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Customer reviews: Redo

Develop by Shopify

Reviews (147)

Overall rating
4.8

What Merchants Think

The app "Redo" has received overwhelmingly positive feedback from merchants who appreciate its ability to simplify returns, enhance customer service, and streamline backend operations. Merchants highlight its user-friendly interface and seamless integration with Shopify, praising its role in consolidating their tech stack and saving time. The customer service provided by the Redo team is frequently mentioned as exceptional, with many users noting the team’s responsiveness and willingness to innovate based on feedback.

Key Strengths

  • Simple and efficient return and exchange processes
  • Consolidation of multiple functions into one platform (returns, exchanges, order tracking, etc.)
  • Exceptional customer service and responsive support team
  • Cost-effectiveness and superior shipping rates
  • Innovative and customizable features like outbound order management and AI chat capabilities
  • Smooth integration with Shopify and ease of implementation

Common Concerns

  • Issues with customer support regarding speed and resolution of problems
  • Limitations of premium features outside the USA
  • Installation issues causing fraudulent orders or impacting accessibility apps
  • Some complaints about unexpected changes affecting website conversion rates

Final Thoughts

Overall, "Redo" is widely regarded as a game-changer in the e-commerce space, particularly for managing returns and customer service. Although not without challenges, particularly regarding some aspects of international functionality and support, the app has proven to significantly enhance both merchant operations and customer experience. For many users, Redo is indispensable for saving time, reducing costs, and improving automation, making it a recommended tool for Shopify brands.

PROJECT SOCIAL T

Oct 03, 2025  on Shopify

The Redo team is always . I truly appreciate. I love that Redo for the customer facing and backend of business. They are also amazing with customer service by giving timely and thorough solutions. Glad to work with them

Portland Leather

Oct 02, 2025  on Shopify

The Redo team has been a pleasure to work with, and the platform has been great for us so far. Easy to use and the team's helped us every step of the way to configure things how we want. Still some areas of improvement, but they're always receptive to feedback and seem to genuinely care about our brand's success!

PIYOGA

Sep 30, 2025  on Shopify

Love it works as intended. Some issues with buy 3 get 2 free sending refunds to customers for free items but I'm working with their team on this. Also sometimes the customer tries to exchange but not all sizes show as available for an exchange. However, the support is lightening fast and they are working on this now. They can even zoom call you to help you set it up. Great for the price (FREE) since the customer pays 99 cents and the portal handles the returns for you

Short Par 4

Sep 30, 2025  on Shopify

Redo has been very helpful and responsive with all our business needs, in addition to helping us optimize and improve our processes, making it a lot easier for both our team and our customers.

Maui Rippers

Sep 30, 2025  on Shopify

Jaxon was super quick to respond to a customer service question and helped me resolve the issue. He also said he'd bring it up to development to better the product which is cool!

Silks

Sep 29, 2025  on Shopify

Greg, Parker, and the entire REDO team have been incredible to work with! They’re always quick to resolve any issues and, when needed, seamlessly escalate to the right department to keep things moving. Communication is clear and responsive, and their support has consistently exceeded expectations. We use REDO not only for returns but also for email marketing — and it’s been an absolute game changer. Highly recommend their team and platform!

Squak

Sep 29, 2025  on Shopify

Love how this has simplified our returns and exchange process. I have reached out a few times with questions and I have received excellent and quick help.

AVGear.com

Sep 25, 2025  on Shopify

App is exceptionally easy to use. The concept is also quite brilliant in terms of giving the software away for free and essentially making the customer cover the cost. The workflow has really streamlined our returns process and we are excited to look into the services they offer. Onboarding and sales process was a little disorganized but the guys we worked with were still solid and answered all of our questions.

Minky Couture

Sep 25, 2025  on Shopify

Redo has been great to work with. Jaxon was a big help today getting an invoice sent to the correct email for a customer.

Ivy City Co

Sep 25, 2025  on Shopify

We only have good things to say about the Redo app and team. The customer service level is incredible! Highly recommend!

Toys"R"Us

Sep 25, 2025  on Shopify

Redo has been an excellent partner knowledgeable, responsive, and genuinely invested in our success. They’re quick to support us when issues come up and have been incredibly open to new integrations that improve our efficiencies. It’s clear they care deeply about both their clients and customers, and their ongoing innovation sets them apart!

roe Wellness

Sep 24, 2025  on Shopify

Working with Redo has been such a positive experience for us! Their team truly cares about our business and our customers, and it shows in every interaction. Whenever we’ve had a question or needed support, they’ve been quick, knowledgeable, and kind in their responses. Emry just helped us and she was wonderful! She was kind and delivered a solution quickly! You can tell they’re a team that values their partnerships and puts in the effort to understand what our brand needs. We’re grateful for the partnership and excited to continue working with them as they grow.

iteration

Sep 24, 2025  on Shopify

Really appreciate the Redo team working through with me to problem-solve for my specific business and returns-processing needs. The platform is easy to use and provides tons of customization to make it fit for what I need it to. The team there is great and goes out of their way to help.

ICONI

Sep 23, 2025  on Shopify

The Redo team is always innovating based on the feedback from entrepreneurs, which I truly appreciate. I love that Redo has a full suite of products for the customer facing and backend of business. They are also amazing with customer service by giving timely and thorough solutions.

Warp9Racing

Sep 23, 2025  on Shopify

The integration, features, and support from Redo is second to none. The transition was super easy from Shipstation, Route, and our archaic methods of returns. We are constantly finding efficiencies and improvements within the Redo platform and couldn't recommend it enough.

CoyoteVest

Sep 23, 2025  on Shopify

Great program and if there are any issues the redo team is always there to help get things running smoothly! Your customers and team will be happy they chose redo

Nettie

Sep 23, 2025  on Shopify

I don't think there is a better suite of software tools for e-commerce teams. Incredible customer service, incredible development tools. Saves me money and time. I love Redo.

The Dreame

Sep 23, 2025  on Shopify

Such an amazing product. I love their inventory management system. It predicts my sales with 94% accuracy which is unmatched. Team is super nice and was easy to set up.

Lighting Design Store

Sep 23, 2025  on Shopify

Easy to set up! Great support team. Love not having to deal with returns. Makes a huge difference for our small business.

SnoreLessNow

Sep 22, 2025  on Shopify

A pretty solid CRM. There's definitely room for improvement in a good few areas, but they're still a young company. Plus, they have a great support team that's always willing to step up and help!

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