What Merchants Think

The app "Redo" has received overwhelmingly positive feedback from merchants who appreciate its ability to simplify returns, enhance customer service, and streamline backend operations. Merchants highlight its user-friendly interface and seamless integration with Shopify, praising its role in consolidating their tech stack and saving time. The customer service provided by the Redo team is frequently mentioned as exceptional, with many users noting the team’s responsiveness and willingness to innovate based on feedback.

Key Strengths

• Simple and efficient return and exchange processes
• Consolidation of multiple functions into one platform (returns, exchanges, order tracking, etc.)
• Exceptional customer service and responsive support team
• Cost-effectiveness and superior shipping rates
• Innovative and customizable features like outbound order management and AI chat capabilities
• Smooth integration with Shopify and ease of implementation

Common Concerns

• Issues with customer support regarding speed and resolution of problems
• Limitations of premium features outside the USA
• Installation issues causing fraudulent orders or impacting accessibility apps
• Some complaints about unexpected changes affecting website conversion rates

Final Thoughts

Overall, "Redo" is widely regarded as a game-changer in the e-commerce space, particularly for managing returns and customer service. Although not without challenges, particularly regarding some aspects of international functionality and support, the app has proven to significantly enhance both merchant operations and customer experience. For many users, Redo is indispensable for saving time, reducing costs, and improving automation, making it a recommended tool for Shopify brands.