MX: Helpdesk & Live Chat

Develop by Shopify

Free plan available

"Turn emails into tickets, streamline support, and speed up resolutions."

About MX: Helpdesk & Live Chat

Launched Oct 14, 2025

Built by Shopify

Address

Raleigh, NC, US

Website Support Portal Privacy policy Tutorial FAQ Document

Related Categories

Claim Offer

Zotasell: AI Upsell‑Cross Sell

(37 Reviews)

Claim Offer

Sponsored

Add popups with coupons, timers, video and email capture...

Description

Free all-in-one inbox: manage email, chat & social messages and automate support workflows.

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Unify all customer messages in one inbox and never miss a ticket
Keep work organized by creating custom ticket statuses and workflow rules.
Engage visitors with live chat and view ticket history to resolve issues fast.
View Shopify order details directly in tickets (number, date, total)
Get AI-powered suggestions for faster, smarter responses

Top Helpful Reviews

Heavy Play

Dec 18, 2025 on Shopify

My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness and commitment to customer satisfaction make them a highly recommended extension provider.

Magitek Repairs and Restoration

Dec 05, 2025 on Shopify

Incredible and easy to use! Plus, the developpers are really fast at fixing any issue that comes up. I highly recommend it. A game changer in customer support.