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Helpdesk MX

Develop by Shopify
Free plan available

"Turn emails into tickets, streamline support, and speed up resolutions."

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About Helpdesk MX

Launched Oct 15, 2025

Categories

Helpdesk

Built by Shopify

Address

New Jersey, NJ, US

Website Support Portal Privacy policy Tutorial FAQ Document
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Description

Keep all customer emails, contact form submissions in one inbox. Answer faster with our helpdesk.

Centralize support in one place: turn customer emails into trackable helpdesk tickets. Capture key details up front to cut back-and-forth and speed resolution. Search and filter by status and topic, view full message history on every ticket, and keep your inbox organized.

Centralize support in one place: turn customer emails into trackable helpdesk tickets. Capture key details up front to cut back-and-forth and speed resolution. Search and filter by status and topic, view full message history on every ticket, and keep your inbox organized. more
  • See every inquiry in one unified inbox so nothing gets missed.
  • Keep work organized by creating custom ticket statuses and workflow rules.
  • View past messages on each ticket to resolve issues in a single reply.

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