Redo has been nothing but excellent to work with. It has been amazing to work with a team that cares as much about our company and customers as much as we do. If we have any issues or questions they are right there to help. Every team member has been very smart and kind. They are constantly working to improve and create new functions. You really can tell they are a smaller company and care about you. It has also been a game changer to have instant updates to and from Shopify. We look forward to continue working with them in the future.

Redo has helped elevate our warranty platform and pull meaningful, real-time data from our customers. We can't put into words how valuable the warranty process is that they have built for us. Without Redo, we would not be able to elevate our customer experience and continue to make our product better daily.

We love Redo. Their customer service is great and they do a great job of adding value. I highly recommend asking them about ALL of their services at the beginning, they are so sweet and try to just introduce one at a time so they don't overwhelm you but the value added was so worth it we just dived right in to almost all of their additional services. It's been almost 5 months and I am excited to continue growing with Redo. I am not paid by them in any way but if you would like to hear more about my experience feel free to reach out - [email protected]

Gotta give it to Redo! Love how simple they make returns for the customer and the back end of our Shopify site. Their customer service is second to none, too. They are also always on the pulse providing new services and functions. Really one of the best apps out there at a free or very fair price! Thanks for your hard work, Redo team!

We’ve been using Redo to manage returns and exchanges, optimize our checkout experience, and provide order tracking–all within one platform. It’s been a huge help in consolidating our tech stack, which has simplified operations and saved us time. Beyond the product itself, the Redo team has been excellent to work with. They’re highly responsive, quick to ship meaningful updates, and clearly invested in making sure their customers succeed. Overall, Redo has made a real difference for our business, and we’d recommend it to any Shopify brand looking for a reliable, well-supported solution.

Awesome startup with some great people and ideas. We started using them for automated returns and have since added their fulfillment product and can't say enough about how great they are to work with.

Top notch support makes all the difference amidst the wave of available Shopify apps. What sets Redo apart isn’t just what it does—it’s how it evolves. The team is collaborative, responsive, and genuinely invested in building around your business needs. While the foundation is returns, the real value is in the innovation layered on top: from re-commerce to conversion uplift to seamless customer experience. Redo isn’t a plug-and-play app—it’s a strategic partner building toward what’s essential. Highly recommend.

Redo has been amazing to work with! There shipping rates are great and there automated processes make it so much easier on our business. The customer service has been so good and easy to work with.

Honestly - I have been super impressed with the team and the amount of thought that has gone into each layer. I love how I can edit emails to match my brand and customize the way that each is sent - this let's me really tailor each customer's experience which feels huge. I like the direction they are headed and feel like this app is a game changer in a few categories - especially for small teams like mine that need to be able to leverage automatic actions and 'smart' tools. I freaking love their outbound order management system - has saved me tons of time.

Redo is fantastic! We use their platform across both our customer service and marketing teams, and it’s been a game-changer. I love having all our marketing tools in one place—it feels cohesive, streamlined, and incredibly easy to use. We recently set up one of their post-purchase tools, and it’s already delivering a great ROI. On top of that, their support team is wonderful—quick to respond and always ready to fix any issues right away. Highly recommend!

We have only been using Redo for maybe 5 months and so far so good! They are very communitive and don't ghost you like other platforms which is a huge plus. Also, Bryson on their team is awesome!

REDO has been a lifesaver for our company. We initially started with them for their efficient return/exchange portal and the ease of use for our customers. We now use REDO for everything else that relates to shipping. The shipping rates are much lower than the previous company we were using which is the biggest win. REDO has automated a lot of the shipping process which also saves us time and money. Additionally, they offer great client support and are always willing to help us problem solve. We have especially enjoyed working with Alex, Hayden, Seth and Boston. They’re the best! The only downfall we have is that we didn’t start using them sooner:)

The support to get it set up was good - they messed something up on my website but now seem too busy to help figure it out. The amount of fraudulent orders (19 as of this review) since I started with Redo on July 6th that have come through for $1.00 is crazy and quite annoying. Reach out to support and all I'm told is "if they wouldn't do it with the cheapest item they'd do it with another item" Actually, in the last 7 years I didn't have this issue until your app was added, so I disagree.

I’ve been using Redo to handle our return process, and it’s made such a difference. Being a swimwear brand, returns used to be a bit of a headache especially for our US customers. Now, instead of customers having to sort out return labels, customers can manage everything directly through Redo. I’ve also noticed a lot more exchanges rather than returns since using the app, which has been amazing. Their customer support has been very quick to get back to me as well!

Redo has been a breath of fresh air for our customer service and returns. The team is easy to reach and so kind! We love all the new products they are rolling out. If you're tired of overpaying for other popular help desk programs, try Redo instead!

2 stars only for the nice team-members who I interact it. 0 stars for the actual product. Unless you live in the USA, I would avoid it. Certain premium features have been built only for American businesses. The rest of us, who aren't American are stuck with poor features. Furthermore, you should do your due diligence around their store credit function and how it interacts with Shopify credits and any 3rd party Credit apps you have. The Redo App has potential, but it needs significant improvements particularly for ANY business outside the USA.

Prior to re-do we had no real system in place for returns. The time spent going back and forth with customers and trying to remember where each of them were at in the return process was stressful and confusing. When we learned about re-do we knew immediately we needed their system in place. It's been such a game changer for time on our side and it's provided a seamless process for the customer. Truly don't know what we would do without it!

Redo makes everything super simple for our customers! With Redo, we are able to quickly process returns & exchanges for our customers. Their customer service is really quick to respond and they are always helping us find new ways to convert our customers and make sure we are showing them relevant product. The AI Chat feature is really easy to use & helps us to answer customer's questions around the clock!

Before Redo we didn't have a return portal on our website. Adding that through Redo has revolutionized our return process. It's easy for our customers and streamlines things at our end. Our customers appreciate the chance to insure a free return label. Almost every customer uses that option. We left Attentive when we realized Redo could handle our SMS marketing just as well at a much lower price. We love how responsive the team is - so unusual to have support at our fingertips!

Redo has solved so many issues for us, and become a partner in more ways than we imagined when we first signed up. The amount of time it gives my CX team back where we are not manually managing returns, to the amazing new Warranty product, to the clever order tracking, they are a one-stop shop for an e-commerce company. Our account managers, the engineers and support are always readily accessible and so responsive. We are raving fans!