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Customer reviews: bitChat: WhatsApp AI Chatbot

Develop by Shopify

Reviews (14)

Overall rating
4.4

What Merchants Think

Merchants universally appreciate "bitChat: WhatsApp AI Chatbot" for its reliability and effectiveness in managing customer service on platforms like WhatsApp and Instagram. Many users highlight the app's excellent support system, which quickly addresses any issues. Merchants find the app instrumental in improving communication efficiency and increasing customer satisfaction.

Key Strengths

  • Reliable and accurate AI chatbot that aligns well with existing knowledge bases.
  • Efficient dual-platform management for WhatsApp and Instagram DMs.
  • Responsive and knowledgeable customer support team.
  • Simple and user-friendly interface.
  • Effective ticketing system for organized customer inquiry management.

Common Concerns

  • Occasional lapses in AI's product recognition.
  • Somewhat inconsistent customer support experience reported by a minority.

Final Thoughts

Overall, "bitChat: WhatsApp AI Chatbot" is positively received by merchants for enhancing customer service capabilities. While there are minor areas for improvement, such as consistency in AI responses and support, the app's strengths in reliability and features make it a highly recommended tool for businesses looking to streamline their communication on WhatsApp and Instagram.

Laksmi Parfumerie

Sep 27, 2025  on Shopify

No me funcina el bot a como debe de ser, slicite que me colaboren con el tema de que la app me saca de donde este configurando a la página principal, problemas con la app y no tuve mejorias. Necedito el reintegro. No se logro configurar adecuadamente.

VARIEDADES KyS

Sep 23, 2025  on Shopify

Working with Bitchat has been key to ensuring my online store's service runs smoothly and professionally. Their integration with Shopify has allowed me to automate WhatsApp communications, allowing the AI ​​to serve customers exactly the way I need: quickly, accurately, and in a style that reflects my business's identity. What I appreciate most is the ease of implementation and the support they provide; it's clear they understand what an entrepreneur needs to improve their customer experience. Thanks to them, my store can now operate 24/7 in an organized and effective manner. I definitely recommend Bitchat to any business looking to take their service to the next level.

Laser Madeira

Sep 18, 2025  on Shopify

Mais importante do que uma solução, é o apoio ao cliente pois quando as coisas deixam de funcionar, a empresa pára e precisamos de agir no imediato. Começamos a testar o Bitchat há 6 meses e estamos muito satisfeitos com os resultados, e principalmente com o apoio que temos tido via whatsapp. Por isso, e de uma forma muito honesta, recomendo o Bitchat.

Jardin Velharia

Sep 07, 2025  on Shopify

This is a great app for those looking for a reliable client service agent to work on whatsapp and instagram DM. We have worked with a lot of options and bitChat is the the best we have come to use so far: 1 - the agent is very reliable and the conversational model is very loyal to our knowledge base and never allucinates. The dashboard is also very easy to use and there is a lot of space for prompts. 2 - the cost - benefit of Bitchat also good as we have one provider for both whatsapp and instagram DM where we get most our demands from clients. The support is also great. Our business model is a little more complex than usual and support has been very opened to hear our issues and adapt the tool as much as possible to cover our needs.

Bijuego

Aug 30, 2025  on Shopify

Non sono nuovo al mondo degli assistenti AI ma devo dire che quest'app mi sta lasciando veramente senza parole in termini di qualità prezzo. E' assolutamente sbalorditiva. I ragazzi del servizio clienti, seppur quest'ultimo non è secondo me sviluppato in modo comodo e rapido, sono molto carini e super utili. Consiglio vivamente

Pursenalization

Aug 27, 2025  on Shopify

Such a useful app for using AI on WhatsApp. The customer support team is really helpful and responsive. My brand has a lot of different items, and the AI is able to fetch almost everything quickly. Sometimes it misses one or two products, but whenever that happens, the support team jumps in right away to fix it. Overall a great experience!

LifeWall - Outdoor and Landscape Design Agency

Aug 21, 2025  on Shopify

features are good, but there is not customer support. AI Agent is responding to some queries and not responding to some.

Comcast Group

Jul 17, 2025  on Shopify

The support team was truly great — they helped me figure out complex backend technicalities I couldn’t solve on my own. Super fast responses and really knowledgeable. Would definitely recommend!

吃货老板娘® LadyBossFoodie

Mar 12, 2025  on Shopify

When we were struggling with random Whatsapp Business bans, the team has helped us in setting up Whatsapp Business API and supported our migration and our never-ending questions. We've been using this for 2-3 months now, no big hiccups, works like a charm.

StyleSphere

May 17, 2024  on Shopify

bitChat is a lifesaver! Managing customer inquiries on WhatsApp has never been easier. The AI chatbot is super helpful, and the ticketing system keeps everything organized.

SESA

Mar 08, 2024  on Shopify

Very good app, help us to manage customers chat, have a clean simple and user friendly interface also easy to setup. Make us more faster to service the customers and good for the after sales service. Customers statisfication going high after use the app.

Kuvings Indonesia

Mar 08, 2024  on Shopify

Excellent overall for using this app. Manage customers and very helpful. Convenient chat application to helps you always be in touch with clients. I definitely recommend you to use this app.

GEULIS & KASEP

Sep 11, 2023  on Shopify

Really great app for creating whatsapp automations. They helped us in establishing our WhatsApp Marketing Channel and their team worked tirelessly to help us maintain our customer perfectly! The platform has all the basic features that you need to get started. The team is prompt in responding and ensures that we are able to find solutions to any issues that we are facing.

BIYU

May 16, 2023  on Shopify

Very useful! Highly recommended for those of you who find difficulty in managing customer service agents. You can save time in finding the right sentence with AI, provide faster responses, and making communication more efficient.

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