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9.3
Redo logo

Redo

Develop by Shopify

$10

/ Month
Free plan available

The Future of Post Purchase Experience That Amplifies Sales

Automate returns
Reduce shipping costs
Incentivized exchanges
Store credit upsells
Flexible integration

About Redo

Launched May 24, 2020

Categories

Built by Shopify

Address

26 rue de l'Industrie, Chasseneuil du Poitou, 86360, FR

Website Support Portal Privacy policy Tutorial FAQ Document
ZB: Exit Intent Pop up Window logo
(11 Reviews)
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Introduction Video

Description

Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. more
  • Increase profit at each touchpoint of the buyer journey.
  • Increase exchange rates and decrease return rates with AI personalization
  • AI-first customer service in one unified inbox. Both for desktop and mobile app.
  • A full email and sms platform with shoppable email and AI persona targeting
  • Increase conversion rates in your checkout flow with AI-driven A/B testing

Pros

  • Transforms post-purchase experience, boosting sales and customer loyalty
  • Automates returns for customers and support teams, saving time and effort
  • Reduces or eliminates return shipping label costs through an innovative model
  • Increases revenue with incentivized exchanges and store credit
  • Creates upsell opportunities during the return flow
  • No contracts required, aligning with the business model
  • Outstanding customer support, with positive testimonials about responsiveness and assistance
  • Simple and efficient return processing for customers and staff
  • Robust statistical and reporting features
  • Highly customizable with continuous addition of new features

Cons

  • Not much information available on potential drawbacks or disadvantages from reviews
  • Dependent on the app’s compatibility with existing systems and processes

Top Helpful Reviews

Contours Rx

Oct 24, 2025  on Shopify

We absolutely love Redo—it’s been a total game changer for our team! The platform is easy to use, and their support team is always quick, responsive, and incredibly helpful. We’ve had such a positive experience and truly appreciate the Redo team.

DiscountDressShop

Oct 23, 2025  on Shopify

Working with Redo has been great! They have made my return process much more streamlined and easier for customers. Customers can print labels through the dashboard return. It's made it very simple for them. Assistance is always available, and they will help you build out the logic for your return process. Lastly, if you want to provide package protection for your customers, they can set that up for you too and you can collect and keep the funds should your customer choose that option. Can't say enough great things about Redo.

Haven Tents

Oct 23, 2025  on Shopify

Ya know the whole saying about not putting all of your eggs in one basket? Yeah, well, I've completely thrown that saying (not the eggs...they're safe in the basket) out the window with Redo because they service just about our entire business (returns, warranties, repairs, claims, support, order management, order tracking, yada yada yada). So basically if Redo stops working I'm toast. But so far, so good! We were one of the early adopters of Redo and I recommend them to everyone I can. They've made scaling our entire operation so much easier. To the folks at Redo: thank you for keeping all of my eggs safe

Pressed Floral

Oct 22, 2025  on Shopify

We have been working with Redo for a little over a year now and have nothing but good things to say. We use them for our shipping protection, email automations, and a custom warranty flow. Our processes can be very complicated but the Redo team has always gone above and beyond to see what they can do to customize their products and make them work for us. The whole team is amazing and there are many people willing to step in when problems arise. Shoutout to Jackson for being such a big part of why we've had such a great experience with the company and app as a whole!

Slate Flosser

Oct 22, 2025  on Shopify

Redo has been amazing to work with. The capabilities are endless and their support team is stellar. They will always work through any question or challenge that we have and are constantly making improvements. Highly recommend!

Xtreme Soccer

Oct 21, 2025  on Shopify

Wonderful experience using this app. Redo’s support team is always quick to help with anything that comes up. The platform is easy to navigate and simple to customize to fit your brand. I highly recommend it to anyone looking to streamline their returns process. Redo goes above and beyond by offering additional value and innovative services. Special thanks to Greg from Redo, who always takes the time to walk through any questions or potential confusion with patience and clarity.

Groove Life

Oct 21, 2025  on Shopify

From the demoing to the onboarding to the after customer care is TOP NOTCH!!! Every single person that we have had the privilege to work with has been very knowledgeable and kind, and in today's world that means so much!

POPFLEX®

Oct 16, 2025  on Shopify

Jaxon was very responsive and helpful in answering my questions about a customer’s refund status. He provided updates quickly and made the process smooth and easy. Great support experience!

Local Boy Outfitters

Oct 16, 2025  on Shopify

Great team to work with! We have implemented Returns, Warranty, Package Protection, Customer Support, and Order Management - everyone is helpful and excited to work with us. The few issues we've had have been resolved quickly.

SAOLA USA © 2024

Oct 14, 2025  on Shopify

We're super happy with this app. It made the return process much easier for the customer service team, but also for our consumers. And they're constantly improving their service and add new options!

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