Redo makes the return process very easy for the consumer and merchant! If you do not know how to do something, there customer service team is great to work with and very quick to respond. If there is a feature that is not available, they will submit the request to their team. I had the pleasure of working with Cade, who was able to answer all of my questions.

We’ve been in business for over 40 years at Just USA, and retail is a smaller part of what we do — so it’s important that everything runs efficiently. Redo has helped us streamline our return process and cut down on label costs, which makes a real difference for our team. Their support is also reliable and quick. Whenever we need something, they get back to us fast and help resolve the issue. Redo has been a solid partner for us, and we appreciate the way they help keep our retail side running smoothly.

The platform works well and helps build trust. Greg was awesome once I was connected with him to resolve an issue I had. The only reason I am not giving 5 stars is because the prior rep I was speaking with took a very long time to get a resolution. I was very thankful to be transferred to Greg and get everything sorted out! All in all, a great app.

I enjoy using redo! Super easy to navigate & implement what is required. The support & information you get when needed is always super helpful & efficient as well. Very happy customer.

Redo has been a great partner for us. The platform is easy to use, the rules give us the right level of protection against suspicious return activity, and the workflow is smooth for both our team and our customers. We offer a lot of bundle options, which has been challenging with other return services in the past, but Redo is always on point. The best part of Redo, though, is their team. They are incredibly easy to work with and always willing to build or collaborate with us on any ideas we bring to the table.

I've been using Redo since the beginning of my store. I started with the package protection product, the the customer service portal and now use it for fulfillment as well. The rates on the shipping beat out any competitor in the market that I have seen and the software makes it seamless to pick and pack. The best part is any issue I have gets fixed nearly immediately and feature requests are sent and often time completed within a week. It has been a great experience working with Redo I would recommend to anyone who is in Ecom as it saves me thousands every month.

Redo has been very easy to use, makes the return/exchange process so easy for our customers, and their customer support is top tier. Highly recommend!

Redo has been a game-changer for our store. Not only does the product function flawlessly, it’s saved our customer support team hundreds of hours. The entire returns and exchange flow is smoother, faster, and far more intuitive for customers, especially when dealing with lost packages or quick exchanges. What really sets Redo apart is the team behind it. They genuinely care. Their support is some of the best we’ve experienced on Shopify: fast, thoughtful, and invested in making sure everything runs well. If you’re looking to elevate your post-purchase experience and give customers a more seamless way to handle returns or exchanges, this app is a no-brainer. Highly recommended.

Helpful and easy interface. It's like click and go. If you have any trouble, their support would be there to help!

I’ve been using REDO for a while now, and I’m genuinely impressed. The platform is clean, intuitive, and extremely efficient. Everything loads quickly, navigation is simple, and the tools are surprisingly powerful for how easy they are to use. Customer support has also been excellent—responsive, friendly, and genuinely helpful. It’s clear the team behind REDO cares about creating a great user experience. Overall, REDO has made my workflow smoother and more organized. Highly recommend it to anyone looking for a reliable and well-designed platform!

The time and effort spent on manual returns and customer service tickets have been reduced. The customer service team is responsive and helpful. It was Jaxon who helped me change some settings (Manual Store Credit when a product is out of stock in Shopify). I appreciate his fast response.

Working with the Redo team has been a great experience. They’re responsive, supportive, and clearly invested. It’s obvious they care about their merchants and they are always willing to see how they can be of more help.

Jacob was fantastic to work with. He quickly helped us remove the package protection widget from our cart drawer, made the exact adjustments we requested, and tested everything to be sure it worked before confirming with us. Communication was prompt the whole way through - thank you, Jacob!

Exceptional Support from CADE. I recently encountered a complex issue on the website while trying to process a customer's request. I was stuck, but CADE from the support team was an absolute hero. He not only understood the problem immediately but also took complete ownership, guiding me through a clear and efficient solution. Five stars without a doubt!

Will and the team are always super helpful. The app is easy to use and completely hassle-free, makes the whole process really smooth!

Redo has been a lifesaver, allowing us to offer returns and exchanges to our customers in a way that is sustainable and affordable on both sides. Their customer support (shoutout Mike!) is great and they are very quick to assist with any issues.

Redo has been one of the best partners I’ve worked with in my 19 years in Customer Experience. Their team – especially Greg and Braden – is incredibly reactive, open to feedback, and genuinely invested in helping us build the best possible return experience for our customers. As Head of CX, I’m constantly iterating on our return flow to improve both UX and CX, and Redo has matched that energy every step of the way. They apply feedback quickly, come prepared with thoughtful solutions, and always act fast when something needs attention. Their reporting is straightforward, reliable, and gives us meaningful insight into customer behavior – which is essential for making data-driven improvements. If you’re looking for a returns partner that’s collaborative, responsive, and obsessed with improving the customer experience, Redo is it. Highly recommend.

I want to give a big shoutout to Greg from Redo. Every time I’ve needed assistance, he’s been incredibly timely with his responses and always goes above and beyond to help. No matter how small or complicated the issue is, Greg approaches it with patience, clarity, and a real willingness to find a solution. What really sets him apart is his consistent follow through he checks in, keeps me updated, and makes sure everything is fully resolved. On top of that, he’s genuinely friendly, approachable, and easy to work with, which makes every interaction a great experience. Greg’s support has been outstanding, and it’s clear he truly cares about providing excellent service.

Thank you Cade, Dylan, Easton and Anderson for helping me understand, learn and adjust my workflow to meet our company needs better. I was ready to walk away with frustration. They each helped in a different way. I really appreciate Anderson for taking the time to pause and find the problem...that my work flow had a lot of holes. He was the one who got the ball rolling to help get my frustrations worked out. Dylan for his constant patience helping me understand. Cade quickly solving my claim questions and concerns. Thank you to the team who have helped answer all my questions.

There are real people behind the app, giving support and answering making sure everything works as expected even though app is already clear, simple and straightfoward.