They are always helpful in resolving any technological internal error we experience or operator error. Very hard working staff and they won’t stop till they find a solution. Special shout out to Will for being patient with me!

The customer experience with the service team has been phenomenal. Big shout out to Will. Always punctual and getting things taken care of smoothly for Jungmaven.

Responsive chat sessions are helpful during Q4! Cade helped me navigate a few edits I needed to make in Redo for a better customer experience!

Ive been using Redo for the past 6 months - Ive saved alot of money compared to gorgias and other package protection apps. Also their customer service surpasses any other service. Any ticket Ive sent in has been answered and addressed usually right away and occasionally within 15 mins. My most recent ticket was really complicated and Jaxon did the fastest deep dive and correction Ive ever seen. Highly impressed and highly recommend!

Our experience has been absolutely PHENOMENAL. The overall customer service their team has provided during setup and installation has been over the top. the portal is super user friendly. We also onboarded the OMS and it has changed our shipping lives! We are SO MUCH HAPPIER!

We’ve been extremely impressed with Redo from day one. Their hands-on customer service and proactive guidance stand out in a way you don’t often see with app partners. Anytime we had a question or wanted to fine-tune our setup, their team jumped in immediately with thoughtful, expert support. Performance-wise, the results speak for themselves. Within the first 30 days, the app had already paid for itself...and then some. Now, just over 60 days in, we’re seeing even stronger performance and clear value added to our customer experience and bottom line. If you're looking for an app that truly partners with your brand, delivers measurable impact, and provides exceptional customer service, Redo is absolutely worth it.

Redo has been the platform we've been waiting for to handle all of our returns with ease. Set up was super easy plus Jaxon and the team are very quick to help with any issues and customizations.

Redo has been a game changer for returns and customer service. The system is easy to use, and allows me to provide a great experience for our customers. Cade was super helpful when I needed some extra information, and got me what I needed quickly. All in all it's a fabulous program.

Redo provided excellent customer support throughout my issue. They are attentive, professional, and consistently kept us updated every step of the way.

Aside from Shopify, Redo is the most essential tool for our business. We signed up when all they offered was returns and since then, they have been rolling out new features almost daily. Their team is very responsive, friendly, and US-based which helps when you need something addressed ASAP. Free returns are a no-brainer!

Cade - Was very quick to answer my question regarding the exchange process. When I asked for a solution he came back with an answer on how we could better service our customers and minimize the work for warehouse and CS. It's GREAT to have someone that is quick, efficient and helpful!

Team is really helpful with everything you need. Was a rocky start but got through all the issues i was having with the team and can not recommend this app more. Super helpful, Supportive team.

Redo has a lot of features that have been helpful for our business. We started with their return & package protection and customer service portal.

Super easy to navigate — The interface is intuitive and clean, What really stands out is how helpful the support staff is — friendly, quick to respond, and walked me through any processes needed. Overall, a smooth and stress-free experience for both customers and claims processing. I’d absolutely recommend this app to anyone who needs hassle-free returns or exchanges — it’s a definite time-saver.

We LOVE Redo, this app and team have re-shaped how our brand is moving forward in the best way. Our customers have never been happier, and we can't say enough great things about the people behind Redo! They have a rockstar team and an A+ product!

We switched over from Loop and are happy with Redo returns & customer care portal! Jaxon has been very helpful and responsive to our needs that come up! Thank you!!

The help and chat features are really great and very useful. You get to an actual person in real time which is amazing. We have found the return process to be very smooth with Redo and really has made it easier for our customers to have a more seamless experience!

We have absolutely loved using Redo for both Customer Service and Marketing. Our CS flow has improved by using the tool to streamline everything in one place. As a small shop, we have limited resources and this has been a big help. On the marketing side we made the swap from a competitor and have never looked back. The on boarding team did a great job at helping switch everything over and we did not miss a beat with our sends. Audrey was amazing on the sales side and helped explain everything and answered all of our questions. Jason has been a total hero as our account manager, he proactively reaches out with small changes we can make to see big impacts in our sends and always has time to answer my questions no matter how trivial they may be. Super stoked to be working with Redo and look forward to continuing with them for many years!

The REDO team has been absolutely great and we use several of their services. Their customer support has been incredible and they are always adding new features and improving the platform.

REDO really is a great addition to our online business. Our customers who aren't local love it and it makes them feel much more comfortable trying new things since they know they have an easy way to return things that don't work. Greg has been a great help with getting some new things on my shop set up- very responsive and helpful! Thank you!