio ao cliente pois quando as coisas deixam de funcionar, a empresa pára e precisamos de agir no imediato. Começamos a testar o Bitchat há 6 meses e estamos muito satisfeitos com os resultados, e principalmente com o apoio que temos tido via whatsapp. Por isso, e de uma forma muito honesta, recomendo o Bitchat.

Jardin Velharia

Sep 07, 2025  on Shopify

This is a great app for those looking for a reliable client service agent to work on whatsapp and instagram DM. We have worked with a lot of options and bitChat is the the best we have come to use so far: 1 - the agent is very reliable and the conversational model is very loyal to our knowledge base and never allucinates. The dashboard is also very easy to use and there is a lot of space for prompts. 2 - the cost - benefit of Bitchat also good as we have one provider for both whatsapp and instagram DM where we get most our demands from clients. The support is also great. Our business model is a little more complex than usual and support has been very opened to hear our issues and adapt the tool as much as possible to cover our needs.

Bijuego

Aug 30, 2025  on Shopify

Non sono nuovo al mondo degli assistenti AI ma devo dire che quest'app mi sta lasciando veramente senza parole in termini di qualità prezzo. E' assolutamente sbalorditiva. I ragazzi del servizio clienti, seppur quest'ultimo non è secondo me sviluppato in modo comodo e rapido, sono molto carini e super utili. Consiglio vivamente

Pursenalization

Aug 27, 2025  on Shopify

Such a useful app for using AI on WhatsApp. The customer support team is really helpful and responsive. My brand has a lot of different items, and the AI is able to fetch almost everything quickly. Sometimes it misses one or two products, but whenever that happens, the support team jumps in right away to fix it. Overall a great experience!

LifeWall - Outdoor and Landscape Design Agency

Aug 21, 2025  on Shopify

features are good, but there is not customer support. AI Agent is responding to some queries and not responding to some.

Comcast Group

Jul 17, 2025  on Shopify

The support team was truly great — they helped me figure out complex backend technicalities I couldn’t solve on my own. Super fast responses and really knowledgeable. Would definitely recommend!

吃货老板娘® LadyBossFoodie

Mar 12, 2025  on Shopify

When we were struggling with random Whatsapp Business bans, the team has helped us in setting up Whatsapp Business API and supported our migration and our never-ending questions. We've been using this for 2-3 months now, no big hiccups, works like a charm.

StyleSphere

May 17, 2024  on Shopify

bitChat is a lifesaver! Managing customer inquiries on WhatsApp has never been easier. The AI chatbot is super helpful, and the ticketing system keeps everything organized.

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