The MX team is incredible, and their ticketing and chat system is one of the best we’ve used on Shopify. The interface is clean, intuitive, and refreshingly simple, while still delivering all the core features that many other ticketing platforms lack. Their support is fast and responsive, and the customization options like workflow automations, custom ticket fields, custom statuses and customer fields allow us to tailor the platform to align with our business needs. We manage multiple Shopify stores, and our support team finds the system easy to use.

I had an issue triggering workflow rules when new tickets are created by the end user. Support was able to test and resolve this issue with a patch within 1 day. I appreciate their quick turnaround. Excellent customer service!

My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness and commitment to customer satisfaction make them a highly recommended extension provider.

Incredible and easy to use! Plus, the developpers are really fast at fixing any issue that comes up. I highly recommend it. A game changer in customer support.