Aside from Shopify, Redo is the most essential tool for our business. We signed up when all they offered was returns and since then, they have been rolling out new features almost daily. Their team is very responsive, friendly, and US-based which helps when you need something addressed ASAP. Free returns are a no-brainer!

Cade - Was very quick to answer my question regarding the exchange process. When I asked for a solution he came back with an answer on how we could better service our customers and minimize the work for warehouse and CS. It's GREAT to have someone that is quick, efficient and helpful!

Great team who respond quickly. The onboarding was insanely easy and we are saving a lot of money in returns.

Team is really helpful with everything you need. Was a rocky start but got through all the issues i was having with the team and can not recommend this app more. Super helpful, Supportive team.

Redo has a lot of features that have been helpful for our business. We started with their return & package protection and customer service portal.

Super easy to navigate — The interface is intuitive and clean, What really stands out is how helpful the support staff is — friendly, quick to respond, and walked me through any processes needed. Overall, a smooth and stress-free experience for both customers and claims processing. I’d absolutely recommend this app to anyone who needs hassle-free returns or exchanges — it’s a definite time-saver.

We LOVE Redo, this app and team have re-shaped how our brand is moving forward in the best way. Our customers have never been happier, and we can't say enough great things about the people behind Redo! They have a rockstar team and an A+ product!

Redo has been one of the best apps we have installed. Everybody at the company is great to work with and the product works very well. Highly recommend.

We have been with Redo for a few months now and we are super happy we have made the switch. The return process for our customers is easy and efficient. Everything has been smooth so far and any hiccups that we have encountered has been addressed by Redo support immediately!

New customer, but really excited to get set up! Had a few questions to get started, and with Anderson's support we were able to figure it out quickly and easily.

I have always been very happy with Redo. Their platform is excellent and the service is always outstanding. They are continually innovating and adding new services and functionality. Special shoutouts to Jaxon in support and our Account Manager Parker who are both always eager to help. I strongly recommend!

We switched over from Loop and are happy with Redo returns & customer care portal! Jaxon has been very helpful and responsive to our needs that come up! Thank you!!

The help and chat features are really great and very useful. You get to an actual person in real time which is amazing. We have found the return process to be very smooth with Redo and really has made it easier for our customers to have a more seamless experience!

We have absolutely loved using Redo for both Customer Service and Marketing. Our CS flow has improved by using the tool to streamline everything in one place. As a small shop, we have limited resources and this has been a big help. On the marketing side we made the swap from a competitor and have never looked back. The on boarding team did a great job at helping switch everything over and we did not miss a beat with our sends. Audrey was amazing on the sales side and helped explain everything and answered all of our questions. Jason has been a total hero as our account manager, he proactively reaches out with small changes we can make to see big impacts in our sends and always has time to answer my questions no matter how trivial they may be. Super stoked to be working with Redo and look forward to continuing with them for many years!

The REDO team has been absolutely great and we use several of their services. Their customer support has been incredible and they are always adding new features and improving the platform.

REDO really is a great addition to our online business. Our customers who aren't local love it and it makes them feel much more comfortable trying new things since they know they have an easy way to return things that don't work. Greg has been a great help with getting some new things on my shop set up- very responsive and helpful! Thank you!

love this app and their customer service is soo helpful and always ready to assist. We have been with them for almost a year and have loved to see their growth as a brand.

Redo has been a game-changer for our business. We process a very high volume of orders every season, and Redo has made our returns and exchanges smoother, faster, and far more organized. Our customers love the option to add coverage at checkout, and the support team is always quick, professional, and genuinely helpful. The platform integrates beautifully with Shopify, saves us countless hours on customer service, and eliminates headaches around returns. Whenever we needed help fine-tuning something, the Redo team went above and beyond to make sure everything was set up exactly the way we needed. Highly recommend to any brand looking to streamline post-purchase operations and give customers a better experience.

They are always helpful in resolving any technological internal error we experience. Very hard working staff and they won’t stop till they find a solution. Special shout out to Skyler for being patient with me!

We’ve been using Redo since the early days, and it’s been an incredibly valuable addition to our business. Their returns, package protection, and fulfillment tools make everything run smoother for us and for our customers. Support is fantastic, It’s easy to use, reliable, and has taken a ton of stress out of managing returns and shipping issues. Highly recommend Redo to any store looking for a better way to handle post-purchase support.